In-room safe, desk, iron/ironing board, free WiFi
Check availability

Reviews of Hotel Los Altos

2.5 out of 5
Hotel Los Altos
Calle Martin Careaga 1888, Los Altos, Tijuana, BC

Reviews

6.6
Rating 10 - Excellent. 108 out of 406 reviews" "
Rating 8 - Good. 100 out of 406 reviews" "
Rating 6 - Okay. 72 out of 406 reviews" "
Rating 4 - Poor. 45 out of 406 reviews" "
Rating 2 - Terrible. 81 out of 406 reviews" "

7.4/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Richard, lathrop

Travelled with family
Ok
Stayed 1 night in Apr 2024
Response from Alfredo subgerente de reservas on 1 May 2024
Thank you

2/10 Terrible

Yessenia

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible place terrible service hardly has drainage available
Stayed 3 nights in Apr 2024
Response from Alfredo subgerente de reservas on 30 Apr 2024
Thanks

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Alfredo subgerente de reservas on 30 Apr 2024
Gracias por su visita lo esperamos pronto

2/10 Terrible

Pedro

Disliked: Cleanliness, property conditions & facilities
The sheets were dirty, it smelled weird and the bathroom didn't work well.
Stayed 2 nights in Apr 2024
Response from Alfredo subgerente de reservas on 23 Apr 2024
Thanks You

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and affordable
Stayed 1 night in Apr 2024
Response from Alfredo subgerente de reservas on 15 Apr 2024
Thanks you

2/10 Terrible

Vaclav

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very old and poor amenities, room smells horrible.
Stayed 1 night in Mar 2024
Response from Alfredo subgerente de reservas on 10 Apr 2024
Thank you

2/10 Terrible

Margarita

Travelled with family
Disliked: Amenities, property conditions & facilities
Hotel was close to everything but one thing I did not like during my stay, was that the front desk staff never notified me or the guests in the hotel that there wasn't any water in the building. My flight was delayed and from traveling so long, I just wanted to checked in and take a nice shower. Unfortunately there wasn’t ANY water! I couldn’t take a hot shower nor able to brush my teeth! The next day when I asked the front desk about the water situation, she stated there is water !! I told her no there isn’t !! Then she says they’re fixing the pipes yet there wasn't any water! When I went back to the room, to check the water; water was barely coming out. In the middle of taking a shower, the water turns off! After going through this experience, I know for a fact I will not be coming here again.
Stayed 2 nights in Mar 2024
Response from Alfredo subgerente de reservas on 30 Mar 2024
Thank You

10/10 Excellent

Trevor D

Liked: Cleanliness, staff & service, property conditions & facilities
Parking was cramp but reasonable
Stayed 1 night in Mar 2024
Response from Alfredo subgerente de reservas on 29 Mar 2024
Thank You

2/10 Terrible

jorge, Ceres

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities
emote and 500 pesos for AC remote is redicules the surrounding areas look degerous at night not a far neighborhood Staff are extremely rude do not come here it is not worth it
Stayed 1 night in Mar 2024
Response from Alfredo subgerente de reservas on 24 Mar 2024
Thank You

8/10 Good

sergio

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Good customer services
Stayed 1 night in Mar 2024
Response from Alfredo subgerente de reservas on 11 Mar 2024
Thank You

6/10 Okay

cachi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The lady in the front was so friendly n helpful
Stayed 1 night in Mar 2024
Response from Alfredo subgerente de reservas on 3 Mar 2024
Thank You

2/10 Terrible

Rodrigo

Disliked: Cleanliness, staff & service, property conditions & facilities
Noisy at 4 am people talking yelling playing music
Stayed 1 night in Feb 2024
Response from Alfredo subgerente de reservas on 29 Feb 2024
Thank you

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Alfredo subgerente de reservas on 28 Feb 2024
Gracias por tu visita lo esperamos pronto

