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Reviews of ibis Sydney Darling Harbour

3.5 out of 5
ibis Sydney Darling Harbour
70 Murray Street, Sydney, NSW

Reviews

7.8

Good

Rating 10 - Excellent. 334 out of 1001 reviews" "
Rating 8 - Good. 361 out of 1001 reviews" "
Rating 6 - Okay. 179 out of 1001 reviews" "
Rating 4 - Poor. 84 out of 1001 reviews" "
Rating 2 - Terrible. 43 out of 1001 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jame aljon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Mark

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

AVELINA, azusa

Liked: Cleanliness, amenities, property conditions & facilities
Easy access to most activities
Stayed 4 nights in Apr 2024
Response from Sarthak (Saz) Bhatia on 29 Apr 2024
Dear Avelina,Thank you for your amazing review of your stay at ibis Sydney Darling Harbour. It's fantastic to know that you had such a positive experience. Your feedback is motivating for our team, and we're grateful for your kind words. We are excited to welcome you again and ensuring your next visit is just as pleasant.sincerely,Saz Bhatiaibis Sydney Darling Harbour

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sarthak (Saz) Bhatia on 29 Apr 2024
Dear David,Thank you for your amazing review of your stay at ibis Sydney Darling Harbour. It's fantastic to know that you had such a positive experience. Your feedback is motivating for our team, and we're grateful for your kind words. We are excited to welcome you again and ensuring your next visit is just as pleasant.sincerely,Saz Bhatiaibis Sydney Darling Harbour

6/10 Okay

Melinda

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I found the rooms were outdated and old. Bathroom tap was loose and sink kept clogging up. Comfortable sleep though, bed was great. Great service.
Stayed 1 night in Apr 2024
Response from Sarthak (Saz) Bhatia on 23 Apr 2024
Dear Melinda,Thank you for taking the time to tell us about your experience at the ibis Sydney Darling Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sarthak (Saz) BhatiaHotel Manager

2/10 Terrible

Robert

I did like the fact I was in my room and in Just my boxer shorts and they gave someone else a key to my room. ( two men just walked in) . Then I went out and when I came back my room key did not work . Then I went out Saturday morning I came back and room key would not work again .whatever you do people do not stay here .
Stayed 2 nights in Mar 2024

4/10 Poor

Marie Antoinette, New Smyrna Beach

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property not kept up. Looks like it is going to be torn down soon as no money has been put into this property. We have been going to it since 2002 (22 yrs) & it’s in terrible condition.
Stayed 1 night in Mar 2024

6/10 Okay

Keren

Disliked: Amenities, property conditions & facilities
The property is in need of renovation. The toilet seat was falling off, the tap moved sideways, the toilet paper holder was half off, there had obviously been a flood and the damage was obvious, shabby. The staff was lovely , the facilities mediocre.
Stayed 4 nights in Mar 2024
Response from Sarthak (Saz) Bhatia on 12 Mar 2024
Dear Keren,Thank you for sharing your feedback regarding your recent stay with us.It's wonderful to hear your kind words about our staff, but we apologise for the inconvenience caused by the condition of the room. Please rest assured that we take your comments seriously, and we will address the issues you mentioned to ensure a more comfortable experience for our guests in the future.We appreciate your valuable feedback and hope to have the opportunity to welcome you back for a more enjoyable stay.sincerely,Saz BhatiaHotel Manageribis Sydney Darling Harbour

8/10 Good

Louis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok except you can hear running water from other rooms..
Stayed 2 nights in Mar 2024
Response from Sarthak (Saz) Bhatia on 12 Mar 2024
Dear Louis,Thank you for sharing your feedback with us.We're glad to hear that your overall experience was satisfactory. However, we apologise for any inconvenience caused by noise disturbances during your stay. Your comments will be shared with our team to ensure we address this issue and enhance our guests' experiences in the future.We appreciate your understanding and hope to welcome you back for an even better stay.sincerely,Saz BhatiaHotel ManagerIbis Sydney Darling Harbour

