Terrace/patio

Reviews of The Village Surry Hills - Hostel

2 out of 5
The Village Surry Hills - Hostel
207 Cleveland Street, Redfern, NSW

Reviews

7.2

Good

Rating 10 - Excellent. 48 out of 223 reviews" "
Rating 8 - Good. 93 out of 223 reviews" "
Rating 6 - Okay. 41 out of 223 reviews" "
Rating 4 - Poor. 16 out of 223 reviews" "
Rating 2 - Terrible. 25 out of 223 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Zaki

Liked: Staff & service, amenities
Disliked: Cleanliness
One rat was in the deck
Stayed 7 nights in Feb 2024

8/10 Good

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was good
Stayed 8 nights in Jan 2024

10/10 Excellent

Djamel

Stayed 14 nights in Dec 2023

4/10 Poor

Nicole

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad attention when checking in, the rooms were not ready and I had to wait more hours. The common areas were dirty as were the beds.
Stayed 2 nights in Jan 2024

8/10 Good

Gavin

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Jan 2024

10/10 Excellent

Erlend

Liked: Cleanliness, staff & service, property conditions & facilities
Great hostel. Amazing staff, especially Bea!
Stayed 4 nights in Dec 2023

10/10 Excellent

Nils Erik Kristoffer

Stayed 1 night in Dec 2023

2/10 Terrible

Leanne

Disliked: Cleanliness, staff & service, property conditions & facilities
I was totally discussed with staff telling me that they dont take people over the age of 35yrs old, well i had book in online and they should be sacked for discrimination. Totally horrified at there rules when they should say this on line, oh but hey i guess they cant as they would benstruck of the list of back packers. Not happy.........?
Stayed 4 nights in Dec 2023
Response from erron :) on 11 Dec 2023
Hi good evening we will review that case cause our hostel is not tolerating discriminations. We accept everyone here and treat our customers as nice as we can. In that case ,we are very sorry for that what you've encounter and will give an action for it.Thank You!Regards ,Erron :)

2/10 Terrible

Dean

Disliked: Staff & service
I booked 4 nights 26-30 Nov in The Village Surrey Hills on the Expedia website. When I showed up I was refused a bed due to my age. I asked the manager to show me the rules of this 18-35 AGE RESTRICTION. She refused. I asked her to speak to someone higher up.. refused! I asked her who owns the company,no info. She was of no help! I wanted to show her my booking so she could see there is NO mention anywhere while booking on Expedia of this restriction or even in the rule etc. in confirmation email from Expedia. I still have not received a refund from the hostel I was told I'd be getting. AVOID!
Stayed 4 nights in Nov 2023
Response from Manager on 10 Dec 2023
Hi Dean we apologise for your experience, a full refund has been granted. Kind Regards,

4/10 Poor

Samantha

Disliked: Cleanliness, staff & service, property conditions & facilities
I stayed at the village for a night awhile back and I didn’t love my time there. Staff weren’t very friendly right off the bat. The room I had was a mixed dorm and there were beer bottles everywhere and the floor of the bathroom by the toilet was completely wet. There was no shower so I’m trying to not imagine what the liquid was. Although it’s not necessarily the village’s responsibility to make sure people don’t have drinks in rooms it’d be nice if people were more encouraged to leave them out of the rooms. I did feel a bit unsafe although everything was fine, but that feeling comes with the area. Overall it wasn’t an awful stay but it definitely wasn’t great. It is a party hostel so if that’s your vibe great, but the price I paid for a 1 night stay was not good.
Response from Manager on 10 Dec 2023
Thank you for taking the time to share your recent experience at our establishment. We truly value all feedback as it helps us enhance our services and address areas that require improvement.I sincerely apologize for the disappointing aspects of your stay. Please accept our apologies for the condition of your room and the lack of friendliness displayed by our staff upon your arrival. We strive to maintain a high standard of cleanliness and professionalism, and it's disheartening to hear that we fell short during your visit.Regarding the state of the room and communal areas, we understand your concerns and are taking immediate steps to reinforce our policies on room cleanliness and encourage responsible behavior among our guests. Your point about fostering an environment where guests are reminded to respect communal spaces is well taken, and we will be implementing additional measures to ensure a more pleasant and hygienic experience for all our guests.Your feedback about feeling a bit unsafe in the area is also noted. While we cannot control the external environment, the safety and comfort of our guests are of utmost importance to us. We will look into any measures that might further enhance the sense of security within our premises.I deeply regret that your stay did not meet your expectations, especially in relation to the value for the price paid. We continuously review our pricing structure to ensure it aligns with the quality of services and facilities offered, and I apologize if this fell short during your stay.Should your travels bring you back to the area, I would like to extend a personal invitation to give us another chance to provide you with an improved experience. Please feel free to contact me directly, and I will ensure that your next stay is more in line with the standards we aim to uphold.Thank you once again for your valuable feedback. Your insights are invaluable in our commitment to continuously improve our guest experience.Warm regards,

