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Reviews of One Tagaytay Place

3.5 out of 5
One Tagaytay Place
445 Calamba Road, Tagaytay, Calabarzon

Reviews

6.4
Rating 10 - Excellent. 5 out of 42 reviews" "
Rating 8 - Good. 14 out of 42 reviews" "
Rating 6 - Okay. 11 out of 42 reviews" "
Rating 4 - Poor. 6 out of 42 reviews" "
Rating 2 - Terrible. 6 out of 42 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Tom, SBFZ

Disliked: Staff & service, property conditions & facilities
Not worth the fee paid Poor checkin service. Bfast basic and no bread option...
Stayed 1 night in Apr 2024

8/10 Good

Johan

Travelled with family
Liked: Cleanliness, staff & service
good price for overnight stay
need some improvement, lampshade bulb needs replaced call front desk but not resolved, noisy floor tile,
Stayed 1 night in Jan 2023
Response from Cudette on 13 Jan 2023
Dear Johan,Magandang Araw from One Tagaytay Place Hotel Suites.Thank you for choosing to stay at out hotel and for taking the time to post such review on Agoda. We are sorry to hear that you have some concern in the room. We will look into making improvements. Thank you for taking the time to let us know.We definitely hope your give us a chance to make it up to you as we will look forward to welcoming you back at One Tagaytay Place Hotel Suites so that you may experience our warm hospitality and world class service.Sincerely,Cudette MenesesResident Manager

6/10 Okay

Terry

Travelled with family
Hot water kept going out... took longer than necessary to change rooms.
Stayed 1 night in Nov 2022
Response from Cudette on 5 Dec 2022
Dear TerryMagandang Araw from One Tagaytay Place Hotel Suites.Thank you for choosing to stay at out hotel and for taking the time to post such review on Agoda. We are sorry to hear that you have some concern in the room. We will look into making improvements. Thank you for taking the time to let us know.We definitely hope your give us a chance to make it up to you as we will look forward to welcoming you back at One Tagaytay Place Hotel Suites so that you may experience our warm hospitality and world class service.

10/10 Excellent

Liza

Stayed 1 night in Aug 2022
Response from Cudette on 30 Aug 2022
Dear Ms. Lisa,Magandang Araw from One Tagaytay Place Hotel Suites.Thank you for choosing to stay at out hotel and for taking the time to post such positive review on Expedia. We're delighted to hear that you enjoyed your stay. We will definitely share this review with our team to let them know that they've exceeded your expectations.We look forward to welcoming you back at One Tagaytay Place Hotel Suites so that you may experience our warm hospitality and world class service once again.

4/10 Poor

Angel

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Location doesn't have near restaurants to dine in. The Deluxe room is so small compared to other Deluxe Rooms we checked in to. Only 1 elevator is working It's taking too much time to check out Buffet food has few choices of food Massage is too expensive
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
The overall stay was not good. The hotel bed was not well maintained. It has bed bugs. I havent slept well because of being itchy always.
Stayed 2 nights in Nov 2019

2/10 Terrible

SilvinoCarman, San Diego, California

Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness
The room I stayed in was terrible. The room smells like mildew and the water pressure was weak. I got sick after my stay there. Staffs are great. However, i paid almost $100 for one night and think that i paid to much for a subpar room.
Stayed 1 night in Oct 2019

8/10 Good

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019

8/10 Good

Maria Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

6/10 Okay

Ed, Philippines

Liked: Staff & service
Disliked: Room comfort
The hotel needs upgrading. No remote control for the aircon. No HD channels on the TV.
Stayed 1 night in Oct 2018

2/10 Terrible

Jack, Manila

Disliked: Staff & service, property conditions & facilities, room comfort
Poorly designed and managed hotel, grossly over priced to be it worthwhile.
Stayed 2 nights in Oct 2018

6/10 Okay

Verified traveller

Stayed 1 night in Oct 2018

4/10 Poor

MICHAEL JOHN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We didn't notice until the next day, but there was dried up fecal matter in the mattress. Apparently it was not replaced and cleaned before we checked in. The room was too small for the price.