10/10 Excellent

Sherilyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to many attractions
Stayed 2 nights in Mar 2024
Response from Sarthak (Saz) Bhatia on 6 Mar 2024
Dear Sherilyn,Thank you for your excellent review and for choosing to stay with us at ibis Sydney Darling Harbour.We are delighted to hear that you enjoyed our location. Your satisfaction is our priority, and we are pleased to have met your expectations.We look forward to welcoming you back for another enjoyable stay in the future.sincerely,Saz BhatiaHotel ManagerIbis Sydney Darling Harbour

8/10 Good

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Road construction. Room was extremely plain.
Stayed 3 nights in Feb 2024
Response from Sarthak (Saz) Bhatia on 6 Mar 2024
Dear Mary,Thank you for taking the time to share your feedback regarding your recent stay at ibis Sydney Darling Harbour.We apologise for any inconvenience caused by the construction work during your stay. Please know that while this is beyond our control, we understand it can impact the overall experience.We also appreciate your comments regarding the room decor. We strive to provide comfortable accommodations for all our guests, and we regret if the room did not meet your expectations.Your feedback is invaluable to us as we continuously work to improve our services and facilities. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory experience.Best regards,Saz BhatiaHotel ManagerIbis Sydney Darling Harbour

6/10 Okay

Nicole

Liked: Cleanliness
such a small room and bathroom but view was gorgeous
Stayed 1 night in Mar 2024
Response from Sarthak (Saz) Bhatia on 4 Mar 2024
Dear Nicole,We appreciate your review and are glad to hear that you enjoyed the Darling Harbour view from your room. However, we apologise if the size of the room and bathroom did not meet your expectations. Your comments are important to us, and we will take them into consideration as we strive to improve our guests' experiences.We hope to have the opportunity to welcome you back for a more satisfying stay in the future.Best regards,Saz BhatiaHotel ManagerIbis Sydney Darling Harbour

8/10 Good

Sally, Lower Hutt

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Overall, my experience at this hotel was quite positive. The location is fabulous, offering breathtaking views from my room. Despite the slightly tired appearance of the lobby and hall, the room itself was clean and inviting. The bed provided exceptional comfort, and the powerful shower was a welcome treat after a long day. The reception staff stood out for their exceptional service and helpfulness, adding a personal touch to the stay. The local amenities were across the road, for that early morning coffee. The overall experience was memorable and enjoyable. I would certainly recommend this hotel to others looking for a comfortable stay with stunning views.
Stayed 1 night in Mar 2024
Response from Sarthak (Saz) Bhatia on 4 Mar 2024
Dear Sally,Thank you for sharing your positive experience following your recent stay at ibis Sydney Darling Harbour.We're delighted to hear that you enjoyed our location and the Darling Harbour views. It's wonderful to know that our reception staff provided exceptional service, adding a personal touch to your stay.Your recommendation means a lot to us, and we're thrilled to hear that you had a memorable and enjoyable experience overall. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.sincerely,Saz BhatiaHotel ManagerIbis Sydney Darling Harbour

8/10 Good

louis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Sarthak (Saz) Bhatia on 26 Feb 2024
Dear Louis,Thank you for taking the time to rate your recent experience at ibis Darling Harbour. We are pleased to see that your overall rating reflects a positive experience. We strive to provide excellent service and meet the expectations of our guests, and we are glad to hear that we were able to deliver on that during your stay. Please be rest assure that we continuously strive to provide exceptional service and a memorable stay for all our guests.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future and provide you with an even better experience.sincerely,Saz BhatiaHotel Manager

4/10 Poor

Nikolay, Thousand Oaks

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Couldn’t give 1 star because staff are doing the best they can, but property needs to have a serious uplift. Everything is worn down badly. Views of the Darling Harbor are great, but the room is very tiny. Shower was leaking on the floor when the door was closed. The location and staff are good, but that’s the only thing that is good about this hotel.
Stayed 2 nights in Feb 2024

4/10 Poor

Andrew

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The location is great
Stayed 5 nights in Feb 2024

6/10 Okay

Siew Lan

Disliked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Sarthak (Saz) Bhatia on 7 Feb 2024
Dear Siew Lan,Thank you for taking the time to rate your recent stay at ibis Darling Harbour. We are sorry to hear that your experience fell short of your expectations. Please be rest assure that we continuously strive to provide exceptional service and a memorable stay for all our guests. Once again, thank you for choosing ibis Darling Harbour. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying stay.sincerely,Saz BhatiaHotel Manager

