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Reviews of Scandic Victoria Tower

4 out of 5
Scandic Victoria Tower
Arne Beurlings torg 3 A, Kista

Reviews

8.2

Very good

Rating 10 - Excellent. 401 out of 1001 reviews" "
Rating 8 - Good. 402 out of 1001 reviews" "
Rating 6 - Okay. 122 out of 1001 reviews" "
Rating 4 - Poor. 48 out of 1001 reviews" "
Rating 2 - Terrible. 28 out of 1001 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

RAJNEET, London

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ethel on 28 Dec 2023
Dear RAJNEET, thank you for taking the time to review you stay. We are so happy to see that you enjoyed your stay and we wish you a warm welcome back soon again. KInd regards Ethel CapelleScandic Victoria Tower

10/10 Excellent

Hrvoje

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Ethel on 20 Dec 2023
Hi Hrvoje, thank you for taking the time to review your stay and we are happy to see that you enjoyed the hotel and its service. We wish you a warm welcome back soon again. Kind regardsEthel Scandic Victoria Tower

10/10 Excellent

Leon, Nunawading

Stayed 2 nights in Dec 2023
Response from Ethel on 20 Dec 2023
Hi Leon, thank you so much for your positive review and we wish you a warm welcome back soon again. Kind regardsEthel Scandic Victoria Tower

4/10 Poor

Massimo

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness
Not clean
Not soo good. The first room wasn’t cleaned properly and there where tracks of pee on ma WC… horrible. When I asked to do something they didn’t offered me immediately another room… There is no frigo bar in room. And you need to ask to clean your room daily otherwise no cleaning service. Something I did but nothing happened.
Stayed 2 nights in Nov 2023
Response from Ethel on 13 Nov 2023
Dear Massimo, thank your for taking your time to review your stay and for your valuable feedback. We do apologise for the inconvenience caused and we are truly sorry that we did not deliver a clean bathroom. As a standard we do not clean the room every day for staying guests but we are happy to do so if you just order this service before 11 pm the day before. We are sorry that we did not deliver a service and cleanliness that you can expect and we hope to be able to do so by your next visit. We wish you a warm welcome back soon again. Kind regards Ethel Scandic Victoria Tower

8/10 Good

Stefan

Stayed 2 nights in Aug 2023
Response from Ethel on 15 Aug 2023
Hej Stefan,tack för ditt omdöme och vi hoppas att du hade en fin vistelse på hotellet. Varmt välkommen tillbaka snart igen. Vänligen Ethel Scandic Victoria Tower

10/10 Excellent

Tomas

Stayed 1 night in Jun 2023
Response from Ethel on 4 Jul 2023
Hi Tomas, thank you for your positive review and we are so happy to see that you enjoyed your stay. We wish you a warm welcome back soon again. Kind regards Ethel Scandic Victoria Tower

8/10 Good

Darren

Business traveller
Liked: Cleanliness, staff & service
E-COMMERCE EXPO 2023 Stay
A nice hotel and ideal location, right next door to KISTAMÄSSAN. The hotel was clean and tidy. The rooms are very basic, without the basics like tea and coffee making facilities in the room, which was very disappointing, considering the price.
Stayed 3 nights in May 2023
Response from ethel on 12 Jun 2023
Dear Darren, thank you for taking your time to review your stay and for your valuable feedback. We are happt to that you enjoyed your stay and the closeness to Kistamässan. We area sorry to see that you missed the tea and coffe making facilities in your room, we take that feedback with us. We offer this service in the superior rooms. Wish you a nice summer and a warm welcome back. Kind regards Ethel CapelleScandic Victoria Tower

2/10 Terrible

Salim

Stayed 2 nights in May 2023
Response from Ethel on 24 May 2023
Dear Salim, thank you for taking the time to review your stay. We are so sorry to see that you did not enjoy your stay and something was wrong with the service or hardware. It would be helpful for us to know. We do apologies for our shortcomings and wish you a warm welcome back. Kind regards Ethel Capelle GM, Scandic Victoria Tower

