Daily buffet breakfast (MYR 18.00 per person)
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Reviews of Hotel Seri Malaysia Sungai Petani

3 out of 5
Hotel Seri Malaysia Sungai Petani
Seksyen 21, Jalan Pasar, Sungai Petani, Kedah

Reviews

6.6
Rating 10 - Excellent. 3 out of 54 reviews" "
Rating 8 - Good. 21 out of 54 reviews" "
Rating 6 - Okay. 20 out of 54 reviews" "
Rating 4 - Poor. 8 out of 54 reviews" "
Rating 2 - Terrible. 2 out of 54 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

5.8/10

Property conditions & facilities

Reviews

6/10 Okay

Juita

Liked: Cleanliness, property conditions & facilities, room comfort
A night of experience
room was comfortable but there was no service lift to go to upper floor which is a hassle for me as i have a big luggage with me. the water pressure in the shower was poor. serivce at the cafe d'luaq was also slow. other than that it was a pleasant stay
Stayed 1 night in Nov 2020
Response from Management Hotel Seri Malaysia Sungai Petani on 2 Dec 2020
Thanks for staying with us. We appreciate your feedback! We will improve our service..thanks for give us opportunity to serve you again..

8/10 Good

Hanafi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Response from Sam on 25 Mar 2020
Thank you very for such constructive rating. We are pleased and delightful with your holiday experience at our hotel. We are looking forward for another opportunity to serve you again in the near future. Thank you.

8/10 Good

Tira, KL

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
Customer service is so good but cleanliness of the toilet is so bad
Stayed 1 night in Nov 2019
Response from ALWANI on 4 Dec 2019
Dear Guest, Thank you for staying with us. We know that you have many options when choosing where to stay but, The Fact that you choose Hotel Seri Malaysia Sungai Petani is an honour to us. We sincerely hope you enjoyed your stay and will come back again! If there is anything which you feel like we overlooked please let us know for our improvement Looking forward to welcome you again soon. Management Hotel Seri Malaysia Sungai Petani and wish to extend our sincere apology for the unpleasant experienced encountered during you recent staying our hotel. As much as we could, trying to minimize the shortcomings but it is inevitable that certain things may have been overlooked by us. The Hotel Management therefore, would like to apologies on the less of satisfactory in our services which resulting disappointment by such a valuable guest as you. The Management is taking note of this occurrence and seriously looking into solving the problem. Nevertheless, we appreciate and thank you for the constructive comments and feedback on the inconvenience and level of service and quality. It enable us to improve and overcome our service challenge in future and looking forward to host you again

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is what to be expected from seri malaysia
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Stayed 2 nights in Jul 2019
Response from HOTEL MANAGEMENT on 22 Jul 2019
Dear Guest, Thank you for staying with us. We know that you have many options when choosing where to stay but, The Fact that you choose Hotel Seri Malaysia Sungai Petani is an honour to us. We sincerely hope you enjoyed your stay and will come back again! If there is anything which you feel like we overlooked please let us know for our improvement Looking forward to welcome you again soon. Management Hotel Seri Malaysia Sungai Petani

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2019
Response from management on 17 Jun 2019
Salam Sejahtera from SERI MALAYSIA SUNGAI PETANI HOTEL. We are in receipt of your complaint via front office guest comment comment and wish to extend our sincere apology for the unpleasant experienced encountered during you recent staying our hotel. As much as we could, trying to minimise the shortcomings but it is inevitable that certain things may have been overlooked by us. The Hotel Management therefore, would like to apologise on the less of satisfactory in our services which resulting disappointment by such a valuable guest as you. The Management is taking note of this occurrence and seriously looking into solving the problem. Nevertheless, we appreciate and thank you for the constructive comments and feedback on the inconvenience and level of service and quality. It enable us to improve and overcome our service challenge in future and looking forward to host you again

8/10 Good

Anita, Oregon

Liked: Staff & service, room comfort
Good value in Sungai Petani
The people at Seri Malaysia in Sungai Petani were great, and the room itself was basic but clean. The AC worked, the WiFi was fine, and there were adequate electrical outlets. The bathroom had definitely seen better days, with chipped tile and ragged towels. We did not have breakfast there so I can't comment on that. There are restaurants nearby. The hotel was adequate for our one-night stay and a good base for exploring this area, and good value for money.
Stayed 1 night in Jun 2019
Response from MANAGEMENT on 12 Jun 2019
Salam Sejahtera from SERI MALAYSIA SUNGAI PETANI HOTEL. We are in receipt of your complaint via front office guest comment comment and wish to extend our sincere apology for the unpleasant experienced encountered during you recent staying our hotel. As much as we could, trying to minimise the shortcomings but it is inevitable that certain things may have been overlooked by us. The Hotel Management therefore, would like to apologise on the less of satisfactory in our services which resulting disappointment by such a valuable guest as you. The Management is taking note of this occurrence and seriously looking into solving the problem. Nevertheless, we appreciate and thank you for the constructive comments and feedback on the inconvenience and level of service and quality. It enable us to improve and overcome our service challenge in future and looking forward to host you again

