2 restaurants, breakfast, lunch served; local and international cuisine
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Reviews of Kew Hotel

3.5 out of 5
Kew Hotel
J.A. Clarin Street, In Front of City Hall, Tagbilaran, Bohol

Reviews

8.6

Excellent

Rating 10 - Excellent. 67 out of 153 reviews" "
Rating 8 - Good. 63 out of 153 reviews" "
Rating 6 - Okay. 16 out of 153 reviews" "
Rating 4 - Poor. 6 out of 153 reviews" "
Rating 2 - Terrible. 1 out of 153 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Josefina

Stayed 2 nights in Apr 2024

10/10 Excellent

perry

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are good, place is clean and safe nice roof top restau / bar.. spacious room
Stayed 1 night in Apr 2024

2/10 Terrible

ronald

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Check in went smooth but soon after it went downhill. First off when we got to our floor we noticed that the hallway carpet leading to our room was extremely dingy / dirty and was in need of a deep cleaning or replaced. As soon as we keyed into our room my wife went to use the bathroom and noticed a small roach on the bathroom sink. Instead of calling down to the front desk we just killed it thinking to ourselves we were only going to be there for a short stay. We also noticed that the towels didn’t appear to be very clean as well as the bed linen. Rather than complain and ask for another room we just dealt with it. A few hours later we fell asleep and I was awakened by something crawling over my face, when I jump up and looked on the bed there were SEVERAL cockroaches on the bed. My wife screamed and that was all I could take. Without a “Plan B” we gathered our belongings and went down to the front desk in order to check out of that hotel. I showed her a video of the roaches under the bed and while she did offer another room the damage was done. I’ve travelled around the world and have yet to experience something quite like this. I wouldn’t recommend this hotel for your stay. There was a hotel not far from there that was able to accommodate us at about the same rate and was immaculate and much quieter as well.
Stayed 2 nights in Mar 2024
Response from D on 28 Mar 2024
Thank you for taking the time to provide your feedback. I’m sorry to hear about your experience. At KEW Hotel, we aim to deliver excellent service so I’m disappointed to hear that wasn’t the case for you.

4/10 Poor

Daniel

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we checked in and got to our room, there were roaches crawling around the bathroom. Like, I literally counted 4 roaches scurrying around when I turned on the light. Bathroom mirror was dirty. And they gave us the wrong room. Was supposed to be a single queen/double bed. But they gave us a room with two singles. I wound up letting it go, because I was having digestive issues and just needed to sleep. Took forever for us to check out, because they had to inspect the room. But, this took them at least 15 minutes. Maybe a bit more.
Response from D on 27 Mar 2024
Thank you for taking the time to provide your feedback. I’m sorry to hear about your experience. At KEW Hotel, we aim to deliver excellent service so I’m disappointed to hear that wasn’t the case for you.

10/10 Excellent

Shane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aussie in Pines.
Firstly the hotel is spotless, very clean and I can't fault the rooms. Parking is great the outside guard is awesome the reception and rest of staff were so nice, helpful and just professional. Food was ok but it's Pinoy, so those that have traveled here will understand what I mean, always cold and never like the menu Fotos... But wholesome... I do recommend this hotel as I'm in Bohol every couple of months my kids are here.. to me best hotel in Bohol, location and cleanliness.
Stayed 3 nights in Jan 2024
Response from D on 13 Feb 2024
MABUHAY!Thank you for giving us an outstanding rate. With this, we are motivated to continue providing and improving our customer service. We thank you for choosing KEW Hotel - Tagbilaran as your home away from your home. This is a great success to us here .Thank you and we are looking forward to providing you a great service on your next visit.3Dona

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free breakfast, basic, yet filling. Excellent coffee and cappucino. Walking distance to ICM mall. EXCELLENT American television stations. If you are a TV addict, this hotel has the best television stations available, better than all the high end resorts that i have stayed in during my many yrips to the Philippines. Excellent value for my money, i was able to easily extend my stay for another day during xmas season.
Stayed 3 nights in Dec 2023
Response from D on 13 Feb 2024
MABUHAY!Thank you for your feedback. With this, we are motivated to continue providing and improving our customer service. We thank you for choosing KEW Hotel - Tagbilaran as your home away from your home. This is a great success to us here .Thank you and we are looking forward to providing you a great service on your next visit.

