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Reviews of Fray Junipero Serra

3.5 out of 5
Fray Junipero Serra
Lerdo 23 Poniente, Tepic, NAY

Reviews

9.4

Exceptional

Rating 10 - Excellent. 654 out of 912 reviews" "
Rating 8 - Good. 207 out of 912 reviews" "
Rating 6 - Okay. 30 out of 912 reviews" "
Rating 4 - Poor. 12 out of 912 reviews" "
Rating 2 - Terrible. 9 out of 912 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kendra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Raquel, Hermiston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The little plaza needs a lot of upgrades and cleaning
Stayed 5 nights in May 2024
Response from Mario S. on 21 May 2024
Raquel thank you staying with us! I assure you that we will continue pressing the issue about a project for the city plaza with our local government

2/10 Terrible

Sonya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room attendant was very friendly and great location, however, hotel was extremely negligent by painting the parking lot ramp which sits right above hotel with some sort of thinner chemical in the middle of the night while all of it’s guest rested peacefully. We were woken up by the pungent and toxic smell, needless to say, we all flew back home with headaches.
Stayed 3 nights in Apr 2024
Response from Mario S. on 29 Apr 2024
Sonya I sincerely apologize for the oversight on this issue, we have taken action with our maintenance team to prevent something like this happening in the future. Hopefully we can get in touch directly to address this further

8/10 Good

Raul

Stayed 3 nights in Apr 2024
Response from Mario S. on 14 May 2024
Raul muchas gracias por darnos tu valoración, fue un placer atenderte

8/10 Good

Mariela Janeth

Travelled with family
Liked: Staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Mario S. on 16 Apr 2024
Mariela muchas gracias por darnos tu valoración, fue un placer atenderte!

10/10 Excellent

Luis, Sun Valley

Travelled with family
Liked: Amenities
Great place to stay. Always stay here when in Tepic. Clean rooms and bathroom. The staff is fabulous. Highly recommend this place. Within walking distance to restaurants museums and Mercado.
Stayed 2 nights in Apr 2024
Response from Mario S. on 10 Apr 2024
Luis thank you so much for your review of our hotel. It's great to hear that you had a great stay with us, we look forward to seeing you again soon!

8/10 Good

luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient shopping and food options.
Stayed 11 nights in Mar 2024
Response from Mario S. on 5 Apr 2024
Luis thank you so much for your review or our hotel, we look forward too seeing you again very soon!

10/10 Excellent

Ofelia

Travelled with partner
Liked: Amenities, property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from Mario S. on 2 Apr 2024
Ofelia thank you so much for your review of our hotel, it's great to know that you had a pleasant stay!

10/10 Excellent

Ofelia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The best. The breakfast is delicious
Stayed 1 night in Mar 2024
Response from Mario S. on 30 Mar 2024
Ofelia thank you so much for your review. It's great to hear that you had a great stay and enjoyed our breakfast!

8/10 Good

Carlos, Miami

Travelled with partner
Liked: Staff & service, property conditions & facilities
Good hotel for the location. Attentive staff. Not much around to see or visit, and the street below got noisy at night with music and a bunch of barking dogs. Restaurant was ok.
Stayed 2 nights in Mar 2024
Response from Mario S. on 22 Mar 2024
Carlos thank you so much for your feedback, I will share your comments with our team so we can take action about the neighbors and street dogs with the city.

8/10 Good

Miguel

Travelled with partner
Friendly staff. Restaurant serves good, fresh food. Coffee shop has excellent pastries.
Stayed 3 nights in Mar 2024
Response from Mario S. on 21 Mar 2024
Miguel thank you so much for your review. It's great to hear that you enjoyed your stay with us!

10/10 Excellent

Alicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the place, clean, comfortable, quiet. View of our room not the best compared room facing ng the town square. Lots to see within walking distance. Good food. Only suggestion is coffee in the room gor early risers/travelers.
Stayed 1 night in Mar 2024
Response from Mario S. on 15 Mar 2024
Alicia thank you so much for your review of our hotel. It's great to hear that you had a wonderful stay and enjoyed your time in Tepic!

8/10 Good

JOANNA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance from many things (church, stores, restaurants etc..)
Stayed 3 nights in Mar 2024
Response from Mario S. on 12 Mar 2024
Joanna thank you so much for your review, we look forward to seeing you again soon!

