Free minibar, in-room safe, soundproofing, iron/ironing board
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Reviews of CityInn Hotel Taipei Station Branch I

3 out of 5
CityInn Hotel Taipei Station Branch I
No. 7 Huaining St. Zhongzheng Dist., Taipei

Reviews

9.0

Wonderful

Rating 10 - Excellent. 542 out of 1001 reviews" "
Rating 8 - Good. 377 out of 1001 reviews" "
Rating 6 - Okay. 67 out of 1001 reviews" "
Rating 4 - Poor. 8 out of 1001 reviews" "
Rating 2 - Terrible. 7 out of 1001 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

chia

Liked: Cleanliness, staff & service, amenities
The staff is very helpful, dedicated The room is too small
Stayed 1 night in Apr 2024
Response from Vincent on 26 Apr 2024
Dear Valued Guests, Thank you for choosing to stay at CityInn Hotel Branch 1 for your visit to Taipei and bringing the matter to our attention. Being a team that aim to provide a pleasant and comfortable place for our guests, we wish to make an apology as your experience in our hotel did not meet your expectations. We are sorry to admit that we have limited spaces since our hotel is a remodeled building. This fact is like an inherent defect though we are pursuing perfection in all the other aspects. Thanking you for your valuable comment and we very much look forward to your next visit. Sincerely yours,

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities
I highly recommend the hotel to all firends.
Stayed 2 nights in Apr 2024
Response from Joyce on 18 Apr 2024
Dear Valued Guests, Warmest greetings CityInn Hotel Branch 1 and thank you for your kind comment. It is our pleasure to welcome you and we are glad to learn that you have enjoyed your stay with us. The entire team sincerely appreciate your encouragement and feedback so that we may deliver a higher level of service in the future. Thank you again and we are looking forward to your stay with us! Sincerely yours,

10/10 Excellent

ZHIBIN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is excellent!
Stayed 1 night in Apr 2024
Response from Joyce on 18 Apr 2024
Dear Valued Guests, Warmest greetings CityInn Hotel Branch 1 and thank you for your kind comment. It is our pleasure to welcome you and we are glad to learn that you have enjoyed your stay with us. The entire team sincerely appreciate your encouragement and feedback so that we may deliver a higher level of service in the future. Thank you again and we are looking forward to your stay with us! Sincerely yours,

8/10 Good

William

Liked: Cleanliness, staff & service, amenities
staff were extremely helpful and kind. amazing and convenient location. rooms are small but still good value for the price. amenities abundant, with umbrellas, water, coffee/tea. wifi was poor in our room and the only major issue. views aren't great even for window room but that comes down to the unit you get
Stayed 5 nights in Mar 2024
Response from Vincent on 9 Apr 2024
Dear Valued Guests, Warmest greetings CityInn Hotel Branch 1 and thank you for your comment. Guest comments are vitally important to us and improvement is only possible if we truly understand our guests' experiences. Please accept our sincere apologies regarding the service delivery which we could have done better to avoid the unpleasant experience caused to you. The entire team and I sincerely hope to get more feedback so that we may deliver a higher level of service in the future. Thank you again and we are looking forward to your stay with us! Yours Faithfully,

10/10 Excellent

Joo San

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is a short walk from the train station. Staff is friendly. Love that snacks and coffee are provided.
Stayed 4 nights in Mar 2024
Response from Joyce on 7 Apr 2024
Dear Valued Guests, Warmest greetings CityInn Hotel Branch 1 and thank you for your kind comment. It is our pleasure to welcome you and we are glad to learn that you have enjoyed your stay with us. The entire team sincerely appreciate your encouragement and feedback so that we may deliver a higher level of service in the future. Thank you again and we are looking forward to your stay with us! Sincerely yours,

10/10 Excellent

WEI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The services were outstanding. The most convenient location in Taipei.I genuinely hope to have the opportunity to revisit this establishment in the future.
Stayed 3 nights in Mar 2024
Response from Joyce on 2 Apr 2024
Dear Valued Guests, Warmest greetings CityInn Hotel Branch 1 and thank you for your kind comment. It is our pleasure to welcome you and we are glad to learn that you have enjoyed your stay with us. The entire team sincerely appreciate your encouragement and feedback so that we may deliver a higher level of service in the future. Thank you again and we are looking forward to your stay with us! Sincerely yours,

6/10 Okay

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room a bit small & no window for the price I paid. Able to hear people pass by along the corridor. Pro, staff friendly, laundry available for free.
Stayed 1 night in Jan 2024
Response from Vincent on 30 Jan 2024
Dear valued guest,Warmest greetings from the CityInn Hotel Branch 1.We would like to thank you for your valuable comments. Guest comments are vitally important to us and improvement is only possible if we truly understand our guests' experiences.We are sorry to admit that the improvement in soundproof is not likely to take place since our hotel is a remodeled building with limited spaces. This fact is like an inherent defect though we are pursuing perfection in all the other aspects. Thanking you for your valuable feedback and please do accept our sincerest apologies for the inconvenience that may have caused to you.Warmest regards and we look forward to welcoming you back to stay at the CityInn Hotel Branch 1.

