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Reviews of Hotel Las Palomas Tepic Express

3 out of 5
Hotel Las Palomas Tepic Express
Libramiento Carretero Tepic, Mazatlan Km 11 900, Tepic, NAY

Reviews

8.4

Very good

Rating 10 - Excellent. 214 out of 519 reviews" "
Rating 8 - Good. 219 out of 519 reviews" "
Rating 6 - Okay. 61 out of 519 reviews" "
Rating 4 - Poor. 14 out of 519 reviews" "
Rating 2 - Terrible. 11 out of 519 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Olga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estuve hospedada por 4 noches y nunca hubo agua caliente ese fue lo único malo del lugar
Stayed 4 nights in Mar 2024
Response from Reservaciones Hotel Las Palomas on 19 Apr 2024
¡Hola Olga! Solo queremos hacerle saber lo mucho que significa su comentario para nosotros. Hacemos todo lo posible para proporcionar a nuestros clientes el mejor servicio, esperamos que su próxima visita sea más agradable, estamos comprometidos con la mejora continua de nuestro servicio. Si hay algo más que podamos hacer para servirle, no dude en contactarnos. ¡Que tenga un buen día!

6/10 Okay

Emily

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Reservaciones Hotel Las Palomas on 26 Mar 2024
Hola Emily, apreciamos profundamente que te hayas tomado en tiempo de compartir con nosotros tu experiencia en nuestro Hotel Las Palomas. En nombre de todo el equipo, gracias por dejarnos servirte. Si hay algo más que podamos hacer para servirle, no dude en contactarnos.

8/10 Good

Maria

Travelled with family
Liked: Room comfort
Disliked: Staff & service
Close distance to malecón
We stayed herefor a week and opted-out of the all-inclusive because we wanted to explore the city. Traveled with 3 children under 5yo. With that in mind I’d like to share our experience Pros: family friendly hotel, there are a few pool options for children. There are palapas right on the beach, with local vendors who come up to sell different things. Breakfast buffet provides an array of food options, they seem to change the menu every other day but overall it was good & the views to the open seating are stunning! Rooms are comfortable and spacious. There’s an Oxxo within walking distance. Cons: some pool amenities weren’t working in the children’s pools. The water over at the boat pool was ice cold the week we were there (February) & was always empty because of that reason. Some areas to the hotel need some work. Id rate their customer service a 2/10, we had an issue where they charged us an extra week & weren’t able to get a full refund despite me speaking to a manager onsite! They’re super stingy with the pool towels so don’t loose them or that'll be an additional charged at checkout! From what we saw, this resort isn’t worth the money for allinclusive, their restaurant options are very limited including the bars, so save yourself a couple hundred dollars & opt-out. I’m glad we did! We enjoyed their breakfast & ventured out throughout our stay. Lots of local restaurants in the malecón & nearby area.
Stayed 1 night in Feb 2024
Response from Reservaciones Hotel Las Palomas on 26 Feb 2024
Hello María, apparently there has been a confusion and your opinion belongs to some other accommodation.Our branch is located in the city of Tepic, Nayarit, we are not on the beach, we do not have all-inclusive service, nor pools on the premises....But it will be a pleasure to welcome you again on the day you want to enjoy our services.Greetings

10/10 Excellent

Jose, Bell

Liked: Cleanliness, staff & service, property conditions & facilities
Food
Stayed 5 nights in Feb 2024
Response from Reservaciones Hotel Las Palomas on 16 Feb 2024
Hola Jose, apreciamos profundamente que te hayas tomado en tiempo de compartir con nosotros tu experiencia en nuestro Hotel Las Palomas. En nombre de todo el equipo, gracias por dejarnos servirte. Si hay algo más que podamos hacer para servirle, no dude en contactarnos.

6/10 Okay

Alvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place but
Great place but no restaurants near by. They have a restaurant but it is not open in the evening. It is also noisy.
Stayed 1 night in Sep 2023
Response from Todo el equipo de Hotel Las Palomas on 30 Sept 2023
Hello Alvin! We just want to let you know how much your comment means to us. We do our best to provide our customers with the best service, we hope to make your next visit more enjoyable. have a nice day!The entire team at Hotel Las Palomas!

