Hi Lisa,Thank you so much for the positive feedback and we do apologise for the parking arrangement. We definitely can work on the parking instructions.We hope to see you again in the future and feel free to reach out for your next booking.

Hi Felicity,Thank you for your feedback and we apologise for the last-minute changes regarding your booking. While we are confident that the apartments we advertise are available and at its best state, unfortunate situations can still occur and we will always think of our guests' safety and comfort above all. And at the time, the best solution was to split your booking into two separate functioning apartments. And we aim to update you as soon as we have secured the changes to minimise the inconvenience to be caused.We do have the instructions on our key use and the code use in the guest app that you received during your stay, under the House Manual option on your homepage. Alternatively, we are happy to assist our guests verbally when requested as some would prefer this option. Nonetheless, we are constantly reviewing the functionality of our guest app based on feedback like yours. Thank you for offering in writing the instructions but we do have a dedicated team to work on this.Thank you again for your time and for choosing to stay with us.

Hi iGor!We're glad you found our property to your liking and we also love walking around Parramatta.We hope to welcome you back in the future.

Hi Azadeh,We apologise for the shortcoming in communication and check-in process. We do strive to make our digital experience as smooth and comprehensive as possible. We hope you give us another chance in the future.Thank you for booking with us.

Hi Balint!Thank you for your positive feedback and we're glad you enjoyed your stay.We apologise for that nasty note in the parking area! Someone was not having a good day.We hope to welcome you back in the future. :)

Hi David,We apologise for the disappointing stay. We do strive to make our digital experience as smooth as possible and we hope that whatever issues you had with the apartment, our team attended to with the best efforts. We hope you give us another chance in the future.Thank you for booking with us.

Hi Hai!Thank you so much for the feedback and we hope to welcome you back in the future.Have a lovely day.

Hi Anjelistica!Thrilled to know you find our apartment and location convenient. We hope to see you again soon.Have a wonderful week ahead.

Hi Tina!Glad you found our apartments spacious and sufficient and we hope to welcome you back in the future.Have a great day.

Hi Islam, Yossi here. sorry to hear you had a bad experience. I can see that you received multiple messages regarding - Parking - ID verification - Arrival time 48 hours before arrival. Unfortunately, you did not respond to any of them. We require this information before you arrive for self check in. The Carpark is plate recognition operated and we register your car with system so you can just come in. We can see you called us at 11pm and was in apartment by 11.10pm. I can also see that you were requested and granted late check out and was very grateful for that as well. In terms of noise, you were allocated a courtyard facing apartment. We will call you to talk about that feedback. As always, we are in the building every day and would be more than happy to assist with any issues. Regards Yossi

Hi Dasom,Thank you for providing your feedback and we would love to hear more about what we can improve on.Feel free to reach out should you find it more convenient to share your experience privately.Thank you once again for staying with us.