10/10 Excellent

Jessikka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Alfredo subgerente de reservas on 6 Feb 2024
Gracias por tu visita la esperamos pronto

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This a huge hotel and it is very clean and nice. Affordable and they have all the amenities needed. Enjoyed my stay
Stayed 1 night in Feb 2024
Response from Alfredo subgerente de reservas on 2 Feb 2024
Thank You

10/10 Excellent

Jovany Marcelo

Stayed 1 night in Jan 2024
Response from Alfredo subgerente de reservas on 29 Jan 2024
Gracias por su visita lo esperamos pronto

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Alfredo subgerente de reservas on 20 Jan 2024
Thank You

8/10 Good

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and Cold
It's hot in Mexico but during the winter there was no heater in the room so I was freezing in the room. There is no refrigerator and no microwave. Otherwise, it was clean and it was okay.
Stayed 3 nights in Jan 2024
Response from Alfredo subgerente de reservas on 19 Jan 2024
Thank you

10/10 Excellent

Lucrecia

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2024
Response from Alfredo subgerente de reservas on 15 Jan 2024
Gracias por su visita la esperamos pronto

6/10 Okay

Victor

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Signs of nonsomking, everyone was smoking.
Stayed 2 nights in Jan 2024
Response from Alfredo subgerente de reservas on 15 Jan 2024
Thank You

10/10 Excellent

Francisco

Travelled with family
Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Alfredo subgerente de reservas on 13 Jan 2024
Gracias por su visita lo esperamos pronto

4/10 Poor

Miguel

Disliked: Property conditions & facilities, room comfort
You need a 500.00 pesos deposit to get A/C
Be aware that you need a $500.00 pesos deposit in cash to get the A/C or heater control. TV controls don't work. Very loud place and no elevators. There is no Handicap Parking
Stayed 1 night in Jan 2024
Response from Alfredo subgerente de reservas on 9 Jan 2024
Thank you

6/10 Okay

yoshira

Stayed 2 nights in Dec 2023
Response from Alfredo subgerente de reservas on 9 Jan 2024
Gracias por tu visita la esperamos pronto

6/10 Okay

yoshira

Stayed 2 nights in Dec 2023
Response from Alfredo subgerente de reservas on 9 Jan 2024
Gracias por su visita la esperamos pronto

4/10 Poor

Esteban

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I think this hotel does no qualify to be advertised on Expedia....They don't clean the rooms every day, the room smell bad. This property is a motel.
Stayed 4 nights in Nov 2023
Response from Alfredo subgerente de reservas on 29 Nov 2023
Thank you

10/10 Excellent

Arlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2023
Response from Alfredo subgerente de reservas on 29 Nov 2023
Gracias por tu visita la esperamos pronto

10/10 Excellent

MARIA

Stayed 1 night in Nov 2023
Response from Alfredo subgerente de reservas on 11 Dec 2023
Gracias por tu visita la esperamos pronto

2/10 Terrible

Vanessa

Disliked: Cleanliness, staff & service, property conditions & facilities
They had bed bugs
Stayed 1 night in Nov 2023
Response from Alfredo subgerente de reservas on 5 Nov 2023
Thank you

8/10 Good

Ashley

Stayed 1 night in Nov 2023
Response from ALFREDO SUBGERENTE RESERVAS on 24 Nov 2023
GRACIAS POR SU VISITA LA ESPERAMOS PRONTO

4/10 Poor

Stephanie

Travelled with group
Liked: Staff & service
There is no air conditioner it can feel very humid. Water kept being shut off. And usually there are a lot of people who are leaving their country so they stay at this hotel. Mostly men outside on their phones talking outside all day and night.
Stayed 3 nights in Aug 2023
Response from Alfredo subgerente de reservas on 16 Aug 2023
Lamentamos su situación esperamos pronto saber de usted

4/10 Poor

Stephanie

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Alfredo subgerente de reservas on 16 Aug 2023
Thank you