10/10 Excellent

Esperanza

Travelled with partner
Liked: Cleanliness, staff & service
When i check in they send me to a different palomas hotel, i didn't like the location and spend more in transportation
Stayed 4 nights in Aug 2023
Response from Todo el equipo de Hotel Las Palomas on 30 Sept 2023
Hello Esperanza! We just want to let you know how much your comment means to us. We do our best to provide our customers with the best service, we hope to make your next visit more enjoyable. have a nice day!The entire team at Hotel Las Palomas!

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient right off the road
Stayed 1 night in Jun 2023

10/10 Excellent

Andres

Stayed 1 night in Nov 2022

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tepic Roadtrip Stopover
Nice stopover on road trip. Friendly & helpful front desk staff. Wish it had a pool and restaurant on site. Hotel was a bit noisy next to highway and gas station, but rooms in back were quiet.
Stayed 1 night in Aug 2022
Response from Hotel Las Palomas on 24 Nov 2022
Thanks for staying here, your opinion is very important for us. We look forward to your next visit.

10/10 Excellent

Margarita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked last minute, hotel was clean, great breakfast and staff was friendly!
Stayed 1 night in Aug 2022
Response from Hotel Las Palomas on 24 Nov 2022
Thanks for staying here, your opinion is very important for us. We look forward to your next visit.

8/10 Good

noel

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Jul 2022
Response from Hotel Las Palomas on 24 Nov 2022
Thanks for staying here, your opinion is very important for us. We look forward to your next visit.

8/10 Good

nina gabriela

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Esta cerca de los puntos a donde me transporto.
Stayed 1 night in May 2022
Response from Hotel Las Palomas on 24 Nov 2022
¡Gracias por alojarse aquí! Su opinión es muy importante para nosotros. Esperamos su próxima visita.

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View
Stayed 1 night in Mar 2022
Response from Hotel Las Palomas on 24 Nov 2022
¡Gracias por alojarse aquí! Su opinión es muy importante para nosotros. Esperamos su próxima visita.

10/10 Excellent

Justyna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean hotel with a great breakfast. Great value.
Stayed 1 night in Mar 2022
Response from Hotel Las Palomas on 24 Nov 2022
Thanks for staying here, your opinion is very important for us. We look forward to your next visit.

8/10 Good

Rodrigo

Stayed 1 night in Mar 2022
Response from Hotel Las Palomas on 24 Nov 2022
¡Gracias por alojarse aquí! Su opinión es muy importante para nosotros. Esperamos su próxima visita.

6/10 Okay

Bruce P

Travelled with family
Liked: Cleanliness, staff & service
3 story property with excellent staircases but NO elevators. Poor room lighting and dark bathroom. Excellent beds and bedding. No decorations at all and wood panels instead of usual hotel curtains. Good breakfast and safe parking area, but it is stone paved so drop your heavy bags with receptionist before parking because they may not roll. Hot water was scalding hot so use EXTREME care with showers especially with young ones.
Stayed 1 night in Jan 2022
Response from Hotel Las Palomas on 24 Nov 2022
Sorry for what happened, we will take action on the matter to improve our service. Thanks for your opinion.

10/10 Excellent

Luis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very friendly staff
Stayed 1 night in Feb 2022
Response from Hotel Las Palomas on 24 Nov 2022
Thanks for staying here, your opinion is very important for us. We look forward to your next visit.

10/10 Excellent

Bruce P

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good clean and good complete breakfasr.
Stayed 1 night in Jan 2022
Response from Hotel Las Palomas on 24 Nov 2022
Thanks for staying here, your opinion is very important for us. We look forward to your next visit.

6/10 Okay

nina gabriela

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Conveniente por la cercanía al lugar a donde íbamos
Stayed 1 night in Dec 2021
Response from Hotel Las Palomas on 24 Nov 2022
¡Gracias por alojarse aquí! Su opinión es muy importante para nosotros. Esperamos su próxima visita.