10/10 Excellent

Miriam

Travelled with group
Liked: Amenities
Perfectly situated but did not know about the construction. Jackhammers start at 7 am.
Stayed 3 nights in Jan 2024
Response from Sarthak (Saz) Bhatia on 7 Feb 2024
Dear Miriam,Thank you for choosing to stay with us and for taking the time to share your feedback.We're delighted to hear that you found our location to be perfectly situated. However, apologise for any inconvenience caused by the nearby construction noise. We understand that this can disrupt your stay.Your feedback is valuable to us, and we will certainly take it into consideration as we strive to improve our guests' experiences.sincerely,Saz Bhatiaibis Sydney Darling Harbour

10/10 Excellent

ENRICO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Alisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
I loved the location and my view of the harbor and Sydney skyline! The front desk staff were very friendly and helpful. There was a market with drinks and snacks across the street and restaurants that stay open late nearby. I loved that I was close to all of the attractions, hop on bus stop, and the ferry that takes you to many popular locations! They don't overcharge like other hotels either! You can just sit in the window and enjoy the view if you don't feel like going out!
Stayed 2 nights in Jan 2024
Response from Sarthak (Saz) Bhatia on 30 Jan 2024
Dear Alisa,Thank you for taking the time to share your feedback regarding your recent stay at ibis Darling Harbour. We are thrilled to learn that you had a great experience and that our location, view, and staff contributed to your overall satisfaction.We strive to provide a comfortable and convenient experience for our guests, and your positive comments motivate us to continue our efforts.We look forward to the pleasure of hosting you again in the future. Sincerely,Sarthak (Saz) BhatiaHotel Manager

10/10 Excellent

George

Liked: Staff & service, room comfort
Stayed 3 nights in Jan 2024
Response from Sarthak (Saz) Bhatia on 30 Jan 2024
Dear George,Thank you for giving us with a great score. We are thrilled to know that you had a wonderful experience during your stay at ibis Sydney Darling Harbour. Providing exceptional service and ensuring our guests have a memorable stay is our top priority.We appreciate your recognition and look forward to welcoming you back for another great experience in the future.Sincerely,Sarthak (Saz) BhatiaHotel Manager

8/10 Good

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were lovely and very attentive
Stayed 1 night in Jan 2024
Response from Sarthak (Saz) Bhatia on 30 Jan 2024
Dear Kerry,We very much appreciate your comments regarding your stay at the ibis Sydney Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sarthak (Saz) BhatiaHotel Manager

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
*
Stayed 1 night in Jan 2024
Response from Sarthak (Saz) Bhatia on 30 Jan 2024
Dear Michelle,Thank you for giving us with a great score. We are thrilled to know that you had a wonderful experience during your stay at ibis Sydney Darling Harbour. Providing exceptional service and ensuring our guests have a memorable stay is our top priority.We appreciate your recognition and look forward to welcoming you back for another great experience in the future.Sincerely,Sarthak (Saz) BhatiaHotel Manager

6/10 Okay

Marie

Liked: Staff & service
Disliked: Property conditions & facilities
The room was small and quite out dated. We had a superior room which was supposed to have a queen bed but it was a double. Expensive but I think that’s because of the location
Stayed 4 nights in Jan 2024
Response from Sarthak (Saz) Bhatia on 30 Jan 2024
Dear Marie,Thank you for taking the time to provide your feedback on your recent stay at ibis Darling Harbour. We appreciate your honest review, and we're sorry to hear that certain aspects of your experience did not meet your expectations.We take your comments seriously and will review the information to identify areas where improvements can be made.Once again, thank you for leaving your feedback and we hope to have the opportunity to welcome you back in the future and provide a more positive experience.Sincerely,Sarthak (Saz) BhatiaHotel Manager