10/10 Excellent

Monisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for layovers ..the big room is what u need if you plan a longer stay
Stayed 1 night in Jan 2024
Response from Ｖincent on 28 Jan 2024
Dear Valued Guests, Warmest greetings CityInn Hotel Branch 1 and thank you for your kind comment. It is our pleasure to welcome you and we are glad to learn that you have enjoyed your stay with us. The entire team sincerely appreciate your encouragement and feedback so that we may deliver a higher level of service in the future. Thank you again and we are looking forward to your stay with us! Sincerely yours,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely helpful and hospitable staff.
Stayed 6 nights in Jan 2024
Response from Vincent on 22 Jan 2024
Dear Valued Guests, Warmest greetings CityInn Hotel Branch 1 and thank you for your kind comment. It is our pleasure to welcome you and we are glad to learn that you have enjoyed your stay with us. The entire team sincerely appreciate your encouragement and feedback so that we may deliver a higher level of service in the future. Thank you again and we are looking forward to your stay with us! Sincerely yours,

10/10 Excellent

Xiaobin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Vincent on 14 Jan 2024
Dear Valued Guests, Warmest greetings CityInn Hotel Branch 1 and thank you for your kind comment. It is our pleasure to welcome you and we are glad to learn that you have enjoyed your stay with us. The entire team sincerely appreciate your encouragement and feedback so that we may deliver a higher level of service in the future. Thank you again and we are looking forward to your stay with us! Sincerely yours,

8/10 Good

Yvonne

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff were extremely helpful and friendly. They gave us a room on higher floor upon request and helped with taxi reservation to the airport. Thought the room was small as expected, yet it has necessary amenities for guests, even free laundry service.
Stayed 1 night in Oct 2023
Response from Joyce on 3 Nov 2023
Dear Valued Guests, Warmest greetings CityInn Hotel Branch 1 and thank you for your kind comment. It is our pleasure to welcome you and we are glad to learn that you have enjoyed your stay with us. The entire team and I sincerely appreciate your encouragement and feedback so that we may deliver a higher level of service in the future. Thank you again and we are looking forward to your stay with us! Sincerely yours,CityInn Hotel Branch 1

10/10 Excellent

Ken

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Very friendly staff. Good amenities.
Stayed 2 nights in Oct 2023
Response from Joyce on 3 Nov 2023
Dear Valued Guests, Warmest greetings CityInn Hotel Branch 1 and thank you for your kind comment. It is our pleasure to welcome you and we are glad to learn that you have enjoyed your stay with us. The entire team and I sincerely appreciate your encouragement and feedback so that we may deliver a higher level of service in the future. Thank you again and we are looking forward to your stay with us! Sincerely yours,CityInn Hotel Branch 1

10/10 Excellent

CHWEE HONG CECILIA

Stayed 2 nights in Sep 2023
Response from Joyce on 3 Nov 2023
Dear Valued Guests, Warmest greetings CityInn Hotel Branch 1 and thank you for your kind comment. It is our pleasure to welcome you and we are glad to learn that you have enjoyed your stay with us. The entire team and I sincerely appreciate your encouragement and feedback so that we may deliver a higher level of service in the future. Thank you again and we are looking forward to your stay with us! Sincerely yours,CityInn Hotel Branch 1

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great service but economy room is very small
Great service at the reception, very fast check-in and check-out process, able to leave luggage at recep after check out. Economy room comes with a small fridge which is a great. The room is very small. We have 2 small suite cases, the other suite case has to be opened up on the bed. Economy room is more suited for solo, for couple it is very small, not enough space for baggage. Next door's toilet water piping noise can cause disburbance while sleeping.
Stayed 1 night in May 2023
Response from Vincent on 17 May 2023
Dear Valued Guests, Warmest greetings CityInn Hotel Branch 1 and thank you for your comment. Guest comments are vitally important to us and improvement is only possible if we truly understand our guests' experiences.Please accept our sincere apologies regarding the service delivery which we could have done better to avoid the unpleasant experience caused to you.The entire team and I sincerely hope to get more feedback so that we may deliver a higher level of service in the future. Thank you again and we are looking forward to your stay with us! Sincerely yours,CityInn Hotel Branch 1

