2/10 Terrible
Cammie
Travelled with family, Travelled with group
26 Apr 2024
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The pool was not available and that is the only reason why we chose this hotel over others. I went on a day trip from Oklahoma City to Tulsa for my daughter‘s 25th birthday. Staying at a hotel with the pool was part of the celebration. I let the front desk person know that we were very disappointed and the circumstances around our disappointment. They told me that it was on their website and I explained to them that I booked through Expedia and it was not noted there. At that time, I think it would’ve been very appropriate to offer us some kind of a discount or a voucher or something like that. Later that day we went to the bar and ordered espresso martini. The bartender let us know what they didn’t have espresso, so we ordered an Irish coffee. The bartender didn’t know how to make an Irish coffee and she told us she would have to walk “all the way back to the servers area to get us some coffee” reluctantly. Then she poured shots of Jameson and Baileys in lukewarm coffee with cardboard coffee cups, and charge us $16 per drink. Needless to say I did not drink them. She was perfectly unapologetic as well. Nobody really seemed to care whether or not we were happy with our stay there. I would definitely not go back.
Cammie
Stayed 1 night in Apr 2024