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Reviews of Sofitel Sydney Darling Harbour

5 out of 5
Sofitel Sydney Darling Harbour
12 Darling Drive, Sydney, NSW

Reviews

8.8

Excellent

Rating 10 - Excellent. 665 out of 1002 reviews" "
Rating 8 - Good. 184 out of 1002 reviews" "
Rating 6 - Okay. 66 out of 1002 reviews" "
Rating 4 - Poor. 40 out of 1002 reviews" "
Rating 2 - Terrible. 47 out of 1002 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed stay
Stayed 2 nights in Apr 2024
Response from Greg Brady - General Manager on 22 Apr 2024
Bonjour Peter, Thank you for your review. We hope to see you again soon. Kind regards, Greg Brady - General Manager

10/10 Excellent

Johanis Thomas Wharton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an excellent stay at Sofitel Sydney Darling Harbour Hotel! Room was great with an amazing view. Staff were friendly and very attentive. Would definitely come back 10/10
Stayed 3 nights in Apr 2024
Response from Greg Brady - General Manager on 22 Apr 2024
Bonjour Johanis Thomas, Thank you so much for your review. I am so pleased you enjoyed your stay. We hope to see you again soon. Kind regards, Greg Brady - General Manager

10/10 Excellent

Lisa

Liked: Cleanliness
Stayed 4 nights in Apr 2024
Response from Greg Brady - General Manager on 22 Apr 2024
Bonjour Lisa, Thank you so much for your review. We hope to see you again soon. Kind regards, Greg Brady - General Manager

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean and new hotel in a great quiet location at Darling harbour. Everything you need is available, and the buffet breakfast is fabulous, with lovely hot barista made coffee. Would stay again.
Stayed 2 nights in Apr 2024
Response from Greg Brady - General Manager on 22 Apr 2024
Bonjour Elizabeth, Thank you for taking the time to review the hotel. I am thrilled you enjoyed your stay with us. We hope to see you again soon. Kind regards, Greg Brady - General Manager

8/10 Good

Haneul

Liked: Staff & service, amenities, property conditions & facilities
I had rhinitis, so my nose was stuffy and I sneezed a lot, but the amenities and room conditions provided were so good
Stayed 2 nights in Apr 2024
Response from Greg Brady - General Manager on 22 Apr 2024
Bonjour Haneul, Thank you for your review. I appreciate your feedback regarding the amenities and I hope you feel better soon. Kind regards, Greg Brady - General Manager

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Greg Brady - General Manager on 22 Apr 2024
Bonjour Sarah, Thank you for your review. We hope to see you again soon. Kind regards, Greg Brady - General Manager

10/10 Excellent

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High end hotel
Stayed 4 nights in Apr 2024
Response from Greg Brady - General Manager on 22 Apr 2024
Bonjour Dawn, Thank you for your review. I am so pleased you enjoyed your time at the hotel. Kind regards, Greg Brady - General Manager

10/10 Excellent

Yoonhye

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice view Good facilities Friendly staff
Stayed 1 night in Apr 2024
Response from Greg Brady - General Manager on 22 Apr 2024
Bonjour Yoonhye, Thank you so much for your review. I am thrilled you enjoyed your stay. Kind regards, Greg Brady - General Manager

4/10 Poor

Syasya

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Construction happening right under the hotel made our experience really bad. We chose this hotel for 2 nights and paid for the room with the harbour view to celebrate our birthdays and anniversary. Every morning there was construction starting from 7.30 am. Would not recommend anyone to choose this place if you’re a light sleeper. Spend your money somewhere else
Stayed 2 nights in Apr 2024

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms and convenient location. Excellent breakfast. As at early April there are works taking place by the pool. Would recommend generally with one caveat- its worth noting that (unlike many other hotel chain loyalty schemes) Accor will not give loyalty points for stays booked via Expedia.
Stayed 2 nights in Apr 2024
Response from Greg Brady - General Manager on 11 Apr 2024
Bonjour Sarah, Thank you for taking the time to review the hotel and thank you for your loyalty. You are correct about points allocation. We do have some exciting things happening by the pool currently. Hopefully they will be completed by your next stay. Kind regards, Greg Brady - General Manager

