This place has such a high rating for a reason - the staff are incredible.
First, the facilities are great for the price. Comfortable beds, very clean, and good breakfast with fresh coffee made with real espresso. The location is perfect too, with a 24 hour supermarket just down the street, along with bars and restaurans, and just a few minutes away from the main city square and bus links.
However the real star quality of this hotel is the service you receive from the staff. From the moment of arrival, I was greeted warmly and given great in depth tips of where to go in Tirana, where to eat, and what to do. Juljan on reception made a lot of effort to make sure my visit to Albania was well spent, and he knows all the best places to go.
The lady that serves breakfast, whose name I unfortunately didn't get, was equally keen to make sure she shared some good tips on places to see. Every other member of staff, and Freddy himself, were incredible.
This is more than excellent customer service - this is genuinely nice people who are passionate about making sure their guests have a great time. I never felt like I was being greeted as a customer, but as an old friend.
Next time I'm in Albania, there's no doubt that I will be staying here.
All the best, guys, and thank you for a nice stay.