Hotels in Twin Lakes Village, White Lake

"Had a pleasant stay "

"I had a wonderful stay at Country Inn. Everything was excellent from start to finish. The staff was friendly and welcoming, the room was clean and comfortable, and the overall atmosphere was peaceful and relaxing. The amenities met all my expectations, and I truly felt at home during my stay. I would definitely recommend this hotel and look forward to coming back again!"

"Everything was excellent parking was easy and plenty "

"We had to leave the pool area because the chlorine was so strong the kids began coughing uncontrollably and our eyes were burning. Every person in the pool area was complaining of their eyes burning, even if they were not in the water. The hot tub was foamy with scum and dirt in the foam that I did not notice until I was already in. When I got out of the hot tub I had a dirt ring around my body at water level. Our room had filth all over the walls and surfaces, everything was out of date and falling apart, the handle even fell off in the shower. There were toys, food, dirty silverware, and more in the couch and it was apparent that the pull out beds in the couch were never checked to be cleaned. Garbage and dirty towels lined the hallways, some of it was there for our entire 3 day stay. The furniture in our room was outdated and worn out, and was mismatched. Our refrigerator was missing racks and the makeshift “shelf” that held the refrigerator in place was crooked and the fridge seemed to be falling. The TV in the room states that housekeeping is a daily service, yet we never seen them during our stay, our garbage was overflowing and we had to use makeshift garbage cans. We requested additional towels as we had a suite with 6 people in it and were only provided 4 towels, and it took several hours and a follow up request to receive them. As far as the breakfast that was included there are a lot of choices, but but everything was empty and not refilled in a timely manner. "

"One of if not the friendliest hotel ive ever checked into. The desk worker (sam) went out of her way to male sure our stay was great. Great breakfast clean rooms nice selection for breakfast. Only complaint was the pool was closed which is literary why we chose this hotel with 6 other families. The hotel was up front when we checked in but being that we used the hotels.com app we couldnt cancel. Very frustrating. But would still recommend staying here due to the staff."

"They are newly open but have work to do. Breakfast not well stocked or managed. Rooms not cleaned and when cleaned done half way. Under staffed maybe? "

"The staff were super friendly. Everything was clean and neat. The breakfast was delicious! "

"Beautiful hotel in Birmingham, an upscale area With restaurants and shops. I would call the Townsend a 4.5 hotel, not quite a Ritz, but way above a nice Marriott. The bed was the most comfortable bed ever, the staff responsive, the room well designed and the bathroom lovely. The shower was not strong. "

"My stay was excellent and customer service was top tier. "