4/10 Poor

Cynthia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Nov 2023

8/10 Good

Lerina Campos, howell

Travelled with family
Our stay was good and comfortable There was an issue with our reservation during check in It was resolved but took a while The staff are excellent
Stayed 5 nights in Nov 2023

8/10 Good

Maurice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its close proximity to the mall.
Stayed 2 nights in Oct 2023

6/10 Okay

michael

Business traveller
Liked: Cleanliness, staff & service
Average
Stayed 1 night in Jul 2023

8/10 Good

robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to the only mall on the island is important. Great location if you want to be in Tagbilaran. Great restaurant and friendly staff.
Stayed 2 nights in Jan 2023

10/10 Excellent

Jeptie rey

Liked: Staff & service, amenities, property conditions & facilities
staff is approachable and kind
Stayed 1 night in Sep 2022

10/10 Excellent

Marianita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad, none is perfect in this world so bear with it. The worst is none available parking each time we arrive there
Stayed 2 nights in Jul 2022

10/10 Excellent

Rosario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very clean and spacious for the price point. All the staffs were friendly, accommodating and efficient. Food was excellent, breakfast buffet has great assortment of pastries, fruit, pancakes, bacon, eggs and more. Will stay again without second thought.
Stayed 7 nights in Jun 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Feb 2020
Response from Jonathan Dionson on 21 Feb 2020
Thank you for the wonderful ratings. We are hoping to be of service again.

10/10 Excellent

Yves

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad for the price
Room is nice size, check in was easy. Neighborhood not that great, only a shopping center. Very good Saturday night buffet for450 php. Breakfast was limited choices.
Stayed 2 nights in Jan 2020
Response from Jonathan Dionson on 13 Feb 2020
Thank you for having a good experience with us. It was our great pleasure to be of service. Thank you once again and we are looking forward to your next visit.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean,good food, comfortable room, spacious bathroom.
Stayed 1 night in Jan 2020
Response from Jonathan D. on 14 Jan 2020
Thank you so much for staying and a wonderful experience with us here at KEW Hotel - Tagbilaran! We wish that we could be of great service to you again! Thank you!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was close to the mall so that’s a plus. Using the same bed sheet 👎👎
Stayed 3 nights in Jan 2020
Response from Jonathan D. on 14 Jan 2020
Thank you for taking the time to give us your feedback. It is our pleasure to hear about your concern. We are very sorry if we have some flaws that we failed to provide especially in the mentioned bed sheets concern. We would like to inform you that our bed sheets will have an intermittent of 2 days before changing. This is to promote as well in our environment for not using much detergent. However, you may also request if you would like to change it every day on your next visit. Thank you and we are looking forward to your next visit.

6/10 Okay

Verified traveller

one time in bohol - hotel
I stay here a night with my fiancee , when we arrived there for an receptionist there helping others people but didn't bother to greet us at all but however there was a gentlemen bring us some kind of fruity drink . okay waited maybe 15-30 min finally it was our turn , checked in and it was only okay and it was not as nice as how people reviewed . will i come back to this hotel with that price i can find a better one .
Stayed 1 night in Sep 2019
Response from Jonathan on 20 Nov 2019
Dear valued guest, Thank you for staying with us here at KEW Hotel - Tagbilaran! We are very sorry for the bad experience you had during your stay. Thank you for giving us your feedback for us to improve our service. We believe that we still have a lot of areas to be improved. Again, we apologies and hopefully in your next visit here we will be able to provide a better service than you had experience. Thank you!

8/10 Good

Marianita

Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveller

Stayed 5 nights in Nov 2019
Response from Jonathan on 20 Nov 2019
Thank you for your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Jonathan on 7 Oct 2019
Thank you for giving us a perfect score. We will continue to be great and improve what we can improve to serve our guests better. Thank you and looking forward to your next visit.