8/10 Good

Holly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the view of the plaza and all the activity there. Did not like the dogs!
Stayed 2 nights in Mar 2024
Response from Mario S. on 8 Mar 2024
Holly thank you so much for your review! We will make sure to talk city officials about the issue you mention with dogs.

10/10 Excellent

Octavio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio y excelente atención del personal.
Stayed 5 nights in Feb 2024
Response from Mario S. on 6 Mar 2024
Octavio muchas gracias por darnos tu opinión, es un placer saber que tuviste una excelente estancia con nosotros, me aseguraré de felicitar a nuestro personal por su gran labor.

10/10 Excellent

Esperanza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La vista desde el hotel es muy bonita, el desayuno bueno, varias opciones.
Stayed 3 nights in Feb 2024
Response from Mario S. on 26 Feb 2024
Esperanza muchas gracias por tu opinión, es un placer saber que tuviste una excelente estancia y disfrutaste tu desayuno!

10/10 Excellent

glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Mario S. on 23 Feb 2024
Glenn agradecemos mucho tu valoración estamos para servirte

8/10 Good

Vicente

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2024
Response from Mario S. on 19 Feb 2024
Vicente muchas gracias por tu valoración, estamos para servirte!

10/10 Excellent

Gerardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Mario S. on 27 Jan 2024
Gerardo muchas gracias por darnos tu valoración, fue un placer atenderte!

8/10 Good

Guadalupe

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel is located in the center of the city, has a spectacular view and is close to shops and restaurants, I did not like the service of its staff, they do not show interest in their guests. I was waiting more than five minutes to check in, they just passed by and ignored me. Overall hotel was clean .
Stayed 2 nights in Jan 2024
Response from Mario S. on 24 Jan 2024
Guadalupe thank you so much for your review, your comments are very important to us and we will immediately investigate the issue you mention with the staff! It was our pleasure to serve you.

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast friendly staff service
Stayed 1 night in Jan 2024
Response from Mario S. on 16 Jan 2024
Juan thank you so much for your review, I'll make sure to share your comments with our team. We look forward to seeing you again very soon!

8/10 Good

Gustavo

Travelled with family
Liked: Staff & service
Stayed 6 nights in Dec 2023
Response from Mario S. on 11 Jan 2024
Gustavo muchas gracias por darnos tu opinión, estamos para servirte!

8/10 Good

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Mario S. on 10 Jan 2024
Roberto muchas gracias por darnos tu valoración, estamos para servirte!

10/10 Excellent

Teodoro, SAN DIEGO

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mario S. on 8 Jan 2024
Teodoro muchas gracias por tu valoración de nuestro hotel. Estamos para servirte!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location but noisy
Very noisy area. Church bells begun to sound very early in the morning. Mattresses not in good condition.
Stayed 3 nights in Dec 2023
Response from Mario S. on 8 Jan 2024
Thank you for your review. I sincerely apologize for the issues you mention, we have shared your comments with management!

10/10 Excellent

Sal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Mario S. on 8 Jan 2024
Sal muchas gracias por darnos tu valoración, estamos para servirte!

10/10 Excellent

Carlos

Stayed 2 nights in Jan 2024
Response from Mario S. on 8 Jan 2024
Carlos muchas gracias por tu valoración, estamos para servirte!

10/10 Excellent

Heidi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a centered location, very convenient. The hotel staff is nice, including the parking structure security. We were able to go in and out as we pleased. We loved the hotel breakfast, it never disappoints.
Stayed 2 nights in Dec 2023
Response from Mario S. on 8 Jan 2024
Heidi, thank you so much for your review. It is a pleasure to know that you had a great stay with us and that you loved our breakfast for guests!

10/10 Excellent

Gloria

Stayed 4 nights in Dec 2023
Response from Mario S. on 24 Jan 2024
Gloria muchas gracias por darnos tu valoración, estamos para servirte!

10/10 Excellent

Fabian

Stayed 1 night in Dec 2023
Response from Mario S on 29 Dec 2023
Fabian muchas gracias por darnos tu opinión, estamos para servirte!

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a clean property, staff was very helpful
Stayed 4 nights in Dec 2023
Response from Mario S. on 29 Dec 2023
Vanessa thank you so much for your review of our hotel, we look forward to seeing you again very soon!

