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Reviews of Shihlin 13House

3 out of 5
Shihlin 13House
No.13, Furong St., Shilin Dist., Taipei

Reviews

6.0
Rating 10 - Excellent. 6 out of 57 reviews" "
Rating 8 - Good. 19 out of 57 reviews" "
Rating 6 - Okay. 14 out of 57 reviews" "
Rating 4 - Poor. 4 out of 57 reviews" "
Rating 2 - Terrible. 14 out of 57 reviews" "

6.8/10

Cleanliness

6.4/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Peter

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay away from this place! Like other Expedia reviewers mentioned, after I pre-paid for the bookings, they placed a hold of hundreds (USD$, under the name Starbeauty Hotel Taipei) in my credit card without my prior consent and awareness. They failed to rectify this after several attempts. What an unpleasant and stressful tour experience!
Stayed 5 nights in Dec 2023

2/10 Terrible

Peter

Disliked: Cleanliness, staff & service
They can only be contacted via LINE. They asked for pre-payment via LINE but my phone could not receive the authentication code sent by my credit card. Still, they charged my card (without telling me) under the business name Starbeauty Hotel and told me it was a mistake and that it would be refunded. Arranged to pay by cash at 2:30pm on the day, arrived but no rep was there. Rang and was told that they'd cancelled my booking because I hadn't paid! Argued that they can't do that because it's a contract and we had a prior arrangement, besides, they would have charged me if I hadn't turned up. They then declined my calls. Contacted Expedia, who tried to get in touch with the property but told me the property staff couldn't communicate in English. Meanwhile, witnessed the maid wiping down everything with just the guests' white towels and stepping on the towels with her shoes to wipe the floor. It showed the level of cleanliness. After more than an hour of anxious waiting, eventually, they got a cleaning maid to accept the cash payment. I was given a room with split levels which was different to the single level quadruple room that I booked. It was adjacent to a shower next door and extremely noisy when someone used the bathroom. I complained but they refused to change the room. Overall, a very stressful experience and an unpleasant stay. Save your sanity, go book somewhere else. This property should not be listed on Expedia
Stayed 2 nights in Dec 2023

2/10 Terrible

May

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is not a hotel.
This place is advertised as a hotel but it is NOT. It is just two level apartments with several rooms. The worst part is they do not have any employee or service desk on site, even though they said someone will be available 3:30-7:30 pm that’s not true. The customer service is horrible they do not pick up calls and don’t respond to message in time.
Stayed 1 night in Jun 2023

2/10 Terrible

Larry

Stayed 1 night in Mar 2023

6/10 Okay

Evonne

Travelled with family and small children
Liked: Staff & service
電視的選台很少
Stayed 1 night in Jan 2024

8/10 Good

Tak Keung Cliff

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

YASUNORI

Stayed 1 night in Jan 2024

6/10 Okay

Lemon

Travelled with group
交通便利，整體房間整潔程度尚可，但房間長期維持陣陣菸味，衛生間更甚。
Stayed 3 nights in Dec 2023

10/10 Excellent

盟晴

Travelled with group
Liked: Cleanliness, amenities
服務好
Stayed 1 night in Dec 2023

6/10 Okay

Hideko

Disliked: Staff & service, property conditions & facilities
英語と台湾後がわからない　日本人にとってはとても　チェックインが難しい！ 建物のにファミリーハウスという　名前が書いてないので探しにくい❗️チェックインできれば 安く　宿泊する人がいないので　気が楽！ 駅が近いので観光が楽です！寝るだけだけならオッケー👌です
Stayed 2 nights in Nov 2023

10/10 Excellent

PEI RONG

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
老闆很親切，房間很乾淨。
Stayed 1 night in Nov 2023

8/10 Good

HSIAO TING

Stayed 1 night in Oct 2023

8/10 Good

HIROKO

Liked: Cleanliness, staff & service, amenities
I used it to go to 士林夜市. It is useful to sleep, but it was noisy midnight. But I think it was better than I imagined. I registered on LINE and was able to communicate easily.
Stayed 1 night in Oct 2023

4/10 Poor

JIUN JIE

Stayed 1 night in Jul 2023

6/10 Okay

CHI HUNG

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

Verified traveller

Stayed 2 nights in Apr 2023

4/10 Poor

Ke chuan

Stayed 1 night in Mar 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
平價住宿不能要求太高
走道地上有頭髮，因為潮濕會被鞋底黏進房間，剛進房間浴室也有頭髮黏在牆上，所以不知道是清潔不足還是工作人員留下的，建議最好戴帽子做房務清潔。另外現場沒有接待人員，要入住前務必提前聯繫。
Stayed 2 nights in Feb 2023