8/10 Good

KwangWoo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
there are some interesting pubs, restaurants, and liquor shops near the hotel. The street near the hotel was full of young energy with young breaking dancers. It is great to have a walk around the hotel.
Stayed 3 nights in Jan 2024
Response from Sarthak (Saz) Bhatia on 30 Jan 2024
Dear KwangWoo,Thank you for taking the time to share your feedback on your recent stay at ibis Darling Harbour. We're delighted to hear that you found the hotel area enjoyable.We strive to provide a convenient and vibrant location for our guests, and it's rewarding to know that you had an engaging time exploring the surroundings.Thank you for choosing our hotel, and we look forward to the opportunity to welcome you back for another enjoyable stay in the future.Sincerely,Sarthak (Saz) BhatiaHotel Manager

10/10 Excellent

sara

Stayed 2 nights in Jan 2024
Response from Sarthak (Saz) Bhatia on 26 Feb 2024
Dear Sara,We very much appreciate your comments regarding your stay at ibis Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sarthak (Saz) BhatiaHotel Manager

6/10 Okay

Jessica

Liked: Staff & service
Could be better
Nice little room. Comfortable bed. Found carpet dirty. My knees were black after kneeling down. Had trouble sleeping because there was banging from the next room which would shake my headboard which was against wall. I didn’t complain as figured the bathroom or doors were behind my wall. But was not nice to be jolted out of sleep by those sounds.
Stayed 4 nights in Jan 2024
Response from Sarthak (Saz) Bhatia on 24 Jan 2024
Dear Jessica,Thank you for taking the time to share your feedback following your recent stay with us.We sincerely apologise for the inconvenience you experienced with the cleanliness of the carpet and the disturbance. Please rest assured that we take your comments seriously, and we will address these issues with our team to ensure improvements are made.We appreciate your understanding, and we hope to have the opportunity to welcome you back for a more comfortable and enjoyable stay.Sincerely,Sarthak (Saz) BhatiaHotel Manageribis Sydney Darling Harbour

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location for restaurants in Darling Harbour, and yet it is the nice and quieter part of Darling Harbour. The hotel bar is also very nice, with a nice view of Darling Harbour.
Stayed 2 nights in Jan 2024
Response from Sarthak (Saz) Bhatia on 24 Jan 2024
Dear Michael,Thank you for sharing your positive experience with us. We're delighted to hear that you enjoyed our location and that you found our hotel bar and the view of Darling Harbour to be enjoyable.Your feedback is valuable to us, and we appreciate you taking the time to share your feedback. We hope to welcome you back for another pleasant stay in the future.Sincerely,Sarthak (Saz) BhatiaHotel Manageribis Sydney Darling Harbour

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable buffet breakfast was good
Stayed 1 night in Jan 2024
Response from Sarthak (Saz) Bhatia on 24 Jan 2024
Dear Michael,Thank you for sharing your positive feedback following your recent stay with us. We're delighted to hear that you found our hotel clean and comfortable. It's also great to know that you enjoyed our buffet breakfast. Your satisfaction is important to us, and we appreciate you taking the time to acknowledge the aspects of your experience that met your expectations.We look forward to the opportunity of welcoming you back for another enjoyable stay. Best regards,Sarthak (Saz) BhatiaHotel Manageribis Sydney Darling Harbour

6/10 Okay

Ashlea

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Overall an average stay. Buffet breakfast and bar was great, rooms and hallways were very dated, stains on the carpet, marks on the walls etc. Also could hear neighbouring rooms very clearly. You could also access all levels in the lift without scanning your card which I found was a safety issue. Very budget hotel needing some urgent love.
Stayed 3 nights in Jan 2024
Response from Sarthak (Saz) Bhatia on 24 Jan 2024
Dear Ashlea,Thank you for taking the time to share your thoughts on your recent stay at ibis Sydney Darling Harbour.We appreciate your feedback and regret any inconvenience caused by the dated condition of the rooms and hallways. Please be assured that we take your comments seriously, and we will address these concerns with our team to make necessary improvements.We value your input and hope to have the opportunity to provide you with an enhanced experience in the future.Sincerely,Sarthak (Saz) BhatiaHotel Manageribis Sydney Darling Harbour