6/10 Okay

Virginia

Liked: Staff & service
Ok
For the price we paid, we had a great stay in Sydney, so this place offers great value for money if you want a private room. The kitchen was too small for cooking in and the communal areas weren’t the cleanest. The bed wasn’t amazingly comfy. The local area is great, lots of cafes and restaurants. Overall, good value for money but not the best.
Stayed 4 nights in Oct 2023
Response from Management on 3 Dec 2023
Thank you for taking the time to share your experience following your stay in Sydney. We appreciate your feedback and are pleased to hear that you found our pricing to offer good value, particularly for a private room.We regret to learn of the challenges you faced with the kitchen space and cleanliness of our communal areas. Your observations regarding the comfort of the bed have been duly noted as well. We strive to offer our guests a comfortable and enjoyable stay, and we apologize for falling short of your expectations in these aspects.We are delighted that you enjoyed the vibrant local area with its abundance of cafes and restaurants.Your insights are invaluable to us, and we will use them constructively to improve our services. Should your travels bring you back to Sydney, we hope to have the opportunity to provide you with an enhanced experience that exceeds your expectations.Thank you once again for sharing your thoughts.

6/10 Okay

Julie

Disliked: Amenities, property conditions & facilities
Room adequate, close to transport. Fridge rattled, windows and blinds need urgent repairs. Shower light flickered. Toilet roll holder too close to toilet seat, and i'm a size 10 :/
Stayed 2 nights in Oct 2023
Response from Manager on 3 Dec 2023
Thank you for taking the time to review your recent stay with us. We appreciate your feedback and are pleased that you found the room adequate and appreciated the proximity to transportation options.We apologize for the inconveniences you encountered during your stay, including the issues with the fridge, windows, blinds, shower light, and the positioning of the toilet roll holder. Your observations are crucial to us, and we will address these concerns urgently to ensure a more comfortable experience for our guests in the future.We value your patronage and hope that despite these issues, you were able to enjoy your time here. Should your plans bring you back to this area, we would welcome the opportunity to provide you with an improved and more seamless stay.Thank you once again for your valuable feedback.

10/10 Excellent

William

Helpful staff
Stayed 2 nights in Oct 2023
Response from Management on 3 Dec 2023
Thank you for sharing your experience with us. We're thrilled to hear that our staff was able to assist you during your stay. Providing exceptional service is at the core of what we do, and we're delighted that our team could be of help to you.Your kind words are appreciated and will serve as encouragement for our staff to continue delivering outstanding service to all our guests.We hope to welcome you back in the future for another enjoyable stay.

8/10 Good

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Maya the receptionist was very friendly. She went out of her way to swap me to another room because I had a bad back. I was very happy I did not have to sleep on the top bunk bed.
Stayed 1 night in Sep 2023
Response from Management on 8 Oct 2023
Thank you Kindly we hope to see you again soon!

10/10 Excellent

Beniamin

Stayed 1 night in Sep 2023
Response from Management on 8 Oct 2023
Thank you Benjamin, come back and visit us soon!

10/10 Excellent

Beniamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hostel in Sydney with super efficient and helpful staff! Thanks!
Stayed 1 night in Sep 2023
Response from Manager on 12 Sept 2023
thank you Ben! We appreciate your feedback. Happy Travels!

2/10 Terrible

debra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They did not let me check in was stranded for the night
Stayed 1 night in Sep 2023

10/10 Excellent

Beniamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for me! Location is prime, very clean and well equipped hostel! Big 'Thank You' to Paula the best receptionist in the hostel - so helpful and super efficient! Really good place to stay in Sydney!
Stayed 1 night in Sep 2023
Response from Manager on 12 Sept 2023
Thank you Ben we will make sure to past on this to Paula. Cheers,

10/10 Excellent

Beniamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hostel
Stayed 1 night in Sep 2023
Response from Manager on 15 Sept 2023
Thank you!

