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Reviews of Ayuterra Resort

4 out of 5
Ayuterra Resort
17A Jl. Raya Kedewatan, Ubud, Bali

Reviews

8.2

Very good

Rating 10 - Excellent. 7 out of 10 reviews" "
Rating 8 - Good. 1 out of 10 reviews" "
Rating 6 - Okay. 0 out of 10 reviews" "
Rating 4 - Poor. 0 out of 10 reviews" "
Rating 2 - Terrible. 2 out of 10 reviews" "

9.4/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

2/10 Terrible

Marie

2/10 Terrible

Jessica, New York, NY

Travelled with family
Completely disappointed this was a trip we had been planning and looking forward to for months!! Our daughter was studying abroad in Australia From the US. Rather than fly to Australia we decided to vacation and meet her in Bali for a 10 day trip of a lifetime. We were set to leave 3/21. We had paid up front in full for our stay at Ayuterra. I reached out to the manager worried and concerned that our trip maybe in jeopardy and flights were being cancelled. The manager said as long as their are flights to Bali you can come. If there weren't flights then they would work to accommodate us and give us a refund. My daughters abroad program was shut down and she was left with no choice but to return to the US. And, then my flight was cancelled. I reached out again to the manger after several exchanges he assured me next time I’m in Bali I could stay there. What?? I told him of this weeks before he easily could have rented my room, but he kept my money. No refund. Shame on you!!
Stayed 3 nights in Mar 2020

10/10 Excellent

Tiara, Florida

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great the views were amazing if I ever go back this is where I’ll be staying
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hospitality is really good, great service, clean rooms, helpful staff.
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I was never notified that the general pool and gym were closed. When I booked my trip, I was under the assumption these 2 amenities were going to be included. Overall room was nice and views were great but left disappointed with the booking process (I would have chosen other hotel if general pool is not available)
Stayed 3 nights in Jun 2019

10/10 Excellent

Faisal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best villa in ubud
We loved every thing in the villa and the staff was Very helpfull and friendly, the view was spectacular specialy the sunrise
Stayed 3 nights in Dec 2018

10/10 Excellent

ERDEM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Very helpful staff and view is amazing. Bed is very comfortable. Room is great and clean. Thank you very much for your hospitality. Definitely stay again.
Stayed 4 nights in Aug 2022

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Llegamos a una villa excelente, la vista increíble, la atención por parte del hotel de 10 Volvería a ir!
Stayed 3 nights in Feb 2020

10/10 Excellent

Svetlana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019