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressive hotel and perfect for our work’s conference
Stayed 2 nights in Feb 2023
Response from Ethel on 13 Feb 2023
Hi, thank you for your positive words. We are happy to hear that you enjoyed your stay and our conference facilities. We wish you a warm welcome back soon again. Kind regardsEthel Capelle,GM, Scandic Victoria Tower

8/10 Good

Magomed

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 4 nights in Jan 2023
Response from Ethel on 16 Jan 2023
Dear Magomed, thank you for taking the time to review your stay and for your feedback. We wish you a warm welcome back soon again. Kind regards Ethel CapelleScandic Victoria Tower

4/10 Poor

Claudio

Travelled with partner, Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Definitely not a 4 stars Hotel, normally a few people after the main desk just chatting including the security guard (a little bit of a Pub environment) all good with the breakfast but I had one meal at the Restaurant where the potatoes were raw and the pork not very nice. On my view to be a 4 stars hotel there is a lot of work that needs to done.
Stayed 2 nights in Nov 2022
Response from Ethel on 28 Nov 2022
Dear Claudio, thank you for taking the time to review your visit to the hotel and your feedback. We are sorry to hear about your experience and the shortcomings of the service. Both the front desk staff and the security are here to make your stay a pleasant and we will learn from this for the future. Kind regards Ethel Capelle Scandic Victoria Tower

8/10 Good

Ultan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Team Victoria Tower on 2 Nov 2022
Hej Ultan, Tack för att ni valde Scandic Victoria Tower! Vi hoppas kunna välkomna dig tillbaka inom en snar framtid.Glada hälsningar, Team Victoria Tower

8/10 Good

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for my meeting needs
Really comfortable, suggest judging your breakfast time though: it gets busy early .
Stayed 1 night in Oct 2022
Response from Tobias - Service Team Manager on 22 Oct 2022
Dear Jason, Thank you for choosing Scandic Victoria Tower as your preferred hotel! Thank you for your feedback regarding our breakfast time. This is something we will look in to further since we are always seeking for ways to improve our services. Thank you! Best regards, Tobias IvarssonService Team Manager

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wont be staying again.
The hotel is tired and worn. The beds are uncomfortable . The bed coverings are small. You will be cold. The facilities are basic. The service is mainly unpleasant. The price is expensive.This is at best a 2 star hotel from a service and facilities perspective. The cost is 4 star.
Stayed 2 nights in May 2022
Response from Tobias Ivarsson on 10 May 2022
Dear Valued Guest, We apologize that we didn't meet your expectations regarding your recent stay with us. We take your feedback seriously and will continue to discuss this further with our management team. Best regards, Tobias Ivarsson Service Team Manager

8/10 Good

Alex

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite a nice stay
Stayed 2 nights in Apr 2022
Response from Tobias Ivarsson on 2 May 2022
Dear Alex, How great that you enjoyed your stay with us! We hope to welcome you back with us soon. Best regards, Team Victoria Tower

6/10 Okay

Tamim

Stayed 1 night in Mar 2022
Response from Tobias Ivarsson on 25 Mar 2022
Hej Tamim, Tack för er feedback. Vi hoppas kunna välkomna er tillbaka till oss inom en snar framtid. Vänliga hälsningar, Tobias Ivarsson Service Team Manager

10/10 Excellent

Eri

Stayed 1 night in Mar 2022
Response from Tobias Ivarsson on 21 Mar 2022
Hej Eri, och tack för 10/10! Vänliga hälsningar, Tobias Ivarsson Service Team Manager

8/10 Good

Martha

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 7 nights in Dec 2021
Response from Tobias Ivarsson on 11 Jan 2022
Thank you for choosing Scandic Victoria Tower! Best regards, Tobias Ivarsson Service Team Manager

