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Reviews of Taipei Marriott Hotel

4.5 out of 5
Taipei Marriott Hotel
No. 199 Lequn 2nd Road, Zhongshan District, Taipei

Reviews

9.0

Wonderful

Rating 10 - Excellent. 411 out of 668 reviews" "
Rating 8 - Good. 179 out of 668 reviews" "
Rating 6 - Okay. 44 out of 668 reviews" "
Rating 4 - Poor. 27 out of 668 reviews" "
Rating 2 - Terrible. 7 out of 668 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Just didn’t like how keys don’t let you on different floors where your friends are staying so had to go downstairs to meet to go to their rooms
Stayed 3 nights in Apr 2024

10/10 Excellent

Jack

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is perfect!
Stayed 2 nights in Mar 2024

10/10 Excellent

Yeh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the Hotel was extremely good, especially the concierge staff. So attentive and understanding.
Stayed 4 nights in Feb 2024
Response from Taipei Marriott Hotel's Management Team on 22 Mar 2024
Dear Valued GuestThank you for taking your time to review our hotel. We highly value the experience of staying with each guest, and we are incredibly grateful to have your review shared with us, and hope to be your home away from home again in the coming future.

10/10 Excellent

Yeh

Stayed 1 night in Feb 2024

8/10 Good

yu-hsiu

Stayed 1 night in Jan 2024

10/10 Excellent

Denise

Travelled with family and small children
Liked: Amenities
Hotel is beautiful and clean. Staff are all very attentive and helpful. Breakfast selection is nice but most of the food was cold. It’s very close to the Miramar mall but far from other tourist places, such as Xinyi and the other night markets. Would take awhile to get to on train, so we ended up taking taxis during our 3 night stay.
Stayed 3 nights in Dec 2023
Response from Taipei Marriott Hotel Management Team on 26 Jan 2024
Dear Valued GuestThank you for taking your time to review our hotel. We highly value the experience of staying with each guest, and we are incredibly grateful to have your review shared with us, and hope to be your home away from home again in the coming future.Sincerely yours, Mark LiuGeneral Manager

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Kay

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff
Stayed 1 night in Oct 2023

10/10 Excellent

Noreen

Liked: Cleanliness
Stayed 2 nights in Oct 2023

10/10 Excellent

FELIX

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023
Response from Taipei Marriott Hotel Management Team on 4 Sept 2023
Dear Valued GuestWelcome to the "Urban Retreat Destination" of Taipei! Welcoming travelers around the world, we are honored to be your home away from home, and glad you have enjoyed spacious guest room. Our sincere thank you to your phenomenal feedback on your recent staying experience with us. Located in the booming Dazhi District, we aim to allow travelers an unique way to retreat into nature yet close to the dynamic life of the downtown city. We hope to welcome you back in the near future for another relaxing holiday on your upcoming Taipei trip. We are excited to show you even more to love about this amazing home of ours.

10/10 Excellent

Melissa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, service and cleanliness
Great check in service and the room was clean. Breakfast selection, good food.
Stayed 4 nights in Jul 2023
Response from Taipei Marriott Hotel Management Team on 4 Sept 2023
Dear Valued GuestThank you for taking your time to review our hotel. We are incredibly grateful to have your review shared with us, and hope to be your home away from home again in the coming future.

10/10 Excellent

Timothy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend and will stay again.
Great staff, vey convenient for a quick business trip. Automatically received my Hotels.com Gold upgrade without having to ask. Requested assistance with ground transportation was prompt and courteous.
Stayed 3 nights in Jun 2023
Response from Taipei Marriott Hotel Management Team on 17 Jun 2023
Dear Valued GuestThank you for taking your time to review our hotel. We are incredibly grateful to have your review shared with us, and hope to be your home away from home again in the coming future.Sincerely yours, Mark LiuGeneral Manager

10/10 Excellent

Kimberly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2023

10/10 Excellent

Rizza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

10/10 Excellent

Gopalan

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
It’s ok
Stayed 4 nights in Feb 2023
Response from Communication Marketing on 20 Mar 2023
Dear guest ,We appreciate your feedback and apologize for any inconveniences it may have caused you.Thank you for bringing up the incident and allowing us a chance to make changes in order to improve our services. We have already forwarded your comments to relating departments and personnel for further investigation and resolution.Should there be anything else we can do to make your stay a more enjoyable one, please do not hesitate to contact us. We'd love to hear from you!Best regards,Mark LiuGeneral Manager

