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Reviews of The Capsule Hotel - Hostel

2 out of 5
The Capsule Hotel - Hostel
Level 3, 640 George Street, Haymarket, NSW

Reviews

7.8

Good

Rating 10 - Excellent. 139 out of 410 reviews" "
Rating 8 - Good. 159 out of 410 reviews" "
Rating 6 - Okay. 58 out of 410 reviews" "
Rating 4 - Poor. 33 out of 410 reviews" "
Rating 2 - Terrible. 21 out of 410 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

CWei

Liked: Cleanliness, staff & service, property conditions & facilities
Good walking distance to many places
Stayed 1 night in Mar 2024
Response from The Capsule Hotel on 10 Apr 2024
Dear Guest, Thank you for taking time to share your review with us. We hope to welcome you again to the hotel soon. Warm Regards,

8/10 Good

Sundeep

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The deluxe pod is great value for money.
Stayed 2 nights in Apr 2024
Response from The Capsule Hotel on 10 Apr 2024
Dear Guest, We are glad to hear you enjoyed your stay i our deluxe Capsule. We hope to welcome you again to the hotel soon. Warm Regards,

8/10 Good

Nicola

Business traveller
Liked: Cleanliness, staff & service
Easy to use without any bother
Stayed 6 nights in Mar 2024
Response from The Capsule Hotel on 10 Apr 2024
Dear Guest, Thank you for taking time to share your review with us. We hope to welcome you again to the hotel soon. Kind regards,

8/10 Good

Jittiya

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Overall was good, the property was clean and quiet. Worth price for short stay. My AC was noise that only one thing annoys me while sleeping. Recommend this place for who needs a rest while waiting for a flight.
Stayed 2 nights in Apr 2024
Response from The Capsule Hotel on 5 Apr 2024
Dear. GuestThank you for sharing your time to review. We will check the AC again for more comfortable stay with us. Thank you.

8/10 Good

Divya

Liked: Cleanliness, staff & service, property conditions & facilities
One of the better hostels I’ve stayed at. The other reviews about the bed being a bit firm are indeed true. Only two toilet for entire floor but luckily I went at a time when it wasn’t too busy. Staff was very friendly and I do like how the card key could be used for locker storage. Property was pretty clean and overall not bad!
Stayed 5 nights in Feb 2024
Response from Kind Regards, The Capsule Hotel on 25 Mar 2024
Dear Guest,Thank you for taking time to share your positive review with us. We hope to welcome you again to our Hotel very soon.

2/10 Terrible

Ben

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Pods don’t lock, lockers don’t lock Multiple people tried to break in during the night Stuff was stolen Told management & they said “I don’t care”
Stayed 3 nights in Mar 2024
Response from The Capsule Hotel on 18 Mar 2024
Dear Guest, It is mentioned on every booking website, that all our Capsules can not be locked because of fire safety.Also if your locker does not lock, you are welcoem to let our receptionist staff know and we will fix it right away. We also double checked with our staff no one was told about something got stolen. Please also note, that you can call the police anytime by yourself. Kind Regards,

6/10 Okay

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I liked the location and price.
Stayed 1 night in Feb 2024
Response from The Capsule Hotel on 12 Feb 2024
Dear Guest, Thank you for taking the time to share your review following your stay with us.Kind Regards,

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Great affordable option to stay in Sydney. The hostel is super well positioned in the city - nearby to 2 metro stations within 7-10 minutes walk. The hostel has a basic kitchen - no cooking stoves but microwave, fridge for food storage. The capsules are fairly comfortable. It is nice that you can close the capsule door, it has a light and ventilators built in. The capsules are not sound proof so you can hear the neighbors but overall it gives you privacy, good and clean place to sleep, great location and sufficient amenities within the budget.
Stayed 5 nights in Feb 2024
Response from The Capsule Hotel on 9 Feb 2024
Daer Anna, Thank you for taking time to share your positive review with us. We hope to welcome you again. Kind Regards,

10/10 Excellent

steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great low cost option for the city centre
Stayed 6 nights in Jan 2024
Response from The Capsule Hotel on 29 Jan 2024
Dear guest,Thank you for your review.Kind regards,The Capsule Hotel