10/10 Excellent

Beniamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price for what you get here also nice atmosphere! Worth every penny!
Stayed 1 night in Sep 2023
Response from Manager on 15 Sept 2023
Thank you we look forward to have you back!

10/10 Excellent

Beniamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Aug 2023
Response from Manager on 15 Sept 2023
Thank you, we look forward to have you!

10/10 Excellent

Chi Hang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
if the water pressure for shower higher just like the kitchen, it will be great.
Stayed 10 nights in Aug 2023
Response from Manager on 15 Sept 2023
Thank you for your feedback we will look into this!

10/10 Excellent

michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique and quirky little complex. Clean and secure, quiet at night. Private ensuite room was exactly what I needed; aircon and bedding very decent.
Stayed 4 nights in Aug 2023
Response from Manager on 15 Sept 2023
Thank you we look forward to have you back!

10/10 Excellent

Gabriel

Liked: Staff & service, property conditions & facilities
Property was well managed and in a convenient location. Stayed one night in a double room. I would stay again.
Stayed 1 night in Aug 2023
Response from Manager on 15 Sept 2023
Thank you we look forward to have you!

10/10 Excellent

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome spot
This is a great hostel. Safe, clean and quiet and really close to everything I needed. An easy walk to the station to get to the airport too. Definitely worth it!
Stayed 4 nights in Jul 2023
Response from Manager on 15 Sept 2023
Thank you we look forward to have you back!

8/10 Good

Freyja

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, clean, staff were friendly and helpful. Only down side was that the room I was in was opposite the 24 hour kitchen which meant it was noisy during the night.
Stayed 3 nights in Jul 2023

6/10 Okay

Skye

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
On first appearance the room seemed clean, however there were so many cockroaches. I lost count of how many i saw/killed. Definitely a pest control problem.
Stayed 2 nights in Jun 2023

2/10 Terrible

Amelia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So I have stayed at this hostel before but I stayed in the first building and it was great and this time I stayed in the second building where reception is and it was awful. The kitchen was so dirty, there was marks on all the cups and plates and cutlery. There was also birds and flys in the kitchen, they were all picking at the free food box. The rooms were disgusting, there was mold on the ceiling and I’m sure that’s why I have such a tight chest now and I’ve been coughing so much. The bathroom had dirt all over the floor. The receptionist was the most miserable person ever. Everyone is just so miserable.
Stayed 4 nights in Apr 2023

8/10 Good

Moira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the building itself. It's beautiful. The location was well positioned to Central station and parklands and ethnic cuisine. I haven't stayed in a back packers - ever! So it felt bizarre sharing a room with 3 strangers. But no snorers, and they were obviously seasoned backpackers who were respectful of noise and lighting. Felt safe. Everyone keeps to themselves. Good bed. Clean sheets.
Stayed 1 night in Apr 2023

4/10 Poor

Blake

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023

8/10 Good

Keiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I looked for the issue to the application of hostel. I didn't know the tool When I have stayed in the village grebe - hostel. It's interesting. I think to want spending always this hostel.

8/10 Good

Simone

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 10 nights in Feb 2023

2/10 Terrible

Alex

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is just terrible. OK but very limited hostel (no towels provided, idk what they meant by "semi-open bathroom" on the twin room when it was just a bathroom shared with the rest of the hostel. All access was via a digital key so we had to have a smartphone on us and charged at all times. (It was also a mission downloading digital key - had to install a third party app, hand over plenty of personal information not at all relevant to the stay). Basic amenities like the kitchen were not accessible after 10pm. Prices were completely extortionate - for a twin room that literally had a mini fridge, two single beds and two (bad) pillows (total), with bathrooms we could barely use as they were usually occupied, we paid over AU$300 a night. Cannot recommend staying away from this hovel more.
Stayed 2 nights in Feb 2023

8/10 Good

Jan

Travelled with group
Liked: Cleanliness, staff & service, amenities
Good for backpackers. Separate bathroom. Clean room but sparse. A TV would be good.
Stayed 1 night in Feb 2023

