"This is a beautiful resort. The location is great, about a half hour from the airport .The beach is amazing. Our room was great, spacious and comfortable. The staff were wonderful, the only issue I had was we were celebrating a 60th birthday and our butlers did nothing to acknowledge it, our group for what’s app was named birthday group (my husband and I share our birthday), this was just a small thing. The resort just reopened in September and they are still working out some things. The restaurants were hit or miss, many out of food items consistently. We loved the Italian and steak restaurant, the hibachi was also good. Our beach “butler” TERRYANN was awesome. She is a gem, so happy, friendly and funny all in one person. The bars were great, all had top shelf liquors and some even had my favorite stoli raspberry which was a plus. The bartenders at the Aquarius bar were awesome. We did get cornered into doing their 90 minute sales presentation which turned into 3 hours even after we repeatedly said we were not interested. That was very frustrating. The only other issue we had was with the tour company in the lobby. We booked 2 excursions and decided we only wanted to do one and they flat out refused to refund me even though their policy stated I had until 24 hours prior with full refund. The agent was very condescending about it. I don’t know if they are affiliated with the resort or not (Nexus tours) but it did say Royalton excursions on their shirts so just be aware."
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