1 bedroom, individually decorated, individually furnished
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Reviews of Muthu Westcliff Hotel (Near London Southend Airport)

3 out of 5
Muthu Westcliff Hotel (Near London Southend Airport)
18-20 Westcliff Parade, Westcliff-on-Sea, England

Reviews

7.8

Good

Rating 10 - Excellent. 257 out of 874 reviews" "
Rating 8 - Good. 352 out of 874 reviews" "
Rating 6 - Okay. 161 out of 874 reviews" "
Rating 4 - Poor. 65 out of 874 reviews" "
Rating 2 - Terrible. 39 out of 874 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Yasuna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family room is facing to the space between the buildings, which makes the room dark. Also there is no nice view (actually bad) from the window. In the morning the pigeons wake us up.
Stayed 1 night in Apr 2024
Response from Muthu Westcliff Hotel (Near London Southend Airpor on 16 Apr 2024
Dear Yasuna,We apologize for the inconveniences you experienced during your stay. Your feedback regarding the view and the noise from the pigeons is valuable to us, and we will address this with our team to see how we can improve. Thank you for bringing this to our attention.FOM

10/10 Excellent

ANDREW

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a woderful stay . The staff went out of their way to make me welcome. The new chef opened her kitchen especially for me and cooked a wonderful meal for me the likes of which would earn 5 stars in any restaurant. So mg stay was perfect. Thankyou
Stayed 1 night in Apr 2024
Response from Muthu Westcliff Hotel (Near London Southend Airpor on 15 Apr 2024
Dear Andrew,Thank you for sharing your experience with us! We are thrilled to hear that you had a wonderful stay and enjoyed the personalized attention from our staff and chef. Your kind words mean a lot to us, and we look forward to welcoming you back for another perfect stay!FOM

10/10 Excellent

Graham

Travelled with partner
Liked: Staff & service
It is good value although our bathroom radiator was very dusty, no teaspoons in the room and a hotel bar that closes at 11.00 pm !?
Stayed 1 night in Mar 2024
Response from Muthu Westcliff Hotel (Near London Southend Airpor on 15 Mar 2024
Dear Graham,Thank you for sharing your feedback with us. We apologize for the oversight regarding the cleanliness of the bathroom radiator and the missing teaspoons in your room. We have noted your comments about the hotel bar's closing time and will take this into consideration for improvements. We appreciate your valuable input.FOM

6/10 Okay

Richard

Stayed 1 night in Feb 2024
Response from Muthu Westcliff Hotel (Near London Southend Airpor on 21 Mar 2024
We're overjoyed to see your 6-star rating! Your support inspires us to continue delivering exceptional service.

6/10 Okay

Ellen

Travelled with group
Very clean and comfy, would be better with more tv channels as there was only 1.
Stayed 1 night in Feb 2024
Response from Muthu Westcliff Hotel (Near London Southend Airpor on 26 Feb 2024
Dear Ellen,Thank you for your feedback! We're delighted to hear that you found our hotel clean and comfortable. We'll definitely look into adding more TV channels for a better guest experience. Your suggestion is much appreciated!FOM

6/10 Okay

Billy

Stayed 1 night in Jan 2024
Response from Muthu Westcliff Hotel (Near London Southend Airpor on 1 Feb 2024
We're overjoyed to see your 6-star rating! Your support inspires us to continue delivering exceptional service.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Muthu Westcliff Hotel (Near London Southend Airpor on 29 Jan 2024
Dear Guest, We like to take this opportunity to thank you for taking the time to share your experience. It is our sincere effort to ensure that our guests have a memorable experience and we are delighted to hear that you had a wonderful stay with us. We are very happy and satisfied that we were able to create an enjoyable experience and make a difference for you. We greatly appreciate your patronage and look forward to welcoming you again. Best regards, Customer Care

