Dear Guest, It is always a pleasure by reading a review coming from a guest with satisfaction. We are thrilled to hear you are happy with our hotel，especially the service and the Western restaurant. I understand the importance of friendly service and I am happy that our hotel met your expectation. I will share your feedback with our team. We definitely recognize that guest satisfaction is a strong support for our hotels and our brands. We also took immediate action to work on how we can improve the internet quality. Again, thank you so much for your endless kind compliments. We really appreciate your review and we look forward to welcoming you back for another wonderful experience. All the best, Pullman Taiyuan

Dear Guest, It is always a pleasure by reading a review coming from a guest with satisfaction. We are thrilled to hear you are happy with our hotel，especially the service and the perfume. I understand the importance of friendly service and I am happy that our hotel met your expectation. I will share your feedback with our team. We definitely recognize that guest satisfaction is a strong support for our hotels and our brands.We really appreciate your review and we look forward to welcoming you back for another wonderful experience. All the best, Pullman Taiyuan

Dear Guest, Thank you very much for choosing Pullman Taiyuan and giving us valuable comments. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am sure that this feedback will serve as guidance to all of our staff as we strive to continuously improve the quality of our services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely, Pullman Taiyuan

Dear Guest, Thank you very much for choosing Pullman Taiyuan and giving us valuable comments. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am sure that this feedback will serve as guidance to all of our staff as we strive to continuously improve the quality of our services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely, Pullman Taiyuan

尊敬的贵宾，感谢您选择太原富力铂尔曼大酒店并给予我们宝贵的点评。很荣幸看到您对酒店整体的认可和满意，我们会继续努力不断进步，让每一位来酒店入住的宾客都感受到宾至如归的体验。再次感谢您的分享，我们真诚期待您的再次光临。祝好 太原富力铂尔曼大酒店

Dear Guest, Thank you very much for choosing Pullman Taiyuan and giving us valuable comments. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am sure that this feedback will serve as guidance to all of our staff as we strive to continuously improve the quality of our services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely,

Dear Guest, Thank you for choosing Pullman Taiyuan and taking time to tell us about your experience. I’m very disappointed and embarrassed to learn that the experience was poor during your recent visit at our hotel. My sincere apologies for the room temperature and the breakfast experience. This is certainly not representative of the Pullman hotel service and standards. Your comment is highly valuable to us and please be rest assured that we will continue to enhance our guest experience, focus on guest room facilities and work on the breakfast selections and quality. Thank you once again for bringing this up so that we could follow up and improve in the future. We sincerely hope to have a chance to welcome you back and restore your confidence in us. Warmest regards, Kevin Sung General Manager/Pullman Taiyuan

Dear Guest, Thank you very much for choosing Pullman Taiyuan and giving us valuable comments. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am sure that this feedback will serve as guidance to all of our staff as we strive to continuously improve the quality of our services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely,

Dear Elizabeth, Thank you for your review of Pullman Taiyuan. We are glad to hear you enjoyed our helpful service. We are sorry to hear that our breakfast & WIFI was not to your liking, I hope you will accept my assurance that your experience is not typical and would welcome the opportunity to restore your image of our hotel. We strive to provide a superior service experience for every customer and hope to have the opportunity of welcoming you back to Pullman Taiyuan. Wish you a lovely week ahead. Sincerely, Kevin Sung General Manager / Pullman Taiyuan

Dear Guest, Thank you very much for giving us valuable feedback. I am very concerned to hear that the temperature in your room did not meet your expectation, immediate training was conducted to make sure all staff be familiar on how to adjust room temperature according to guest request. At Pullman Taiyuan, we strive to provide a superior staying experience for every guest therefore your feedback is very important to us, please be assured that we will work tirelessly to continuously improve the quality of hotel facilities and services. We are all looking forward to welcoming you again for a most delightful stay. Best regards, Kevin Sung General Manager

Dear Guest, Thank you very much for giving us valuable feedback. I am very concerned to hear that the temperature in your room did not meet your expectation, immediate training was conducted to make sure all staff be familiar on how to adjust room temperature according to guest request. At Pullman Taiyuan, we strive to provide a superior staying experience for every guest therefore your feedback is very important to us, please be assured that we will work tirelessly to continuously improve the quality of hotel facilities and services. We are all looking forward to welcoming you again for a most delightful stay. Best regards, Kevin Sung General Manager