4/10 Poor

Bunga

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Warm welcome by the staff. Great! Dislike: toilet bowl looks rusty and dirty..shower not user friendly. Nasi lemak was served after half an hour waiting. Some of plates were not clean. No elevator provided, so we have to bring up our heavy baggage by stepping up the stairs...uhuhuhu
Stayed 1 night in Jun 2019
Response from MANAGEMENT on 12 Jun 2019
Salam Sejahtera from SERI MALAYSIA SUNGAI PETANI HOTEL. We are in receipt of your complaint via front office guest comment comment and wish to extend our sincere apology for the unpleasant experienced encountered during you recent staying our hotel. As much as we could, trying to minimise the shortcomings but it is inevitable that certain things may have been overlooked by us. The Hotel Management therefore, would like to apologise on the less of satisfactory in our services which resulting disappointment by such a valuable guest as you. The Management is taking note of this occurrence and seriously looking into solving the problem. Nevertheless, we appreciate and thank you for the constructive comments and feedback on the inconvenience and level of service and quality. It enable us to improve and overcome our service challenge in future and looking forward to host you again

8/10 Good

Verified traveller

Stayed 1 night in May 2019
Response from SERI MALAYSIA SUNGAI PETANI MANAGEMENT on 15 May 2019
Dear Guest, Thank you for staying with us. We know that you have many options when choosing where to stay but, The Fact that you choose Hotel Seri Malaysia Sungai Petani is an honor to us. We sincerely hope you enjoyed your stay and will come back again! If there is anything which you feel like we overlooked please let us know for our imrovement Looking forward to welcome you again soon. Management Hotel Seri Malaysia Sungai Petani

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Semua okay. Service bagus
Stayed 1 night in Mar 2019
Response from Hotel management on 2 May 2019
Dear Guest, Thank you for staying with us. We know that you have many options when choosing where to stay but, The Fact that you choose Hotel Seri Malaysia Sungai Petani is an honor to us. We sincerely hope you enjoyed your stay and will come back again! If there is anything which you feel like we overlooked please let us know for our imrovement Looking forward to welcome you again soon. Management Hotel Seri Malaysia Sungai Petani

6/10 Okay

Ms, Melaka

Liked: Cleanliness, room comfort
Great location, easy to access
Stayed 1 night in Feb 2019
Response from management on 29 Mar 2019
Dear Guest, Thank you for staying with us. We know that you have many options when choosing where to stay but, The Fact that you choose Hotel Seri Malaysia Sungai Petani is an honor to us. We sincerely hope you enjoyed your stay and will come back again! If there is anything which you feel like we overlooked please let us know for our imrovement Looking forward to welcome you again soon. Management Hotel Seri Malaysia Sungai Petani

8/10 Good

Syamim, Kangar

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Hotel Seri Malaysia Sungai Petani on 12 Dec 2018
Thank you stay with us!!

6/10 Okay

Syed Munir Anuar

Stayed 1 night in Nov 2018
Response from HOTEL SERI MALAYSIA SUNGAI PETANI on 4 Dec 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location, hotel & service. Small bathroom & leaking hose. Room smell like someone smoking in there..room 239..i think its from a/c..or maybe somewhere else..pls check..
Stayed 2 nights in Nov 2018
Response from HOTEL SERI MALAYSIA SUNGAI PETANI on 4 Dec 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ghazali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Nov 2018
Response from HOTEL SERI MALAYSIA SUNGAI PETANI on 4 Dec 2018
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

hood

Stayed 2 nights in Oct 2018
Response from Hotel Seri Malaysia Sungai Petani on 8 Nov 2018
Thank you for your feedback.

8/10 Good

MAZA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Hotel Seri Malaysia Sungai Petani on 8 Nov 2018
Thank You For Your Feedback

8/10 Good

HAMIDAH, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff are friendly and helpful The Hotel however doesn't have lift to the upper floors its cumbersome for us to carry our luggage to our rooms Pls consider to install lifts for the convenience of guests Thank you
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2018

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Near the KTM station
The toilet needs to be refurbished. There are stains and cracks on the Wales & Also the wash basin. The toilet bowl is Also Sorry & stained. Break fast was bad. There was Not enough food & replenishing was rather late.. we had to wait a long time. They even tan out of serving plates..
Stayed 1 night in Jun 2018

2/10 Terrible

Ada , Pahang

Disliked: Cleanliness, property conditions & facilities, room comfort
Crowded place but near to ktm station.
Pillow & mattress not comfortable for me & my family. I got backache after wake up every morning. Small bathroom & broken toilet (flush tank). Food is not delicious.
Stayed 3 nights in Apr 2018

8/10 Good

Jamaliah

Liked: Staff & service

8/10 Good

Jamaliah

Liked: Staff & service

4/10 Poor

Albert, Kuala Lumpur, Malaysia.