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well run, excellent amenity. Safe.
Stayed 4 nights in Jan 2024
Response from The Capsule Hotel on 26 Jan 2024
Dear guest,Thank you for your review.Kind regards,The Capsule Hotel

2/10 Terrible

Pujan

Was a terrible place to stay, was excited to stay in this place which looked like futuristic but they gave me room 519 which was hard to find due to no9 missing at the end and the room looked bothing like the one that i was given. The ine that i was provided looked like a coffin with no air con.
Stayed 1 night in Jan 2024
Response from The Capsule Hotel on 21 Jan 2024
Dear Pujan, We are really concerned about your negative feedback. We would like to offer you our deepest apologies for the trouble you had to experience with us. We apologise that your stay did not adequately meet expectations due to the capsule.

6/10 Okay

Judith

Disliked: Staff & service
Very hard to find not clear on maps small signo after hours help
Stayed 1 night in Jan 2024
Response from The Capsule Hotel on 20 Jan 2024
Dear Guest, Thank you for taking time to share your review with us. We also mentioned while Check-In, for any emergencys the guests can go to Level 1 to our bar staff. Kind Regards,

4/10 Poor

Brandon

Stayed 4 nights in Jan 2024
Response from The Capsule Hotel on 12 Jan 2024
Dear Guest, Thank you for taking time to share your reviwe with us. Kind Regards,

6/10 Okay

Nicholas

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Dec 2023
Response from The Capsule Hotel on 25 Dec 2023
Dear guest,Thank you for your review!Kind regards,The Capsule Hotel

6/10 Okay

David

Liked: Staff & service
It was as expected for a budget accommodation/hostel. People were friendly and it was pretty quiet. All in all pretty good
Stayed 1 night in Dec 2023
Response from The Capsule Hotel on 12 Dec 2023
Dear guest, Thank you for taking the time to share your review following your stay with us.Kind Regards,

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good
Stayed 1 night in Dec 2023
Response from The Capsule Hotel on 12 Dec 2023
Dear guest, Thank you for taking the time to share your review following your stay with us.Kind Regards,

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay on your own, convenient
Stayed 1 night in Dec 2023
Response from The Capsule Hotel on 12 Dec 2023
Dear guest, Thank you for taking the time to share your review following your stay with us.Kind Regards,

8/10 Good

LORENA

Stayed 1 night in Dec 2023
Response from The Capsule Hotel on 25 Dec 2023
Dear guest,Thank you for your review!Kind regards,The Capsule Hotel

10/10 Excellent

Mikko

Stayed 2 nights in Nov 2023
Response from The Capsule Hotel on 12 Dec 2023
Dear guest, Thank you for taking the time to share your review following your stay with us.Kind Regards,

2/10 Terrible

Kira

Disliked: Cleanliness
Stayed 2 nights in Nov 2023
Response from The Capsule Hotel on 28 Nov 2023
We are wondering if you would be kind enough to provide us with a little more insight on the low score. Was there anything in particular that you think we could have done differently to have made the experience better? We thank you in advance for any information.

4/10 Poor

Christoffer

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from The Capsule Hotel on 19 Nov 2023
We are wondering if you would be kind enough to provide us with a little more insight on the low score. Was there anything in particular that you think we could have done differently to have made the experience better? We thank you in advance for any information.

8/10 Good

Brendan

Stayed 3 nights in Oct 2023
Response from The Capsule Hotel on 30 Oct 2023
Dear guest,Thank you for your review!Kind regards,The Capsule Hotel

4/10 Poor

Louise

Disliked: Staff & service, amenities, property conditions & facilities
This was a difficult place to stay with low ceilings, no TV and generally uncomfortable.
Stayed 2 nights in Oct 2023
Response from The Capsule Hotel on 18 Oct 2023
Dear Louise, Thank you for your review and for staying here with us. We're really appreciated your honesty. We wish you a lovely travel in the future. Thank you