6/10 Okay

Verified traveller

Liked: Staff & service
An old cozy hotel
Its a good place for an overnight stay for a small family. The hotel is an old one and cozy but the food is good...amenities are few but location is okay.
Stayed 1 night in Mar 2018

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Room are very small
Room is very smalll. Towels are old and look like rags. Only 1 key can be given despite paying for 3 guests in one room. Ordered pizza for room service and was not given a plate nor fork nor napkin! Selection in the Food in breakfast buffet was not that good.
Stayed 1 night in Feb 2018

8/10 Good

Rizza Marie

Liked: Staff & service
Still good but needs to maintain.
We stayed at room 208. Room was ok problem is the smell of the pillows. It was stinky and we immediately requested housekeeping to change the pillows which was promptly done. Problem was the headboard, which was made of fabric. Same smell. Good points: Fast check in and check out. Buffet breakfast was very good with many choices. Excellent service. Will still go back.
Stayed 1 night in Feb 2018

4/10 Poor

B

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Overrated and overpriced
Hotel staff was extremely polite and helpful. Rooms 512 & 508 were horrible. Not what the picture shows, there were no towel swans on our beds. In fact the towels we had were thin and worn out. The bathroom is so small your knees touch the wall and you have to move around to open the door. Water pressure was low. The internet WiFi didn’t work in 512 and was poor in 508. The walls were stained with water from the AC unit and the floor in 508 was separating. Beds had a fitted sheet and comforter, no flat sheet. My room had dirty floors and a dirty balcony. Paid top dollar for the rooms but felt like I was staying in a 1 Star place. The breakfast area was very nice and staff was polite and pleasant.
Stayed 1 night in Jan 2018

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017

10/10 Excellent

Romina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Windy day in Tagaytay
The service was fast as always. Our needs were attended to immediately. Only problem was the pool was closed during our stay.
Stayed 2 nights in Jan 2018

8/10 Good

Ma.luisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth it!
Very good we love place the price is worth our stay only few things the one bedroom suite is very small next time id prefer the deluxe room which i think is the same size no slippers to use others are very good especially theres 7 11 in front of the hotel
Stayed 1 night in Dec 2017

8/10 Good

Erik, PH

Liked: Cleanliness, staff & service, room comfort
One Tagaytay Place 12-13 Nov 2017
Overall stay was great. Only thing we didn't like was the pool. It's not heated but view from pool deck was exhilerating. Hope they take time to improve it.
Stayed 1 night in Nov 2017

8/10 Good

CJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
Hotel is a really good place, nice room with good amenities. Room is clean, but is smaller size than what we expected. Only con is that you can hear everything in the room. Our room is facing the function room and there was a party on our first night and my husband was not able to sleep until about 4am, when the party ended. Traffic is also bad in the area, but it is not the hotel's fault. The roads in Tagaytay is just really narrow. Besides that, our stay has been wonderful. Food is really good. Staff are all friendly and accomodating too.
Stayed 2 nights in Jun 2017

2/10 Terrible

Louella Y

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
The 1st room they gave us smells like an old house and the bed sheets was not in good condition. The 2nd room provided to us was a connecting room. The other room has an infant and we can really hear the baby when he's crying so we asked to be transferred to another room because we booked for 2 nights.

8/10 Good

Romina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Rochelle, Quezon City, Philippines

Liked: Staff & service
I wasn't able to sleep well 'coz you could hear next door occupants talking & laughing at 2am. We did not like their buffet breakfast. The choices were only crispy tawilis, longganisa & scrambled eggs. Not worth 600 per head. They have coffee maker inside the room but there was no coffee, tea or creamer available.

6/10 Okay

Leila, San Juan City

Liked: Cleanliness, property conditions & facilities, room comfort
We had stayed at the hotel twice with my family, the staff were courteous and accommodating. However our last stay was disappointing. The rooms available were at the ground and second floors only. Breakfast ran out of food because of a reserved function.

6/10 Okay

Ma Rainelda, Baccor Cavite

Disliked: Property conditions & facilities
Good Enough
I guess this is a 3-star hotel. But I think this is a boutique hotel. Checking in and out is not a problem. When I reached my room it was a bit small considering that the bed is queen-size. There is a small sofa set. Table top kitchen with electric kettle and the complimentary coffee and tea plus bottled water. There are stains in the wall paper. Aircon and TV are both not working. The view from the terrace was a village What I liked is the immediate response of the front desk manager who made sure that maintenance personnel attend to the needs of the customer. By the way, the hotel is near 7-11 So I left my hotel for sight seeing. When I arrived there was a complimentary fruit platter for the inconvenience that I had experience. Bravo! They have enough parking. They served buffet breakfast at Verve, hotel’s function room. They have the salad and fruit station. They serve a variety of bread. They also have cereals. Champorado was so-so. They also serve plain & garlic rice, scrambled egg, adobo, pork viand, pancake and sautéed tuna flakes. For drinks, they have coffee, tea, hot chocolate, iced tea and fresh orange juice. This is the saving grace of the hotel. If you are just looking for a place to stay. This is

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bit of a rip off
Webpage pictures are very decieving. Room is very worn out, small and tight, bathroom is very small, very poor toilet maintenance, bed is small - my feet are touching the edge. We have to let go of one night stay and move to another hotel because we cant stand the quality of the room.