10/10 Excellent

Michael, Orlando

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had to wait long time to get my deposit back and I am still waiting for it.
Stayed 2 nights in Sep 2019
Response from Jonathan on 7 Oct 2019
Hi Sir Michael, Thank you for giving us an excellent review despite of waiting time you had experience. We will do it promptly next time. Thank you and we hope to be of service again.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly & helpful. Good rooftop area with views, food & drinks.
Stayed 5 nights in Jul 2019
Response from Jonathan Dionson on 4 Aug 2019
Dear Valued Guest, Thank you for the time in giving us wonderful feedback from yours. We will continue to be good and soaring to have an exceptional service. We are looking forward to your next visit. Thank you!

4/10 Poor

Chonghoe

Disliked: Cleanliness, property conditions & facilities, room comfort
Noisy hotel
Location is so so. - there is nothing else except a mall nearby. Room condition is bad. In room faculty is not complete. We had to asked for slippers, hair dryer, tissue papers, etc, among others. Aircon is super noisy. Couple with the room is facing the busy road outside, we had a sleepless night due to the noise. Luckily we only stayed here for one night for transit. The only consolation is the live band on the 7th floor is good.
Stayed 1 night in Jul 2019
Response from Jonathan Dionson on 23 Jul 2019
Dear Valued Guest, We are very sorry if we failed to meet your expectation with our service. We will value your comments and make a possible action to serve you better in your next visit to us. Again, our apologies! Thank you and we are still looking forward to your next visit.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i like the ambiance of the place, i dont like noise
Stayed 1 night in Jun 2019
Response from Jonathan Dionson on 10 Jul 2019
Thank you so much for liking the facilities that we have. As much as possible, we will address some of your dislikes such as the noise. Thank you and looking forward to your next visit.

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, property conditions & facilities
Nice hotel in a convenient location for trips to the Chocolate Hills, but not for trips to the beach. No pool or other facilities. Good room, good wifi, good breakfast. Had to ask for room to be made up each day
Stayed 3 nights in Jun 2019
Response from Jonathan Dionson on 27 Jun 2019
Dear Valued Guest, Thank you for taking the time to give your feedback. We really appreciate it and we thank you for the compliments to our hotel. We will certainly improve our services and facilities to serve you better. We are looking forward to be at your service on your next visit here in Bohol.

8/10 Good

Emie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
More toilet paper.
Stayed 1 night in Jun 2019
Response from Jonathan Dionson on 19 Jun 2019
We are very sorry if we failed to provide you one of our amenities. However, kindly let us know if you need more from our amenities in your next visit. We are very sure that we can provide it to you! Thank you and looking forward to your next visit.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Great place to remain overnight while travelling.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property should inform clients of their pick up services, specially ftom the pier and airport. We had the problem of negotiating with motor drivers to reach the hotel who started asking 200 pesos from pier to hotel. Other hotels even when booking is done through expedia, get an email telling them of the service offered by hotel. Also the staff of the hotel, at least the day we arrived were kind of rough in dealing with us.
Stayed 3 nights in May 2019
Response from Jonathan Dionson on 17 May 2019
Dear our valued guest, Greetings from KEW Hotel - Tagbilaran! We are very sorry if we haven't met your expectations with us. We sincerely apologize. We know that there were some motorcycle drivers who are taking advantage of asking you a higher rate of going to our property. We will let escalate this concern to the government agency for transportation tariff regulation. Thank you and we are looking forward to your next visit.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the ambiance is good, can relax due to quite place, accessible to icm
Stayed 1 night in May 2019
Response from Jonathan Dionson on 29 May 2019
We thank you for taking the time to give feedback to our hotel. It is our pleasure that you have been satisfied with our customer service and place. Thank you and we are looking forward to your next visit.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Great location and the folks in the help desk answer all of your needs and questions. I really appreciate them helping us get on the ferry back to Cebu city.
Stayed 3 nights in Apr 2019
Response from Jonathan Dionson on 2 May 2019
Thank you for sharing us your great experience with us! It is really our pleasure to be of service. We thank you for appreciating our best effort to be excellent as it is in providing customer service to our guest. Thank you and we are looking forward to your next visit.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities
Try order items on the menu no stock , no rice for the sushi , the sushi that we did order was awful , a big pile of mush . The front desk was helpful but disappointing we had to pay an extra fee for our 10 year old daughter . I won’t be back here that’s for sure . They play it off as a luxury or high end hotel but nothing high end about this place .
Stayed 1 night in Apr 2019
Response from Jonathan Dionson on 4 May 2019
We are very sorry to hear from you about the disappointing experience. We apologize if we didn't meet and failed your expectation. We will give attention to your concern and improve our facilities and our services. We hope that you can still consider us while traveling here in Bohol. Again our sincere apologies! God bless!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel clean front desk personnel are very helpful. I would recommend this hotel.
Stayed 4 nights in Apr 2019
Response from Jonathan S. Dionson on 2 May 2019
Thank you so much for your recommendation. It is our pleasure to be of service. We hope that you'll have a great stay with us.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
i like most of all during my stay and i will highly recommended kew hotel to all my friends
Stayed 1 night in Apr 2019
Response from Jonathan Dionson on 10 Apr 2019
Thank you so much for the wonderful experience you have during your stay! We will continue to make it best at all the times. Again, thank you and we are looking forward for you next visit in our property.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Jonathan Dionson on 8 Apr 2019
Thank you so much for taking your time to review and rate us 10 out of 10. It is our pleasure to be of service. We are doing our best to have an exceptional service experience for our guest. Thank you and looking forward for your next visit.