10/10 Excellent

Ashim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place.safe,clean, helpful staff.I will pick this place every time.
Stayed 3 nights in Oct 2023
Response from The Capsule Hotel on 9 Oct 2023
Dear guest,Thank you for your review, we hope to see you again soon!Kind regards,The Capsule Hotel

4/10 Poor

Seth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the capsules are made of paper thin plastic. Every movement/sound made in the capsule you’re connected to shakes and makes very loud noises in your capsule making sleep harder than if you were just in a normal bunk. It’s a cool concept and all it would take is a little more investment/design improvement in the actual capsules to execute but unless you’re okay with risking very little sleep I wouldn’t recommend
Stayed 4 nights in Sep 2023
Response from Receptionest on 25 Sept 2023
Dear Guest,Thank you for your review. We will share you feedback with our hotel team. Thank you.

4/10 Poor

Gavin

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Mattress to thin may as well be sleeping on the floor. 1 shower didn’t work.
Stayed 1 night in Sep 2023
Response from The Capsule Hotel on 18 Sept 2023
Thank you for taking the time to share your review following your stay with us. We provide memory foam mattress which will more softener than a standard mattress. However, extra mattresses, pillows and duvet are available on level 3 reception. Our friendly staff will be more than happy to provide you with more information to assist you in your quest. Regarding the shower, it will be fixed soon.

10/10 Excellent

Stephen

Liked: Cleanliness, property conditions & facilities
Clean. It's not the Four Seasons but the price is good. Station nearby. Good if you just want a place to sleep and shower. It's a hostel with privacy. Staff are helpful.
Stayed 1 night in Sep 2023
Response from The Capsule Hotel on 17 Sept 2023
Dear Stephen, Thank you for your kind review. We're so glad to hear that you enjoyed your stay and had a good experience with us. We're looking forward to welcoming you back here in the future.

6/10 Okay

Te Kerekere

Business traveller
Liked: Cleanliness, staff & service
The capsules could have been better insulated from each other. I could hear everything going on in the other capsules, I could also feel when the occupant above mine climbed into theirs. But, it served its purpose, for sleep, luggage storage and proximity to my event venue.
Stayed 10 nights in Aug 2023
Response from The Capsule Hotel on 17 Sept 2023
Dear Kerekere, Thank you for your kind review. We're so glad to hear that you enjoyed your stay and had a good experience with us. Your suggestions and comments are highly appreciated. We're looking forward to welcoming you back here in the future.

8/10 Good

Viet

Liked: Cleanliness, staff & service, property conditions & facilities
The property is in good location, easy to reach every touristic areas, public transportation are right there, lots of restaurants and bars around. Staffs are helpful but not so smiling. The facilities are old but still reasonable. In general, it is a good place to stay.
Stayed 1 night in Sep 2023
Response from The Capsule Hotel on 17 Sept 2023
Dear guest,Thank you for your review!Kind regards,The Capsule Hotel

6/10 Okay

Lisa

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Great location and good capsule, however bathrooms need some serious work. One shower had the knob broken off so the shower could not be turned on. The next shower I moved to had clumps of hair around the drain and walls. The bathroom area had a general pee smell and needs more cleaning, as well as mats as it is just wet tile outside the shower areas.
Stayed 2 nights in Sep 2023
Response from The Capsule Hotel on 17 Sept 2023
Dear guest,Thank you for your review.We sincerely apologise that you had such an experience with us. We will pass your feedback to the management and our housekeepers to make sure that they do clean the bathrooms and the rooms thoroughly as cleanliness are our priority and also maintain the high standard of the cleanliness. As the bathrooms and toilets are also for share it maybe the previous guest has used it before we do have regular schedule for the housekeeping to clean it every day without fail. The management will try to review again the schedule if that the cause.Kind regards,The Capsule Hotel

10/10 Excellent

David, Salisbury

Liked: Cleanliness, property conditions & facilities
Easy late night access and
Stayed 1 night in Sep 2023
Response from The Capsule Hotel on 17 Sept 2023
Dear guest,Thank you for review!Kind regards,The Capsule Hotel