Dear Guest， Thank you very much for choosing to stay in Pullman Taiyuan and taking time to tell us about your experience. I am sorry that our solution did not meet your expectations about your compliant; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We have asked relevant department to improve their service and organize a hospitality training immediately, I believe you will feel our difference when you come back again and we still count on your trust on us to enhance to service and facility in Pullman Taiyuan. Thank you again for sharing your experience and my team can’t wait for your next visit at Pullman Taiyuan. Sincerely Kevin Sung General Manager/Pullman Taiyuan

Dear Guest, Thank you for taking your time to share your pleasant experience at Pullman Taiyuan. The entire service team always does their best to ensure our guests receiving the warmest welcome and service, I will certainly share your review with them and I believe this will greatly encourage us to continually offer the best service to every guests. Thank you again for sharing your experience and my team can’t wait for your next visit at Pullman Taiyuan. Warmest regards, Kevin General Manager / Pullman Taiyuan

Dear Amy, It is always a pleasure by reading a review coming from a guest with satisfaction. We are thrilled to hear you are happy with our service and staff. I understand the importance of friendly attitude and I am happy that our hotel met your expectation. I will share your feedback with our team. We definitely recognize that guest satisfaction is a strong support for our hotels and our brands. We really appreciate your review and we look forward to welcoming you back for another wonderful experience. All the best, Kevin Sung. General Manager

Dear Guest, Thank you very much for choosing Pullman Taiyuan and giving us valuable comments. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am sure that this feedback will serve as guidance to all of our staff as we strive to continuously improve the quality of our production. We appreciate your sharing your concerns and look forward to an opportunity to welcome you back! Yours Sincerely, Kevin Sung/General Manager

尊敬的贵宾， 感谢您下榻太原富力铂尔曼大酒店。您对我们的支持和爱护使我和团队受宠若惊，我们会继续努力，寻求为我们的客人提供更好的服务以及住宿。 再次感谢您的分享并诚挚期待您的再度光临。 祝好！ 太原富力铂尔曼大酒店 总经理

Dear Guest, may I begin with thank you for taking your time to share your pleasant experience at Pullman Taiyuan. The entire service team always does their best to ensure our guests receiving the warmest welcome and service, I will certainly share your review with them and I believe this will greatly encourage us to continually offer the best service to every guests Thank you again for sharing your experience and my team can’t wait for your next visit at Pullman Taiyuan. Warmest regards, Kevin General Manager / Pullman Taiyuan

尊敬的贵宾，感谢您选择太原富力铂尔曼大酒店并抽出宝贵的时间和我们分享您的入住体验。作为太原市场的首家铂尔曼品牌的高端商务酒店，我们一直致力于为宾客提供温馨舒适的入住环境及专业热情的服务品质。期待在不久的将来可以迎来您的再次入住感受我们不一样的高品质服务。祝好 太原富力铂尔曼大酒店 总经理

Dear Guest, May I begin with thank you for your feedback and we are happy that you are satisfied with value. I will share this feedback with my team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Meanwhile,we will make corresponding action plan about the bathroom cleanliness. Thank you again for sharing your experience and we sincerely looking forward to your next visit in Pullman Taiyuan. Sincerely Kevin Sung General Manager Pullman Taiyuan

Dear Guest, Thank you very much for choosing Pullman Taiyuan and giving us valuable comments. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am sure that this feedback will serve as guidance to all of our staff as we strive to continuously improve the quality of our services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely, Kevin Sung General Manager

Dear Guest, Thank you for taking your time to share your pleasant experience at Pullman Taiyuan. The entire service team always does their best to ensure our guests receiving the warmest welcome and service, I will certainly share your review with them and I believe this will greatly encourage us to continually offer the best service to every guests. Thank you again for sharing your experience and my team can’t wait for your next visit at Pullman Taiyuan. Warmest regards, Kevin General Manager / Pullman Taiyuan

Dear Guest, Thank you for taking time to share your staying experience at Pullman Taiyuan. I am glad to hear that you are happy with hotel room and staff eager to help attitude. Meanwhile, thank you for taking time to reflect your suggestions on improving service. It’s us that should make the apology to you for swimming pool arrangement and room service. With high attention in the areas you have pointed out, I have shared your feedback to the management team and urge them to take immediate action. Indeed, there are more training and supervision should be given to staff and we will certainly focus more in the details. My team and I are looking forward to your continue patronage at Pullman Taiyuan. Yours sincerely, Kevin Sung General Manager