10/10 Excellent

Vance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel
Stayed 3 nights in Mar 2024
Response from Greg Brady - General Manager on 11 Apr 2024
Bonjour Vance, Thank you for your review. We hope to see you again soon. Kind regards, Greg Brady - General Manager

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Greg Brady - General Manager on 11 Apr 2024
Bonjour Suzanne, Thank you so much for your review. We hope to see you again soon. Kind regards, Greg Brady - General Manager

10/10 Excellent

VINCY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I expected it’s a 5 star hotel but I found a few small insects in the toilet & the washbasin was clogged….. other than it’s a great hotel.
Stayed 2 nights in Mar 2024
Response from Greg Brady - General Manager on 11 Apr 2024
Bonjour VINCY, Thank you for taking the time to review the hotel. I appreciate your feedback and am disappointed as this is certainly not our usual level of service. I have flagged your concerns with the relevant departments. Thank you once again and we hope to see you again soon. Kind regards, Greg Brady - General Manager

10/10 Excellent

Darryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best view of Darling Harbour
Stayed 7 nights in Mar 2024
Response from Greg Brady - General Manager on 11 Apr 2024
Bonjour Darryl, Thank you for your review. We hope to see you again soon. Kind regards, Greg Brady - General Manager

10/10 Excellent

ANWAR

Liked: Cleanliness, staff & service, property conditions & facilities
Good it’s in the middle of downtown
Stayed 2 nights in Jan 2024
Response from Greg Brady - General Manager on 2 Apr 2024
Bonjour Anwar, Thank you for your review. We look forward to welcoming you to the hotel again in the future. Kind regards, Greg Brady - General Manager

4/10 Poor

LI, Singapore

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The room does not provide bottled water, and it is disappointing to use environmentally friendly reasons.Why was it provided on the day of the check in? Outdoor construction greatly affects rest.
Stayed 6 nights in Mar 2024
Response from Greg Brady - General Manager on 2 Apr 2024
Bonjour LI, Thank you for your feedback. Sustainability is extremely important to the hotel which is why we have completed the Green Globe accreditation. Bottled water is available in the mini bar of each room. Should this not have been available in your mini bar, then we have not replenished the mini bar appropriately. I appreciate your feedback and have taken it to the team for further action. I hope we have the opportunity to welcome you back to the hotel again in the future to turn your experience around. Kind regards, Greg Brady - General Manager

6/10 Okay

Gina

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We stayed at this hotel because of the large mall and numerous restaurants and cafes; it turned out the mall had been demolished and restaurants closed; ongoing construction every day and each taxi ride to anywhere was very expensive. Nice hotel but extremely inconvenient
Stayed 6 nights in Mar 2024
Response from Greg Brady - General Manager on 2 Apr 2024
Bonjour Gina, Thank you for your feedback. Whilst Harbourside is no longer in front of the hotel, we are very lucky to be within walking distance of restaurants, bars and cafes along the wharf as well as in Darling Quarter. We are also within walking distance to a variety of shops in the CBD. I am disappointed our team did not communicate this effectively during your recent visit. I sincerely hope we have the opportunity to welcome you back to the hotel again in the near future to turn your experience around. Kind regards, Greg Brady - General Manager

6/10 Okay

MARILOU

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Greg Brady - General Manager on 2 Apr 2024
Bonjour Marilou, Thank you for your review. We hope to see you again soon. Kind regards, Greg Brady - General Manager

2/10 Terrible

Diana

Stayed 3 nights in Jan 2024
Response from Greg Brady - General Manager on 2 Apr 2024
Bonjour Diana, Thank you for your feedback. I am disappointed we did not meet, or exceed, your expectations on this occasion. I hope we have the opportunity to welcome you back again in the near future. Kind regards,Greg Brady - General Manager