4/10 Poor

Kaj

Disliked: Property conditions & facilities
The concept was cool but the delivery failed. The cheap plastic pods were broken and you risked slicing your hand open where they'd tried to duct tape it back together. Everything creaked so there was no way to do anything quietly with respect to the other guests in the room. You were expected to store your towel in the cupboard with your belongings where it was damp and there was evidence of mould. The window was left wide open (and too high for me to close) so got all of the street noise and bad weather noises. The fire exit with a sign which clearly said to not keep open, was propped open the whole time with a plastic sign. Communication from the staff was very average. You get what you pay for and this place was cheap. It's also in a realy central location, convenient for getting around, and the pods were fairly clean. No side table, no working screen as pictures may suggest.
Stayed 4 nights in Aug 2023
Response from The Capsule Hotel on 19 Aug 2023
Dear guest,We are sorry we didn't meet your expectations during your stay. Regarding the capsules being broken, we can assure that they are working perfectly fine with no harm to any guest. We also offer free earplugs at the reception in case someone needs it. The windows must remain shut, we hope that our staff was made aware of it, guests are not allowed to leave the windows open. We do offer side tables as well upon request at the reception.Kind regards,The Capsule Hotel

8/10 Good

Quang, Canley Heights

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay here! It was surprisingly pleasant and had exceeded my expectations. The atmosphere was nice and facilities were updated and quite modern. I would have given the capsule hotel if only the bedding was more comfortable. I did feel the underlay beneath pushing on my back. Double mattress options should be included or availability for request. :)
Stayed 1 night in Aug 2023
Response from The Capsule Hotel on 14 Aug 2023
Dear Guest, Thank you for taking the time to share your review following your stay with us. We provide memory foam mattress which will more softener than a standard mattress. However, pillows and duvet are available on level 3 reception. Our friendly staff will be more than happy to provide you with more information to assist you in your quest.We hope to see you again.Kind Regards,

8/10 Good

Bianca

Travelled with group
Liked: Cleanliness, staff & service
Check-in/out was simple. Staff were friendly. Spiral staircase up 4-5 levels, or a very long wait for an ancient, but functioning lift. The capsules are made of flimsy plastic that make unfathomable amounts of noise at the slightest human movement during the night. Pillow and doona were comfy, mattress was marginally too thin, but tolerable. Bathrooms were adequate but probably really do need a refresh. At the end of the day the shower was warm and with good pressure, so can’t complain too much. As always at shared room accommodation like this, your quality of sleep hinges on the respectfulness and common courtesy of your roommates. One of mine woke up at 4am and extremely loudly and uncaringly packed her back for an entire hour - plastic rummaging, throwing piles of food containers into bags, zips open/closed. Despite her disrespect, I have tried to provide an honest review of the hotel, even though that really tainted my night’s sleep. For the price, worth rolling the dice on decent roommates at this well situated hotel!
Stayed 2 nights in Aug 2023
Response from The Capsule Hotel on 9 Aug 2023
Dear Bianca, Thank you for taking the time to share your review following your stay with us.We're saddened to hear you had a not so great experience with other guests. We do understand that some guests that are new to travelling or it being their first time away from home get a little over excited, but anti-social behaviour of any kind isn't tolerated, and we do wish that our receptionist been made aware of this so he could have resolved the issues caused.We hope to see you again. Kind Regards,

2/10 Terrible

Alexander Joel

Disliked: Staff & service, amenities, property conditions & facilities
$20 deposit Bed uncomfortable No shower toiletries so I skipped having one. I barely got any sleep that's how uncomfortable it was.i do not recommend Bed is way too low on the floor or above. Not noisy
Stayed 1 night in Aug 2023
Response from The Capsule Hotel on 7 Aug 2023
We are really concerned about your negative feedback. We would like to offer you our deepest apologies for the trouble you had to experience with us. We provide memory foam mattress which will more softener than a standard mattress. However, extra pillows and duvet are available on level 3 reception. Our friendly staff will be more than happy to provide you with more information to assist you in your quest.