10/10 Excellent

Shiau Ching, Seremban

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 4 nights in May 2023
Response from Vincent on 13 May 2023
Dear Valued Guests, Warmest greetings CityInn Hotel Branch 1 and thank you for your kind comment. It is our pleasure to welcome you and we are glad to learn that you have enjoyed your stay with us. The entire team and I sincerely appreciate your encouragement and feedback so that we may deliver a higher level of service in the future. Thank you again and we are looking forward to your stay with us! Sincerely yours,CityInn Hotel Branch 1

10/10 Excellent

Tsui

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Mar 2023
Response from Vincent on 23 Mar 2023
親愛的貴賓您好，感謝您選擇新驛旅店-台北車站一館入住，同時，我們也誠摯感謝您分享在此的住宿評分，您對於我們旅店的肯定，給予整個團隊很大的支持與鼓勵，我們也衷心期盼您下次來到台北旅遊，能夠再次感受新驛旅店-台北車站一館為您帶來的賓至如歸感受。再次感謝您的入住，我們衷心期盼您再次回到台北的家。敬祝 平安順心新驛旅店-台北車站一館CityInn Hotel Branch 1

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Repeat stay, 3rd time to be exact. Location is excellent, convenient to shops, eating places, MRT. Only thing is room and shower area cramped. I wanted to upgrade to a bigger room but it was not available due to limited supply.
Stayed 4 nights in Feb 2023
Response from Vincent on 20 Feb 2023
Dear Valued Guests, Warmest greetings CityInn Hotel Branch 1 and thank you for your kind comment. It is our pleasure to welcome you and we are glad to learn that you have enjoyed your stay with us. The entire team and I sincerely appreciate your encouragement and feedback so that we may deliver a higher level of service in the future. Thank you again and we are looking forward to your stay with us! Sincerely yours,CityInn Hotel Branch 1

10/10 Excellent

Ee Bing

Stayed 1 night in Feb 2023
Response from Vincent on 17 Feb 2023
Dear Valued Guests, Warmest greetings CityInn Hotel Branch 1 and thank you for your kind comment. It is our pleasure to welcome you and we are glad to learn that you have enjoyed your stay with us. The entire team and I sincerely appreciate your encouragement and feedback so that we may deliver a higher level of service in the future. Thank you again and we are looking forward to your stay with us! Sincerely yours,CityInn Hotel Branch 1

10/10 Excellent

Leng Leng

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location!! Hotel room is clean and staff are friendly.
Stayed 4 nights in Jan 2023
Response from Vincent on 17 Feb 2023
Dear Valued Guests, Warmest greetings CityInn Hotel Branch 1 and thank you for your kind comment. It is our pleasure to welcome you and we are glad to learn that you have enjoyed your stay with us. The entire team and I sincerely appreciate your encouragement and feedback so that we may deliver a higher level of service in the future. Thank you again and we are looking forward to your stay with us! Sincerely yours,CityInn Hotel Branch 1

10/10 Excellent

CHAI PENG

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.Near Metro station. Nearby with Mc Donalds
Response from Vincent on 17 Feb 2023
Dear Valued Guests, Warmest greetings CityInn Hotel Branch 1 and thank you for your kind comment. It is our pleasure to welcome you and we are glad to learn that you have enjoyed your stay with us. The entire team and I sincerely appreciate your encouragement and feedback so that we may deliver a higher level of service in the future. Thank you again and we are looking forward to your stay with us! Sincerely yours,CityInn Hotel Branch 1

8/10 Good

HSUANHAO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is tidy and clean, and the receptionists are super friendly. You might hear people walking in the hallway in the morning, but not too bad. Overall the stay is nice!
Stayed 1 night in Dec 2021
Response from Vincent on 21 Dec 2021
Dear valued guest, Warmest greetings from the CityInn Hotel Branch 1.We would like to thank you for your valuable comments. Guest comments are vitally important to us and improvement is only possible if we truly understand our guests' experiences. We are sorry to admit that the improvement in soundproof is not likely to take place since our hotel is a remodeled building with limited spaces. This fact is like an inherent defect though we are pursuing perfection in all the other aspects. Thanking you for your valuable feedback and please do accept our sincerest apologies for the inconvenience that may have caused to you. Warmest regards and we look forward to welcoming you back to stay at the CityInn Hotel Branch 1 . Yours Faithfully, CityInn Hotel Branch 1

