Outdoor pool, pool umbrellas, pool loungers
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Reviews of Livetulum

3 out of 5
Livetulum
C/Andromeda Oriente Manzana 18 Lote 3, Esquina Escorpión Sur, Tulum, QROO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 410 out of 668 reviews" "
Rating 8 - Good. 188 out of 668 reviews" "
Rating 6 - Okay. 40 out of 668 reviews" "
Rating 4 - Poor. 15 out of 668 reviews" "
Rating 2 - Terrible. 15 out of 668 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The swimming pool, the nicely designed rooms
Stayed 2 nights in Apr 2024

10/10 Excellent

Ada

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

JASON, ELK GROVE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location close to great restaurants and easy to get on the roads to beach and out of town!
Stayed 3 nights in Apr 2024

10/10 Excellent

Mari

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great price, nice and clean, walkable to most things, and close if using public transportation. The staff were helpful and resourceful.
Stayed 4 nights in Mar 2024

10/10 Excellent

Valerie

Liked: Amenities
Lovely hotel with a clean pool. Good location near tour pick ups, restaurants and shops. Far from the beach
Stayed 7 nights in Mar 2024

10/10 Excellent

Cheila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay!!
Stayed 7 nights in Mar 2024
Response from david on 30 Mar 2024
Hi Cheila,we are so glad you had a nice stay with us!see you soon

8/10 Good

said

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is easy to find rooms are clean Except there were so many mosquitoes inside And the AC is not very cold but over all its nice and enjoyed my stay there ans defn would stay again there
Stayed 4 nights in Mar 2024
Response from david on 11 Mar 2024
Hi Said,thank you for your comments.

10/10 Excellent

Alexandra

Stayed 13 nights in Feb 2024

4/10 Poor

Katherine

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Dirty room, rude front desk attendant. Wouldn’t recommend. Thank goodness we were only staying one night!!!!
Stayed 1 night in Jan 2024

8/10 Good

Dariush

Business traveller
Liked: Cleanliness, staff & service, room comfort
Ok for that price
For the price it's ok. Very basic. If you come from the US it's well below the average standard, yet above average US hotels price. I stayed two nights in January. Even then the a/c is not strong enough to cool down even if it is on 24/7. Parking is convenient. Walking distance to many restaurants and shops. Far from the beach.
Stayed 2 nights in Jan 2024
Response from david on 11 Feb 2024
thank you for your feedback Dariush

10/10 Excellent

Laurence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Jean, Bandon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean beautiful rustic property. Very cute room! Comfortable bed and pillows. Short walk from downtown but just far enugh away for a peaceful sleep. Lots of great restaurants and shops nearby. I wouldn't hesitate to stay here again. The wifi wasn't working but we were able to install isim cards for internet connection.
Stayed 7 nights in Dec 2023
Response from david on 21 Jan 2024
Hi Jean,we are so glad you enjoy your sty with us at Livetulum.see you soon!

2/10 Terrible

Ambour

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t normally leave negative reviews but this experience was the most frustrating experience I’ve had in quite a while. To start, when we checked in, we were told there was no wifi in the hotel and that there was no air conditioning. This is at odds with what amenities it shows the hotel having on the listing. If we had known that there would be no wifi or AC (in a tropical climate, mind you) we would NOT have booked the room. It was really late when we checked in so we had to wait until the next day. When we approached the concierge about the lack of amenities, he says the wifi is down everywhere in that location (which wasn’t true because we were able to get wifi at a place 1/2 a mile away). When we asked about the AC, he holds up a remote to turn on the unit in our room. What good is that going to do us to get ac if you’re keeping the remote to the ac in the room, behind the desk??? So we had to sleep in sweltering heat for a night because they didn’t want to give us the remote to one wall ac unit that looked incredibly old. The worst part is that, after checking out early, due to the lack of amenities advertised, they did not refund us for the 3 nights we didn’t stay so we ended up having to pay for 4 nights when we only stayed one. Awful customer service on top of it being incredibly loud and the room being outdated. Not worth the money AT ALL. Do not stay here, there are much better options nearby.
Stayed 4 nights in Dec 2023

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here was great. Nice rooms. Clean and eco friendly. Great central location
Stayed 2 nights in Feb 2023
Response from david on 23 Feb 2023
thanks a lot Adam!

