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Reviews of Ca' Pagan

Ca' Pagan
Calle de le Carozze, 3268, San Marco, Venice, VE

Reviews

9.0

Wonderful

Rating 10 - Excellent. 195 out of 317 reviews" "
Rating 8 - Good. 90 out of 317 reviews" "
Rating 6 - Okay. 13 out of 317 reviews" "
Rating 4 - Poor. 8 out of 317 reviews" "
Rating 2 - Terrible. 11 out of 317 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here. Nice rooms, nice staff, good location that was not too far from the things we were interested in. Only complaint is that on our last night an alarm in the lobby was going off all night but there was no staff there to silence it, which you could hear a little bit from the room. Otherwise we enjoyed our stay.
Stayed 2 nights in Mar 2024

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely loved this hotel! felt so cozy and the staff were lovely. Great breakfast, and lovely rooms. The only challenge was charging our phones etc., as when we were out the electric cut out due to key leaving room. It would have been great to have the plugs still work! But that was nothing really. Super close to everything - a ten min stroll to St Marks Square and the dock is virtually next door. Will be back!!
Stayed 2 nights in Feb 2024

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ya Little Beauty
The staff were so friendly and spoke perfect English. They could not do enough for you. The location is great, a quiet street but close to reataurants, bars and some great streets to get lost in. The cute courtyard for breakfast is what we had in mind, fits about 4 tables for 2. The room was small but all we needed, a bed for the night which was comfy. The bathroom had everything you need. Cannot fault for the price. Would definitely stay there again if we go back to Venice and a real recommendation to friends and family alike.
Stayed 3 nights in Sep 2023

8/10 Good

Luis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was good, the breakfast was very good, and the girls in charge were very friendly, be careful with the mini bar, at the end of the stay you have to pay for what was consumed, we really liked the hotel, very convenient and an unbeatable place.
Stayed 2 nights in Sep 2023

10/10 Excellent

Gloria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at Ca Pagan. It is a small, quaint, nicely decorated hotel. The staff made us feel at home and were exceptionally helpful. Thank you to Tatiana, Marco and especially Lia for a memorable vacation.
Stayed 8 nights in Sep 2023

10/10 Excellent

Kevin

Stayed 2 nights in Sep 2023

10/10 Excellent

John, newport news

Stayed 2 nights in Jul 2023

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A smaller boutique type hotel, but overall a fantastic experience. We had a delay with our flight and showed up after regular hours, but the front desk concierge stayed in touch with me over WhatsApp and was kind enough to wait for us to arrive. It was so nice of her to do that and a huge relief after a long travel day. The rooms are on the smaller side (which is typical for Venice) and had a really cool style. The piazza nearby was the perfect spot for dinner or a drink and everything else was very walkable. We loved our stay.
Stayed 2 nights in Jun 2023

10/10 Excellent

Isaac

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was very nice and the bath tub was big enough for 2! Close to Piazza San Marco and much more! The host was flexible with our check-in time, because we arrived late. Breakfast was AMAZING. The entrance door was not well insulated and we could hear everything that the people in the neighboring suites were saying, and I'm guessing they could hear us as well.
Stayed 3 nights in Jun 2023

2/10 Terrible

Ryan

Disliked: Cleanliness, staff & service
Felt run down, not nearly as nice as pictures, wasn't very clean, no shower curtain, so water got everywhere, wifi was almost useless

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was absolutely as good as it looks. A small 5 room hotel with wonderful service and fabulous location. We saw 4 rooms and all looked exactly as the website showed, no surprises and so Venetian. The breakfast is basic but good and the staff are wonderful. I would absolutely suggest this for a small unique property.
Stayed 2 nights in May 2023