8/10 Good

Jeffrey

Stayed 1 night in Feb 2023

2/10 Terrible

TsungChun

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
服務人員態度倦怠，不耐煩
服務人員態度倦怠，不耐煩，服務人員感覺很像趕快掛電話打發客人。這樣能開旅店？
Stayed 1 night in Jan 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
附近什麼都有很方便
位置很方便就在士林捷運旁邊，附近轉角出去有一間早餐店很美也不錯吃。步行一小段路就可以到士林夜市，生活機能方便，旁邊想要買什麼東西幾乎都有，吃的完全不用擔心，星巴克、85°C、全聯、漢堡店等等的都在出去的大馬路上。 隔音還可以，會聽到隔壁微微的聲音。雖然是選禁煙房，但是有煙味，空氣中有棉絮，有落髮沒整理到。
Stayed 1 night in Nov 2021

2/10 Terrible

SHUN KWONG

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

4/10 Poor

chiawen

Stayed 1 night in Aug 2021

6/10 Okay

Chihwei

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
設備有點老舊，更新後會蠻加分，附近機能真的不錯
Stayed 2 nights in Aug 2021

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
各項我覺得都很好，服務態度也很好，但要停水沒有提前告知
Stayed 1 night in Apr 2021

8/10 Good

YU-CHEN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020

2/10 Terrible

Chen Tong

Disliked: Cleanliness
Stayed 3 nights in Nov 2020

4/10 Poor

WEI-JIE

Travelled with family
Disliked: Cleanliness, staff & service
櫃臺態度差
櫃臺態度愛搭不理，問個電視遙控器，轉過身還一直碎碎念抱怨客人煩。
Stayed 1 night in Oct 2020

10/10 Excellent

YUYEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
值得推薦
乾淨衛生漂亮交通方便
Stayed 2 nights in Oct 2020

8/10 Good

YI SHU

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Huei Rung

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

KUO FU

Travelled with family
Liked: Cleanliness, staff & service, room comfort
各方面都OK。就停車不方便。房間內沒冰箱比較不方便。房間外沒飲水機可以裝飲用水外(泡牛奶不方便)......其它品質皆可。(成人旅遊OK。有帶小朋友的家庭旅遊就較不方便了一些。)
Stayed 1 night in Jul 2020

10/10 Excellent

JIUNTING

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2020

6/10 Okay

BO RUEI

Stayed 1 night in Jun 2020

8/10 Good

CHIA CHI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

6/10 Okay

Yun chia

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2020

10/10 Excellent

Ji-Fuh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間不開空調會稍悶，隔音的部分雖沒到很好，只要房客自我管理得當就還好！整體來說還不錯喔！
Stayed 3 nights in Apr 2020

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
太吵了太燜了，把要客人忍耐當理所當然．
馬達是提供用水必備的設備，如果是告訴客人因為馬達是要給客人用的所以很大聲是正常的，他也沒辦法，整晚馬達噪音可以回應說沒有啊大家睡覺後就沒有了，這很不合理，連最基本的睡眠品質都無法達到，自認為再吵都能睡的沒問題，多間房間連最基本的通風都沒有，有密室恐懼症的要慎選．
Stayed 3 nights in Apr 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
房間簡單，清潔尚可（在床上有發現不明毛髮1根）但其他都算好，乾淨沒有異味。唯一不能忍受的是走廊的隔音很差，若是客人經過沒有放低音量，在房間都能聽到很清楚的說話與活動的聲音
Stayed 1 night in Mar 2020

2/10 Terrible

CHENG YU

Disliked: Cleanliness, staff & service, room comfort
網站提供的電話根本塑膠
入住前一定要先致電聯絡索取大門密碼（但撥打網站提供的0902113013電話卻關機！），然後就在門口乾等按門鈴，最後打去客服處理，再透由客房聯絡店家，非常麻煩！浪費了快1個小時的時間。 也沒有提供瓶裝水，根本與網站說的不符，明是網路信用卡付款，入住之後房務人員卻跟我收現金，還沒有給發票！
Stayed 1 night in Mar 2020

8/10 Good

Yl HUl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

8/10 Good

So Man

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

yung ching

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

CHE WEI

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CP值高
Stayed 1 night in Dec 2019

6/10 Okay

Ying-Hsiu

Travelled with family
很不錯的住宿地點
地點很棒！住客也很有私人空間，很推薦！ 只是在確定訂房後，房東應該要主動聯絡房客告知門碼相關事宜。我的經驗是入住之前聯絡不到房東，網頁上的電話號碼是空號，當下很心急。
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveller

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service
迎接態度差非常隨便
Stayed 1 night in Dec 2019

8/10 Good

Pei-wen

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
環境乾淨跟地理位置都很不錯..鄰近捷運站很方便 給個小建議可以提供附近幾個停車場位置圖會比較好.不然外地開車遊客在找停車位上.有點不方便.畢竟人生地不熟的..不知道要往那走好..
Stayed 1 night in Dec 2019

10/10 Excellent

YUCHIEH

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2019

8/10 Good

MENG CHU

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2019