6/10 Okay

Katarina

Liked: Cleanliness, staff & service
Stayed 6 nights in Jan 2023

8/10 Good

Melissa, herndon

Liked: Cleanliness, property conditions & facilities
Stayed 10 nights in Jan 2023

8/10 Good

marianne

Stayed 1 night in Jan 2023

6/10 Okay

William

Stayed 1 night in Nov 2022

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room value, centrally located. One block from cheap collectivo rides. Staff super friendly and accommodating. Our room had, kitchen area, balcony. Would absolutely stay again.
Stayed 6 nights in Nov 2022

2/10 Terrible

Elizabeth

Travelled with family and small children
Disliked: Staff & service
They wanted to charge me more because it was four of us even though I had reserved a room for 4
Stayed 4 nights in Nov 2022

10/10 Excellent

Aneta

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just perfect
It is a perfect spot. Really!! Beautiful, calm with exceptional stuff. I wish we stayed there longer!
Stayed 1 night in Oct 2022
Response from david on 17 Nov 2022
Hi Aneta,thanks a lot for your words

10/10 Excellent

Jorge Evert

Travelled with partner
Liked: Amenities, property conditions & facilities
the property is beautiful an clean. Thomas was very helpful and the rest of the staff were too. The property is close to everything you can't go wrong with the location.
Stayed 4 nights in Aug 2022

10/10 Excellent

Julia DeMoura

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Jul 2022

10/10 Excellent

Larissa

Liked: Cleanliness, room comfort
Excellent place!!! Staff polite and friendly! Room excellent. Close to everything! Amazing!!
Stayed 2 nights in Jul 2022
Response from david on 7 Aug 2022
thanks a lot for you comments Larissa!

6/10 Okay

Jennifer

Travelled with partner
Liked: Cleanliness
Before arriving to Livetulum I had high expectations based on all the reviews I had read. Arriving there, this hotel did not meet my expectations. The hotel was not well kept. The pool was always dirty. The service at the front desk was not the greatest either. The hotel does have a beautiful setting but it is not well kept.
Stayed 4 nights in Jul 2022
Response from david on 7 Aug 2022
Hi Jennifer, sorry you didn't like it. The pool was a kind of dirty because because we have a construction on the property beside us... that's makes it difficult, sorry.

10/10 Excellent

Armando

Liked: Cleanliness, amenities, property conditions & facilities
Property is beautifully maintained and secure. It is a block from the main roads, near 2 supermarkets and a plethora of restaurants and shops. There is a bus station to the beach a block away. Highly recommend and will surely be back.
Stayed 9 nights in Jun 2022
Response from david on 12 Jul 2022
Hi Armando, we are so glad you had a nice stay with us at Livetulum!

8/10 Good

Joi P

Liked: Cleanliness, property conditions & facilities
Not a bad experience.
Stayed 2 nights in Jun 2022

10/10 Excellent

Ivory

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in May 2022

10/10 Excellent

Contessa Isha

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property location will catch you off guard because its located on a corner but doesnt seem like a hotel would be there. Its close to everything downtown. Great restaurants shopping , me and my hubby had a lovely time. The room with the swim up was really awesome.Cleaning crew very nice and staff nice and friendly. Although the late night gentleman didnt speak much english we still got what we needed. It gives you a homely vibes feeling that you want to stay a few extra nights.
Stayed 3 nights in May 2022
Response from david on 12 Jul 2022
thank you Contessa, we hope to see you again soon!

10/10 Excellent

Monika

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Livetulum was a block away from the main avenue, but quiet. The place was clean and consisted of one room with a semi-separate space which included a sleeping couch, a small dining area, and a small kitchen. You can cook. They have free water downstairs to fill water bottles. The staff are extremely friendly and the price was great. I'd stay there again anyday.
Stayed 3 nights in May 2022
Response from david on 12 Jul 2022
we hope to have you again with us at Livetulum Monika!

10/10 Excellent

WU

Stayed 5 nights in Apr 2022

6/10 Okay

Lisseth Del Carmen

Liked: Cleanliness
Stayed 4 nights in Apr 2022

10/10 Excellent

Gabriela

Liked: Cleanliness, room comfort
close to amenities
great location, close to amenities:rental car, supermarket, food, bars, etc
Stayed 1 night in Apr 2022
Response from david on 13 May 2022
thanks Gabriela!

10/10 Excellent

Antonia

Travelled with family
Liked: Cleanliness, property conditions & facilities
Friendly,great location,very clean.
Stayed 2 nights in Apr 2022
Response from david on 11 Apr 2022
thanks a lot Antonia!

