Hotels in West Aurora, Aurora

"Good service "

"Room was clean and pleasant. Front desk staff was wonderful, helpful and genuinely courteous and kind (quick, too) when we needed extra towels and bedding. Breakfast was great, one of the things we have come to really enjoy at Embassy Suites, and plenty of seating in the dining area and the lovely lobby. Pool was pretty cloudy though and the pool bathrooms were not very clean."

"Very clean"

"Way to much construction..can’t sleep in the morning..they need to tell guests this when booking and at check in "

"Clean, spacious, big pool"

"Breakfast was probably the best part. Had make your own waffles, cereal, oatmeal, juices, eggs, sausages, yogurt, fruit, coffee, etc. Got there an hour past check in time. Room was not ready. Was quoted 20 minutes, went to the park with the kids and returned 30 minutes later, still not ready. After waiting around another 15 minutes room was finally available. Original room selected on the Hilton app was not given, instead I got a room across from a party room and next to the back door entrance that kept slamming the first night that woke me up multiple times. Pool was nice for little kids and hot tub was a good touch. Was a little dirty in the hot tub but overall it was an ok experience. Wanted to really like it for quick family staycations but it was just ok. Staff were friendly and nothing outstanding or overly negative. "

"Great location, easy parking, fast elevators, and very friendly staff."

"Everything was great "

"Don't expect quiet or sleep. Unfortunately, even though the location is great, and the hotel is quite nice, there is a defect with the rooms' doors , causing the doors to slam and then bounce and bang multiple times before closing, making LOUD noises. Do not expect to sleep. Everytime, any room on any floor closes, you hear this loud jarring banging door slam. I was put on a busy floor, with guests constantly coming and going in multiple rooms, which was maddening! Both the front desk and the maintenance guy said it was a common issue, with complaints from many past guests. Apparently, this issue could be remedied, but the operations management has chosen to ignore it. I was moved the 2nd night to another room on a less busy floor even though there was less door slamming, it was still an issue "