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Greqt
Stayed 3 nights in Mar 2024
Response from Greg Brady - General Manager on 2 Apr 2024
Bonjour Alan, Thank you so much for your review. Kind regards,Greg Brady - General Manager

10/10 Excellent

Santiago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property. Close to everything
Stayed 4 nights in Mar 2024
Response from Greg Brady - General Manager on 2 Apr 2024
Bonjour Santiago, Thank you for your review. We hope to see you again soon. Kind regards, Greg Brady - General Manager

10/10 Excellent

Luke

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 2 nights in Mar 2024
Response from Greg Brady - General Manager on 2 Apr 2024
Bonjour Luke, Thank you for your review. Kind regards,Greg Brady - General Manager

4/10 Poor

Jessica

Stayed 2 nights in Mar 2024
Response from Greg Brady - General Manager on 2 Apr 2024
Bonjour Jessica, Thank you for your review. I am disappointed we did exceed your expectations on this occasion. I sincerely hope we have the chance to welcome you back to the hotel again in the future to turn your experience around. Kind regards, Greg Brady - General Manager

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Greg Brady - General Manager on 2 Apr 2024
Bonjour Maria, Thank you for your review. We hope to see you again soon. Kind regards, Greg Brady - General Manager

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome pool area and close to everything
Stayed 2 nights in Jan 2024
Response from Greg Brady - General Manager on 2 Apr 2024
Bonjour Patrick, Thank you for taking the time to review the hotel. We hope to see you again in the near future. Kind regards,Greg Brady - General Manager

10/10 Excellent

Andrea

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property of you have anything on at the ICC or have a vehicle. Ease of valley parking removes the stress of the Sydney traffic!!!!
Stayed 3 nights in Mar 2024
Response from Greg Brady - General Manager on 2 Apr 2024
Bonjour Andrea, Thank you for your feedback. I am so pleased you enjoyed your stay. Kind regards,Greg Brady - General Manager

8/10 Good

Alex

Stayed 3 nights in Feb 2024
Response from Greg Brady - General Manager on 2 Apr 2024
Bonjour Alex, Thank you for your review. Kind regards, Greg Brady - General Manager

2/10 Terrible

Emma

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Location was great, clean and tidy. Items from our room were taken. multiple calls and emails made to push an investigation.
Stayed 3 nights in Feb 2024
Response from Greg Brady - General Manager on 2 Apr 2024
Bonjour Emma, Thank you for taking the time to review the hotel. I understand you have been in contact with our team who have investigated the matter. Should you still require assistance, please feel free to contact my office. Kind regards, Greg Brady - General Manager

10/10 Excellent

Tony

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality place in every respect.
Stayed 3 nights in Feb 2024
Response from Greg Brady - General Manager on 3 Apr 2024
Bonjour Tony, Thank you for your review. I am pleased you enjoyed your stay. Kind regards, Greg Brady - General Manager

8/10 Good

Gaudioso Jr, Claremont Meadows

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Feb 2024
Response from Greg Brady - General Manager on 3 Apr 2024
Bonjour Gaudioso, Thank you for your review. We hope to see you again sooon. Kind regards,Greg Brady - General Manager

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property. Modern, clean and amazing service. Location is spot on especially if attending a function at the ICC. Well done team Sofitel
Stayed 2 nights in Feb 2024
Response from Greg Brady - General Manager on 3 Apr 2024
Bonjour Andrea, Thank you for taking the time to review the hotel. I am so pleased you enjoyed your stay. Kind regards, Greg Brady - General Manager

8/10 Good

Eileen

Liked: Cleanliness, staff & service
Response from Greg Brady - General Manager on 3 Apr 2024
Bonjour Eileen, Thank you for your review. I am thrilled you enjoyed your stay. We hope to see you again soon. Kind regards, Greg Brady - General Manager

10/10 Excellent

Xinbo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Light rail service is literally across the hotel, with one direction to Chinatown and another direction to fish market. On the other side of the hotel is the water front of Darling Harbour. Highly recommend
Stayed 5 nights in Jan 2024
Response from Greg Brady - General Manager on 11 Apr 2024
Bonjour Xinbo, Thank you so much for your review. We hope to see you again soon. Kind regards, Greg Brady