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 18 nights in Dec 2021
Response from Tobias Ivarsson on 7 Jan 2022
Thank you for your rating! Best regards, Tobias Ivarsson Service Team Manager

8/10 Good

Monica, San Rafael

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 5 nights in Dec 2021

4/10 Poor

David

Business traveller
Could have been better
Stay was satisfactory. Meal sizes were small and no sides were offered. Room was cold and it took two attempts for a heater to be installed. I would hesitate to stay again
Stayed 2 nights in Nov 2021
Response from AnnSofie Lanner on 1 Dec 2021
Hi David, Thank you for your feedback I am sorry that we did not live up to your expectations. Glad you were given a heater even if you had to wait for it. When the temperature change quickly, it might take some time before the building gets warm. Thank you for your feedback, Regards, AnnSofie Lanner General Manager

8/10 Good

Jon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from AnnSofie L on 4 Nov 2021
Hi Jon, Thank you for a nice review! Hope to see you again soon. Regards, AnnSofie Lanner General Manager

10/10 Excellent

Cortland

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is amazing!
Stayed 1 night in Oct 2021
Response from Tobias Ivarsson on 2 Nov 2021
Thank you Cortland for the great score! Best regards, Tobias Ivarsson Service Team Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern
No parking provide. You have to pay the one next to the hotel.
Stayed 1 night in Oct 2021
Response from Tobias Ivarsson on 25 Oct 2021
Hi, Thanks for your feedback on you recent stay with us. Best regards, Tobias Ivarsson Service Team Manager

10/10 Excellent

Hera

Stayed 2 nights in Jul 2021
Response from AnnSofie Lanner on 20 Sept 2021
Dear Hera, Thank you for a lovely review! Hope to see you again soon. Regards, AnnSofie Lanner General Manager

10/10 Excellent

Anton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from AnnSofie L on 14 Sept 2021
Hi Anton, Thank you for a lovely review! Hope to see you again soon! Regards, AnnSofie Lanner General Manager

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Det var ok
Stayed 1 night in Jun 2021
Response from ALanner on 18 Jun 2021
Hej Ahmed, Tack för din bedömning och kul att se att du trivdes hos oss. Hoppas vi ses snart igen. Hälsningar, AnnSofie Lanner Hotelldirektör

8/10 Good

Tamim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from ALanner on 18 Jun 2021
Hej, Tack för din bedömning och välkommen åter. Hälsningar, AnnSofie Lanner Hotelldirektör

10/10 Excellent

Tamim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from ALanner on 18 Jun 2021
Hi Tamim, Thank you for a lovely review! Hope to see you again soon. Regards, AnnSofie Lanner General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Supper place and fantastice beag ever place o have ever seen
Stayed 2 nights in Mar 2021
Response from Manager on 6 Apr 2021
Thanks for staying with us and given comments. We are happy to hear that you had a fantastic stay with us. Best Regards Christina Alpholm

10/10 Excellent

Borai

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, good breakfast and close to transport
Nice hotel, good breakfast, and close to the company I was visiting. Very close to a train station with a good reachability of the ARN airport.
Stayed 4 nights in Mar 2021
Response from Manager on 29 Mar 2021
Thanks for staying with us. We are happy to hear that you had a pleasent stay. Kind Regards Christina Alpholm

8/10 Good

niklas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

4/10 Poor

R J

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Council run parking scam.
The hotel and staff were fine. Could have done with a kettle in the room. There was a small shop area with a microwave for snacks. My problem was with the parking arrangements, which was out of the hotels control. For the 2 days I stayed there I had to park in the council parking area. I paid the full amount each day but I still received a fine of £150, why? because I misread the number plate and put an 0 (zero) instead of an O. Despite the fact I suffer from dyslexia they will not withdraw the fine and are also keeping the original payment. Discrimination. Be warned. Greed beyond belief.
Stayed 2 nights in Aug 2020
Response from Hotel Manager on 4 Sept 2020
Hi, Thanks for sharing your hotel experience with us, it helps us improve and get even better at what we do. We’re sad to hear that you were not satisfied with parking. As your guest experience is really important to us. I am sorry to hear that you are unsatisfied with parking. All the best, Christina Alpholm Hotel Manager