Dear guest, Thank you for taking your time to share your pleasant experience at Pullman Taiyuan. The entire service team always does their best to ensure our guests receiving the warmest welcome and service, I will certainly share your review with them and I believe this will greatly encourage us in a continuous delivering of quality service. Meanwhile, we will continue to work on the Chinese restaurant including product and service. Thank you again for sharing your experience and we sincerely looking forward to your next visit at Pullman Taiyuan. Warmest regards, Kevin General Manager / Pullman Taiyuan

Dear Vincent, thank you very much for choosing Pullman Taiyuan and giving us valuable comments. It is very honored to see that you are happy with the room and service by all-day dining restaurant. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. meanwhile, thank you for taking time to reflect your experience with us thoroughly and it’s us that should make the apology to you for an under expectation meal in Chinese Restaurant. Since the hotel opened, Chinese restaurant has been a lot of customer high praise with good dishes and service. Your feedback caused our highly attention, I have shared your feedback to our management team and for the first time to take action plan. Indeed, there are more training and supervision should be given to Chinese restaurant and we should certainly focus more in the details. My sincere apologies again for above mentioned unpleasant experience of my Chinese restaurant but we still count on your trust on us to enhance our deficiency in Pullman Taiyuan. I am looking forward to your continue patronage and it will be my great pleasure if I can have chance to welcome you in person at Pullman Taiyuan. Sincerely, Kevin Sung General Manager

Dear guest, May I begin with thank you for your feedback and we are happy that you are satisfied with your stay in our hotel. I will share this feedback with my team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we sincerely looking forward to your next visit in Pullman Taiyuan. Sincerely Kevin Sung Pullman Taiyuan

Dear Joel, Thank you for giving us kind refection on your stay in Pullman Taiyuan, we are very glad to hear that you are satisfied with our product and service and further more your recognition regarding the value. It's always nice to hear a positive review, I will share your recognition with my team and I am sure this will serve as an great encouragement to them. Thank you again and we look forward to welcome you back very soon. Sincerely. Kevin Sung General Manager Pullman Taiyuan

Dear Amit, Thank you for taking time to reflect on your experience with us.It is always a pleasure to hear a positive review and I am delighted that the facilities of hotel and the service provided by our team have satisfied you. Thank you for giving us valuable suggestions regarding the varieties of room service menu, F&B management team will work on this topic for further improvement.

Dear Guest, Thank you very much for choosing Pullman Taiyuan and giving us valuable comments. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am sure that this feedback will serve as guidance to all of our staff as we strive to continuously improve the quality of our services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely, Kevin Sung General Manager

Dear Guest, Thank you very much for choosing to stay in Pullman Taiyuan and giving us the review regarding your stay. I am very happy to see that you are satisfied with our service, this is a great recognition to the team. Pullman located in developing area of Taiyuan however it takes only about 20mins from hotel to city center and it gives great convenience for traffic since we are very close to the city main traffic line the middle north ring line and middle eastern ring line. We look forward to an opportunity to welcome you back! Sincerely Kevin Sung General Manager Pullman Taiyuan

尊敬的贵宾，感谢您对太原富力铂尔曼大酒店的支持与厚爱，您对酒店整体的高度认可让我们深受鼓舞。太原富力铂尔曼是一个可以完美融合商务和休闲的酒店，我们深知，一间舒适的客房，一份地道的菜肴对向您一样的精英旅行者有多么重要。我们期待您的再次光临，也希望您能随时提醒我们，如何让您在这里，感觉更加自在，更加备受欢迎。祝生活愉快！太原富力铂尔曼大酒店

尊敬的贵宾，感谢您选择太原富力铂尔曼大酒店并给予我们如此详尽的分享。为宾客带来卓越的入住体验是我们孜孜不倦的追求，我将您的点评同整个团队进行了分享，我们均感到备受鼓舞。衷心感谢您！ 感谢您细致而真诚的分享，让我们感受到我们的每一次的努力都能为您带来愉悦的入住体验。真诚期待在不久的将来可以迎来您的再次入住。祝好 太原富力铂尔曼大酒店

尊敬的贵宾，感谢您选择太原富力铂尔曼大酒店并给予我们宝贵的点评。很荣幸看到您对酒店整体的认可和满意，我们会继续努力不断进步，让每一位来酒店入住的宾客都感受到宾至如归的体验。再次感谢您的分享，我们真诚期待您的再次光临。祝好 太原富力铂尔曼大酒店