Disliked: Property conditions & facilities, room comfort
Hotel near town & public transportation.
Hotel location is very good, near town and public transport, but shockingly, TV provided in room does not serve it's purpose as nothing can receive in every channels which is just like staying in jungle. It's shocking to see the lackadaisical attitude of the technical staff who just came to see the TV & refused to even try to adjust the channels when requested. He even proudly told me that "it's like this one, cannot improve anymore" and then just walk off, without doing anything at all, not even trying to test or adjust the aerial cable connection, which I noticed was very lose not properly connected. Why the hotel need an employee who just spend his time walking around not knowing his scope of work??
Stayed 2 nights in Feb 2018

6/10 Okay

Ken Jack

Disliked: Staff & service
Free breakfast but not enough food
Room is decent enough but the television is NOT... We virtually can't watch any TV programs due to bad reception or the TV is really screwed up. Breakfast time is the worst! They charged for 2 additional kids but turn out there was NO re-fill for the food in the buffet line. To make matter worse, there was NO more bread left when we wanted to eat some toast! Why give FREE breakfast when you don't have enough food to serve? Captain offered a half refund when I complained but I rather choose NO refund so I can write an honest review of the hotel. Yes, you can't complain much when Seri Malaysia room rates are one of the lowest but at least, be sincere when it comes to service and promotions.
Stayed 2 nights in Nov 2017

8/10 Good

LAI

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2017

4/10 Poor

Abdul Rahman

Disliked: Property conditions & facilities
Average value for money.
5 /10
Stayed 1 night in Oct 2017

6/10 Okay

MOHD SOFRI

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 star
Please improve service customer,room dan food
Stayed 2 nights in Oct 2017

6/10 Okay

Burhanuddin

Liked: Cleanliness, staff & service, room comfort
Okay la
It was alright but the carpet smelled moldy
Stayed 2 nights in Nov 2017

8/10 Good

Emeline, Penang, Malaysia.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Confortable and near to town.
Comfortable and near to the function we attend staff is polite environment is clean.
Stayed 2 nights in Jun 2017

4/10 Poor

Elizabeth

Disliked: Cleanliness, staff & service, property conditions & facilities
Hi, hotel is fine, but water gets flooded up, after shower. As for entertainment, TV shows - no programmes for other languages except Malay,Chinese
Stayed 2 nights in May 2017

6/10 Okay

rajkumar

Disliked: Property conditions & facilities, room comfort
i was 1st time in hotel..my room nom 311...when they i was book another room for my family..almost 2 room rdy i take under my name..tat day also from my office almost 10room was book at same hotel.. toilet bowl all looking like motel..flash pakai tali ikat the holder.. toilet bowl n veiw inside toilet all look like very old ... very bad condition ,some more water supply very slown air condition all very poor cooling.when was report they say technician not around here n change room..some more the bad thing mosquitoes(nyamuk)too many at inside room.. my bad experience 1 was parking my car in hotel compound ..morning went to check out sock see my car glasses back side was broken my somebody to stolen ..i do know were was security going ..i went to report to management they simply say parking car is on risk .. u can do complain letter n i will pass to management n u go police station to report..tat is the manger word to converse me.. very sad day n bad experience for me..

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic Stay
It's merely a old budget hotel that is suitable for many sales personnel.

6/10 Okay

RIZAL

Disliked: Staff & service, property conditions & facilities
Worth for price, but reception bit clumsy almost miss my online fully paid booking. Missed Nasi Lemak as breakfast dish..overall worth it..

6/10 Okay

Mohd amir ali

Liked: Staff & service
The room are good but they used torn sheet.

6/10 Okay

Verified traveller

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities

6/10 Okay

mohammad hafiz

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

6/10 Okay

Marina, Kelantan

Liked: Cleanliness, room comfort
Average
It is a good hotel for a night stay. Other than that, everything was average in my opinion.

8/10 Good

farah umaira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Staff & service

8/10 Good

Mohd Faris, Semenyih

Customer Feedback
Average

6/10 Okay

Verified traveller

Disliked: Cleanliness
Moderate hotel
Stratigically located near city centre and ktmb.

4/10 Poor

Shahrizal

Disliked: Property conditions & facilities, room comfort

6/10 Okay

ikasukmayati, Sabah

Just nice
Not so bad... stay what you pay... no eggs menu in breakfast buffet. the pool not so clean..

6/10 Okay

Makiko

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Abdul Mukti

Stayed 1 night in Oct 2022