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Reviews of The Castle at Swan Lake

3.5 out of 5
The Castle at Swan Lake
7905 Greenhow Road, Vernon, BC

Reviews

9.4

Exceptional

Rating 10 - Excellent. 705 out of 1001 reviews" "
Rating 8 - Good. 236 out of 1001 reviews" "
Rating 6 - Okay. 42 out of 1001 reviews" "
Rating 4 - Poor. 10 out of 1001 reviews" "
Rating 2 - Terrible. 8 out of 1001 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Jonathan

Disliked: Amenities, property conditions & facilities
Well it’s definitely an older property. Clean but a bit run down. No daily cleaning service. A ways out of town. Was left thinking I should have stayed somewhere else. Nothing terrible but nothing amazing either. Cannot figure out how they are som highly rated
Stayed 2 nights in May 2024
Response from Sam on 23 May 2024
Thank you for taking your time to write a review.

8/10 Good

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and clean. Good central location.
Stayed 2 nights in May 2024
Response from Sam on 22 May 2024
Thank you for the rating and review. We hope you choose us again for your next stay in town!

8/10 Good

Graham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is really well-designed. The property is simply amazing, built on a hillside and quite unique.The room was large, clean, comfortable, and the kitchen was well-stocked. We were early to arrive (about 2) by motorcycle and told the room was not ready. No problem, we were invited to wait on the property but it would have been nice to be told when it was ready. Only the next person on shift let us know when we asked for an update around 3:15. Everything was 5 stars except for that first contact in reception where it sure sounded like we were waiting till 4pm, no exceptions. This was an Expedia "VIP booking" and that initial check-in was not. The rest of the experience, including the restaurant was excellent.
Stayed 2 nights in May 2024
Response from Danielle on 21 May 2024
Thank you for taking the time to write us a review

10/10 Excellent

Ivan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed over a long weekend for 4 nights. Room was great and even though the weather wasn’t great we got good use out of the outdoor pool and hot tub.
Stayed 3 nights in May 2024
Response from Danielle on 21 May 2024
Thank you for the review! We hope to sees you again in the near future.

10/10 Excellent

KEITH, Calgary

Travelled with family, Travelled with family and small children
Liked: Amenities, property conditions & facilities
Second time we have been here. Great again. Thanks!!
Stayed 3 nights in May 2024
Response from Danielle on 21 May 2024
Thanks Keith, We hope to see you again in the near future

8/10 Good

Harry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and accessable. Noisy - right on a major highway. A bit far from other restaurants and shops.
Stayed 1 night in May 2024
Response from Sam on 18 May 2024
Hello Harry,Thank you foe the ratings and reviews. We are glad that you enjoyed the stay. We are a bit out of town, and all the restaurants are in town which is around 10-12 minutes drive. And yes, the highway is very unfortunate and when this hotel was built it wasn't a 4 lane and merging highway above it. We hope to see guys again for your next visit in town! Have a good day.

8/10 Good

Jennifer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I feel like I perhaps did not experience The Castle at its best, but I would be willing to try again. Being a weeknight in shoulder season, there evidently weren't many rooms booked, and I was quite surprised that there would not be any overnight staff. I was in the main building adjacent to the parking lot, and although there is a nice view, it is immediately above highway 97, and it was LOUD. There are buildings further back and up a hill, and I imagine these ones are quieter (and would have an even better view of the lake). Room was spacious and very clean, but all wooden furniture showed many signs of wear. I also went to the restaurant, which came highly recommended, but was a bit of a lacklustre experience. Again, I think it is due to shoulder season - I was the only diner the entire time, the soup (though tasty) arrived with a bit of a skin on the top and was very thick, implying it had sat for some time, and the med bread was overly doused in balsamic, making me think the main chef may have had a night off (which is certainly allowed!). All in all, I might try The Castle again if in the area, but my experience did not measure up to the expectations I had from the listing.
Stayed 1 night in May 2024
Response from Danielle on 9 May 2024
Hello Jennifer, Thank you for taking the time to write us a detailed review. I am sorry for your disappointment.Yes, the highway is very unfortunate and when this hotel was built it wasn't a 4 lane and merging highway above it. The second building only has a view of the pool or courtyard, unfortunately you do not see the lake from that building.As for the room furniture our excellent maintenance staff are always refinishing things. I will take a peak at what room you stayed in and have them assess what needs refinishing or bought new. We have a live in Building Superintendent that always has the phone on him in case of emergencies or late check ins, lost key cards and so on. I am sorry the Intermezzo restaurant didn't meet your expectations. They lease from us and we have no say in what they serve or the times they are open. I will be forwarding your concerns to them though right away.We hope you give us another chance in the near future.

