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Reviews of Verso Hotel

3.5 out of 5
Verso Hotel
Mena 665, Cerro Florida, Valparaiso

Reviews

8.6

Excellent

Rating 10 - Excellent. 30 out of 68 reviews" "
Rating 8 - Good. 29 out of 68 reviews" "
Rating 6 - Okay. 7 out of 68 reviews" "
Rating 4 - Poor. 1 out of 68 reviews" "
Rating 2 - Terrible. 1 out of 68 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Interesting art, poems, view from the rooftop, restaurant, and friendly staff.
Stayed 4 nights in Mar 2020
Response from Jeimie Espinoza on 23 Mar 2020
Dear guest, Thanks so much for your comment, we appreciate it. It is nice to hear you liked our hotel and restaurant. We hope you come back in the future. Kind Regards, Jeimie Espinoza FrontDesk Manager Verso Hotel

8/10 Good

Jeffrey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hot tub with views
A good experience. Wifi doesn’t work well here because of so much cement. Beds are not so comfortable and the food in the restaurant was not as good as it should have been. But great Pisco sours, nice hot tubs with good views.
Stayed 1 night in Feb 2020
Response from Jeimie Espinoza on 23 Mar 2020
Dear Jeffrey, Thanks for your comment. We are glad you have enjoyed your stay with us. We hope you can visit us again in the future. Kind Regards, Jeimie Espinoza FrontDesk Manager Verso Hotel

10/10 Excellent

Cassandra, Montreal, Quebec, Canada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Boutique hotels keep proving why they are more detail oriented to the clients needs. I absolutley loved this property. Private secure parking was available, rooms were tidy, common spaces were beautiful. You could sit in the open courtyard and have a tea, coffee or glass of water. Reception was open 24/7. The restaurant had a beautiful selection on dinner options and a sommelier to advise you on your wine pairings. Hot tubs are also available to reserve for a fee on the rooftop terrace and have spectacular views over the whole city. The neighborhood is safe and easily walkable to the downtown area. Staff were bilingual and helpful when it came to restaurant and tourist spot recommendations. I would definetly stay here again.
Stayed 3 nights in Jan 2020
Response from Jeimie Espinoza on 28 Jan 2020
Dear Cassandra, Thanks for your comment. We are very glad you have enjoyed your stay in our hotel and also the meal, wine and view from our restaurant. It would be nice if you come to visit us again. Kind Regards, Jeimie Espinoza FrontDesk Manager

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful find!
Excellent food at restaurant; nice experience in hot tub, helpful staff, great views. We had the king suite and it had plenty of room. Comfortable bed, good shower. Clean room. Was a great find. Would definitely stay there again. It's in the Museo de Cielo Obierto and almost next door to La Sebastians. Take the bus up. Lots easier with a backpack than walking it.
Stayed 1 night in Dec 2019
Response from Jeimie Espinoza on 28 Jan 2020
Dear Cindy, Thanks for your comment. We are very glad you have enjoyed your stay with us. We hope you can visit us again in the future. Kind Regards, Jeimie Espinoza FrontDesk Manager

8/10 Good

Fernando

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boa opção para Valparaiso
Bem no topo de Valparaiso, hotel aconchegante. Funcionários muito atenciosos. Restaurante agradável, mas para o meu gosto foi pouca comida e preço alto. O entorno do hotel é bem precário em geral, mas não tivemos nenhum problema com segurança.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing friendly and helpful staff, especially Jaime at reception and Cristian at the bar. Great cocktails and views at rooftop restaurant. Rooms very small but clean and comfortable. Overall a great stay.
Stayed 3 nights in Nov 2019

10/10 Excellent

Hillary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would stay there again
We had a great two nights stay at the hotel. It’s modern and young. The staff was very helpful and welcoming and speaks English. The room was a bit small but most important - it was bright and very clean - and a big plus it had heating. We also enjoyed the spa on the hotel roof which was also very clean. Bring ear plugs if barging dogs will keep you awake (the same for all the hotels in Paraiso).
Stayed 1 night in Jul 2019