6/10 Okay

Hutcheon, Sydney

Business traveller
The reception staff were good, and the sales executive was exceptional. However, the restaurant staff were rude and arrogant.
Stayed 2 nights in Mar 2019
Response from Jonathan Dionson on 8 Apr 2019
We thank you for taking time to review us and point out what are we good at and those area that needs improvement. We are doing our best to make an exceptional service experience to our guest. Your concern regarding the restaurant service experience will be attended and corrected. We are assuring that in your next visit there will be an improvement. Thank you and looking forward in your next visit.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Stay, Impressed
Great hotel. Large mall right next to the hotel. They offer free shuttles to the port. Great stay, best hotel I stayed at in my 2 weeks in the Philippines.
Stayed 1 night in Mar 2019
Response from Jonathan Dionson on 19 Mar 2019
Hi Sir Daniel, Greetings from KEW Hotel - Tagbilaran! It is our pleasure that you have a great experience while staying with us. We will surely stay amazing and impressed our hotel guests through meeting and exceeding their needs and wants.Through your excellent review, we will strive hard to do our best because it motivates us to grow and provides an excellent customer service to our guests. Thank for your appreciation and we are looking forward on serving you soon. Stay connected with us by visiting our website at www.kewhotel.com.ph Thank you!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and service are amazing. Although the location is in the city, it is 30-45 minutes drive from the airport as airport location has been moved to Panglao. The hotel can provide airport transfers (700-900php/transfer).
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
convenience, the regular room too tight get claustrophobic have to upgrade to a more spacious room. not enough choices of food in breakfast buffet
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
What I like about KEW hotel is the location and the cleanliness of the room
Stayed 3 nights in Jan 2019

6/10 Okay

Anna

Liked: Staff & service, property conditions & facilities, room comfort
Hotel faraway from the beach, located in a busy unattractive road
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was clean and nice. Staff were bery friendly and helpful. The room is very comfortable. Location is good.
Stayed 1 night in Jan 2019

10/10 Excellent

Marigin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2019

10/10 Excellent

Marigin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended!
Excellent stay overall: Room design and comfort, staff friendliness and efficiency, internet speed and availability, amenities, location and overall service. Restaurant service can be improved by having the servers be proactive to the needs of the customer, instead of having to be asked or flagged down. Location is convenient and walking distance to the Island City Mall, public market and bus terminal, and a quick ride from downtown.
Stayed 1 night in Jan 2019

8/10 Good

Ma Dolores

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, attitude and food. The complimentary breakfast was fabulous and espresso drinks are available.
Stayed 2 nights in Jan 2019

10/10 Excellent

MarioT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2019

8/10 Good

Allen

Liked: Staff & service, property conditions & facilities, room comfort
Okay to stay for island hopping and tours.
Small room, Normal breakfast, close to island city mall, Taking shower water is a bit cold uncomfortable.
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Dec 2018