Hello, good morning, it was a pleasure to receive you and serve you, thank you for sending your comment and rating regarding your stay, it is important for improvements in the hotel.Thank you for choosing us!!!

Hello, good morning, it was a pleasure to serve you, thank you for taking the time to send your comment and rating in relation to your stay, it is important for the hotel to continue providing good service and attention!Thanks for your preference!

Good morning Jaime, it was a pleasure to meet you and assist you, we are sorry that your stay was not to your complete satisfaction, I told you that the noise was external to the hotel due to the fact that there were repairs due to failures in water pipes on the street, thank you for sending your comment and rating regarding your stay!!Thanks for your preference!!

Hello Bertha, good day, it was a pleasure to receive you and serve you, thank you for taking the time to send your comment and rating regarding your stay, it is important to continue improving and provide you with good service and attention.Thank you for your preference!!

Hello Sandi, good morning, we are sorry that your stay was not to your complete satisfaction and that you have gone through these incidents, any situation that happens during your stay must be communicated to the reception area so that they can support you, thank you for sending your comment and rating will be taken into account for hotel improvements and provide you with better service and attention.Thank you for choosing us !!

Hola buen día, fue un gusto el recibirlo y atenderlo, gracias por tomarse el tiempo en enviar su calificacion respecto a su estancia en el hotel, es de importancia para mejoras y brindarles un mejor servicio y atencion!!

Hello, good morning Luann, it was a pleasure to receive you and serve you, we are sorry that your stay was not to your liking, but we were reviewing and responding to your comment, the restaurant was clean, only on that occasion they were carrying out a repair and remodeling due to the weather that presented the city and thus provided you with good service, the breakfast provided by the hotel is very complete and the people who were with you that day were very happy about the service, attention and breakfast because they commented on the staff.Thanks for your preference!!

Hola Brianda gracias por enviarnos su calificacion es importante para mejoras y continuar mejorando.Gracias por elegirnos!!

Buen día, fue un gusto recibirlo y atenderlo, gracias por enviar su calificacion, es de importancia para mejoras del hotel y brindarles un buen servicio y atencion.Gracias por su preferencia!!!

Hello, good morning Mario, it was a pleasure to receive you and serve you, we appreciate that you took the time to send your comment and rating expressing your experience at the hotel, it helps us to improve and provide you with better service and attention!Thanks for your preference!

Hola buen día Maria, sentimos que su estancia no fue de su agrado, pero quiero comentarle que su reservacion era para 2 personas y usted tenia 3 personas en la habitacion, lo cual debe pagar una persona extra, también tenia dos mascotas y eso genera costo adicional por noche por cada mascota y esas políticas están establecidas en la plataforma, también se le comento de unas toallas manchadas y se negó a pagar el daño, No es que se quiera cobrar por todo, con todo respeto es comentarle que es cuidar se esta rentando una habitacion y nuestro compromiso es que tenga buena estancia y darle un buen servicio y atencion.Gracias por enviar su comentario y calificacion se tomara en cuenta para mejoras.

Good morning Diana, it was a pleasure to receive and assist you, thank you for taking the time to send your comment regarding your experience at the hotel. It is important for improvements and to provide you with better service and attention, your comment and suggestion will be taken into account.Thanks for your preference!!

Good morning Granvell, we are sorry that you did not have to go through this situation, but as you already know, the deposit requested is refundable as long as everything is fine in the room and in the things that are provided for your use, on this occasion the towels were stained and no longer reusable, you were penalized for that reason and you took the towels with you without a problem, these policies have always been followed, it is not new.We hope you understand the reasons why your deposit was penalized.Thank you.

Hola Nereida buen día, gracias por enviarnos su calificacion, es de importancia para mejoras del hotel.Gracias por su preferencia!

Good morning Martin Romero, answering your email, I tell you, on the platform where you made your reservation, the deposit that the hotel requests is stipulated and this is made at the time of your check in, said deposit is refundable when you check out as long as When everything is fine in your room and there is no damage, this is independent of the payment of your reservation, the reason for the penalty on your deposit of 30 dollars was because during your stay you requested cleaning of your room which was done and the staff was You realized that the towels were misused and stained with paint and they would no longer be used again. The situation was explained to you and that if they wanted to take those towels and you did not accept, they also misused the jacuzzi and had everything full of water, which water reached the Gymnacio and up to the first floor, leaving the suite in very poor condition.We understand that you are upset because you were penalized and the refund was not accepted, but the situation was explained to you, we must be aware that the damages they left in the hotel are greater and no one covered them, because they left without checking out. in the Reception area, without warning and leaving the Suite in very poor condition.We hope you understand that it is a hotel where a room and facilities are rented, where things are not our own and we must take care of them.Thank you.

Good morning Mike, it was a pleasure to receive you and serve you, thank you for sending your comment and rating regarding your stay, it is important for improvements to the hotel and providing you with good service and attention.Thanks for your preference.

Good morning Janeth, the hotel does not have an elevator and you must use stairs, we are sorry that you have gone through that situation, thank you for sending your comment and rating is important for improvements, it was a pleasure to receive and serve you, thank you for your preference.

Buen día Mario fue un gusto recibirlo, sentimos que su estancia no fue de todo su agrado, respecto a la televisión hubo un detalle ajeno a nosotros, pero cualquier incidencia que tuviera durante su estancia debe comunicarse al área de recepción.Gracias por enviar su comentario y calificacion respecto a su estancia es de importancia para mejoras del hotel y poder brindarles un mejor servicio.

Hello Luis, it was a pleasure to receive you, the hotel accepts pets, thank you for sending your message and rating, it is important to improve and provide good service.Thanks for your preference.