8/10 Good

Matthew

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Sarthak (Saz) Bhatia on 24 Jan 2024
Dear Matthew,Thank you for choosing ibis Darling Harbour and providing your feedback. We are delighted to see that you had a positive experience during your stay.We are committed to providing excellent service and ensuring that our guests have a memorable stay. It is gratifying to know that we met your expectations and that you were satisfied with your overall experience.We look forward to welcoming you back in the future for another enjoyable stay.sincerely,Sarthak (Saz) BhatiaHotel Manageribis Sydney Darling Harbour

6/10 Okay

Christine

Liked: Staff & service
Unfortunately there was building works starting very early so waking us… we chose this hotel for the views unfortunately we was not informed of the building works in front of our room 821
Stayed 2 nights in Jan 2024
Response from Sarthak (Saz) Bhatia on 12 Jan 2024
Dear Christine,Thank you for your review for ibis Sydney Darling Harbour. I do apologize if construction was an issue; construction is currently going ahead amongst the Darling Harbour prescient and surrounding CBD areas. The hotel has been in close contact with the corresponding companies and they have been advised that the impact on the hotel will be kept to a minimum. However we do have the ability to raise concerns with companies if we do receive feedback from any of our guests advising that their stay has been disrupted, so we thank you for your feedback and I will ensure it is passed on.Once again, thank your for choosing ibis Sydney Darling Harbour, and we hope to see you back soon.

8/10 Good

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed in IBIS hotels in the UK and there appeared to be more options for dinner choices and the staff were more friendly and welcoming.
Stayed 2 nights in Jan 2024
Response from Sarthak (Saz) Bhatia on 24 Jan 2024
Dear Veronica,Thank you for taking the time to share your feedback about your recent stay at ibis Sydney Darling Harbour. We appreciate your loyalty.We regret to hear that your experience with dinner choices and staff friendliness did not meet your expectations compared to your previous stays. Your comments are valuable to us, and we will share them with our team for improvement.We hope to have the opportunity to welcome you back and provide you with a more enjoyable experience in the future. Best regards,Sarthak (Saz) BhatiaHotel Manageribis Sydney Darling Harbour

8/10 Good

lisa and don

Travelled with family
Liked: Staff & service
Stayed 7 nights in Jan 2024
Response from Sarthak (Saz) Bhatia on 24 Jan 2024
Dear Lisa and Don,Thank you for taking the time to rate your recent experience at ibis Darling Harbour. We appreciate your feedback and are pleased to see that your overall rating reflects a positive experience. We strive to provide excellent service and meet the expectations of our guests, and we are glad to hear that we were able to deliver on that during your stay. However, we also acknowledge that there might have been areas where we could have improved your experience further. Please be rest assure that we continuously strive to provide exceptional service and a memorable stay for all our guests.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future and provide you with an even better experience.sincerely,Sarthak (Saz) BhatiaHotel Manageribis Sydney Darling Harbour

10/10 Excellent

Colin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View was lovely. Staff very nice.
Stayed 1 night in Jan 2024
Response from Sarthak (Saz) Bhatia on 11 Jan 2024
Dear Colin,Thank you for your feedback and for choosing to stay with us!It is wonderful to hear that your experience with us was fantastic.This feedback will be shared and celebrated with the team who will be thrilled to hear that you had a wonderful time with us. We hope to welcome you back again very soon.

10/10 Excellent

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was alright
Stayed 1 night in Dec 2023
Response from Sarthak (Saz) Bhatia on 11 Jan 2024
Dear Jeremy,Thank you for your 5 star rating. We hope to welcome you back again very soon.

6/10 Okay

Stephanie

Travelled with family and small children
Disliked: Cleanliness
On arrival we weren't able to check in as our room wasn't ready until 3pm - this was disappointing given we had been travelling all day! Our stay was okay but the room was quite run down and didn't seem overly clean.
Stayed 5 nights in Jan 2024
Response from Sarthak (Saz) Bhatia on 11 Jan 2024
Dear Stephanie,Thank you for choosing to stay with us at ibis Sydney Darling Harbour and for taking the time to provide this review.I can completely understand the disappointment in not having the room ready on your arrival after travelling all day. But please note, that early check in is subject to availability and guaranteed check in is from 3 pm. Since we were running on a full house the night prior, it was not possible to provide you with an early check in.That being said, we do provide guests the option of a guaranteed early check in if they wish to pay the additional check in fee by getting the room ready on a priority for them. We hope to get the opportunity to warmly welcome you back again soon where we hope to exceed your expectations.