10/10 Excellent

Chomete, Reading UK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer services, reliable transport to Town and Airport. Brilliant food, we will think of visiting again
Stayed 2 nights in Mar 2020
Response from Hotel Manager on 10 Mar 2020
Thanks for staying with us. We appreciate your feedback. We are glad to hear that you had a pleasent stay with us. Kind Regards Christina Alpholm

8/10 Good

Georgios

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent
Nice hotel with a fresh look in the common areas. The breakfast was good, we didn't feel like something was mising. The skybar on the last floor was amazing and a must visit. The room was pretty basic for a 4 star hotel.The toilet eventhough was looking nice it was a bit worn out and in need of a refresh soon We stayed there with our pet. Keep in mind that pet friendly rooms are located only in the first floor. Overall we enjoyed our stay 6,5/10
Stayed 4 nights in Dec 2019
Response from Hotel Manager on 13 Jan 2020
Thanks for staying with us. We appreciate your feedback and happy to hear that you overall are satisfied with your stay. We will do our best to improve cleanliness. Kind Regards Christina Alpholm Hotel Manager

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no parking and we had to pay 150 Swedish kronor per day. The staff were not helpful to find alternative parking and we realised on out last day that we could have parked the car in another cap park close to the hotel for just 20 Swedish Kronor. The room was too cold and we had to ask for 2 extra heat elements and 2 extra blankets. The staff couldn't do anything about the heating in the room.
Stayed 4 nights in Dec 2019
Response from Hotel Manager on 2 Jan 2020
Thanks for staying with us. We appreciate your feedback. I am sorry to hear that you are not satisfied with your stay. We will do our best to learn to help us to improve service and quality. Kind Regards Christina Alpholm

4/10 Poor

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I booked Scandic Victor Tower in November. I asked them if they have a shuttle service. Apparently, this hotel do not have a shuttle service. I asked the directions coming from the airport to the hotel. They did not give me clear directions. December 21, I sent them another e-mail about the directions; they only read it. The e-mail was on a seen mode. I arrived on Christmas day. They still did not send me any message. I saw the only read and did not reply. When I got off from the train station I did not know whether I should make a right or out the left turn. I cannot see clearly where the hotel was located at. I saw a man wearing a uniform. He seems he works in that area. I asked him for the directions. He said to make a left. As I walking about 10 feet away from he called me again and offered me a ride to the hotel. I was okay about the ride. As the mas was wearing a uniform. As he was driving I felt odd because he drove further and in an opposite directions. I asked him why the distance is even further. Based from the e-mail the hotel was only 5 minute walk. He made a few turns. I got really scared. I was scared because I was not a local. It was my first time going to Sweden. The following day I took a taxi towards my tour in the Oldtown, Stockholm. On my way back I took the train. I got off the train and again I did not know whether I make a right or left. I made a left the are was really dark. I walked like 15 mins and I still did not see the hotel. I was looking for p
Stayed 3 nights in Dec 2019
Response from Hotel Manager on 2 Jan 2020
Thanks for staying with us. I am sorry to hear about your bad experience when contacting and visiting us. We take your views to us and I will do my best to ensure improvements. Kind Regards Christina Alpholm

8/10 Good

Antonino

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019
Response from Hotel Manager on 27 Nov 2019
Thanks for staying with us. We appreciate you leaving us a rating. Kind Regards Christina Alpholm