Good morning Guadalupe, it was a pleasure to receive you and serve you, thank you for taking the time to send your comment and rating regarding your stay, it is important to continue providing good service and attention.Thank you for your preference.

Good morning Guillermo, it was a pleasure to receive you and serve you, thank you for sending your rating regarding your stay, it is important for improvements to the hotel and to provide you with better service and attention.

Good morning Dolores, Thank you for sending your rating regarding your stay.It is important for hotel improvements.

Hello, good afternoon, Raul. We are so glad you are pleased with our service, and very greatful for your comment. Well take into consideration every observation to make this company better. Hope to see you soon. Thank you for choosing us.

Hello, good morning, Carlos Raul, we are sorry that you had a bad experience during your stay, we apologize and specifically I do not know what the error was, but your comment will be taken into account to improve and provide better service and attention.Thank you.

Hello Jeremy, good day, we are sorry that your stay was not to your liking and that these incidents have happened, we have responded to your comment to provide good service and attention, the television control was deprogrammed and we supported it to make it work, the window is working correctly, wifi is not guaranteed inside the room only in common areas, we appreciate you taking the time to send your comment and rating for hotel improvements and continue improving.Have a nice day!!

Good morning Victoria, it was a pleasure to receive and assist you, thank you for sending your comment and rating regarding your stay, it is important to continue improving and continue providing good service and attention.Thank you for choosing us.

Hello Richard, good morning, it was a pleasure to receive you and serve you, thank you for taking the time to send your rating, it is important for hotel improvements and to provide you with better service and attention.

Buenas tardes Maria, fue un gusto recibirla y atenderla, gracias por tomarse el tiempo en enviar su calificacion respecto a su estancia, es de importancia para mejoras y continuar brindando un buen servicio y atención.Gracias por su preferencia.

Buenas tardes Elizabeth, gracias por enviar su calificacion respecto a su estancia, es de importancia para seguir mejorando y brindarle un mejor servicio, atencion.

Buenos dias Jose Francisco, fue un gusto recibirlo y atenderlo, gracias por enviar su calificacion respecto a su estancia, es de importancia para mejoras del hotel y brindarles un mejor servicio y atención.

Buenos dias Gerardo, fue un gusto recibirlo y atenderlo. gracias por enviar su calificacion respecto a su estancia, es importante para mejoras del establecimiento y brindar un mejor servicio y atención.

Good morning Gustavo, We apologize for the incidents you had during your stay, thank you for taking the time to send your comment, it is important to improve the hotel.

Good morning Juan Carlos, it was a pleasure to receive you and serve you, thank you for taking the time to send your comment and rating regarding your stay, it is important and will be taken into account and continue providing good service and attention.

Good morning Mike, it was a pleasure serving you, thank you for your preference.

Hello, good morning Artur, it was a pleasure to receive you, thank you for taking the time to send your rating regarding your stay, it is important to continue improving and provide you with a satisfactory and pleasant stay.Thank you for choosing us.

Good morning Julio, it was a pleasure to receive you, thank you for taking the time to send your comment and rating regarding your stay, it is important to continue improving and provide you with a pleasant stay.

Hello, good morning Clementina, we are very sorry that your stay was not to your liking, thank you for taking the time to send your comment and rating, it will be taken into account to improve the establishment and provide you with a better service.

Hello, good morning, Berenice, we are sorry that your stay was not to your liking. When you have this type of situation, you should contact reception so that they can help you. Thank you for taking the time to send your comment and rating regarding your stay, it will be taken into account for improvements to the establishment and provide you with a better service.

Hola buenos dias Alfredo, fue un gusto atenderlo y recibirlo, gracias por tomarse el tiempo en enviar su calificación respecto a su estancia, es de importancia para mejoras del establecimiento.

Hola buenos dias Jesse, fue un gusto recibirla gracias por enviarnos su calificación respecto a su estancia, se tomara en cuenta para mejoras del establecimiento.

Hola buen día Aury, sentimos que su estancia no fue de todo su agrado, le hacemos saber que el establecimiento esta en remodelación para brindarle una mejor estancia, gracias por tomarse el tiempo en enviar su comentario se tomara en cuenta para mejoras del hotel.Gracias por elegirnos.

Good morning Anna, it was a pleasure serving you, thank you for taking the time to send your comment, it is important for improvements and to continue providing a good service.

Hello, good afternoon Martha, we apologize for the incidents that happened during your stay, thank you for sending your comment and rating, it is important for improvements in the hotel.

Good afternoon Martha, an apology for the incidents that happened and we are sorry that your stay was not to your liking. We will take your comment and rating into account to provide you with a better service.It was a pleasure receiving you.

Hello, good morning, Juan, we apologize for the incidents that happened. Your comment will be taken into account to improve the establishment and provide you with a better service.

Hi, good morning, Ariel, thank you for taking the time to send your comment and rating, the restaurant hours are from 7:30 a.m. to 4:00 p.m., it has a very good location and we are remodeling to provide you with a better service during your stay, it was a pleasure to serve you.Thank you for choosing us.

Hola buenos días, fue un placer atenderlo, gracias por tomarse el tiempo en enviar su calificación respecto a su estancia. Gracias por elegirnos.

Hi, good morning, Juan Carlos, it was a pleasure serving you, thank you for taking the time to send your comment and rate your experience at the establishment, it is important for us to continue improving and continue providing a satisfactory stay.

Hola buenas tardes Rosa, fue un placer atenderle, gracias por tomarse el tiempo en enviar su calificación, es de importancia para mejoras del establecimiento y poder seguir brindando una estancia satisfactoria y placentera.Gracias por elegirnos.

Hello, good morning Mark, first of all we apologize for the incidents that happened during your stay, we have checked the suite and the jacuzzi, controls and others are working, when this situation happens please contact the reception area to help you with pleasure.Thank you for choosing us.