4/10 Poor

Frank

Stayed 3 nights in Feb 2023
Response from Communication Marketing on 20 Mar 2023
親愛的豪友Frank感謝您蒞臨台北萬豪酒店，並在百忙之中抽空與我們分享您的造訪經驗。對於您分享之事造成您不好的感受，對此我們深感萬分抱歉。我們會立刻進行改善，並將您的寶貴建議加入未來規劃考量。希望您不吝隨時提供我們更多的寶貴意見，讓我們的服務品質更臻完善。而您的讚美是我們最珍貴的前進動力，期待您再次蒞臨台北萬豪酒店!－台北萬豪酒店管理團隊 敬上

6/10 Okay

Yenling

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Staffs don’t smile

10/10 Excellent

Sau Har

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant surprise that’s near the Taipei Ferris wheel and we had an excellent view from our room. Staff were friendly including housekeeping staff. New and well furnished.. clean and cosy.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

4/10 Poor

wen han

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Was happy last time, Unhappy this time!
We stayed here from last day of 2019 to early 2020 , we enjoyed a lot, so we were back to this hotel again in the end of March, 2021, When we booked. It is included breakfast for 3 people and free internet. However, the staff said we had to pay for internet and only allowed two people to have breakfast. They way they handled their mistakes were very bad. No one said sorry to me. They showed me that they were doing me a favor as they didn’t charge me after showing them the confirmation e-mail twice. I was getting what I was supposed to get. How could you show me that you were doing me a favor.
Stayed 2 nights in Mar 2021

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

10/10 Excellent

CHUN HSUN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super good,cant wait for next trip to stay again
Stayed 1 night in Nov 2020

8/10 Good

Sven

Stayed 1 night in Oct 2020

10/10 Excellent

Law

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New and Good Facilities!
New and Good Facilities!
Stayed 2 nights in Feb 2020

10/10 Excellent

DLo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is conveniently located: near Jiananlu train station (10 minutes' walk). It's regrettable that we didn't have enough time to explore all its facilities (gym etc) with which the hotel appears to be well equipped. We stayed in two adjoining rooms which were spacious, but we wondered if the room's soundproof could be further improved: we sometimes heard people running on the floor above us. One suggestion: free wi-fi inside the room please.
Stayed 5 nights in Jan 2020

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The hotel room is great but the cleaning staff needs to do a better job. The shower gel inside the bath room was not replenished, trash in the bath room was not cleared. We had 3 people but only 2 clean towels were placed in one of the days. During checkout, the staff did not ask for feedback either.
Stayed 6 nights in Dec 2019

10/10 Excellent

Wilson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location. It's near Miramar Mall and close to a lot of restaurants. Room is very spacious and clean. Breakfast is excellent.
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2019

10/10 Excellent

Eiki

Stayed 4 nights in Nov 2019

10/10 Excellent

Calvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel, will surely go back in my next Taipei trip.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2019

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service. Great location. Away from the crowd downtown. Availability of local food nearby
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly and accommodated my needs for early check in and late check out.
Stayed 4 nights in Sep 2019

10/10 Excellent

Yvette, Vancouver Canada

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice pool on top floor w great lights from nearby structures, a little out of the way to popular spots but quieter naturally. Front desk staff can be friendlier, but probably dealing w stress out travellers all day!
Stayed 3 nights in Aug 2019

10/10 Excellent

Robert

Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The amenities of the hotel were good. However, we had a terrible experience at its Kitchen Garden where we were treated without respect. Our stay at the hotel did not include daily breakfast, but we thought we would try their breakfast on the first morning. Two different captains in charge questioned us twice regarding the payment for our breakfast making my husband and I feel like we were trying to skim the hotel off of a breakfast. They should have merely charge the fee for the breakfast to our room, but instead we felt humiliated. The captains there were used to servicing a large group of tourists, for example from China, but they were not used to servicing individual customers like us from the U.S.A. I would NOT go back to that restaurant again!
Stayed 5 nights in Jul 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can see a Ferris Wheel from the hotel. Looks good at night
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Stayed 2 nights in Jun 2019

10/10 Excellent

TZUMEI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 5 nights in Apr 2019

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2019

6/10 Okay

Amanda

Liked: Cleanliness
The worst Marriott hotel I ever stayed
The check in receptionist should improve her English since this is an international brand hotel. You can’t expect your guests could spesk Chinese. The hotel room is noisy , should improve the sound insulation system.
Stayed 1 night in Mar 2019

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Much more superior than the Marriott JW
An excellent hotel; even more superior than the Marriott JW in the United States. I gave it five stars for everything.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Breakfast choices was ok for 2 days stay, any longer than that will be disappointing, as not much variations between days Room is ok, cleanliness ok, bedding comfort ok
Stayed 3 nights in Nov 2018

10/10 Excellent

lai yee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018