- Liked: Cleanliness, staff & service, property conditions & facilities
The property was beautiful however we were disappointed to learn that a lot of things were “add ons”. Typically at a 5 star hotel, most amenities are included outside of food, but this wasn’t the case at Kamandalu. The whole experience seemed very contrived and it evolved around Instagram pictures. Most images shown in the website are add-ons that you have to pay for. For example, we weren’t allowed to access the swing unless you paid for a spa service and you had to pay to in sit in certain spots for dinner which was bizarre. A lot of guests were clearly there to solely take pictures and it wasn’t a place that was very relaxing. We had just stayed at another 5 star hotel in Changgu and the quality at Kamandalu across service, staff and the venue itself was not comparable.