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"I had a disappointing experience at Millen Hotel. The check-in process took far longer than expected, and the front desk staff especially the Chinese girl seemed unfamiliar with the payment process, which caused delays. I hope the management can improve staff training and efficiency to provide a better experience for future guests. "

"Very pleasant stay - very good service & staff. Hotel premises and rooms updated and upgraded and more importantly appears well maintained now."

"1. cleaness of room (balancy was not cleaned) 2. facilities are not clean (swimming pool) 3. ironing was not working just overall, my experience is poor with the payment I made of over RM700/night."

"We thoroughly enjoyed our stay. The Granite is in a great lication, short walking distance to KOMTAR, Prangin Malls, 1st Avenue mall and GAMA. It is also within easy walking distance of Chowrasta market, the old town, the piers and street art. Our room was actually a one bedroom apartment in the former Summit M suites, the Serene Suite. It was quiet, clean and very comfortable with a KS bed and a pillow menu too. The pool is lovely and the views, drink and food at the roof top bar are excellent. We've loved our stay and we'd come back."

"Always love to stay in this hotel. The staff were very friendly, helpful and welcome your stay. Enjoyed the Breakfast buffet at Sarkies esp roti canai, char kyaw tiau, and the juices. "

"Maybe i was late, but my breakfast experience was not good. Went down around 9.30, i had to queue before i got a seat. The food was so so. That's why I wondered why so many people eating there and took so long to leave"

"Nice place to stay and staff all are present and helpful "

"Katil xok sbb lmbut sgt Bantal tllu lmbut lembik xsesuai utk class bilik. Yt lain semua ok.. Cntik bsih mesra pelanggan. "

"The environment is good nearby, good location in city area. Comfortable, good sleep. The room is clean."