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small rooms, helpful staff, excellent views
This is an excellent facility with helpful and professional staff, most of whom speak some english. The rooms are comfortable but extremely small; two adults with luggage will have to be clever in arranging their thing. The hotel is removed from nightlife, but there is a very nice restaurant at the location and smaller places by the Neruda house on the next block. Views of surroundings are impressive.
Stayed 2 nights in Jul 2019

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unmatched vies and service. Advice on parking.
This hotel may have small rooms, but you'd rather be in comfy lobby or rooftop restaurant/bar with spectacular views. Staff was so very very friendly and accommodating. If you are bringing a car, be sure to contact the hotel directly regarding reserving a space: hotels.com booking does not.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hôtel, vert good service. Get the upgrade to a loft. This gives you a impresive view of the city
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
EXCELLENT RESTAURANT!! Great view of the city. Checking staff spoke English.
Stayed 1 night in Sep 2018

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great modern hotel Breakfast was awesome as was the overall service
Stayed 1 night in Jul 2018

8/10 Good

R, Santiago, Chile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice modern looking hotel with a view. A little noisy due to open space interior
Stayed 1 night in Jul 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Tidy hotel, good views
The rooms are small but tidy and located close to a major tourist attraction. That said, the cost of the rooms is too much for the size of the rooms and the extras you get. The lack of thick walls will deprive you of sleeping in and make it hard to have an early night (depending on how busy the roof terrace gets).
Stayed 2 nights in Mar 2018
Response from Eduardo Oyarzo on 22 Apr 2018
Dear Guest, First of all I want to thank you for choosing us for your stay in Valparaiso and for your comments, this is very important for our constant development. I'm really sorry to know that the room size wasn't of your liking, the architecture is a little risky but we try to make full use of the space in a modern format. I hope that you had a good stay in general, regardless,and please don't hesitate to contact us in case of any doubts. Best regards, Eduardo Oyarzo Front Desk Manager

10/10 Excellent

sirenia, california

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel with friendly staff
we got there early during the day and were very tired and sleepy and were afraid that we will be sleeping in the car until later that day, but the front desk person was able to let us check-in immediately. We are really grateful about this and their excellent service.
Stayed 2 nights in Mar 2018
Response from Eduardo Oyarzo on 20 Apr 2018
Dear guest, Thank you very much for your preference and for sharing your comments with us, we are really glad to know that you had a great experience with us during your stay in Valparaiso and we hope to welcome you back some day. We are at your disposal in case of any doubts or queries. Best regards, Eduardo Oyarzo Front Desk Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very short stay but the staff was very friendly and helpful. Rooms are small buy cozy
Stayed 1 night in Feb 2018
Response from Eduardo Oyarzo on 4 Mar 2018
Dear Guest, Thank you very much for choosing us for your stay in this beautiful city, and for taking the time to write your opinions about your stay with us. I'm glad to hear that you were able to enjoy our facilities and services and hope to welcome you back some day. Best regards, Eduardo Oyarzo Front Desk Supervisor

6/10 Okay

Geoff, St. John’s, Canada

Liked: Cleanliness, staff & service
Disliked: Room comfort
Nice hotel, but unusually small rooms.
The hotel is nice, clean and modern but not really close to any of the main sites if you’re in the city as a tourist. If driving it’s at the top of some really tricky hills, walking makes for a lot of exercise to and from. The staff were friendly and helpful. The rooms — crazy small. The toilet is separate and about the size of an airplane bathroom. It was awkward and incomfortable. There are no TV channels other than 2-3 on IPTV, and in our room the WiFi signal wasn’t great. I didn’t have a bad stay there but I wouldn’t return based on the extremely small rooms. Also, there was no safe.
Stayed 4 nights in Feb 2018
Response from Eduardo Oyarzo on 27 Feb 2018
Dear Mr Geoff, Thank you very much for sharing your opinions and comments about your stay with us, your feedback is very important for us, and always taken into account during our constant development. Also I want to thank you for your preference and choosing us for your stay in Valparaiso. Don't hesitate to contact us in case of any doubts. Best regards, Eduardo Oyarzo Front Desk Manager