8/10 Good

Craig

Stayed 2 nights in Mar 2023

4/10 Poor

Anson

Travelled with partner
Disliked: Staff & service, amenities
Was very disappointed with the staff and service. I rang the front door bell for 45 mins and no one would open to let us in. I had to get someone to call their after hours line to let us in even though it was only 2pm and no one was at the reception. The lady that arrived was rude and not at all apologetic. The hotel would not turn on the A/C and made excuses saying Italy had closed the A/C since winter is starting which was not true as I was in Rome and Florence few days ago and we had the A/c on and after Venice we went to Milan and we had A/c there as well. Breakfast was not included and they asked us to pay €10 per person for some mediocre continental breakfast. This might be Expedias fault as well because on the website it seems like food service is included. The bathroom had a tub to shower but no shower curtain. I complained to the manager about all the issues and they were not at all interested in making us feel welcome and resolving issues, instead he told me to leave and go somewhere else since I am not happy in this hotel. As far as I am concerned this is not how you treat your guests.
Stayed 2 nights in Oct 2022
Response from Joel on 30 Oct 2022
Dear guest,You booked a "ROOM ONLY" reservation so there is no breakfast included. You did not try to have breakfast during your stay because you don't want to pay an extra so how can you say that our breakfast is mediocre. Since you said you are on a honeymoon trip, i informed you that you booked the smallest and only Classic room that we have so that you can have the chance to upgrade your reservation but you said "Well hopefully if your hotel is not fully booked during our stay we would truly appreciate a room upgrade if possible. ( a free breakfast and free upgrade on a honeymoon ) We are trying to run a business here not a charity institution. After the lockdown, we're still trying to recover for all our loses so don't try to take advantage to much because you're on a honeymoon. I was here on the day of your arrival until 14:20 so it's not possible that you arrive and there's no one to accomodate you, please check your facts. Italy has different zones regarding when to use the A/C and the heater. As of today, we have 13 in the morning and around 20- 23 from mid-day til late afternoon. For the Italian law, Venice is included in the zone where we are suppose to turn the heat last October 22 til April 07, 2023, we cannot turn on the heat during the night and then turn on the A/C during the day.

10/10 Excellent

Eric, Philadelphia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the annex property. The room and bathroom were spacious and clean. The staff were super friendly. We’d highly recommend this property.
Stayed 4 nights in Oct 2022

8/10 Good

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located near Grand Canal, Rialto, Accademia
We arrived late evening and were given clear instructions how to access the hotel - just 4 mins from S. Angelo. Nice rooms, clean, firm comfortable bed. Friendly helpful staff, nice breakfast. Rooms thoroughly cleaned every day. Aircon and safe didn't work in our room - otherwise very happy.
Stayed 4 nights in Oct 2022

10/10 Excellent

Nazanin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Stay
It was an amazing trip. The hotel was beautiful and clean. The service was great and the breakfast options were great. It is close to the city centre as well.
Stayed 3 nights in Sep 2022

10/10 Excellent

Egon Filipe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely experience
Stayed 3 nights in Jul 2022

6/10 Okay

Jianghong

Travelled with family
I would say the room we stayed has one word for it: dinty. Also the cold shower was not nice at all. The location was good.
Stayed 3 nights in Aug 2022

10/10 Excellent

christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

10/10 Excellent

Gien K

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A small, clean, comfy & well run hotel located in central area. Plus a smart updated Venetian deco! Great experience so I’ll come back in October again
Stayed 4 nights in Jun 2022

2/10 Terrible

khalid

Travelled with family
Disliked: Staff & service, amenities
Thought we had property for four people when we booked it. U and two kids as that was what I indicated. When we got there they charged us more money stating they received it only for two through Expedia and very inflexible owner.
Stayed 1 night in Jun 2022
Response from Joel on 2 Jul 2022
Dear Mr. Khalid, As we explained when you and your family arrived, you booked a room for four people but you did not stated the real information how old your kids are (10 and 13 years old ) and not ( 0, 0 years old ) as you stated on your reservation. The owner was actually flexible enough to gave you a discounted price for the extra 2 persons, you could have paid more if we continued in calling Expedia in which they were aware of the situation. Anyway, let's cut the story short, thank you very much for staying in our humble guest house and please be careful next time when you make a reservation so that this matter won't happen again. Regards,

2/10 Terrible

Eleonor

Stayed 3 nights in Jun 2022

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

10/10 Excellent

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff and location. Easy access to sights and Vaparetto within walking distance
Stayed 3 nights in Jun 2022

8/10 Good

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was lovely. I had to extend my stay and they were wonderful. The price was right so they could not have an extravagant breakfast. Location was perfect. No elevators. But they had air conditioning. My room had a tub. Kind of difficult getting in and out. Ask for room with shower.
Stayed 4 nights in Jun 2022

8/10 Good

Shane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful inside the room, though not much of a view on the outside (or through the windows). Breakfast was good but barebones. Location was excellent, able to walk to just about anything we wanted to see on the main island and extremely close to the water bus station.
Stayed 3 nights in May 2022

8/10 Good

Sabrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022

10/10 Excellent

Carolina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was amazing. I couldn’t have asked for a better place to stay. Everyone was super friendly and helpful. I highly recommend.
Stayed 1 night in May 2022