6/10 Okay

Jose

Liked: Staff & service
Stayed 1 night in Dec 2021
Response from Hotel Las Palomas on 24 Nov 2022
Una disculpa por lo sucedido, tomaremos cartas en el asunto a fin de mejorar nuestro servicio. Gracias por sus comentarios, estaremos al pendiente de cualquier situación.

6/10 Okay

Roberto

Travelled with partner
24 hour services
Stayed 1 night in Nov 2021
Response from Hotel Las Palomas on 24 Nov 2022
Thanks for staying here, your opinion is very important for us. We look forward to your next visit.

10/10 Excellent

Blanca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Hotel Las Palomas on 24 Nov 2022
¡Gracias por alojarse aquí! Su opinión es muy importante para nosotros. Esperamos su próxima visita.

10/10 Excellent

Enrique

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing morning. Breakfast
A little bit hard to get there due to highway intersections, once you find it all is good
Stayed 1 night in Nov 2021
Response from Hotel Las Palomas on 24 Nov 2022
Thanks for staying here, your opinion is very important for us. We look forward to your next visit.

8/10 Good

Victor Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and affordable.
Overall good, little noisy because it is situated just aside from the highway. Rooms are very good.
Stayed 1 night in Nov 2021
Response from Hotel Las Palomas on 24 Nov 2022
Thanks for staying here, your opinion is very important for us. We look forward to your next visit.

10/10 Excellent

Carlos

Stayed 1 night in Oct 2021
Response from Hotel Las Palomas on 24 Nov 2022
¡Gracias por alojarse aquí! Su opinión es muy importante para nosotros. Esperamos su próxima visita.

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Oct 2021
Response from Hotel Las Palomas on 24 Nov 2022
¡Gracias por alojarse aquí! Su opinión es muy importante para nosotros. Esperamos su próxima visita.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived at night, and there was people ready to help me… I loved their treatment, and attention the free breakfast was excellent. Las Palomas Tepic Express was very clean. Will definitely stay there again:)
Stayed 1 night in Oct 2021
Response from Hotel Las Palomas on 24 Nov 2022
Thanks for staying here, your opinion is very important for us. We look forward to your next visit.

8/10 Good

Verified traveller

Travelled with partner
I liked the staff but didn't like breakfast
Stayed 1 night in Jun 2021
Response from Las Palomas Express on 23 Jun 2021
Muchas gracias por sus comentarios¡¡ Los tomaremos en cuenta para mejorar el servicio

2/10 Terrible

dave

Stayed 1 night in Jun 2021
Response from Hotel Las Palomas on 24 Nov 2022
Una disculpa por lo sucedido, tomaremos cartas en el asunto a fin de mejorar nuestro servicio. Gracias por sus comentarios, estaremos al pendiente de cualquier situación.

8/10 Good

Marta paulina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendable para una estancia sencilla
Muy bien.! 👌 por el precio y ubicacion
Stayed 1 night in May 2021
Response from Las Palomas Express on 17 Jun 2021
Muchas gracias¡¡

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The service was good. The only thing I did not like was too much noise
Stayed 1 night in May 2021
Response from Las Palomas Express on 17 Jun 2021
Muchas gracias por sus comentarios, tomaremos en cuenta lo del ruido.

10/10 Excellent

Soleil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Las Palomas Express on 17 Jun 2021
Muchas gracias¡¡¡

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Very good price free breakfast
Stayed 1 night in Apr 2021
Response from Las Palomas Express on 5 May 2021
Gracias por sus comentarios

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2021
Response from Hotel Las Palomas on 24 Nov 2022
¡Gracias por alojarse aquí! Su opinión es muy importante para nosotros. Esperamos su próxima visita.

2/10 Terrible

Verified traveller

Stayed 1 night in Oct 2020
Response from Catalina on 6 Oct 2020
Lamentamos mucho su apreciación, nos gustaría comunicarnos con Usted para saber realmente en que fallamos, con la intención siempre de mejorar y dar el mejor servicio.