6/10 Okay

John Emmanuel, Singapore

Will return if things are improved
Hotel location is not best place to view Taal Volcano as we had road view. However, it is near Picnic Grove and a catholic church. Hotel lobby is refreshing but the rooms need some make up especially the deluxe rooms. It is tired and not quite adequately furnished. No hotel info, no room service menu and other useful amenities in the room for a decent sized hotel of over 100 rooms. The safe box is not functioning. Breakfast spread is rather limited mostly local dishes and quite expensive for that (PHP500). The massage at spa was not quite satisfactory. No washing of feet, drink, disposable underwear provided. Perhaps, the therapist can be trained further to enhance skills.

6/10 Okay

ERIC, Long Beach, California USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, could be SO much better
Overall a decent hotel, not a standout. They advertise an arcade/game room, it was closed for renovation, no adjustment offered. Pool looks beautiful in pictures, it was nice but small, no shade, only 1 chaise lounge. A/C wasn't cooling, they sent up a technician to clean it, then it worked fine (kudos for that). Breakfast was included in our rate, but buffet was limited, not high quality, mostly Filipino food. We stayed 5 nights, when a big group left they did not have buffet but did offer us breakfast off the menu which was actually much better. NO info in the room on anything - no menu for their restaurant, no price list for their on-site spa, no TV channel listings, no tourist info, NOTHING! Hotel is across the road from the volcano, there is NO view of volcano, but we did have a nice view of other hills from our balcony. They could have made the balcony SO much better by putting a simple little table and 2 chairs there, we had to drag a big table and chairs out there every night, and the hotel staff would drag it back in every day. They only offer a heavy comforter on the bed, no top sheet. It doesn't get THAT cold there! Hotel is not within walking distance for anything, but tricycles are readily available across the road. Would not stay there again, would stay at another hotel within walking distance of some of the fabulous restaurants in the area.

8/10 Good

Karl Normand, Laguna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Couple Getaway
The hotel is perfect for getaways. Service is excellent, rooms are warm and cozy, and the staff have interesting entertainment offers. Definitely an awesome experience.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
A pleasant stay
The room is quite small and we expected it to be bigger. The air-conditioning and the hot water is also not working properly. However, the place is very good and accessible. My kid enjoyed the swimming pool very much. Overall, we had a very pleasant stay in the hotel.

2/10 Terrible

che, trion tower taguig

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
None sense
not good hotel at all.the breakfast is not what everyone was expecting for

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and pleasant hotel. Great staff and great location

10/10 Excellent

Michael, Chestermere AB, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel in Luzon Phillipines
Great staff, room, very honest and professional.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small room
Rooms are small. Was expecting it to be bigger. Otherwise, its ok.

8/10 Good

Nino, Laguna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A relaxing family Christmas vacation
The room was nice. Has ample size, not too big but not too small. It has a sofa adjacent to the window with a balcony which makes the stay on a cold weather relaxing. The only downside I can comment on is the supply of hot water in the shower which is occasionally interrupted. Same thing goes with the free wifi, connection is intermittent. Service is smooth and sound. Though they didnt allow us to check in early because of full occupancy. We left our luggage with them for the mean time and had our lunch, then we went back at 2pm for check in. The room comes with a free buffet breakfast, which is yummy. They even didn't ask me to pay for my son's buffet when my wife told the staff that he's just 4 years old. There were just two breakfast coupons that was given to us. :) Overall the hotel is very good. We had a pleasant stay there. Should I recommend the hotel to my friends? Or stay there next time? Definitely yes!!

8/10 Good

Anonymous

Liked: Cleanliness, staff & service
For my whole 2 days of stay in
For my whole 2 days of stay in this hotel i was not able to access their wifi..poor strength always..i was asking for a compensation for this shortcomings but i was told by the manager that i booked thru hotelclub so they cannot do anything about it..The very first reason why i chose this hotel because of their wifi access but i was really disappointed.. Water heater in the washroom is not stable...sometimes its getting hotter sometimes its cold.. Staff are very friendly most esp Yvon from the restaurant..

10/10 Excellent

Hirokp

Liked: Cleanliness, staff & service, property conditions & facilities
部屋の中は清潔感があって静かで快適に過ごせた
Stayed 1 night in Jun 2023

6/10 Okay

yoshito

Disliked: Cleanliness, property conditions & facilities, room comfort
古いホテルだ。
急きょ予約したので、いい部屋が残っていなかったのかもしれないが、快適な部屋ではなかった。バルコニーはあったが、眺望はない。
Stayed 2 nights in Dec 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
원 타가이타이 플레이스 호텔 스위트_저렴한 호텔
객실 가구는 조금씩 낡고, 조식은 형편 없었음. 하지만. 가격대 호텔 서비스는 마음에 음