Hotel Dekat The Shoppes at Rocky Branch

"I keep coming back to this Best Western when I'm in Spartanburg. From comfortable bed, well appointed Breakfast Bar to small outdoor pool and clean rooms. Always a great stay."

"First of all they wanted to copy my Drivers license which I polity said NO and because it was a third party booking they didn't copy my licence. When I asked for more towels they must of thought I was going to steal them, because I had to turn in you dirty ones before they would give me clean ones. I normally do stay in a Patels hotels but I had no choice this time, My lawyer said not to ever give them my licence to copy,,, EVER"

"The room was relatively okay, and the bedding was decent. However, the pillows were very uncomfortable—they looked and felt like pillowcases randomly stuffed with filling rather than actual pillows. The bathroom is outdated and could definitely use remodeling. One of the front desk staff members was also discourteous. There was no greeting upon arrival and no goodbye when we left, which made the interaction feel unwelcoming. Overall, the stay was acceptable, but there is definitely room for...

"Check in was easy and quick. All staff were lovely. Breakfast was good, skip the coffee. Pool was clean. Room was comfortable"

"The shower didn’t work and the fan in bathroom had fell out and ac didn’t cool !"

"Cheap place to spend the night."

"Loved breakfast buffet!"

"I believe an invoice should be provided at hotel. They said need to contact 3 party which is you"

"The place you're getting, you get what you paid for. The room is OKAY at best. The room itself wasn't the cleanest. There were hairs embedded in the comforter, which was gross. The panels of the base boards and grout on the floor was gross. The bed creaked when you got on it, like you were flattening an aluminum foil tin tray you're going to make the turkey dinner in. The freezer box was frozen over, and people had left food inside of it, so it was not actually checked. The microwave inside of...

"Very dissatisfied with my stay . Cleaning lady never came for my 7 day stay. I had to take out own trash and sweep my own room. Also you cant sleep at night due to all the non - guest traffic. Had someone rev there engine loudly for 30 min intervals on and off for 4 hours finally blowing up his car right outside my room. Shower didn't drain from the start . Overall will not go back"

"The place was nice and clean. We did have to wait a little bit for the staff to show up. Not sure why the staff was not there. We could not find a bell to ring. After the receptionist arrived we were checked in promptly. She was very kind. Overall we had a nice stay."

"We had such a smooth and friendly check in. Each staff member was kind and helpful. We had a beautiful breakfast at the onsite restaurant and really enjoyed the coffee service in the morning. Thank you for a wonderful stay!"

"This room was not up to par, we stood two days and it was not cleaned nor new towels given"

"Both check in and check out were slow"

"This hotel was a disaster from the beginning. Its office hours are 11am - 7pm. I had to call someone to be able to check in! It had a big warning sign on the office window that if you backed in to your parking space you would be towed! My room only had two lights on the wall as I think the main light on the ceiling had been replaced with a smoke alarm. The room was very dim as one of the 2 lights was only 25 watts. None of the sinks or bathtub had a drain stopper. It had a full size...

"I called prior to booking to ask if there was room for a pick up and 40' trailer to park and was informed that there was. upon arrival, there was not enough room to easily pull in and park the truck and trailer. The room was dirty and this is not an area to want to book in if you have children with you. To top it off, the receiver hitch on the truck was missing."

"Pros: the clerk was kind, the bed was comfortable, the room was clean Cons: felt like prison and guilty before proven innocent. took 30 minutes to check in with an already paid for room. (One guest ahead of me). Plastic partition at front desk felt like jail. Wording of "taking $50 cc deposit would be returned if not stains, etc found in room." Took a bath and while in the bath (husband answered knock at the door) and man asked if someone was taking a shower (yes) and its leaking downstairs...

"Property isn’t even open yet. Still under construction. Expedia and Marriott confirmed my reservation and accepted payment. Unbelievable. "