10/10 Excellent

David, Craig

Liked: Cleanliness, amenities, property conditions & facilities
Great stay, awesome room. Mine was on the first floor (ask for this) and walks directly out to the pool. Great value, highly recommend!
Stayed 1 night in Mar 2022
Response from david on 11 Apr 2022
hello David, thank you for your comments

10/10 Excellent

Adrian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was close to downtown without being in downtown with all the music and noise. Also it was close to the supermarket to get some items for the condo.
Stayed 4 nights in Mar 2022
Response from david on 13 Mar 2022
thank you Adrian!

10/10 Excellent

Charvon Twanna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was very helpful and accommodating
Stayed 4 nights in Mar 2022
Response from david on 13 Mar 2022
thanks a lot Charvon!

6/10 Okay

Peter

Travelled with partner
Liked: Property conditions & facilities
Disliked: Amenities
Our reservation stated breakfast while the hotel does not offer breakfast. We also got a smaller room than what was advertised.
Stayed 2 nights in Feb 2022
Response from david on 13 Mar 2022
Hi Peter, we don't serve breakfast anymore since July 2020. It was a mistake from the travel agency you booked it. the room was the one you booked it.

10/10 Excellent

Kelra

Liked: Amenities, property conditions & facilities
Stayed 3 nights in Mar 2022

8/10 Good

Aida

Stayed 1 night in Jan 2022

10/10 Excellent

Rose

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great service and beautiful hotel, near everything ! Amazing stay!
Stayed 6 nights in Dec 2021
Response from david on 15 Jan 2022
Hi Rose, thank you for visit Livetulum!

10/10 Excellent

Jeffrey

Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed my stay at Live-Tulum very much. Leo, at the front desk, was kind and very helpful.
Stayed 2 nights in Dec 2021
Response from david on 15 Jan 2022
thanks Jeffrey!

10/10 Excellent

Kelly

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2021

10/10 Excellent

IRMA

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The rooms very comfortable. The restaurants are around the corner. I would stay there again.
Stayed 4 nights in Nov 2021
Response from david on 11 Dec 2021
we hope to see you again Irma!

10/10 Excellent

Kia

Liked: Cleanliness, amenities, property conditions & facilities
This place is so great! The room itself is really beautiful, clean, and a nice balcony to see the pool and surrounding area. The staff is also really nice and accommodating. The pool is so beautiful, clean, and refreshing. I stayed here for a week to work remote. The room has a great table to work from and the wifi was pretty reliable. It dropped out a few times but mostly late at night when I was done working. Only warning is that there is construction next door that probably won’t end for another year and from 10 to 5 there is sometimes constant jack hammering which is very loud especially if you are on conference calls. It’s located right next to the main strip of restaurants so you can easily walk to all of the restaurants. You can also easily rent a bike next door and bike to the beach. I was also traveling solo so safety was important. At 10 PM they close the main entrance so no one can get in without passing the Guard. It was also one block off the main road and well lit at night to walk back alone. Highly recommend this place!
Stayed 8 nights in Sep 2021
Response from david on 16 Oct 2021
Hello Kia, thank you for your words! we hope to see you again al Livetulum

10/10 Excellent

Juan

Liked: Cleanliness, amenities, property conditions & facilities
They were always generous and happy to provide their services. 😉👍
Stayed 6 nights in Aug 2021
Response from david on 20 Sept 2021
hello Juan, thank you for your words

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Buena localización y muy amables las personas que trabajaban. Si toca un cuarto del primer nivel, van a escuchar todo lo que muevan en el piso de arriba (arrastrar sillas, muebles, etc). Lugar seguro y cama cómoda.
Stayed 2 nights in Aug 2021
Response from david on 17 Aug 2021
hola, muchas gracias por sus comentarios!

10/10 Excellent

Eva

Travelled with family
Liked: Cleanliness, room comfort
Perfect
Such a cute place. Pool was excellent and it was very clean. Close to restaurants without it being in a loud area. Although there is construction happening right next door I didn’t hear any of it. Water wasn’t too warm in the shower but that’s about all the complaints I have .
Stayed 3 nights in May 2021
Response from david on 13 Jun 2021
Hi Eva, thank you for your comments!

4/10 Poor

Vilma

Liked: Cleanliness
Disappointed
this second stay at Livetulum wasn’t great. There’s no longer complimentary breakfast which is ridiculous at the this stage of vaccination. No free bikes to use, mini fridge didn’t work, staff was not friendly, neither were they mean. They were aloof. Disappointed since I very much enjoyed my Jan 2020 stay.
Stayed 5 nights in May 2021
Response from david on 17 May 2021
Hi Vilma, in Tulum the percentage of vaccination is really low by now. that's why we avoid to serve breakfast in the saloon so guest can keep distance. We reduce our rates since Covid-19. best,