10/10 Excellent

Rod

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Hotel!
Stayed 1 night in Apr 2024
Response from Trudi on 9 May 2024
Thank you , have a wonderful day !

10/10 Excellent

Jannelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, quiet and comfortable. Love having a kitchen. I wish the hot tub was open a bit later. Otherwise a very good stay and would stay again.
Stayed 2 nights in May 2024
Response from Sam on 7 May 2024
Thank you for the perfect rating and review! We are glad that you enjoyed the stay with us. We close our hot tub around 9-9:30pm as our quiet hours start from 10pm to 7am. We hope you guys choose us again for your next stay in town.

10/10 Excellent

Chad

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great, the only drawback is a minor one, you have to drive for restaurants. The hotels bistro was very good, but a little pricy. I will definatly stay again.
Stayed 3 nights in Apr 2024
Response from Danielle on 30 Apr 2024
Thanks Chad for the great review! We are happy you enjoyed the hotel! Hope to see you again in the near future.

8/10 Good

Kayla

Stayed 2 nights in Apr 2024
Response from Sam on 19 May 2024
Thank you for the rating!

10/10 Excellent

Elan

Stayed 2 nights in Apr 2024
Response from Sam on 19 May 2024
Thank you for the rating!

10/10 Excellent

Laurielynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property,big rooms, very clean, super nice staff!!!
Stayed 1 night in Apr 2024
Response from Sam on 28 Apr 2024
Hello there,Thank you for the perfect rating and review. We are so glad you enjoyed your stay. We hope we can see you guys here again for your next visit in town!

6/10 Okay

Shantih

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The stay was overall okay. The beds were memory foam which I find very uncomfortable as they don’t support your back at all. I also felt less comfortable after reading their sticker on the bathroom mirror saying to use their makeup remover wipes as all stains on linens will be charged to you as a guest. I don’t use chemicals on my face, first of all so I didn’t need your wipes. It’s more about the principle of the matter, you get a stain on a towel or the bedsheets and they charge you? What if you got your period in the night and didn’t realize it? Use some bleach and stain remover and clean your linens without making guests feel uncomfortable with your passive aggressive post it notes. Especially for what they are charging, that just seems unnecessary and unprofessional.
Stayed 1 night in Apr 2024
Response from Sam on 28 Apr 2024
Hello there,We appreciate you taking the time to provide us with feedback about stay. I am very sorry that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management. We only charge our guests for stain damage if we cannot get it out of the linens or towels and not being able to use it again. We let our guests know this before hand as a policy. We have found that makeup stains usually do not come off of the linens/towels. Which is why we provide our guests with paraben-free biodegradable makeup wipes for their use. We do hope you give us another chance as we will definitely improve our services.

10/10 Excellent

marianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are amazing as always
Stayed 1 night in Apr 2024
Response from Sam on 25 Apr 2024
Thank you for the rating and review. We are so glad you enjoyed the stay with us. We look forward to your stay with us!

10/10 Excellent

Chere

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent our 25th anniversary here..they let us check in early...the staff was amazing..the suite was incredible. I am absolutely going to stay here again..thank you so much for the hospitality.!!
Stayed 1 night in Apr 2024
Response from Sam on 21 Apr 2024
Thank you for the ratings and review. We are glad that you enjoyed the stay. We look forward to you next stay with us!

8/10 Good

Surender

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location just 5 min outside Vernon
Stayed 2 nights in Apr 2024
Response from Sam on 20 Apr 2024
Thank you for the review and rating. We look forward to your next stay with us!

8/10 Good

Kyle

Stayed 1 night in Apr 2024
Response from Sam on 7 May 2024
Thank you for the perfect rating and review! We are glad that you enjoyed the stay. We close the hot tub around 9-9:30pm as our quiet hours start from 10pm to 7am. We hope you guys choose us again for your next stay in town.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room
Stayed 1 night in Apr 2024
Response from Sam on 16 Apr 2024
Thank you for the review and ratings. We are glad you enjoyed the stay. We hope you will choose us again for you next stay in town!

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sam on 17 Apr 2024
Thank you for the review and ratings. We are so glad you enjoyed the stay. We hope we can see you guys here again for your next visit in town!

6/10 Okay

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We stay at the same time every year, and there has been the same issue for the past couple of years: the septic needs to be pumped sooner. We were affected by the smell when we were having dinner at the Bistro, as we could smell the septic system (feces) during dinner. In addition, the toilet in our room would not flush, and had to be plunged -- in itself an ordeal as there is only one plunger for the entire complex. Every room should have a plunger.
Stayed 5 nights in Apr 2024
Response from Danielle on 15 Apr 2024
Hello, Thank you for taking the time to write us a review! I apologize about plunger issue. I will be getting more this week! As for our septic, it is done between 10am and 2pm. it is never done while the restaurant is open. This time of year the fields surrounding Vernon are being heavily sprayed with fertilizer, since we are on the outskirts and near these fields this can affect us as well.