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean modern hotel
Nice new modern hotel. Rooms are small but designed to maximize limited space. Great views. Excellent restaurant. Slightly out of the way in general and the immediate neighbourhood is not actractive.
Stayed 4 nights in Jan 2018
Response from Eduardo Oyarzo on 2 Feb 2018
Dear Patrick, Thank you very much for sharing your opinions and comments, is very important for us to know that our guests are receiving the level of service they deserve. Please let me know if I can be of any further assistance. Best regards, Eduardo Oyarzo Front Desk Manager

10/10 Excellent

Sara, Austin, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hip and unique
This hotel fits really well with the vibe and look of Valparaiso. It's a little difficult to get to but worth the effort. The apartments are styled to be modern and tasteful with great views of the city from the rooftops. The main building of the hotel is super hip, we soaked in amazing views from the rooftop hot tubs (actual wooden barrels that they will heat up for you with advance notice). We also enjoyed great welcome drinks that were delivered right to our room. The breakfast in the morning is really nice with exceptional coffee and great cakes too!
Stayed 1 night in Jul 2017
Response from Eduardo Oyarzo on 7 Dec 2017
Dear Sara, We really appreciate you took the time to write your comments about your stay with us, it is our main purpose that our guests have wonderful experiences, and we are really happy that was your case. Hopefully we will have the chance to welcome you again and so you can experience our restaurant. Best regards, Eduardo Oyarzo Front desk Manager

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unique hotel design, great views
Wonderful stay, staff friendly and helpful
Stayed 2 nights in Nov 2017
Dear Mark, Along with greeting and thanking you for choosing us for your stay in Valparaiso, we are really grateful for your great comments and hope to welcome you again some day. Best regards, Eduardo Oyarzo Front desk Manager

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Small room, not well finished out. Reasonably comfortable. Interesting art and decor.Think best thing about hotel is the restaurant/bar on the roof top. Great view of city. Breakfast was good. Thought it was a little overpriced for the location and comfort. Staff was accommodating and decent English spoken.
Stayed 1 night in Jul 2017

6/10 Okay

Verified traveller

good area and value for money
vibrant area
Stayed 1 night in Jun 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous yet hot.
The place is gorgeous. The air conditioning in our room was not working and it made it hard to enjoy our stay. The roof top was the highlight for me. Wonderful views of the hills and ocean. We also reserved jacuzzi was nice but very hot and the temperature can't be adjusted FYI.

8/10 Good

Damian, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, excellent staff.
It was quite difficult to find the hotel and the road we were driving was crazy steep. Excellent, very helpful staff, good breakfast, very clean, quite new and modern. Very clean bathroom, nice bed, view and welcome drink. Just our room was quite small and there was no elevator (staff helped us). Very close to Pablo Neruda museum, quite far from the centre and beach (we had a car so it was not a problem, just those roads-Watch out Ferrari Street!!. Great view from the restaurant at the top level, reasonably priced. Overall: recommended.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Trendy hotel
Very trendy, new hotel, friendly and English speaking staff. Rooms are very (!) small though, and it's not easy to find, tucked away in a residential area high up a hill. But the rooftop bar and nice vibes make up for it.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
New hotel in Valpo
Small rooms but super breakfast. Hotel is clean and modern but a bit far from the centre.No safe or fridge in the room.

8/10 Good

Charlie, Calgary, AB

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and Compact, Bring Earplugs, Prepare to walk
The Verso is a clean, compact, European style hotel you would expect from London or similar areas. Staff were friendly and spoke English (not something you find in all Chilean hotels). The included breakfast was comparable to others we've had in the country. Not as substantial as some, but much better than the continental breakfasts you would get in North America. The rooms all had nice big widows and doors leading to a small balcony for airflow. This hotel doesn't have AC, however, and the hot tub shown in the photos has to be rented out (I think it was $7pp if I remember correctly). There were only two downsides to staying here - first the large windows are not great at keeping out sound, so it may not be the most restful sleep - there are vehicles and dogs outside which you can hear into the early morning. Second, the hotel isn't that close to the downtown squares if you were planning to walk everywhere. To get over to Plaza Sotomayor is 40-50 minutes going downhill. Distance is hard to gauge based on a map alone. If you have bad knees you should look into staying near the water as you are also up the hill a ways. On a positive note, there is a lovely restaurant on the top of the hotel with great views and if you are a Pablo Neruda fan, the hotel is located next to his home "La Sebastiana". My advice would be to figure out what you want to do in Valpo first, and pick your hotel based on location. This one was a bit far to walk back to for lunch/a break, so we ended up s

