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"The room was comfortable and generally well maintained, but unfortunately the cleanliness of the in-room amenities was disappointing. The coffee mugs were not properly cleaned, and the electric kettle had significant limescale buildup, which came out every time we tried to heat water. We requested a replacement kettle at night, and while it was slightly better, it still had similar limescale issues. For a brand like DoubleTree, we were expecting a higher standard of attention to detail. Overall the stay was okay, but better maintenance and cleaning of basic room facilities would greatly improve the guest experience."

"Small, clean room which is perfectly adequate for a quick stay. Extremely overpriced Starbucks in the foyer, average breakfast and gym pool that was far too busy and full of posing gym bros. Access to the gym and pool should be free for hotel customers as should the parking."

"Good room. Excellent value."

"The recently refurbished (I understand) room was a generous size, and bed was enormous and comfortable. The view over the square was great, but this meant a few noise issues from passers by at kicking out time. The walk in shower was clean but lack of shelving for shower gel and shampoo seemed like an oversight. "

"The hotel was lovely but the swimming pool was small and there were children splashing around the who time so not very relaxing. The waitresses for the meals are not very efficient. We had to wait a long time for our order to be taken. At breakfast, the food was not replenished and it was difficult to find someone to take orders from the kitchen."

"Poor customer service, so difficult to get hold of reception, needed to make a change to my booking, was unable to get through and ended up loosing my money due to hotel not answering the phone. Really poor"

"Clean n cosy room. Staff were super friendly and helpful. Had a manicure after breakfast and went for a walk in the town afterwards which was lovely too. "

"Stayed at your hotel for the first time so we could visit friends & family in the area. We had a lovely stay and all the staff were very pleasant and helpful. Will definately stay with you again in the future."

"This was our third stay at The Ragged Cot and we always have a lovely time. Its position is so convenient to visit many lovely places and has good on site, safe parking. Nice cosy atmosphere with nice bar and restaurant and loads of outside areas to sit. Rooms are basic but ample, the only issue is that the bathrooms are beginning to look very tired and surprisingly there was only 2 tiny complimentary soaps - no shower/body wash or shampoo. Beds are very comfy. Staff are very attentive and friendly at all times"