尊敬的贵宾，感谢您选择太原富力铂尔曼大酒店并给予我们宝贵的点评。很荣幸看到您对酒店整体的认可和满意，我们会继续努力不断进步，让每一位来酒店入住的宾客都感受到宾至如归的体验。再次感谢您的分享，我们真诚期待您的再次光临。祝好 太原富力铂尔曼大酒店

尊敬的贵宾，感谢下榻太原富力铂尔曼大酒店并给予宝贵的意见。作为雅高集团旗下的高端商务酒店，我们期望能为每一位宾客提供最好的入住体验。我会将您的反馈和服务团队分享，相信这将会让他们得到很大的鼓舞，而您的认可也正是我们不断完善产品和服务的动力。期待您的再次入住。 太原富力铂尔曼大酒店

尊敬的贵宾，首先感谢选择下榻太原富力铂尔曼大酒店并给予我们宝贵的点评。太原富力铂尔曼大酒店自开业以来始终坚持为宾客提供专业热情且物超所值的服务，我会将您对前台员工的肯定传达至本人并努力培养出更多优秀的员工，并忠心希望能在太原富力铂尔曼大酒店再次欢迎阁下的光临。 祝好 太原富力铂尔曼大酒店

Dear Guest, Thank you very much for choosing Pullman Taiyuan and giving us valuable comments. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am sure that this feedback will serve as guidance to all of our staff as we strive to continuously improve the quality of our services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely,

Dear Guest, Thank you very much for choosing Pullman Taiyuan and giving us valuable comments. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am sure that this feedback will serve as guidance to all of our staff as we strive to continuously improve the quality of our services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely, Kevin Sung General Manager

尊敬的贵宾，感谢阁下选择下榻太原富力铂尔曼大酒店并给予反馈。得知您对我们的认可，十分开心。陈如您所说，酒店地处太原北中环街和东中环路交汇处，随着酒店及富力广场的陆续开业，酒店所在的富力城各项配套设施日趋完善，已经成为集居住，教育，购物，休闲和娱乐于一体的北城新中心，且交通十分便捷。作为法国雅高旗下的高端商务酒店，我和我的服务团队一直而且也会继续努力，力求提供给每一位贵宾一个融合商务和休闲的用餐，会议，宴请及住宿的环境。再次感谢阁下的入住，我们期待再次为您服务。祝 好！ 太原富力铂尔曼大酒店 总经理

尊敬的贵宾，感谢您选择太原富力铂尔曼大酒店并给予我们及时宝贵的反馈。得知您对我们的满意，我和我的团队表示万分的感谢。我们将继续努力不断提升，为您的下次入住提供更加完美的服务体验。也期待您能给予我们更多详尽的反馈帮助我们做到更好。我们真诚期待您的再次光临。祝好 太原富力铂尔曼大酒店 总经理

Dear Guest, Thank you for taking your time to share your pleasant experience at Pullman Taiyuan. The entire service team always does their best to ensure our guests receiving the warmest welcome and service, I will certainly share your review with them and I believe this will greatly encourage us to continually offer the best service to every guests. Thank you again for sharing your experience and my team can’t wait for your next visit at Pullman Taiyuan. Warmest regards, Kevin General Manager / Pullman Taiyuan

尊敬的贵宾， 感谢阁下选择下榻太原富力铂尔曼大酒店并给予反馈。酒店地处太原北中环街和东中环路交汇处，随着酒店及富力广场的陆续开业，酒店所在的富力城各项配套设施日趋完善，已经成为集居住，教育，购物，休闲和娱乐于一体的北城新中心，且交通十分便捷。 作为法国雅高旗下的高端商务酒店，我和我的服务团队一直而且也会继续努力，力求提供给每一位贵宾一个融合商务和休闲的用餐，会议，宴请及住宿的环境。再次感谢阁下的入住。 祝 好！ 太原富力铂尔曼大酒店 总经理

Dear Mr. Alain, Thank you very much for choosing Pullman Taiyuan and taking time to tell us about your experience, I am glad to hear that you are satisfied with our staff service, infrastructure and comfort. At the same time, please accept my apologies for noise nuisances from wedding gongs and drums. My team already realized the problem and is working on the best solutions. At Pullman hotels, we strive to provide a superior service experience for every customer and we count on your trust on us to continuously enhance our service and facilities. Thank you again for staying with us during your visit in Taiyuan, my entire service team is looking forward to welcoming you again at Pullman Taiyuan. Yours sincerely Kevin Sung General Manager/Pullman Taiyuan