Exterior

Reviews of Hilton Clearwater Beach Resort & Spa

4 out of 5
Hilton Clearwater Beach Resort & Spa
400 Mandalay Ave, Clearwater Beach, FL

Reviews

7.4

Good

Rating 10 - Excellent. 620 out of 1630 reviews" "
Rating 8 - Good. 389 out of 1630 reviews" "
Rating 6 - Okay. 266 out of 1630 reviews" "
Rating 4 - Poor. 208 out of 1630 reviews" "
Rating 2 - Terrible. 147 out of 1630 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely perfect hotel with all the amenities you need
Stayed 3 nights in Apr 2024
Response from Hilton Clearwater Beach PR on 3 May 2024
Perfect is just what we love to hear Nicole! Thank you!

8/10 Good

Sheri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Hilton Clearwater Beach PR on 2 May 2024
Sheri thank you for your wonderful rating. So glad you enjoyed your stay.

4/10 Poor

William

Travelled with partner
Liked: Staff & service, amenities
The comforter on the bed was dirty with some kind of caked on yuck. Someone was vacuuming in the hall outside our room at 7 a.m. There was no directory of services in the room. Extra charges for every single thing - on a $400 room? That's nonsense!
Stayed 1 night in Apr 2024
Response from Hilton Clearwater Beach PR on 2 May 2024
William we are truly sorry for the frustrations you experienced. We appreciate your feedback and will share it with our team. We will do our best to do a better job going forward.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Pool bar
Stayed 2 nights in Apr 2024
Response from Hilton Clearwater Beach PR on 29 Apr 2024
Thank you so much for your very generous rating John. A pleasure having you as our guest.

4/10 Poor

Georgianne

Travelled with partner
I didn’t like how there is a resort fee and I didn’t use anything and my sheets were dirty soon arriving
Stayed 2 nights in Apr 2024
Response from Hilton Clearwater Beach PR on 29 Apr 2024
Georgianne we are very sorry to here you were not satisfied with your recent stay. We will be sure to share your feedback with our team and do our best to do a better job going forward.

8/10 Good

Lorin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property but not worth the price.
Stayed 6 nights in Apr 2024
Response from Hilton Clearwater Beach PR on 29 Apr 2024
Thank you for your feedback Lorin. Our apologies for your disappointment.

10/10 Excellent

Mikhail

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great amenities, beautiful beach and water sports are nearby
Stayed 3 nights in Apr 2024
Response from Hilton Clearwater Beach PR on 29 Apr 2024
Music to our ears Mikhail. Thank you for your wonderful feedback.

8/10 Good

Meral

Liked: Cleanliness
Disliked: Property conditions & facilities
There was nice scenery in our room.But cleaning service didn't arrange dailiy.we complaint and call the room service .They said that" supervisor didn't give me order"we called again,and again No body didn't take either our garbage!!we stayed 3 days in the hotel.And bathroom door was opened really heavy and noisy.And fridge was old .Anyway Sunset was wonderful in hilton.Thank you.
Stayed 3 nights in Apr 2024
Response from Hilton Clearwater Beach PR on 29 Apr 2024
Meral we are so sorry to hear about the frustrations you had with Housekeeping. We will certainly share your feedback with our team and do our best to improve going forward.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Beach access
Stayed 1 night in Apr 2024
Response from Hilton Clearwater Beach PR on 28 Apr 2024
Scott thank you! Glad you enjoyed your stay.

6/10 Okay

ASHLEY

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Hilton Clearwater Beach PR on 29 Apr 2024
Thank you for your feedback Ashley. Our apologies for those things that fell short of your expectations.

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and a great vacation!
Stayed 4 nights in Apr 2024
Response from Hilton Clearwater Beach PR on 27 Apr 2024
Wonderful to hear Stephanie! Thank you for your generous rating. Hope to see you again soon.