8/10 Good

Paul

Stayed 1 night in Jan 2024
Response from Muthu Westcliff Hotel (Near London Southend Airpor on 29 Jan 2024
Dear Guest, We like to take this opportunity to thank you for taking the time to share your experience. It is our sincere effort to ensure that our guests have a memorable experience and we are delighted to hear that you had a wonderful stay with us. We are very happy and satisfied that we were able to create an enjoyable experience and make a difference for you. We greatly appreciate your patronage and look forward to welcoming you again. Best regards, Customer Care

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Weekend getaway.
Hotel room walls were a bit thin and could hear neighbouring guests. Was unable to listen to tv at night as had guest next door complaining about hearing our tv. Maybe hotel should consider refurbishing the walls for noise councilation. Other than that was a comfortable stay and good size room.
Stayed 2 nights in Jan 2024
Response from Muthu Westcliff Hotel (Near London Southend Airpor on 25 Jan 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the noise from neighboring guests during your stay. We understand the importance of a peaceful environment and will pass on your suggestion to our management for further consideration. We are glad that you enjoyed the overall comfort and spaciousness of your room. We hope to have the opportunity to welcome you back in the future.FOM

8/10 Good

Hemali

Business traveller
Liked: Cleanliness, staff & service, amenities
The service, value, location and view were great. Unfortunately the water in my room ran cold the night before and morning of my overnight stay. Unfortunately i didn't have the time to inform the staff in the morning as i had to get to work, so they didn't have a chance to address it. Really enjoyed waking up to the view of the sun rising over the sea. Staff were very helpful, informative and friendly.
Stayed 1 night in Jan 2024
Response from Muthu Westcliff Hotel (Near London Southend Airpor on 25 Jan 2024
Dear Hemali,Thank you for your feedback! We're thrilled to hear that you enjoyed the great service, value, location, and view at Muthu Westcliff Hotel. We apologize for the inconvenience you experienced with the water in your room. We truly appreciate your understanding as you had to rush to work in the morning. We will make sure to address this issue to ensure it doesn't happen in the future. We're delighted that you enjoyed waking up to the beautiful sunrise over the sea and found our staff helpful, informative, and friendly. We look forward to welcoming you back for another enjoyable stay.FOM

8/10 Good

Sharon

Stayed 1 night in Jan 2024
Response from Muthu Westcliff Hotel (Near London Southend Airpor on 25 Jan 2024
Your 8-star review is a testament to our commitment to excellence. We're dedicated to providing extraordinary experiences.

8/10 Good

Dean

Stayed 1 night in Jan 2024
Response from RM on 18 Jan 2024
Hello Dean. Thank you for giving us 4/5, We are looking forward to see you again.

6/10 Okay

Corrie

Stayed 1 night in Jan 2024
Response from rm on 18 Jan 2024
Hello Corrie. Thank you for your feedback. Looking forward to see you again.

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from RM on 18 Jan 2024
Dear Ann. We are glad to see you enjoyed your stay with us. Looking forward to see youThank you

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Will not come back
Building was very old Ceiling lights were not working but was told the technician was off and no one could fix it.
Stayed 1 night in Dec 2023
Response from kimbo on 27 Dec 2023
Dear guest we are disappointed to read this review and will investigate

8/10 Good

Dawn

Liked: Staff & service, room comfort
Useful hotel for southend
Room was pleasant but breakfast was cold and limited choices
Stayed 1 night in Dec 2023
Response from kimbo on 11 Dec 2023
Dear Guest we note your comments and will take action

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overnight stay
One night stay, staff very friendly and helpful. Although the hotel was older it was tastefully decorated and clean. The bed was very comfortable with immaculate bedding and the bathroom was modern and very clean, would benefit from a shelf in the bathroom for personal toiletries and a hook to hang dressing gown etc.. The full English breakfast was self service and plentiful but there was only very thin bread for toast and no croissants, the coffee was very weak and lacked flavour. Would recommend staying if visiting Southend.
Stayed 1 night in Dec 2023
Response from kimbo on 11 Dec 2023
Dear Guest thank you for your feed back

