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Reviews of Sheraton Pentagon City Hotel

3.5 out of 5
Sheraton Pentagon City Hotel
900 S Orme St, Arlington, VA

Reviews

8.2

Very good

Rating 10 - Excellent. 867 out of 1645 reviews" "
Rating 8 - Good. 377 out of 1645 reviews" "
Rating 6 - Okay. 189 out of 1645 reviews" "
Rating 4 - Poor. 101 out of 1645 reviews" "
Rating 2 - Terrible. 111 out of 1645 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Gias

Liked: Cleanliness, staff & service, property conditions & facilities
There was no ventilation in the toilet, other than that everything is good.
Stayed 2 nights in May 2024

10/10 Excellent

Douglas

Travelled with group
The experience was fun and did’nt dislike anything. Thanks
Stayed 4 nights in Apr 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay at the sheriton ! Amazing view from our window ,, very helpful staff particularly Gabrielle ! and easy access to Washington
Stayed 3 nights in Apr 2024

6/10 Okay

Natalie

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
I booked this property based on the pictures on the Expedia listing but when I arrived, I was given a room in building two. This was across the driveway from the main building. The building and room were much below the standards from the pictures on the Expedia listing and a Marriott Brand hotel. My room was in the basement which necessitated carrying all my bags down half a floor before I could reach the elevator. The view out the window was of weeds and garbage. The building was eerily quiet and seemed empty. I did not feel comfortable. The toilet bowl ran all night and the safe was open in the locked position, so it was unusable. In the morning the next day, I called the front desk several times to ask someone to come fix the toilet and the safe. When no one showed up after about 30 minutes, I went to the front desk to complain. A very nice staff member listened to all of my complaints and eventually transferred me to a room in the main building. This room was a vast improvement, and I felt much more comfortable in the main building. Overall, however, I did not feel that either room or building was up to the standard of the Marriott brand. Despite the name of the hotel, it is not walkable to Pentagon city and requires either a shuttle ride or Uber to get to the mall or catch the metro. The free shuttle runs once an hour and was very reliable, but an hourly shuttle with a last pickup of 9:45 is not convenient. Finally, don’t book via third-party if you want Bonvoy points.
Stayed 4 nights in Apr 2024

10/10 Excellent

domoniquie

Liked: Cleanliness
Stayed 2 nights in Apr 2024

10/10 Excellent

Maximillian

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, staff always courteous and even gave us a great view on request
Stayed 1 night in Feb 2024

2/10 Terrible

Daniel

Disliked: Staff & service
Most everything. Electronic noise 24 hours a day was particularly irritating.
Stayed 2 nights in Apr 2024

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 1 night in Apr 2024

2/10 Terrible

Leunamarie

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I had two rooms two nights reservation and they were not only charging more money but taking me out of the room because there was another group reservation that needed my rooms. When I came back they were sold out and moved me to another hotel. I had to come back because they kept my luggage at the lobby. I had to wait 30min. At the lobby because there were no staff at the counter. Safe your money and time. Also Expedia has the ad that this rooms holds 4 guest but the price is based on 2 guest and they charge u a third and fourth guest an extra fee. I asked and Expedia told me to speak at the counter them. When I checked in they told me that the fee is from Expedia. It was a false price deal. Horrible experience on this trip. Overall bed, room, location very comfortable and convenient.
Stayed 2 nights in Apr 2024

4/10 Poor

Michael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was nice but this is a run down hotel in need of updating
Stayed 3 nights in Apr 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Kimberley, Woonsocket

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Genevieve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in not that great of an area but super close to Reagan National! Shuttle driver dropped me off way before the entrance for the actual airline so I got lost in the airport but I did make it home. Thank you!
Stayed 1 night in Apr 2024

2/10 Terrible

ASHISH

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
.
Stayed 3 nights in Apr 2024

2/10 Terrible

AIDA

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We checking in the hotel April 11 celebrating Anniversary we have horrible experience because the hotel that night only hot water we called the front desk and the lady say the next day in the morning is the only be able to fix the problem that’s out experience
Stayed 3 nights in Apr 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service
Very hospitable and friendly staff
Stayed 3 nights in Apr 2024

8/10 Good

Teresa

Stayed 2 nights in Apr 2024

6/10 Okay

Sherina

Liked: Cleanliness, staff & service, amenities
This property was clean, but definitely has had lots of use as things looked worn. My bathroom had peeling paint on the ceiling. The hallway carpet looked worn. Overall, I had a wonderful stay it was clean, safe, and the price was decent
Stayed 4 nights in Apr 2024

10/10 Excellent

Saveena, Ozone Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was good and the staff was friendly and attentive.
Stayed 2 nights in Apr 2024

10/10 Excellent

Benjamin

Stayed 1 night in Apr 2024

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
111
Stayed 1 night in Apr 2024

10/10 Excellent

CRYSTAL

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very accommodating and friendly
Stayed 2 nights in Apr 2024

8/10 Good

Colleen

Travelled with family
Liked: Cleanliness, staff & service
All was good. It is just an old property.
Stayed 3 nights in Mar 2024

10/10 Excellent

Chrystena

Stayed 1 night in Apr 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view and wonderful staff
Stayed 2 nights in Apr 2024