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent, very friendly English speaking staff
Extremely friendly and helpful, English speaking, staff. Clean and light room with all the accessories you need. At walking distance of the main station, restaurants and the beautiful peace park. I definitely recommend staying at this hotel and will book it again the next time we visit Taipei.
Stayed 3 nights in Sep 2021
Response from Vincent on 8 Oct 2021
Dear Valued Guests, Warmest greetings CityInn Hotel Branch 1 and thank you for your kind comment. It is our pleasure to welcome you and we are glad to learn that you have enjoyed your stay with us. The entire team and I sincerely appreciate your encouragement and feedback so that we may deliver a higher level of service in the future. Thank you again and we are looking forward to your stay with us! Sincerely yours, CityInn Hotel Branch 1

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed my stay
Clean, comfortable rooms and extremely polite and helpful staff. Free coffee, tea, oatmeal, and instant noodles in the lounge area. Also right next to Taipei Main Station, which made transit around the city very convenient.
Stayed 4 nights in Jul 2021
Response from Vincent on 12 Aug 2021
Dear Valued Guests, Warmest greetings CityInn Hotel Branch 1 and thank you for your kind comment. It is our pleasure to welcome you and we are glad to learn that you have enjoyed your stay with us. The entire team and I sincerely appreciate your encouragement and feedback so that we may deliver a higher level of service in the future. Thank you again and we are looking forward to your stay with us! Sincerely yours, CityInn Hotel Branch 1

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, modern facility. Great location. Convenient to transit, shopping and restaurants.
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveller

Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020

6/10 Okay

JAMES

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jan 2020

10/10 Excellent

Joanne, Penang

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The attention and attitude of the staff was superb...proactively give us an option to change bigger room on the next day because saw a big luggage with me. Proactively call to me to ask if any things required when I came back fron outsidr after I put no distrub sign in front of the door.
Stayed 3 nights in Jan 2020

10/10 Excellent

Ms, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The close location to the metro. Staff is very friendly and helpful.
Stayed 6 nights in Jan 2020

10/10 Excellent

nongjaras

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location of hotel is very convenient, near metro and train station. All staffs are very nice, helpful and truly care for all customers. They sent us the handmade new year card, it's so cute!!! I'll stay here again :) thank you to all staffs, we're impressed by all of you :)
Stayed 6 nights in Dec 2019

10/10 Excellent

Mei Yin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Have a pleasant stay in Cityinn, very friendly staff and excellent service. Received a small gift from them as my birthday coming soon. Top choice to stay in Taipei.
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Value for money. Very clean. Very convenient location, near shopping and train station. Friendly staff. Rooms a bit small though.
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solo Trips
Clean and cosy stay with familymart next to it and lot of food nearby. Walk to Taipei train Station is near. Staff are Service oriented. Will stay again next visit👍
Stayed 5 nights in Dec 2019

8/10 Good

Mei Yin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
It’s a small hotel, please do not expect room to be roomy. Staff are friendly. It’s a comfortable stay. Near to airport Line, HSR & TSR line.
Stayed 1 night in Dec 2019

10/10 Excellent

Tan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room are very clean staff very friendly,helpful and polite.
Stayed 3 nights in Dec 2019

10/10 Excellent

David, Los Angeles, California

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptional! The front desk was manned 24 hours a day with knowledgeable staff ready to answer our questions. We left pleasently surprised by the hospitality and ammenities.
Stayed 4 nights in Dec 2019

10/10 Excellent

Chee Kian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location (to ximending and mrt) Very helpful and friendly staff Clean room Good housekeeping
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay. The staff were extremely friendly and helpful, everything was exactly as described. Would highly recommend to everyone.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super helpful and friendly and if you ask them to recommend food or places to go to, they will go out of their way to give you advice. Room was on the small side but their service made up for it.
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 16 nights in Nov 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019

10/10 Excellent

Candie, Sacramento, CA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service cannot be beat. The location is great for moving around Taipei and there are great food options and a massage place right outside the door. The rooms are small as can be expected for city hotels, however they are very clean and the helpfulness of the staff is amazing.
Stayed 3 nights in Nov 2019

6/10 Okay

Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Nov 2019

8/10 Good

Gim Gay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Very helpful hotel staff. was very pleased during our stay.
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place. Always stay here whenever I'm in Taipei. The staff is unfailingly attentive, cheerful, and helpful, and they made a point to remember my name and greet me whenever I came/left. Location-wise extremely convenient for visiting Taipei, close to the Taipei MRT, HSR, TRA, and Airport MRT. Nearest convenience store right next store, and lots of restaurants nearby and open at all hours of the day and night. The hotel itself had everything I needed, even for a long trip.
Stayed 16 nights in Oct 2019