10/10 Excellent

Kamran

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, very close to the seafront
Stayed 1 night in Nov 2023
Response from kimbo on 11 Dec 2023
Dear Guest thank you for your feed back

8/10 Good

Emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely stay. Staff were friendly, room was comfortable. Disappointed with the breakfast though. Not worth the £13.95 cost.
Stayed 1 night in Nov 2023
Response from kimbo on 11 Dec 2023
Dear Guest thank you for your feed back

8/10 Good

Michael

Stayed 1 night in Nov 2023
Response from kimbo on 27 Dec 2023
thank you for your review

8/10 Good

J M

Liked: Room comfort
Could be so much better....
This is a beautiful building in an enviable cliff-top location but overall experience is...'adequate'! Parking before 9pm is an issue. Reception was functional but not friendly; same for checkout. Bed comfy and clean. Bathroom had problem with toilet cistern - should have been spotted by housekeeping, as should the stains on comfy chair, dirty floor of lift, creaky/dirty stair edgings.
Stayed 1 night in Nov 2023
Response from FOM on 19 Nov 2023
Hello J M, Thank you for your feedback and giving us 8/10, We are pleased to hear you enjoyed your stay with us.Also we do apologise for any inconvenience you have had during your stay, We have well noted the points you raised and will investigate them. Looking forward to welcoming you back. Thank you

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great room with sea view very comfy bed Great location for our visit to the theatre walking distance
Stayed 1 night in Nov 2023
Response from FOM on 19 Nov 2023
Hello Pauline, Thank you for your feedback and giving us 10/10, We are pleased to hear that you enjoyed your stay with us. We are looking forward to welcoming you back. Thank you

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Dodgy lift
Stayed 1 night in Nov 2023
Response from FOM on 14 Nov 2023
Hello Peter. Thank you for your feedback and giving us 4/5 and in regards to lift I can assure you we are already working hard on this. We are looking forward to welcoming you back. Thank you

8/10 Good

Rob

Business traveller
Liked: Cleanliness, staff & service, room comfort
Good overnight comfortable stay
Typical old hotel Great staff, but limited eating options out of season so i ate elsewhere Didn't have breakfast Great views over the bay - but the industrial areas on the other coast are a bit of a shame, but you cant move them :) Room looked as if its had a fairly recent refurb - but they maybe forgot the bathroom There is far more to Southend than i imagined. Yes, the town is somewhat run down but there are some amazing new eatery's along Westcliffe are which we all very busy which surprised me
Stayed 1 night in Nov 2023
Response from FOM on 14 Nov 2023
Hello Rob. Thank you for your feedback and giving us 8/10. We are glad you enjoyed your stay with us and definitely we have well noted the points you have mentioned and will pass them to our concerned team. We are looking forward to welcoming you back. Thank you

4/10 Poor

Sally

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Very dated
Very dated, rooms are in a rabbit Warren of corridors and stairs. Bar prices expensive. Wouldn’t return
Stayed 1 night in Nov 2023
Response from FOM on 14 Nov 2023
Hello Sally. Thank you for your feedback, Rest assured your feedback is really important to us, This really help us to improve our quality in service. We really do apologise for any inconvenience you have had during your stay. We have well noted your comments and will pass them to concerned team. Thank you

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
one night stay.
Liked it where it was so close to cliffs pavilion.
Stayed 1 night in Oct 2023
Response from FOM on 14 Nov 2023
Hello Christopher, Thank you for your feedback and giving us 10/10, We are pleased to hear you enjoyed your stay with us, We are looking forward to welcoming you back. Thank you

10/10 Excellent

david

Stayed 1 night in Nov 2023
Response from FOM on 14 Nov 2023
Hello David.Thank you for giving us 10/10, We are pleased to hear you have enjoyed your stay with us. We are looking forward to welcoming you back. Thank you

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My husband and I stayed one night at the hotel it was very friendly clean and comfortable bed. We had a lovely breakfast well worth the money. We would definitely stay there again.
Stayed 1 night in Oct 2023
Response from FOM on 3 Nov 2023
Hello Victoria, Thank you for your feedback and giving us 10/10, We are glad to hear that you enjoyed your stay with us, We are looking forward to welcoming you back. Thank you