10/10 Excellent

Marivel

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 7 nights in Dec 2023
Response from Mario S. on 23 Dec 2023
Marivel muchas gracias por regalarnos tu valoración, estamos para servirte!

10/10 Excellent

Cortes Parra

Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from Mario S. on 20 Dec 2023
Muchas gracias por regalarnos una valoración, fue un placer atenderle!

10/10 Excellent

leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Mario S. on 20 Dec 2023
Leslie muchas gracias por darnos tu valoración, estamos para servirte!

10/10 Excellent

Jose

Stayed 3 nights in Dec 2023
Response from Mario S. on 3 Jan 2024
José muchas gracias por darnos tu valoración, fue un placer atenderte!

10/10 Excellent

Maria, downey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Mario S. on 11 Dec 2023
Maria muchas gracias por tu valoración, fue un placer atenderte!

8/10 Good

Vicente

Stayed 3 nights in Nov 2023
Response from Mario S. on 13 Nov 2023
Vicente muchas gracias por tu valoración, estamos para servirte!

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a very nice place to stay. It is always the stop we look forward to the most. But a fridge and coffee in the room would be nicer.
Stayed 1 night in Nov 2023
Response from Mario S. on 10 Nov 2023
Thank you so much for your review Mark. It's always a pleasure to have you with us and I'll definitely let management know about your petition.

10/10 Excellent

Jovani

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Nov 2023
Response from Mario S. on 10 Nov 2023
Jovani thank you so much for your review of our hotel, we look forward to seeing you again very soon!

10/10 Excellent

Tristan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. RIght in the middle of the Centro de Tepic. Across the street from the beautiful cathedral. Lots of good places to eat and shop within walking distance. Very easy to get a taxi right in front of the hotel. Will stay here again when we go to Tepic.
Stayed 2 nights in Oct 2023
Response from Mario S on 30 Oct 2023
Tristan thank you much for your review. It’s very pleasant to hear that you had a great stay with us, we look forward to seeing you again during your next visit to Tepic!

10/10 Excellent

Areli

Stayed 1 night in Oct 2023
Response from Mario S. on 13 Nov 2023
Areli agradecemos mucho tu valoración, fue un placer atenderte!

10/10 Excellent

HUGO

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the the location and the hotel it is very clean I always book at this hotel
Stayed 1 night in Oct 2023
Response from Mario S. on 23 Oct 2023
Hugo thank you so much for your review, it was our pleasure to serve you

10/10 Excellent

Henry

Stayed 1 night in Jun 2023
Response from Mario S. on 19 Oct 2023
Henry muchas gracias por regalarnos tu opinión, fue un placer atenderte!

10/10 Excellent

Moises

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I actually made reservations for my elderly aunt and her friend who is around the same age. They were both very happy with the service. They liked the food and overall, the location of the hotel.
Stayed 7 nights in Oct 2023
Response from Mario S. on 17 Oct 2023
Moises thank you so much for your review. We're glad to hear that your aunt and her friend had a great stay with us!

10/10 Excellent

Raul

Travelled with family
Liked: Cleanliness, staff & service
Love our stay
Stayed 1 night in Oct 2023
Response from Mario S. on 17 Oct 2023
Raul thank you so much for your review. It makes us very happy to know that you had a wonderful stay, it's our pleasure to serve you!

8/10 Good

Lorena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Mario S. on 9 Oct 2023
Lorena agradecemos mucho tu valoración, estamos para servirte!

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best place in Tepic
Stayed 2 nights in Oct 2023
Response from Mario S. on 4 Oct 2023
Pablo thank you so much for your kind review of our hotel. We look forward to seeing you again soon!

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Mario S. on 26 Sept 2023
Lorena muchas gracias por darnos una valoración, estamos para servirte!

10/10 Excellent

Lorena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación. La comida en el hotel es muy buena. El staff es muy amable y servicial. Excelente relación calidad-precio.
Stayed 3 nights in Sep 2023
Response from Mario S. on 22 Sept 2023
Lorena muchas gracias por regalarnos tu opinión. Fue un placer atenderte! Esperamos poder volver a verte nuevamente muy pronto.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Mario S. on 13 Sept 2023
Muchas gracias por darnos su valoración!