10/10 Cemerlang
Randall
16 Apr 2026
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Everything was fine The property was remodeled and upgraded since my last visit nice new bathroom nice new beds one glaring omission is there in not a safe in the room. The front desk person in the morning was outstanding. She got me access to my reward points by searching my info on the hotel computer. The people at the reward were totally useless in fact one hung up on me. Because she couldn’t verify me. I have been a Teeards member for maybe 20 years or more. The information to verified such as an email address that I haven’t used in 20 years and I couldn’t remember what it was along with an old old old cell phone number that I couldn’t begin to remember made it impossible to verify me even though I gave them my reward membership number. The solution of the reward woman was to just hang up on me. That’s when I went to the front desk and the woman researched old stays and found my old email and old phone number she went anove and beyond in contrast to the mast useless woman in the customer service at the rewards program. She could deal with the verification pfobl and she alone is enough. Reason to going to anther hotel reward program.
Randall
Menginap 1 malam pada Apr 2026