Tortorella Spa Hotels

"This is a very lovely hotel on a hill with scenic views of the ocean. The staff is friendly and helpful, the pool is very nice and the breakfast is good. They will also park your car for you. You can walk into town for dinner or shopping. "

"We went in late May, so before the main season. The hotel is lovely, comfortable rooms - book one with a sea view, it's amazing. The pool was fabulous, plenty of seating and sunbeds. Good parking arrangements. Staff are friendly and willing to help. If there was an area for I would suggest some alternatives to the baked sweet goods, although if you have a sweet tooth, you're in for a treat. Eggs were available on request and they were good. It is a stunningly beautiful part of the world and the hotel is a perfect place to enjoy it."

"This hotel doesn't like guests! The staff were surly and unhelpful. Example 1: Swimming in the pool, being yelled at by the staff and told to get out - the rules say that you can't swim unless you are wearing a rubber skullcap (circa 1950) - both men and women! Not owning one of these means you can't swim, which was exactly what was happening - see the photo. The hotel was full, but no-one was swimming. I had to go to a local beach. Example 2: the 'fully stocked bar fridge' contained exactly 4 small bottles not what was listed. See photo. The notice said that putting anything else in the fridge would 'force' them to come up and charge you euros 5.20 and turn the fridge off. See photo. Example 3: Restaurant: couldn't get a booking before 9PM, and the first course didn't arrive until 10:15PM. The second course came about 2 minutes later, so had to be put somewhere warm, then they mislaid one of them, so one had to be eaten while they tracked down the other. Example 4: asking at breakfast (which, BTW, is not recommended) for a cup of hot milk, was given cold - I said I asked for warm, was told it WAS warm so I demonstrated it wasn't by putting my finger in it. Was told they couldn't do warm, so I pointed out the button that said warm milk, so she ungraciously deigned to press it. Example 5: the Bar is not open until mid-July. No coffee tea in room. There's lots more - but the bottom line: avoid this place. I was SOOO glad to leave."