Hi Jorge, I would like to apologize for the disappointing experience you had with us. We always do our best to meet the expectations of all our guests, but in this instance, we failed to meet your expectations. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome feedback such as yours as they indicate the areas where we can further improve.

Hi Anonymous, It is immensely rewarding to read such a positive feedback and serves as a great motivator to the team here. We strive to provide our guests with memorable experiences in the hope that they will return time and time again. I am very happy to read that this is exactly what you intend to do. I am sorry that we do not offer some of the services that you were expecting and please accept my apologies for the areas in which we fell short. This has been noted for it not to happen again. We look forward to welcoming you back soon.

感謝您的反饋意見。請接受我們最誠摯的歉意，尤其是誤導性的照片，這是在預訂網站上顯示的不同的照片為財產的一個小故障。但是，這將由我們的上市團隊解決，以確保正確的照片將在網上發布。我們的所有套房也都做了一些改進，以解決空調問題。下一次和我們在一起時，一切都應該在你的期望之內！ - 天使S