"Very disappointed with our stay at Grand Bear Resort. For the price we paid, the resort was poorly maintained and full of issues that should have been addressed long ago.
The in-room fireplace did not work because the resort shuts them off starting April 1st, but this was never disclosed when booking. The whirlpool tub knobs were broken, and the only way to turn the jets on and off was by using the GFI breaker on the outlet. Which I felt was very unsafe. The bathtub also drained extremely slow when showering the bathtub would fill up with water.
One of the biggest safety concerns was the third-floor window in our room opening completely with no protection to prevent someone from falling out. That felt incredibly unsafe, especially for families with children. On top of that, the blinds would not close fully, so we had to hang a towel over the window for privacy.
Cleanliness and upkeep were clearly lacking. There were Hot Cheetos sitting on the elevator floor for over 24 hours before anyone cleaned them up. The ice cream from Tree Top Cafe tasted stale, and the maintenance number listed in the room actually connected to a Budget Blinds store instead of resort staff.
The lazy river was tiny, the hot tub rules saying “no one under 16” were never enforced and it was constantly full of kids, and the “free” miniature golf was basically unusable because there were never any clubs available — staff said people never returned them. The Internet barely worked so no tv"
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