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Expensive and substandard 4 star
The hotel is rated 4 star. The exterior and amenities were good. The rooms and furniture felt a bit sub standard for 4 star hotel. e.g. bedding was a thin layer of mattress and pillows were not comfortable either to sleep, the wooden flooring was a bit worn out in my room, and temperature control took almost 4-5 hours to reach desired temperature of the room.
Stayed 2 nights in Nov 2019
Response from Hotel Manager on 8 Nov 2019
Thanks for staying with us. We appreciate you leaving us feedback. Kind Regards Christina Alpholm

10/10 Excellent

Bogdan

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Hotel Manager on 25 Oct 2019
Tack för att du valde att bo hos oss. Vad roligt att du ger oss högsta betyg. Bästa hälsningar Christina Alpholm

8/10 Good

par

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy family
Great sky bar with skyline over Stockholm Only thing missing extra towels
Stayed 1 night in Oct 2019
Response from Manager on 23 Oct 2019
Thanks for staying with us. We appreciate you leaving us feedback. Kind Regards Christina Alpholm

4/10 Poor

Thomas

Business traveller
Disliked: Cleanliness, property conditions & facilities
Low quality at high cost in industrial area
Severe flaws in this hotel. Room needs significant touch-up to cover scratches and paint chips. Insufficient cleaning for extended period obvious. Cleaning to remove severe hard water deposits needed in bathroom. No body lotion, poor toilet paper quality. Seems like in general the cheapest quality has been used for materials. Almost no storage space. Long wait time for elevators. Inconvenient card scanning procedure for elevator. Poor view from room. Dull surroundings. No hotel parking and complicated parking fee procedure. Instead hotel should administer full day parking passes. Cost at 4500 SEK for a two day stay for 1 person is outrageous for the poor quality service. Dinner was not of sufficient quality and servings were very small. Waiters not knowledgeable about what they were serving. Breakfast was excellent with a huge selection of hot and cold dishes.
Stayed 2 nights in Oct 2019
Response from Manager on 8 Oct 2019
Thanks for leaving us feedback. I am sorry to hear that you are not satisfied with your stay. We will do our best to improve service and quality. Kind Regards Christina Alpholm

8/10 Good

Globe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Manager on 8 Oct 2019
Thanks for satying with us. We appreciate you leaving us a rating. Kind Regards Christina Alpholm

8/10 Good

Sigurdur

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2019
Response from Manager on 8 Oct 2019
Thanks for satying with us. We appreciate you leaving us a rating. Kind Regards Christina Alpholm

8/10 Good

Verified traveller

Liked: Staff & service, amenities
Stayed 4 nights in Aug 2019
Response from Hotel Manager on 8 Sept 2019
Thanks for staying with us. We appreciate leaving us a rating. Kind Regards Christina Alpholm

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place and easy to get around.
Very pleasant and friendly, knowledgeable staff. Overall, a positive experience.
Stayed 5 nights in Aug 2019
Response from Hotel Manager on 31 Aug 2019
Thanks for staying with us. We appreciate your feedback and glad to hear that you had a pleasent stay. Kind Regards Christina Alpholm

2/10 Terrible

Verified traveller

Disliked: Staff & service
Racist
The receptionist didn’t want to let us pay for the room. Although we arrived on time. Unacceptable behaviour nor did they want to provide a reason for this. I was asked if I smoke marijuana. I said I never have and they then proceeded to refuse to let me pay for my reservation. I believe I was treated this was because I’m a young black man and it appears that in Sweden or for scandic hotel that equals weed user.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 4 nights in Aug 2019
Response from Hotel Manager on 15 Aug 2019
Thanks for staying with us. We appreciate leaving us a rating. Kind Regards Christina Alpholm

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2019
Response from Manager on 31 Aug 2019
Thanks for staying with us. We appreciate leaving us a rating. Kind Regards Christina Alpholm

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jul 2019
Response from Hotel Manager on 16 Aug 2019
Tack för at du valde att bo hos oss. Vad roligt att du ger oss högsta betyg. Bästa hälsningar Christina Alpholm