8/10 Good

Giselle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exactly how they say it is
Stayed 4 nights in Jun 2023
Response from Alfredo subgerente de reservas on 8 Aug 2023
Thank you

10/10 Excellent

maria

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Property conditions & facilities
Highly recommend
Stayed 3 nights in Jul 2023
Response from Alfredo subgerente de reservas on 11 Jul 2023
Thank you

2/10 Terrible

Gloria

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Very loud place and there was no water service,we felt very unsafe that we had to leave to another hotel!!!! It’s a horrible place to stay on a very unsafe territory👎
Stayed 1 night in Jul 2023
Response from Alfredo subgerente de reservas on 5 Jul 2023
Thank you

4/10 Poor

Ramon

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I wouldn't recommend it to couples. Place is kind of dark and staff doesn't do anything with the noise from kids playing till about 2 am. The room floor & bedding not cleaned properly. The bathrooms window knocked out allowing flies to come in.
Stayed 2 nights in Jun 2023
Response from Alfredo subgerente de reservas on 27 Jun 2023
Thank you

2/10 Terrible

juan f

el precio que te cobran no es el mismo del app es mas caro, no te aceptan dolares y debes de contar las toallas que recibes ya que no las ponen completas y al final te las quieren cobrar a $ 500.00 pesos.
Stayed 1 night in Jun 2023
Response from Alfredo subgerente de reservas on 4 Jun 2023
Gracias por su visita lo esperamos pronto

2/10 Terrible

Jennifer M

Stayed 1 night in Jun 2023
Response from Alfredo subgerente de reservas on 24 Jun 2023
Gracias por su visita la esperamos pronto

6/10 Okay

Gerardo

Travelled with family
Liked: Cleanliness
Stayed 1 night in May 2023
Response from Alfredo subgerente de reservas on 17 May 2023
Gracias por su visita lo esperamos pronto

10/10 Excellent

Jaime

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good and clean.
Stayed 1 night in Apr 2023
Response from Alfredo subgerente de reservas on 17 May 2023
Thank you

2/10 Terrible

Sergio

Stayed 1 night in Mar 2023
Response from Alfredo subgerente de reservas on 17 May 2023
Thank you

10/10 Excellent

Jontan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is close by!
Stayed 7 nights in Mar 2023
Response from Alfredo subgerente de reservas on 12 Mar 2023
Thank you

2/10 Terrible

Juan

Stayed 1 night in Feb 2023
Response from Alfredo subgerente de reservas on 18 Mar 2023
Gracias por su visita lo esperamos pronto

4/10 Poor

Michael

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stay on Friday until Saturday had I known it was no ac in the room it was super cold the lamps had no lightbulbs in them never again
Response from Alfredo López reserva on 15 Jan 2023
Thank you

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2020
Response from José gerente on 21 Jun 2020
Gracias por su visita lo esperamos pronto

8/10 Good

LIDIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from José gerente on 18 Jun 2020
Gracias por su visita la esperamos pronto

10/10 Excellent

Christian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
The employees where nice and helpfull. They answered all my questions regarding the hotel and the local surroundings
Stayed 2 nights in Jun 2020
Response from José gerente on 13 Jun 2020
Thank you

10/10 Excellent

Auliya

Stayed 1 night in Apr 2020
Response from jose gerente on 20 May 2020
GRACIAS POR SU VISITA

8/10 Good

Juan

Liked: Staff & service
Stayed 1 night in Apr 2020
Response from José gerente on 22 Apr 2020
Gracias por su visita lo esperamos pronto

10/10 Excellent

Marisol, rialto, ca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean , nice staff. We enjoy staying here . Affordable prices
Stayed 1 night in Mar 2020
Response from José gerente on 18 Mar 2020
Thank you

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it. Is nice and clean Thank you to everyone
Stayed 1 night in Feb 2020
Response from José gerente on 4 Mar 2020
thank you for your visit we hope to see you soon