10/10 Excellent

Melissa, Hixson

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in one of the annex rooms. It was several streets away from the main hotel but we’ll worth the walk. The room was clean updated and very spacious. We were brought the most amazing breakfast in bed both mornings. Gala (spelling?) was the most amazing host. She even arranged a water taxi pick up from the dock right by the annex. Would definitely recommend and would definitely book again.
Stayed 2 nights in Apr 2022

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, quality rooms.. very clean & good breakfast
Stayed 2 nights in Sep 2021

2/10 Terrible

Kristen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was advertised with ac but it was hot all night, room was infested with mosquitos got bitten up all night and couldn’t sleep because it was so hot, there was dust on all the light fixtures which is unacceptable especially with COVID 19 around, owners charged us extra for checking in past 930 meanwhile they told me that at 1030 which didn’t make much sense overall terrible experience oh and there were stray cats walking in the building during check in very strange…
Stayed 1 night in Aug 2021

10/10 Excellent

Caroline, London

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great property, good location. Room was in an annexe (15 min walk away) and this wasn’t clear upon arrival. Would stay again again though, great location and immaculately clean.
Stayed 3 nights in Dec 2019

6/10 Okay

Verified traveller

Stayed 7 nights in Oct 2019

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top place to stay at in Venice
Really good place at the center of San Marco, 2 minutes from a boat stop. Everyone is very friendly and put a lot of attention to details. They discovered it was my wife's birthday during the stay and offered us a bottle of Prosecco to enjoy late afternoon on the terrace.
Stayed 5 nights in Sep 2019

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The apartment was perfect for our family of 5
Great staff, friendly and informative service, The Apartment was perfect for our family of 5. Great location - next to Campo Santo Stefano ( a square with great restaurants ) - next to San Samuel water bus stop and a short walk to Piazza San Marco.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Good location but the room was small and not very clean when we arrived.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and attentive staff, beautiful room, great location.
Stayed 3 nights in Jul 2019

10/10 Excellent

maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great first trip to Venice
For our first time in Venice with the family, we couldn't have chosen a better place. Convinent location, great accommodation and the staff were so friendly and welcoming. We would definitely go back.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2019

10/10 Excellent

Enid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little gem in Venice
Our second stay at this little gem. Cannot fault it. Staff are so helpful and friendly especially Leah who serves breakfast. Nothing is too much trouble and the choice of local restaurants is excellent. Will definitely be going back.
Stayed 2 nights in Nov 2018

6/10 Okay

Graeme, Toronto, ON

Liked: Cleanliness, property conditions & facilities
It was nice but the rooms were fairly small and it felt dusty and smelled a bit damp. Not sure if it's the cleaning supplies they use, but something was off. Staff also was a little patronizing at times. I wouldn't necessarily stay here again, but it wasn't the worst.
Stayed 3 nights in Jul 2017

10/10 Excellent

Cinderosie, CONNECTICUT

Liked: Staff & service, property conditions & facilities
Great little hotel in a quiet area. Staff was friendly and helpful. Lia who took care of breakfast and cleaning was the best. We wanted to take her home with us!
Stayed 3 nights in Oct 2018

4/10 Poor

TeresaandAnjel, Florida

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Got bed bug bites all over my body on the last night's stay from an extra blanket that was in the closet.
Stayed 2 nights in Oct 2018
Response from Reception on 13 Mar 2019
Dear Madam, we apologize for any inconvenience but we checked and no bed bug was in the room. Moreover, bed bugs don't live in blankets but on mattresses and their bites appear immediately. On your check-out day you said everything was fine and you had no issue concerning the room. If any evidecence of bites showed later, it was almost certainly a mosquito bite. Regards

6/10 Okay

Verified traveller

Inspire of booking in advance they shifted me to the annexxe building which had no lights on the stairs.
Stayed 1 night in Oct 2018

10/10 Excellent

Daniel K.

Charming perfect area in Venice
Wonderful hospitality staff and gorgeous area. Good breakfast, beautiful refurbished rooms - comfortable and perfect
Stayed 3 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, excellent staff, great location supporting a fabulous holiday. Recommended.
Stayed 3 nights in Sep 2018

10/10 Excellent

Verified traveller

Stayed 3 nights in Sep 2018

8/10 Good

blatchyboy, england,plymouth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel would recommend,staff where friendly
Vince is a beautiful city,fantastic for that romantic getaway with your other half,the people are very friendly and a joy to be around,transport takes you a bit of time to get your head around and the food is great,so many amazing building's for you to look at and see,I myself want forget this break away and will be going back in the future
Stayed 3 nights in Aug 2018