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
loved this hotel!
great room and food!!! perfect stay for us for one night after the cruise!

8/10 Good

Monty, Madison,WI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel but far from city
Verso is a boutique hotel located atop one of the hills of Valparaiso. The rooms are snug but well-designed and were clean upon arrival. My only complaint was noise but we are sound sleepers so it did not end up mattering much to us. The rooms do not have cable but have netflix, google play and bunch of other things which is more than enough for any downtime you might have. The staff was very polite and accommodating and someone at the desk always seemed to speak good English. Breakfast was included - it was simple (eggs, bread, ham, cheese, juice etc) but tasty and hearty. A welcome drink was also included. We had dinner at their rooftop restaurant, the view was amazing but the food was pretty average (we had the crostini plate, conger - a type of fish and Ravioli). There are much better places to eat in Valpo. They also arranged a wine tour for us via PlanV to Emiliana which though expensive was very good. They also had two hot-tubs with great views of the city but we did not use them. Also each room come with poetry verse on the wall so that was a nice touch.

6/10 Okay

Carolyn, Philadelphia

Liked: Cleanliness, staff & service, property conditions & facilities
Very safe neighborhood - directly across from police station. Great view from rooftop & tasty welcome drink! Rooms were tiny and hotel was a bit far from the center.

10/10 Excellent

Carole, Chicago, Il.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful NEW Hotel at the top of Valparaiso
The hotel away from the center was not hard to find since it is only 2 blocks from the house of the famous Chilean poet, which is a city landmark. It is also one of the highest hotels in the city, with a 270 degree view of Valparaiso below and the ocean in front. AND, for those in cars like me, it has free parking in a garage or lots of on-street parking around. I was greeted by a terrific staff of people who bent over backwards to see that my needs were taken care of. The hotel is brand new (opened in November, 2015) and the rooms are Euro-modern with all the amenities included. Because I booked through Expedia, I was given a lovely room direcly facing the city below and the ocean in front of me; I went to sleep in a VERY comforting bed that viewed the ocean through a large plate-glass window. During the rest of the day I could sit in a very comfortable chair on the room patio that also faced the ocean and while away my time. There is a bar and lounge on the top floor which also look out over the city and ocean. The bus ride from the center of the city (downhill) to the hotel (uphill) is local and an experience in itself; you get to see a lot of Valparaiso neighborhoods. All in all, a wonderful hotel--the best I stayed in during my month-long South American trip.
Response from Santiago Pardo. Manager. on 29 May 2016
Dear Carole. Thank you very much for your review. We are very happy to know that you enjoyed your stay, and liked so much our hotel and our beutiful city. Thanks for choosing Verso Hotel, and we hope to see you back. Best Regards.

8/10 Good

Lynne, Winnipeg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Funky little place near La Sebastiana
Loved this find...very modern, clean, artsy hotel with lovely food and good service. It's a bit far from the main area but close to La Sebastiana which was nice on a rainy weekend!

6/10 Okay

Jeppe, Brussels

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean, simple, convenient
Hotel VErso is modern and smple, clean and nice. Staff is very helpful The rooms are simple, beds are GOOD and all rooms have their own little terrace. The hotel also has a lovely, open-air rooftop terrace with great view over the city and ocean. Neighbourhood is nothing special, but Valparaiso is the way it is, the hotel stands out in the mix of all the old houses. Located 100 meters from restaurant Oda Pacifico, which is a lovely place to eat.