10/10 Excellent

patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything good , but does not have an elevator, great location
Stayed 2 nights in Aug 2020
Response from Catalina on 28 Aug 2020
Muchas gracias por su comentario, estamos para servirle con lo mejor de nosotros.

10/10 Excellent

Karim

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Quiet. Clean. Staff was friendly and helpful. Great breakfast.
Stayed 1 night in Jan 2020
Response from Hotel Las Palomas on 20 Jan 2020
Thanks a lot for your comments, every single opinion is very important for us. Have a nice day!

8/10 Good

Melissa, San Diego, CA USA

Travelled with family
Liked: Property conditions & facilities
You get what you pay for. Great price for clean, spacious room with very basic amenities. Wifi was good. Doesn't have badic amenties we are used to. No hair dryer, microwave, mini fridge, no drawers to put things in. Overall great price for clean place.
Stayed 5 nights in Dec 2019
Response from Hotel Las Palomas Express on 2 Jan 2020
Tanks a lot for your comments, every single opinion its very important for us. Have a nice day!

4/10 Poor

Barbara

Liked: Staff & service
Disliked: Property conditions & facilities
The outdoor pool, restaurant, and bar were non existent. My reservation stated I had all the facilities but when we got there nothing. Appears they have a sister hotel by same name. Staff was nice. Bare essentials in room. I was looking forward to a relaxing two days. Very disappointed.
Stayed 2 nights in Oct 2019
Response from Hotel Las Palomas on 22 Nov 2019
We sorry that your stay was not entirely pleasant. Your comments are very important for us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2019
Response from Hotel Las Palomas on 2 Oct 2019
¡Buen día!, gracias por compartirnos su calificación respecto a la anterior visita en nuestro hotel. Un cordial saludo.

8/10 Good

Verified traveller

Stayed 1 night in Aug 2019
Response from Hotel Las Palomas on 6 Sept 2019
Gracias por compartirnos su calificación, ¡Que tenga un excelente día!

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was the first "authentic" feeling property we stayed at on our trip.
Stayed 1 night in Aug 2019
Response from Hotel Las Palomas on 3 Sept 2019
Thanks for your comments, your opinion is very important for us. Have a nice day!

8/10 Good

Oscar, Boise idaho

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The king bed was comfortable.the buffet was lots of good food to choose from
Stayed 1 night in Aug 2019
Response from Hotel Las Palomas on 19 Aug 2019
Thanks for your comment, your opinion is very important for us. Have a nice day!

6/10 Okay

Verified traveller

Dont have an elevator, have to carry. My luggage thro
Stayed 2 nights in Jun 2019
Response from Recepcion express on 2 Jul 2019
We're sorry you did not enjoy a good experience. For our part, we will do everything possible to solve the problem you mentioned. Thank you for notifying us. Thank you for staying with us! Your opinion is very important to us!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Jun 2019
Response from Recepción express on 26 Jun 2019
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

10/10 Excellent

Edgardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Torres Family
Great price, great location 👌
Stayed 1 night in Apr 2019
Response from Recepcion express on 10 Apr 2019
Thanks for staying with us! Your opinion is very important to us.

6/10 Okay

Maria

Liked: Cleanliness, staff & service, room comfort
Good
This is not the ideal hotel for more than a couple of days since there’s no place to store clothes.
Stayed 9 nights in Feb 2019
Response from e on 2 Apr 2019
Thanks for staying with us! Your opinion is very important to us

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Great value, good stop
Stayed 1 night in Feb 2019
Response from express on 2 Apr 2019
Thanks for staying with us! Your opinion is very important to us

6/10 Okay

Colin

Liked: Cleanliness, staff & service
Driving throu
Really hard to find,has no restaurant or bar, no internet in room,no fridge and no coffee ,maker.in room .But large room good beds and clean overall good value for a night if just passing throu
Stayed 1 night in Feb 2019
Response from express on 2 Apr 2019
Thanks for staying with us! Your opinion is very important to us