4/10 Poor

mrs j h

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would not return
Hotel very outdated and even though I paid for upgrade room, was very basic, no bedside lights , room scruffy. Male receptionist very rude, restaurant closed and no food available no apology. Zero customer service. Very disappointing
Stayed 1 night in Oct 2023
Response from FOM on 3 Nov 2023
Hello Mrs. J H.Thank you for your feedback, Your feedback is really important to us, We do apologise for any inconvenience you have had during your stay, We have well noted your comments and will pass them to concerned team. Thank you

8/10 Good

Iris

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely sea view suite overlooking the Thames. Great location for cliff side and seaside walks. Parking app required for street side parking but convenient to use once set up. Friendly staff.
Stayed 2 nights in Sep 2023
Response from FOM on 3 Nov 2023
Hello Iris, Thank you for your feedback and giving us 4/5, We are pleased to hear that you enjoyed your stay with. Thank you for recognising our staff members and We will definitely pass your comments to them. Looking forward to welcoming you back. Thank you

8/10 Good

Scott

Stayed 1 night in Oct 2023
Response from FOM on 3 Nov 2023
Hello Scott. Thank you for giving us 8/10, We are pleased to hear you enjoyed your stay with us, Looking forward to welcoming you back. Thank you

2/10 Terrible

Lorna

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from kimbo on 25 Oct 2023
Dear Guest we are disappointed to read this score - we are not sure what we did wrong but should you give us a second chance I'm sure we could put whatever it was right

8/10 Good

Jennifer

Travelled with partner
Liked: Staff & service, property conditions & facilities
There was plenty of space in the bedroom. The dining area was pleasant with views of the water. The staff were helpful and friendly. Good information prior to arrival regarding car parking.
Stayed 3 nights in Oct 2023
Response from bob on 23 Oct 2023
Hello Jennifer, Thank you for your feedback and giving us 4/5, We are pleased to hear that you enjoyed your stay with us, We are looking forward to welcoming you back. Thank you

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Nice hotel in great location. Only issues with our room was misted up double glazing (spoilt our sea view!) and no shelves or drawers for clothes. But these are minor and overall it was good. We ate in bar and that was fine. Staff very helpful.
Stayed 2 nights in Oct 2023
Response from BOB on 23 Oct 2023
Hello Joyce,Thank you for your feedback and giving us 10/10, We are pleased to hear that you enjoyed your stay with us, Rest assured we have well noted your comments and will them to concerned team. We are looking forward to welcoming you back. Thank you

8/10 Good

Zaid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from BOB on 23 Oct 2023
Hello Zaid.Thank you for your feedback and giving us 8/10, We are looking forward to welcoming you back. Thank you

10/10 Excellent

Maggie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very helpful and friendly. Room was very good value for money and very clean.
Stayed 1 night in Oct 2023
Response from FOH Manager on 20 Oct 2023
Hello Maggie, Thank you for your feedback and giving us 10/10, We are looking forward to welcoming you back. Thank you

8/10 Good

Malcolm Stanley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Sep 2023
Response from FOH Manager on 20 Oct 2023
Hello Malcom, Thank you for your feedback. We are looking forward to welcoming you back.

10/10 Excellent

J

Stayed 1 night in Oct 2023
Response from FOH Manager on 20 Oct 2023
Dear J. Thank you for your feedback and giving us 10/10, We are looking forward to welcoming you back.