10/10 Excellent

LILIANA

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Nuestra estancia fue maravillosa. Cualquier duda la respondían muy rápido. El lugar es acogedor y funcional. Nos gustó mucho.
Stayed 2 nights in Dec 2023
Response from Sarthak (Saz) Bhatia on 11 Jan 2024
Dear Liliana,Thank you for choosing to stay with us at ibis Sydney Darling Harbour and for taking the time to leave us this 5 star review.We are thrilled to hear that you enjoyed your stay and we hope to warmly welcome you back again in the near future.

10/10 Excellent

Alisha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sarthak (Saz) Bhatia on 11 Jan 2024
Dear Alisha, Thank you for choosing to stay with us at ibis Sydney Darling Harbour and thank you for taking the time to rate your experience at our Hotel. We are thrilled to hear that your time with us was excellent and we hope to warmly welcome you back soon.

4/10 Poor

Amir Hossein

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Difficult to park car . WE arrived only one hour earlier than check in time ,but staff could not help to make their room ready.Room was very squeezed and outdated.Not worth the money
Stayed 1 night in Dec 2023

10/10 Excellent

YANNI

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
facility.old.but good location
Stayed 1 night in Jan 2024
Response from Sarthak (Saz) Bhatia on 11 Jan 2024
Dear YANNI,Thank you for taking the time to share your positive feedback following your recent stay at ibis Sydney Darling Harbour. We're pleased to hear that you enjoyed the location.Your comments are valuable to us, and we appreciate your understanding regarding certain aspects of our facility. We continually strive to enhance our guests' experiences, and your feedback is instrumental in that process.We look forward to welcoming you back on your next visit to Darling Harbour.Best regards,Saz BhatiaHotel Manager

8/10 Good

mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Central Location
Stayed 4 nights in Dec 2023
Response from Sarthak (Saz) Bhatia on 11 Jan 2024
Dear Mark,Thank you for choosing to stay with us at the ibis Sydney Darling Harbour.It is great to hear that your recent experience at our property was fantastic and you enjoyed the location of the Hotel.We hope to warmly welcome you back again on your next visit to Sydney.

6/10 Okay

Pamela

Stayed 1 night in Dec 2023

8/10 Good

Soumaly

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sarthak (Saz) Bhatia on 30 Jan 2024
Dear Soumaly,Thank you for giving us with a great score. We are thrilled to know that you had a wonderful experience during your stay at ibis Sydney Darling Harbour. Providing exceptional service and ensuring our guests have a memorable stay is our top priority.We appreciate your recognition and look forward to welcoming you back for another great experience in the future.Sincerely,Sarthak (Saz) BhatiaHotel Manager

8/10 Good

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
It was the location that made this hotel great. It was clean and basic. No complaints as we weren’t in the room for long. If you are on a budget I would recommend.
Stayed 2 nights in Dec 2023

10/10 Excellent

Nicole

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location in Sydney! Just a few blocks from the train station. Breakfast was amazing. Room was clean and quiet.
Response from Sarthak (Saz) Bhatia on 7 Feb 2024
Dear Nicole,Thank you for sharing your experience with us!We're thrilled to hear that you had enjoyable and comfortable your stay and found our hotel to be in a great location.Your feedback is truly appreciated, and we hope to welcome you back for another fantastic stay in the future!sincerely,Saz BhatiaHotel Manager

8/10 Good

Bernadette Eileen

Liked: Cleanliness, staff & service, property conditions & facilities
We experienced a problem at the Ibis and the staff were absolutely so helpful. Dimi, Peter and Maria are excellent ambassadors for the Ibis hotels and very professional and customer focused.
Stayed 5 nights in Dec 2023

6/10 Okay

Michelle

Disliked: Property conditions & facilities
Good location but average hotel
Great location and good breakfast. However our room had no curtains and the bar fridge leaked. The foyer carpets were worn.The hotel needs a refurbishment.
Stayed 4 nights in Dec 2023

8/10 Good

Michael

Stayed 1 night in Dec 2023

8/10 Good

David

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023