Smoking Hotels in West Madison

"Visited the property on 5/11/26. Check in went ok. Came down from my room because I needed a couple of paper plates. I approached front desk and the front desk staff was on her personal phone. She looked at me like I was interrupting her phone call. I asked if she had a couple paper plates. She looked at me again like I was disturbing her and I could see she really didn't want to look. Almost told me no without looking. (Mind you there was a whole area for breakfast in the morning). She got up and looked in a closet or room which was right behind her, still had phone in hand, turned to me and said we are out of paper plates sorry. Um you literally have a breakfast room 10 feet from you with lots of cabinets which were all locked. I am guessing she really didn't want to end the phone conversation. Please don't tell me staff does not have keys for the cabinets. I find that hard to believe. You also had a room when we first got there that looked like a social gathering for guests. I bet there were plates in there too but that door was locked and down the hall. Do better seriously. I was tired and hungry, needed some plates from a hotel that literally serves food but I guess the phone call was more important."

"Wonderful front desk staff, super comfy bed and pillows, great shower, and amazing warm cookies!"

"Awesome"

"Would love to have some slippers"

"We loved the room service and the French balcony right by the lakeshore."

"Room was clean and bed was comfy! Breakfast was great and my toddler looooved the little water park! We will definitely be back! "