8/10 Good

Todd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely facility in a not so great area of town right on a very busy highway 97 in and out of Vernon. Rooms are quiet but balcony on west side of suites is very noisy. Would however definately stay there again.
Stayed 2 nights in Apr 2024
Response from Sam on 13 Apr 2024
Thank you for the review and rating. We hope we can see you guys here again for you next visit in town!

10/10 Excellent

Olga

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel - well maintained and provided great service. We enjoyed our visit
Stayed 3 nights in Apr 2024
Response from Trudi on 8 Apr 2024
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us !

8/10 Good

Tannis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and rooms are very nice extremely spacious. We got a VIP bottle of wine in our room but unfortunately the room only had one wine glass and it wasn’t very clean so I had to wash it I don’t like the fact that they take a $200 deposit and it doesn’t go right back on the card afterwards most hotels release the hold and it shows up immediately. They say it’s the credit card but if it’s the credit card that would happen all the time, the whole amount seems excessive if it was $5100 like most hotels then I could handle a little bit better. The girl at the front desk was nice but not overly friendly. She sped out the instructions kind of like rules. She made it very clear that I would be charged five dollars for the two room keys. She gave me if I didn’t return them. Also, there is a note in the washroom saying that if you dirty their linens or towels that you will get an extra charge they do provide make up wipes, which was very convenient. As nice as the hotel was, I doubt I would stay there again just because of the credit card hold alone.
Stayed 1 night in Mar 2024
Response from Sam on 31 Mar 2024
We appreciate you taking the time to provide us with feedback about stay. I am very sorry that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management. We do hope you give us another chance as we will definitely improve our services.

10/10 Excellent

Adam

Stayed 1 night in Mar 2024
Response from Sam on 20 Apr 2024
Thank you for the rating. We look forward to your next stay with us!

10/10 Excellent

marianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent as always
Stayed 1 night in Mar 2024
Response from Trudi on 28 Mar 2024
Thanks Marianne , See you next time .

10/10 Excellent

Inga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful facility. Clean and convenient. Access from hiway is a bit hard
Stayed 5 nights in Mar 2024
Response from Sam on 23 Mar 2024
Hello Inga,Thank you so much for the perfect rating and review. We hope we can see you guys again for you next stay in town!

8/10 Good

Jesslyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The unit was clean and comfortable. We had no issues checking in and the staff was very friendly. We appreciated how private the unit felt and we had no issues with noise from other rooms. The only negative we had was the kitchen didn’t have any cooking sheets and we brought food to prepare in the oven.
Stayed 1 night in Mar 2024
Response from Sam on 12 Mar 2024
Hello Jesslyn,Thank you for the rating and the detailed review. We are glad that you enjoyed the stay with us. We have cookie sheets down at the front desk to give our guests but it is on request. I hope we see you guys here for your next visit in town.

10/10 Excellent

Spencer

Stayed 1 night in Mar 2024
Response from Danielle on 1 Apr 2024
Thank you for taking the time to leave a review! We hope t see you again in the near future.

8/10 Good

ANALIZA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The view was nice but it was close to the highway so it can be a bit noisy.
Stayed 3 nights in Feb 2024
Response from Sam on 4 Mar 2024
Hello Analiza,Thank you for the review and rating. We hope you choose us again for your next stay in town!

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of space for our family of 5. Great room amenities and so clean
Stayed 2 nights in Mar 2024
Response from Sam on 3 Mar 2024
Hello Victoria,Thank you for the review and for the perfect rating. We hope you come here again for your next visit in town!

10/10 Excellent

marianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent as always
Stayed 1 night in Feb 2024
Response from Sam on 29 Feb 2024
Thank you for the perfect rating. We hope you choose us again for your next visit!

10/10 Excellent

Shelby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Sam on 28 Feb 2024
Thank you for the perfect rating. We hope we can see you guys here for your next visit in town!

10/10 Excellent

Xiaoshu

Stayed 3 nights in Feb 2024
Response from Danielle on 21 Mar 2024
Thank you so much for the great review! We hope to see you again in the near future

10/10 Excellent

Gayle

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was easy to get to and offered lots of parking. The area was quiet except for the traffic from the highway. However that seemed to quiet right down at night. The kitchenette was well stocked and very convenient. The soaker tubs were nice and the facility was overall very clean. Would certainly stay again.
Stayed 3 nights in Feb 2024
Response from Trudi on 20 Feb 2024
Thank you for your review and for choosing The Castle at Swan Lake. I am happy that you enjoyed your stay and I’m looking forward to your next stay with us.