4/10 Poor

David

Liked: Cleanliness
Just Not Happy!!!
I came all the way from West London for a night away and I am sorry to say it was not a good stay? We were told on arrival that the parking was free but is not?? We both got Parking Tickets as you must leave before 11am. The Lift was like something out of Faulty Towers two people with bags it was full and it was so so slow? We wanted to have drinks in the room we asked for Ice and we were told that they did have much? The WIFI was not working? Then at Breakfast there were no tea spoons because of the Function the night before??? Have to say the Staff were nice but overhaul we wont be back
Stayed 1 night in Sep 2023
Response from FOM on 31 Oct 2023
Hello David.First of all i want to extend my apologies for any inconvenience you have had during your stay. Rest i can assure you we sent parking information right after the booking take place and this is automatic information, I will definitely investigate this if you did not get this information during your booking or after booking was made. Rest assured your feedback is very important to us for improvements in quality of our service and we have well noted your comments and will pass to concerned team. Thank you

10/10 Excellent

Samantha

Stayed 2 nights in Sep 2023
Response from kimbo on 26 Sept 2023
great 10/10 review thank you look forward to seeing you again soon

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from kimbo on 21 Sept 2023
Dear Guestthank you for your 5* review we look forward to seeing you again soon

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from BOB on 13 Sept 2023
Hello Mr. Martin. Thank you for giving us10/10. We really appreciate your feedback and looking forward to welcoming you back. Thank you

6/10 Okay

Warren

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff were very friendly and helpful. Unfortunately the plumbing to the hotel is inadequate in regards to pressure and the hot tap had to run for 5 minutes to be just tepid. Could be a fantastic place to stay if the shower situation was rectified.
Stayed 2 nights in Sep 2023
Response from BOB on 13 Sept 2023
Dear Warren. Thank you for your feedback, Your feedback is really important to us , We have well noted points you have raised and we'll take serious action. Looking forward to welcoming you back. Thank you

10/10 Excellent

Milagrosa

Stayed 2 nights in Aug 2023
Response from kimbo on 31 Aug 2023
Dear Guestthank you for the 10/10 review

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid
Really run down, anytime you use water it makes awful loud sounds. Hear everything from every room and pub played noise till passed midnight.
Stayed 1 night in Aug 2023
Response from kimbo on 29 Aug 2023
Dear Guest we note your comments and are disappointed to read this the music is on a timer so we will check the timings as this should automatically co off 10.30 pm

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Art Deco furniture, the hotel overlooks the sea, lovely helpful staff, and near to all facilities.
Stayed 2 nights in Aug 2023
Response from kimbo on 28 Aug 2023
Great 10/10 review thankyou very much we look forward to welcoming you back again soon

8/10 Good

Alf

Liked: Staff & service, amenities, property conditions & facilities
in a nice green green ares overlooking the sea, a nice walking area.
Stayed 2 nights in Aug 2023
Response from kimbo on 28 Aug 2023
Dear Guest thank you for your feedback we look forward to welcoming you back again soon

10/10 Excellent

Kristen

Stayed 1 night in Jul 2023
Response from RM on 31 Jul 2023
Dear KristenThank you for giving us 10/10. We are looking forward to welcoming you back. Thank you

6/10 Okay

Ensermu

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service
First floor carpet very dirty and unpleasant smell; no toilet tissue, one of the two water bottles was half empty, room carpet hasn’t been cleaned properly for sometimes, reception staff don’t know how to greet - no welcome or friendly reception, breakfast waitress a bit rude. A very convenient location to the best side of the sea side, with a little adjustment, this hotel could be turned around from “not bad” to a best place to stay.
Stayed 1 night in Jul 2023
Response from bob on 10 Jul 2023
Hello Sir/MadamThank you for your review. We are very disappointed to hear all about your stay and you could not enjoy, We really do apologise. We take all comments very seriously and will assure you pleasant visit on your next trip to southend. Thank you

4/10 Poor

raymond

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
the parking is problematic the bed was saggy the breakfast wasnt good value for the price the estuarial nature of the sea front means that the view is just of mudflats when the tide is out but leigh-on-sea nearby is nice to visit
Stayed 1 night in Jun 2023
Response from kimbo on 23 Jun 2023
Dear Guestwe note your comments and apologise that the bed was not that comfy and you felt the breakfast not value for money - we will address this - but we cant do anything about the view