6/10 Okay

SHALINA, JAX

Business traveller
Liked: Staff & service
No chair's in room but had a desk
Stayed 2 nights in Apr 2024

8/10 Good

Jose Manuel

Stayed 1 night in Apr 2024

10/10 Excellent

Srinivasa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service
No vent in bathroom. Hotel was very convenient and staff was awesome!
Stayed 3 nights in Mar 2024

2/10 Terrible

Jahzel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel itself was nice and clean. The one star review is for the fact that upon check in we realized or shower would not give out hot water. We contacted the desk and they weren’t helpful about the situation at all. My elder mother had to take an ice cold shower. Upon our frustration we walked down to front desk to complain again about the water and we were told they would send someone right away. Again our request was ignored and we never got the situation fixed

4/10 Poor

Eric

Travelled with family
Disliked: Cleanliness, staff & service
Hotel is not near to metro or major transportation. The neighborhood seems not that safe. The rooms are not better than motels. I booked the room that was on sale and was fooled by the photos on Expedia and Sheraton sites.
Stayed 2 nights in Mar 2024

2/10 Terrible

Jennifer

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It's unfortunate to have to leave a negative review but thought I'd share my experience to advise other travelers. I booked a 2 night reservation with this hotel a week in advanced. We get to the hotel the night of our reservation after a long trip to be told they were "overbooked" the night and we'd have to stay the night at one their partnering hotels (Le Meridien Arlington) 2 miles away. We were told to return back to the Sheraton for the 2nd night. Mind you we're a large group we booked 5 rooms total. We all had to go this other hotel in the middle to night we get there and they were unable to accommodate our original reservation of a double bed room they only had a king bed room available. Whatever everyone made it work the best they could. We check in for the 2nd night at the Sheraton and are given a room that the shower is under construction the ladder was still the bathroom and the drywall the ceiling was cut out,sitting in the bathtub. Needless to say it all a huge inconvenience and irresponsibility of the Sheraton. I do not recommend.
Stayed 2 nights in Mar 2024

8/10 Good

Hannah

Travelled with family and small children, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall stay was good, however, the hotel is not in a walkable location and there’s not a ton of dining around. Paying for parking somewhere where you’re already paying to sleep was annoying but I understand that they can get away with that. There was a plumbing issue that we noticed upon arrival because trash cans were catching the water on each level of the parking garage. Staff was enjoyable, and the food in the restaurant was good!
Stayed 2 nights in Mar 2024

8/10 Good

Jatinder

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Dan

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Tiny area in front to park and check in. Parking garage has 3 levels below, 2 of them have gushing water to drive through. Only foot access is elevator to main lobby with all your stuff. Room was across from main building. Smallest bathroom ever seen. No cold water in the afternoon or night, just scolding hot water. Toilet would run off and on for hours. Peeling wall paper and open receptacles with no cover plates. No chairs in the room. Bare minimum hotel room in a terrible location with construction all around. The smaller section across the driveway from the main building is where we stayed. Pets are allowed, but the tiny rooms are awful.
Stayed 2 nights in Mar 2024

4/10 Poor

Ting

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
a half-basement room in a 3-star hotel with cracked celling，and it cost 1$$/night
Stayed 1 night in Mar 2024

8/10 Good

Christina

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

6/10 Okay

Morgan

Stayed 1 night in Mar 2024

2/10 Terrible

mercy

Disliked: Staff & service
His piss of crop staff kick me out from my rooms and gave it to someone else. They staff don’t apologized this place is. It worth it
Stayed 1 night in Mar 2024

10/10 Excellent

Camille

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Shuttle service to Metro Station (next to shopping mall) and airport was very convenient and on time. Staff was friendly and willing to assist when they could.
Stayed 7 nights in Mar 2024

8/10 Good

Lea

Stayed 3 nights in Mar 2024

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Upgraded our room, without asking, to a room with a beautiful view of all the monuments/ Memorials. Shuttle pick up/ dropoff at airport, metro and shopping. Clean hotel and rooms. Will stay here again.
Stayed 2 nights in Mar 2024

6/10 Okay

Neena

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Brett

Travelled with family and small children
Liked: Cleanliness, staff & service
We had requested an early check in (normal time is 4pm) we checked in at 3:30. Immediately we were told the room wasn’t ready yet, however could be placed into another room (king instead of double) but would have to pay the difference in pricing. We declined and stated we would wait, as the hotel would call us when the room was ready. Never did call us, we had to check it out ourselves. Our room was in another building across from the main facility. Getting our luggage there was difficult as the elevator was broken and we were on the bottom floor. This issue was the same when we checked out. No microwave in the room, charged per day for internet, charged nightly for parking, and the hotel restaurant is a joke for the menu. I’d recommend a Airbnb for a extended stay of 3 days or more. Our final bill was significantly more than what we paid for on Expedia, and we didn’t even use the Internet or other services.
Stayed 3 nights in Mar 2024

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location
Stayed 1 night in Mar 2024

8/10 Good

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for visiting DC. Only one elevator was working so long waits . Room was spacious and bed were comfy. Breakfast was good but a bit pricey.
Stayed 1 night in Mar 2024

8/10 Good

Qiang

Stayed 2 nights in Mar 2024

6/10 Okay

Bonnie

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Edith

Stayed 1 night in Mar 2024

10/10 Excellent

Ted

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024