10/10 Excellent

Michael D.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from trudi on 20 Feb 2024
Thank you for your review and for choosing The Castle at Swan Lake. I am happy that you enjoyed your stay and I’m looking forward to your next stay with us.

8/10 Good

Dana

Stayed 5 nights in Feb 2024
Response from Danielle on 21 Mar 2024
Thank you for taking the time to write us a review!

10/10 Excellent

Sherry

Stayed 3 nights in Feb 2024
Response from Danielle on 21 Mar 2024
Thank you for the great review!

8/10 Good

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from trudi on 20 Feb 2024
Thank you for your review and for choosing The Castle at Swan Lake. I am happy that you enjoyed your stay and I’m looking forward to your next stay with us.

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Swan Lake Castle stay
A beautiful location with very nice and comfortable rooms. Our only complaint was that the hot tub jets were not working and the restaurant was closed. Overall, terrific stay!
Stayed 1 night in Feb 2024
Response from Sam on 18 Feb 2024
Hello Ken,Thank you for the rating and review. We are happy that that our rooms were comfortable for you. Our hot tub's jets suddenly stopped working on February 12. We thought it was a minor issue but we still contacted the necessary repair team to take a look at it. We have been letting our guests know during check-in that the tub is operational but the jets do not work. We really apologize for the inconvenience. The restaurant on this property is closed on Mondays and Tuesdays but their downtown location is open everyday. I hope you will give us another chance for your next stay.

10/10 Excellent

Shawn, Royston

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Front staff were amazing, friendly and informative. The room was very clean, had everything for us. We did have a small temper-tantrum do to the hot tub not being fully fuctional while we were on a multi day ski trip. We feel management should be always on top of that when it is a critical filter for us when we choose our booking. The restaurant on site is absolutely perfect, ambiance, food, and service was was the highlight to a wonderful stay.
Stayed 2 nights in Feb 2024
Response from Sam on 18 Feb 2024
Hello Shawn,Thank you for the perfect rating and detailed review. Our hot tub's jets suddenly stopped working on February 12. We thought it was a minor issue but we still contacted the necessary repair team to take a look at it. We have been letting our guests know during check-in that the tub is operational but the jets do not work. We really apologize for the inconvenience. I hope you will give us another chance for your next stay.

10/10 Excellent

amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick getaway
Love this place! Little noisy from the suite above, just kiddos having fun. Was our 3rd time staying and it won’t be our last.
Stayed 1 night in Feb 2024
Response from Sam on 13 Feb 2024
Hello Amanda,Thank you for the perfect rating and review. We look forward to your next stay with us!

10/10 Excellent

Lynette

Stayed 2 nights in Feb 2024
Response from Danielle on 21 Mar 2024
Thanks so much for giving us such a great review!

10/10 Excellent

Collette

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the price point. Travel for figure skating and loved this accommodations.
Stayed 1 night in Feb 2024
Response from Sam on 11 Feb 2024
Hello Collette,Thank you for the perfect rating and review. We hope you choose us again for your next stay in town!

10/10 Excellent

chantalle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
large and spacious reasonable prices
Stayed 1 night in Feb 2024
Response from Sam on 10 Feb 2024
Hello Chantalle,Thank you for the review and perfect rating. We hope we can see you guys again for your next visit in town !

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were great, bed sheets were amazing, the staff were very friendly and helpful and the food at the restaurant was excellent
Stayed 3 nights in Feb 2024
Response from Trudi on 9 Feb 2024
Thank you Cheryl Glad you slept well after your wonderful dinner at the restaurant . Hope to you soon

10/10 Excellent

Reanna

Stayed 1 night in Feb 2024
Response from Danielle on 21 Mar 2024
Thank you for the perfect rating! We hope to see you in the near future.

10/10 Excellent

Matthew, Ingersoll

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the layout and size of the room. Also the decor was very cozy. Loved the ceiling fan over the bed
Stayed 1 night in Jan 2024
Response from Sam on 1 Feb 2024
Thank you for writing this detailed review Matthew. We really appreciate the perfect rating as well. We hope you will choose us again for your next stay in town.

10/10 Excellent

Kyle

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very comfortable and clean. We had a great time using the hot tub, dining in the five start restaurant and spending an amazing time with friends and family.
Stayed 1 night in Jan 2024
Response from Sam on 28 Jan 2024
Hello Kyle,Thank you for the perfect rating and for your detailed review. We are so glad that you enjoyed your stay and that our catering meet your needs. We hope we can see you again for your next visit!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay at the Castle!
Response from Sam on 27 Jan 2024
Hello Brian,Thank you for the perfect rating and review. We are glad you enjoyed the stay. We hope we can see you all again!