2/10 Terrible

Amr

Disliked: Cleanliness, property conditions & facilities
Horrible
Stayed 3 nights in Jul 2023
Response from The Capsule Hotel on 7 Aug 2023
We are wondering if you would be kind enough to provide us with a little more insight on the low score. Was there anything in particular that you think we could have done differently to have made the experience better? We thank you in advance for any information.

6/10 Okay

Xanthie

Stayed 1 night in Jul 2023
Response from The Capsule Hotel on 28 Aug 2023
Dear guest,We are wondering if you would be kind enough to provide us with a little more insight on the low score. Was there anything in particular that you think we could have done differently to have made the experience better? We thank you in advance for any information. We're so glad you found us to be perfect for all your adventures in Sydney but are saddened you didn't bring any other issues to us during your stay as we'd loved to help to make your trip perfect. We will take your comments under consideration as we continually work to improve our guest experience and customer service. We hope you will stay with us again in the future.

8/10 Good

Christine

Liked: Cleanliness, staff & service, room comfort
Good value
Overall it was great value and a good experience. I booked the deluxe pod with side opening which offered a lot more space and privacy because you are surrounded by fewer people on each side. The location is perfect if you want to be central - there are shops and restaurants galore right outside. Although it's on such a busy street, the capsules do block a lot of noise so I was able to rest and sleep easily each night. All the other guests in my dorm were respectful and quiet. Everything is kept very clean, but some parts of the hotel could use some updating or maintanence (like the level 3 showers). My days of backpacking are long behind me so this was a great option to have somewhere with privacy but without the expense of a standard hotel.
Stayed 2 nights in Jul 2023
Response from The Capsule Hotel on 24 Jul 2023
Dear guest, Thank you for taking the time to share your review following your stay with us.We will pass your feedback to the management and our housekeepers to make sure that they do clean the bathrooms and the rooms thoroughly as cleanliness are our priority and also maintain the high standard of the cleanliness. As the bathrooms and toilets are also for share it maybe theprevious guest has used it before we do have regular schedule for the housekeeping to clean it every day without fail.Kind regards,The Capsule Hotel

10/10 Excellent

Sung Min

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in Jun 2023
Response from The Capsule Hotel on 26 Jun 2023
Dear Sung Min,Thank you for your review, we hope to see you again soon!Kind regards,The Capsule Hotel

8/10 Good

Rohan

Liked: Cleanliness, staff & service
I think the beds could be a bit thicker, I understand that it might get in the way of the safes, but I guess you could put the safes higher up where the radio is, as I don't se the need for a built-in one these days, or they could be put in the lockers if that's feasible, just some ideas. I also found the blue lock light being permanently on to be a bit disturbing as I try to sleep, though I'm not sure what the situation is regarding the locks. I would feel safer I could still lock them, but I get why you wouldn't allow that anymore. Some more soundproofing would also be nice. And I noticed that one of the showers was a bit flooded with some of the water pooled in the vanity area for both the nights that I stayed at. Apart from that, it was still a satisfactory stay in a great location, with decent facilities and amenities.
Stayed 2 nights in May 2023
Response from The Capsule Hotel on 29 May 2023
Dear guest,Thank you for your review.We provide memory foam mattress which will more softener than a standard mattress. However, extra duvets are available on level 3 reception. Our friendly staff will be more than happy to provide you with more information to assist you in your quest.Based on Australia’s fire safety regulations, all of the capsules need to be remained unlocked however each of every capsule comes with own locker to store luggage and belonging. While there are multiples capsules in one room, all guests are really respectful and will not open other capsules. But only guests staying in the same room can get access to the room. No others.We will pass your feedback to the management and our housekeepers to make sure that they do clean the bathrooms and the rooms thoroughly as cleanliness are our priority and also maintain the high standard of the cleanliness. As the bathrooms and toilets are also for share it maybe the previous guest has used it before we do have regular schedule for the housekeeping to clean it every day without fail. The management will try to review again the schedule if that the cause.Kind regards,The Capsule Hotel

10/10 Excellent

Sue

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for money
Stayed 2 nights in May 2023
Response from The Capsule Hotel on 22 May 2023
Dear guest, thank you for your review, we hope to see you soon!Kind regards,The Capsule Hotel

10/10 Excellent

Paul

Stayed 3 nights in Apr 2023
Response from The Capsule Hotel on 15 May 2023
Dear Paul,Thank you for your review, we hope to see you soon!Kind regards,The Capsule Hotel

10/10 Excellent

Candy

Liked: Cleanliness, amenities, property conditions & facilities
Privacy and kitchen in a great location for a good price.
Stayed 8 nights in Apr 2023
Response from The Capsule Hotel on 2 May 2023
Dear guest, thank you for your review, we hope to see you again soon!