10/10 Excellent

Lisa, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great 2 night stay
We had a great 2 night stay at Verso. Our room was small, however the helpful and friendly staff and excellent parking garage (free parking!) more than enough made up for that. The hotel is a bit further out so it was quiet at night for sleeping and there are a few restaurants within walking distance if you don't feel like going back down into the centre at night.

10/10 Excellent

Julia, Washington, DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious option for families (esp. w/ rental car)
We stayed in one of Verso Hotel's lofts -- which meant that my husband, toddler, and I had a designated parking place, two floors (one with a living room/kitchen and a half bath, and the second with two bedrooms and a full bath), as well a rooftop terrace with a table and chairs. It was PERFECT for our family. The kiddo slept in his own room, and we enjoyed glasses of wine from the hotel bar in our own gorgeous space. The hotel staff went above and beyond to connect us with winery visits and serve a free breakfast every morning. The only drawback is that the hotel is a little bit out of the center of town, so we had to drive down the hill most days. But that was more than made up for by the comfort, convenience, and service at Verso!

8/10 Good

Mark, Perth, WA

Liked: Cleanliness, property conditions & facilities, room comfort
Good things come in small packages
This is a newish, modern hotel, with exceptional views from the rooftop terrace. Hotel rooms are very compact, but exceptionally well designed with all you could need. Breakfast is very basic, service ok, but the rooftop terrace was a great spot to end the day. A very good place to stay in Valparaiso.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Modern hotel in front of a helpless Police Station. No A/C so window open and noise from city coming in loud. Service however outstanding everywhere. Carefull with Valparaiso. This is a very dangerous city. Like a big fabela with a police force that does nothing or cannot do which is worse. Be aware and take this city off your trip plan if you can..

10/10 Excellent

Christophe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
très bon hôtel
👍👍👍génial tout était très bien emplacement restaurant vue chambre propreté accueil
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Muy felices con la estadía
A pesar de tener problemas con la habitación al llegar por olores extraños, nos cambiaron sin ningún problema, lo cual agradecimos muchísimo El servicio del restaurante fue muy bueno, se sabían la carta a la perfección y el servicio muy agradable La vista desde la terraza era lejos lo mejor de la estadía
Stayed 1 night in Aug 2019

10/10 Excellent

Rosa M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel bem localizado com vista para o mar
Hotel localizado na praça dos poetas a 100 m da casa de Pablo Neruda , com vista para o mar. Layout do quarto bem pratico com ducha separada do vaso sanitário e pia no espaço do quarto.
Stayed 1 night in May 2019

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me encantó!
Me encantó el hotel...el desayuno es muy rico y el hot tub en la terraza entrega una experiencia inolvidable.
Stayed 1 night in Mar 2019

10/10 Excellent

RAFAEL EDUARDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendadisimo!
Perfecta ubicación linda vista y riquísimo el restaurante!
Stayed 1 night in Dec 2018

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
No hay relación precio vs comodidades y servicios
Nos fuimos sin registrarnos pues el cuarto era pequeño y encajonado en el primer piso y estaban trabajando en mejoras por lo que había ruido. Alejado, en el tope de una montaña y ninguna facilidad cerce
Stayed 1 night in Dec 2018

8/10 Good

sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotellet ligger lite ”off” men ändå i ett trevligt område. Takterrassens restaurang har fin utsikt och trevlig personal, men man stör sig på plaststolarnas oljud varje gång någon skjuter in eller ut sin stol. Har man rum under restaurangen (som vi hade) stör man sig än mer på att dessa stolar ej har filt-tassar.
Stayed 5 nights in Dec 2018

10/10 Excellent

Lena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views
Very nice, small hotel with a wonderful rooftop restaurant and bar on the hillside with wonderful views over Valparsiso. Also some hot-tubs on the roof. Free parking under the building. Nice, quiey and safe area. Walking distance to many sights. Highly recommend this hotel.
Stayed 1 night in Nov 2018

8/10 Good

Anna, São Paulo

Liked: Cleanliness, staff & service, room comfort
Adorei o hotel, mas tive problema com a conexão do wifi e com o banheiro tbem
Stayed 2 nights in Oct 2018