Dear Father George Smiga, we are sorry that you did not find our structure to your liking where many of your colleagues have studied for centuries and that still today that mystical veil echoes.Given your punctility, we too want to reiterate what we remarked upon your departure, which also took place in the early afternoon of the second night.In the month of June in Italy with 20-25 degrees outside it is forbidden to use any type of heating.The Raffaello hotel being a "SUSTAINABLE THIRD CLASS" certified structure, following the guidelines set out for this certification relating to sustainability to the letter, extremely for ethics and vocation, we follow the teachings imparted by the Holy Father through the Encyclical Laudato Sì, which certainly you will know and, so let's try to prevent and fight global warming and climate change that are scourgeing Planet Earth by all means.For this reason dear Father, in your accommodation there was only the remote control of the air conditioning which, in the summer, supplies cold air when necessary.Trying to fulfill our service functions and, trying to fulfill every need of our customers, we have nevertheless provided you with an electric heater.The following morning when he informed us that he had heard an alarm coming from the neighborhood and that because of this sound (heard only by you, but not by any other Guest), we apologized but being an inhabited city the alarm might have gone off somewhere, you informed us that your bathroom had flooded due to a sink leak, we called the maintainer who was only able to ascertain that the water was not coming out of any drain from the sink or from the bidet, but that when you took a shower you had put the curtain outside the tub instead of keeping it in and some water had slipped onto the floor.Amen

Gentile Signorina Alice Cocchi, come le ho mostrato ieri la sua carta di credito non aveva la somma dovuta disponibile, tanto che le ho mostrato e conferito lo scontrino Pos attestante quanto da noi dichiarato al momento del suo arrivo.La sua prenotazione prevedeva il pre pagamento 48h dalla data di arrivo cosa, che non abbiamo potuto effettuare e di conseguenza abbiamo dovuto annullare la sua prenotazione a causa del mancato funzionamento ripeto della carta di credito.La colazione era inclusa nella tariffa del suo soggiorno e non l’ha pagata 5.Come mostrato ieri sera il telecomando dellaTV non funziona se si sta a 5 cm dallo schermo, ma come ha poi visto funziona ad una distanza di 1mt minimo dall’apparato.Tralasciando le altre sue osservazioni frutto di profonda frustrazione come si evince dalla marginalità con la quale ha prodotto questa recensione la saluto cordialmente.