4/10 Lemah
Alyssa, Vancouver
Mengembara bersama pasangan
13 Okt 2025
Sukakan: Kebersihan
Tidak sukakan: Kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
We enjoyed a beautiful Fire Escape which was highly cluttered with broken chairs and was narrow in many sections. This was due to a wedding that was scheduled taking up the entire lobby. The hotel has no designated event space and guests were advised to not use any shared amenities due to the booked wedding. Luckily we had dropped our bags off earlier in the day before check in where we were first notified of this. Staff told us that we couldn’t enter the lobby after 5pm (earliest check in was at 4pm). Staff was kind enough to let us check in a whole 15 minutes early for the convenience and provided us with the fire escape key. At one point we tried to locate ice, we tried contacting the front desk but the phones were on do not disturb. After 10 mins of waiting, we went downstairs where the wedding reception was still in full force at 11pm. Staff helped us in getting the ice where they then told us the phones were turned off to not disturb the wedding (keep in mind guests were dancing and the music could be heard throughout the entire hotel). When our concerns were brought up to staff, we were advised to email management.
Before booking with this hotel, call them and confirm they have no events going on as there is no designated event space and other guests will not have access to any of the facilities or amenities. Hotel has no wheelchair access.
On a positive, the hotel was located in a great location and is very accessible to the transit systems.
Alyssa
Menginap 1 malam pada Okt 2025