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Cool experience. Nice location. Easy access. But have to admit that I don't like the capsule Bit disappointed they're made out of cheap plastic that cracks and creaks each time you move. It's an awkward setting to get inside and out of one as its a massive mess of noise pollution. I think you should have spent lore money on the actual capsule as that's the experience we're going for.
Stayed 2 nights in Apr 2023
Response from The Capsule Hotel on 25 Apr 2023
Dear guest, thank you for your review. We understand that some older capsules may be not very quiet when moving inside of it, but we are already working on a solution to that. We provide free ear plugs at the reception upon request, you just need to let our receptionists know.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was happy with all aspects at the Capsule Hotel. My space was clean and safe and centrally located. Staff were supportive and friendly to a first time visitor. I will surely make use of this Hotel again.
Stayed 1 night in Apr 2023
Response from The Capsule Hotel on 25 Apr 2023
Dear guest, thank you for your review, we are happy to know that you enjoyed your stay and we hope to see you again soon!

8/10 Good

Anita

Liked: Staff & service, amenities
Cool place to stay at!
Stayed 3 nights in Apr 2023
Response from The Capsule Hotel on 17 Apr 2023
Dear guest, thank you for your review, we hope to see you again soon.

8/10 Good

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was better than I expected.. I will definitely be back
Stayed 1 night in Mar 2023
Response from The Capsule Hotel on 3 Apr 2023
Dear guest, Thank you for taking the time to share your review following your stay with us. Thank you in particular for highlighting your enjoyment of staying with us. Your recommendation and satisfaction are valuable to us. We hope to welcome you back to the hotel soon!

10/10 Excellent

Heath

Stayed 2 nights in Mar 2023
Response from The Capsule Hotel on 27 Mar 2023
Dear guest, thank you for your review!Kind regards,The Capsule Hotel

4/10 Poor

Caitlin, Raymond terrace

Disliked: Property conditions & facilities
The bathrooms are disgusting. The wooden surrounds of the doorframe are literally rotting away and are mouldy. There is no grout in between the shower tiles. The windows and in the shower are disgraceful and caked with I don’t know what. The window frames are mouldy and rotting away. Missing tiles. Paint is peeling off in chunks of the ceiling and holes have been terribly patched. The bathrooms are so poorly maintained that they cannot possibly be kept hygienically clean. They appear clean but when looking closer they are filthy. The non-working tv latch in my capsule was broken so it hung down constantly. strip lighting in behind the mirror was falling off and when plugging something into the usb it turned the mirror lighting on and off. Only half of the other lights in the capsule worked. visible duct tape holding the door and entry of the capsule together. The stair to capsule did not pull out like the other capsules so it was extremely difficult to get in to the pod. They gave me (5 for tall) a top capsule and locker, the locker is up so high I could not reach the hangers on the hanger rail and couldn’t even reach the back of the locker. plastic wall of the capsule are so thing the sunshine could be seen through the plastic- as I was on an end capsule next to the window and although they had curtains up the ones directly behind the capsule were not closed so they did not keep out the light of a morning- capsule was what was keeping the light out of the room.
Stayed 3 nights in Mar 2023
Response from The Capsule Hotel on 13 Mar 2023
Dear guest,We apologise that your stay did not adequately meet expectations due to concerns relating to the housekeeping services. This is certainly not the experience we want our guests to have. We will ensure to share your feedback with the entire hotel team for coaching and improvement. Thank you.

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from The Capsule Hotel on 13 Mar 2023
Dear guest,Thank you for your review, we hope to see you again soon!