8/10 Good

Drew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, well located.
Stayed 1 night in Feb 2023

8/10 Good

Carlos

Liked: Staff & service, amenities, property conditions & facilities
The kittchen may be more clean, but the rest was very good.
Stayed 2 nights in Feb 2023

6/10 Okay

Agathe

Disliked: Property conditions & facilities, room comfort
Not good beds, just 1 shower for 12 people
Stayed 4 nights in Jan 2023

2/10 Terrible

John

Disliked: Staff & service
Literally gave my booking to the person in line in front of me while I was waiting to check in, then refused to rectify this, despite me witnessing their blunder first hand. As a result of this I had to sit on Central station for the night. Not only incompetent, but unconscionable.

2/10 Terrible

felicia

Business traveller
Disliked: Property conditions & facilities, room comfort
i didnt like it it was run by young people and i could smell drugs and when i got to the room i realised that i had no privacy so i didnt stay i went back home and they didnt give a refund and i want my money back asap
Stayed 1 night in Nov 2022

4/10 Poor

JERALD

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Bad experience. Racist to Asian MUST READ REVIEW I arrieved around past 5pm and they are in the middle of changing shift. They were counting coins and many coins. I waited more than 30mins just to get my Goki app working. I asked if I can rent a towel, the girl name Pauline told me to come back. Around 8pm, i came back. I asked the gentleman if I can rent a towel, He asked me if I am in a private room, I said no. But still hoping to get a towel to rent. He told me in a rude way that they don't rent it out. That I have to have my own towel. That I can go but for 2$ if i need one. I was told to come back thats why i came back... (Pauline who told me to come back was beside him) If I was told that they don't rent towels, its fine, I should have had bought one earlier. Well in fact, I just saw someone "with a latino accent" renting one. If you are asian, don't go to this place. They are racist against asian. Most of the people that work here are Argentinian, Brazilian or Colombian. They even talk in front of you in español. The guy talked a lot too. He was saying that the management don't give them enough manpower to do the laundry thats why they can't rent out towel. And that "THE PROPERTY IS TOO BIG FOR THEM TO HANDLE". The property is in 2 different location. 203 and 207 Book one night to check out and decide, otherwise go somewhereelse. 2nd floor and up, NO WIFI. You have to go to a common area to get connection.
Stayed 1 night in Nov 2022

4/10 Poor

Nathan

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
No receptionist in attendance when we wanted to check in. Checking in online was difficult. Couldn’t find room as no one was there to show us - markings indicating directions to room non-existent.
Stayed 1 night in Oct 2022

6/10 Okay

Patrick

Liked: Room comfort
Disliked: Cleanliness, staff & service
Stayed 2 nights in Sep 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
DIRTY
It was so dirty (cockroaches included). There wasn't soap in the bathrooms and they don't clean or vacuum the bedrooms.
Stayed 4 nights in Sep 2022

2/10 Terrible

Sandra

Stayed 3 nights in Sep 2022

10/10 Excellent

Jayesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Sep 2022

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Comfortable but dirty
Stayed 4 nights in Sep 2022

2/10 Terrible

Natasha

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude reception when trying to check in, mould in the air conditioner, a cockroach ran out from under my bed, did not use shower because it was gross, toilet paper was commercial size and on the vanity rather than hanging. Will NEVER stay again.
Stayed 1 night in Jul 2022

6/10 Okay

Selby

This is a backpackers so totally understand the basic set up, however, the check-in process is torturous taking 45 minutes while emails go to and fro (no one answers the help line phone by the way) and Apps are loaded onto the phone. Not good standing in the dark and cold outside trying to get in. The seven digit door code makes entering ones bedroom like cracking a safe. The communal shower is good.
Stayed 2 nights in Jul 2022

8/10 Good

Derrick Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
My experience was average. Yhe check in was excellent and very efficient. Yhe room was mot so well kept. The facilities could hsbe been better.
Stayed 3 nights in Mar 2022

2/10 Terrible

Andy

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The hostel website and door poster stated that reception would be open from 8am but no one was there until 2pm. Bathrooms were dirty with flies and poo. We were told that we had to check out of our room at 10am but that reception wouldn't be open until 11am. When we asked what we should do for that hour, we were told to wait for them to show up. Worst service ever received at a hostel.
Stayed 1 night in Feb 2022