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and safe
Stayed 1 night in Jan 2024

10/10 Excellent

Anita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service and stay at The Sofitel! I highly recommended this hotel for a special weekend stay or magical holiday.
Stayed 3 nights in Jan 2024

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Great location and immaculate.Needs staff training
Great location and immaculate hotel. Didn’t like the knock on the door in the morning for “checking mini bar” from the staff although I had turned on “Do Not Disturb” button.
Stayed 1 night in Jan 2024

8/10 Good

Sharon

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
We’ve stayed there but unfortunately the room we got was not that good it had bed bugs
Stayed 2 nights in Jan 2024

10/10 Excellent

CLAUDIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel! Amazing staff, breakfast and room.
Stayed 4 nights in Jan 2024

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Family stay
It was a family getaway, the room was very comfortable with amazing views of the harbour. The hotel is well placed, very close to all the restaurants & entertainments. The service was impressive. All the staffs were very friendly, accommodating, efficient & professional. Overall experience was amazingly awesome. We would come back again.
Stayed 1 night in Jan 2024

10/10 Excellent

Rochelle Marie Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always feels special staying at the Sofitel Darling Harbour. The staff are wonderful, always helpful and visible, anticipating your needs. The pool is great, the Champagne bar served us excellent cocktails, and the club sandwich from room service is delicious!
Stayed 3 nights in Jan 2024

6/10 Okay

Eugenio

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Cons: # It is expensive: 500 AUD a night for 2 double beds. # Our room faces West, the sun is at its peak in the afternoon. The room is hot. The air conditioning is not enough to cool the room in the afternoon. Can only go down to 18 Deg C # Parking and bottled water is not included. Additional 86 AUD per night parking. Pro: # The hotel is new and clean. # Concierge service is excellent. The rest is average.
Stayed 2 nights in Jan 2024

10/10 Excellent

Andrei

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

francesca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great location
We visited the Sofitel darling harbour for a 5 night stay with our three month old and couldn’t have been happier. This hotel is in a great location and hotel staff are exceptional I especially loved the soft toy and baby slippers gifted to us on arrival
Stayed 5 nights in Jan 2024

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Waleed

Stayed 3 nights in Jan 2024

8/10 Good

Rodney

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities
Obliging and congenial staff. Lovely suite and views. Club lounge had stated dress code,but not adhered to, and lounge food needed an upgrade.
Stayed 1 night in Jan 2024

10/10 Excellent

Ying

Stayed 2 nights in Jan 2024

8/10 Good

Omkar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everthing was excellent. But we did not like you make customers to stand in a queue at breakfast time. There should be a just one person from your team at the enterancedesk to ask simply the room number that's it. And regarding the the table, you must have a system from filling the tables as first come first serve from darling hoarbour side to backward side to tains station side. You must have a mixed arrangement of Tables also from waterview side to backwards to train station side, for 2xpeople, 4 people, 6 people and 8 people. Vegetarian dishes must be added in Breakfast. and you must change everyday to new dishes. We noticed you have everyday same same dishes. Which is very bore. We also noticed that you did not kept enough serving (big spoon) near each dishes. The very first dish was NON-Veg of Mashed Eggs and secong one was (Veg.) fried Mushrooms. Becasue we werea vegetarian family and noticed that there was only one big spoon for Non-veg ( mashed Eggs) ad to take the Mshrooms (Veg. Dishes) . Vegetarian Dishes must me increased, as the non-veg people can take them happily, but Non-veg dishes cannot be taken by any vegetarian customers. Hope you must consider at least 4 to 5 vegetarian dishes in Breakfast Buffet and very important is that you must keep all VEGETARIAN / VEGAN dishes in separate corner in order to waste time for checking where is teh vegetarian dishes. And there will no need to bother for serving spoon as the there will no NON-Veg Pan nearby .
Stayed 5 nights in Dec 2023

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024