We want to extend our sincerest apologies on the issues you have faced with the room keys, cleanliness and the parking slot. We have looked into the cleaning reports, talked to our cleaners and customer service to ensure that this incident does not happen again. We hope to host you in the future still, and we hope that the next time will be a better experience for you. Do revisit us, and we commit to turning things around for you.

Hi Graham, We are sad to see the review you posted but thank you for taking the time letting us know about this. We'll see what we can do regarding the parking area. As we cannot resolve the concern regarding the busy streets immediately, we'll look into alternatives to help lessen the noise as well as our handyman will be sent to check the property heater. Regarding the bathroom, I understand that it was in the hallway, but it was advertised that it's not ensuite. Our apologies about the cracked glass too. We'll have it replaced by our cleaners. Again, thank you for your feedback! Take care

We are sorry to hear about your feedback regarding our verification process. The Government ID is required to verify who our guests are. This is for address matching purposes and for credit card verification purposes to ensure that the guest has the authorisation to use the card. As it’s a self-service property, and the cardholder is not considered to be present, we need this information to verify that the guest can use the bank card to pay for the booking. Regarding the TV, we have had it checked with our handyman and it was working all fine. We are truly sorry about your booking experience. We hope that we can make it up to you at another time if you give us another chance.

Thank you for the great review and feedback. We will have the bathroom concern checked by our handyman immediately for the benefit of future guests. We hope to host you again soon! Take care!

Hi. Please accept our sincere apologies for your disappointment at your stay at our property. We hope we would know more details about why you have given us a low review score so we can investigate your issue further and give you accurate information with the situation. If you are willing to discuss your concerns, please contact us directly so that we can reach out. We still look forward to you to giving us another chance.

Hi Terry. Thank you for giving us a perfect review score! It was our pleasure having you as our guest, and we hope to welcome you back soon.

Hi Terry. Thank you for giving us a perfect review score! It was our pleasure having you as our guest, and we hope to welcome you back soon.

Hi. We can't thank you enough for taking the time to write such a wonderful review. We will hold you to your word and look forward to your next stay with us!

Hi. Thank you very much for taking the time to review our property. We are sorry to know that you didn't like the location of the bathroom and the noise you experienced during your stay. We have indicated on our listing that we have external bathrooms here so it would be clear to all bookers the type they'll expect. We hope that clarifies it. Street noise has been one of our challenges given the location of the property and we make do with what we have and focus more on what we can ultimately improve - the interior of the building and the things that you can enjoy inside. We are still grateful that you are pleased with your time with us and we will hold you to your word and look forward to your continued visits.

Hi, We are happy to know that you had a great stay with us! We hope to welcome you back soon!

Thank you for the wonderful words, Amol. We are grateful that you took the time to bring these issues to our attention. As much as we would like to make the area as quiet as possible while you sleep, such factors are unfortunately beyond our control. We are still glad that you loved our services. Our team will be pleased to learn of your kind words. Next time you or your family wants to visit us, please give us a call in advance and we will provide you with the best possible deals and options that you will not find online. We look forward to serving you again.

Thanks for your feedback, Neil. Regarding the issue with the heater, we will look into this further and make sure it’s resolved. We do apologize for any inconvenience it may have caused. Very much appreciate your helpful feedback. Thank you for choosing to stay with us!

Definitely, it is not good that you got rubbish service. We hope that we could turn things around for you the next time you stay with us. We look forward to you to giving us another chance!

Hi Helen, we are glad that you enjoyed your stay. We look forward to hosting you again!

Thank you for your lovely review. We will make sure to look into the cleanliness of the entire flat and bath as well as to consider your suggestion regarding putting a washing machine. Safe travels to you! Until your next visit!