Trefor Hotels with Swimming Pool

"Staff are always lovely. Most have been there years. We had breakfast and evening meals on our 3 night stay. Always good quality food of generous portions. The room was quiet, comfy bed, clean, good quality linen etc. Bathroom although clean, could do with an update. Shower was over bath which is not great, shower screen didn't do anything and water was over floor. The bath panel was ruined because of water ingress. Wouldn't stop me staying again, its probably one if the nicest hotels in area, I've stayed in other rooms which have normal shower."

"The hotel was clean, the room was modern and comfortable. Breakfast was lovely. However, we were unable to use the pool because the pump had broken that day. Given that the pool was the reason why we chose that hotel this was disappointing. That said, when I raised the issue with management, they were polite and offered a reasonable partial refund, so very positive. My main area of complaint however, is that check in was not until 4pm and check out was at 11am. Why should it take 5 hours to clean a room? This wasn't mentioned prior to booking, neither was an additional charge for use of the car park. Cost for 3 rooms for one night was in excess of £500. I would have expected the car parking to be free. "

"The staff were all lovely. There was a Porsche event. We were most definitely ‘extras’ to this event. Breakfast in particular. Couldn’t find our booking? Assumed with Porsche event and once explaining (both mornings) that we were just regular guests we were then sat in a seperate area. Very strange experience . Staff were lovely none the less, John in particular. At arrival, again once explained we were not with the Porsche event, we were told to drive down to the guest car park and the porter would see us to our room. No idea where this porter was? No instructions. Found Elvin at the gate and he kindly called a porter for us. "