Hotels near Universal CityWalk

"Only fault i could give is the cleanliness of the rooms could be better, especially the floors. But the condition of the rooms is excellent."

"Everything was great"

"Loved our stay, 4th time staying there and will be back. The express passes, 3 pools and restaurants far outweigh the cost. Worth every penny!"

"An amazing experience and customer service at front desk. "

"Very good property"

"Excellent all around services "

"Front desk was friendly and helpful. "

"Clean room"

"Staff not very friendly. They said they have a strict NO PET POLICY. But Hotels.com shows they do have a pet lolicu and allow pets to stay. There were dogs all over the hotel. I had a service dog and cat. They wanted to charge me $100.00 for my cat to stay overnight, they reduced to $50, non refundable. They gave me a room were the door could be opened “without a key card. They sent a young friendly man to fix. I sat on bed over an hour waiting to be fixed. Once maintenance fixed and shut the door, it was jammed and wouldn’t open. I was stuck in room with grandson and my service dog. Maintenance finally broke it open and I was given another room. Maintenance was very friendly and obviously embarrassed by the situation. We missed a family gathering because of situation. I filed a complaint with Hotels.com, asked for refund because of inconvenience. It was denied by the hotel. Hotels.com stipend my account for inconvenience, which was nice. I have stayed at a lot of hotels across country. This hotel is by far the worst! TRAVELER BEWARE!"