10/10 Excellent

Andrea, Springfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My recent stay was wonderful! Clean facility with lots around to do!
Stayed 4 nights in Apr 2024
Response from Hilton Clearwater Beach PR on 26 Apr 2024
Andrea just what we LOVE to hear. Thank you for your very kind rating. Look forward to seeing you again.

8/10 Good

Katrina

Stayed 4 nights in Apr 2024
Response from Hilton Clearwater Beach PR on 26 Apr 2024
Katrina thank you! We are so glad you enjoyed your visit.

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location with direct access to the beach. Family had a great time.
Stayed 1 night in Apr 2024
Response from Hilton Clearwater Beach PR on 26 Apr 2024
Amazing is our favorite word Jason. Thank you! A pleasure having you as our guest.

10/10 Excellent

Shannon

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was heaven!! I didn’t want to leave!!! The rooms were very well maintained, the grounds were beautiful and the service was spectatular!!! I felt spoiled during my entire stay!!! We will definitely be coming back to this hotel in Clearwater!!
Stayed 1 night in Apr 2024
Response from Hilton Clearwater Beach PR on 23 Apr 2024
Shannon could we be any more grateful than to be called "Heaven"? Thank you!! So glad you enjoyed your stay. And we can't wait to have you back to see us again.

2/10 Terrible

aleksandr p

Disliked: Staff & service
Stayed 4 nights in Apr 2024
Response from Hilton Clearwater Beach PR on 23 Apr 2024
Our apologies for falling far short of your expectations.

10/10 Excellent

Shelita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best part was being able to walk out to the pool and the beach.
Stayed 4 nights in Apr 2024
Response from Hilton Clearwater Beach PR on 21 Apr 2024
We appreciate your feedback Shelita and your very generous rating.

8/10 Good

Michelle

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
It's a great location!! Disappointed that the shower was dirty.
Stayed 1 night in Apr 2024
Response from Hilton Clearwater Beach PR on 20 Apr 2024
We appreciate your feedback Michelle. Our apologies for anything that fell short of your expectations. A pleasure have you as our guest.

10/10 Excellent

Katherine

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Everything was amazing. From the room to the staff & the pool & atmosphere!
Stayed 2 nights in Apr 2024
Response from Hilton Clearwater Beach PR on 16 Apr 2024
Amazing is just what we love to hear. Thank you Katherine!

6/10 Okay

Carolyn

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Hilton Clearwater Beach PR on 15 Apr 2024
Thank you for your feedback Carolyn. Our apologies for anything that did not meet your expectations.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Older Hotel
Stayed 1 night in Apr 2024
Response from Hilton Clearwater Beach PR on 13 Apr 2024
Thank you for your generous rating Frank. Hope to see you again soon.

10/10 Excellent

Fila

Loved it
Stayed 3 nights in Apr 2024
Response from Hilton Clearwater Beach PR on 13 Apr 2024
Fila thank you for your very generous rating. Hope to see you again soon.

2/10 Terrible

Jade

Stayed 2 nights in Apr 2024
Response from Hilton Clearwater Beach PR on 1 May 2024
Our sincere apologies for falling far short of your expectations.

10/10 Excellent

Anna

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love how easy you can get to the pool or on the beach. Beach staff were super efficient.
Stayed 4 nights in Apr 2024
Response from Hilton Clearwater Beach PR on 11 Apr 2024
Wonderful to hear Anna. Thank you for your 5 out of 5 rating. Hope to see you again soon.

10/10 Excellent

Rodney

Stayed 4 nights in Apr 2024
Response from Hilton Clearwater Beach PR on 1 May 2024
So glad you enjoyed your stay Rodney. A pleasure having you as our guest.

6/10 Okay

Nicholas

Travelled with family and small children
Liked: Staff & service
Location is excellent but you have to pay for everything, $30 for a beach chair rental , even more for an umbrella was pretty disappointing
Stayed 5 nights in Apr 2024
Response from Hilton Clearwater Beach PR on 11 Apr 2024
Thank you for your feedback Nicholas. Our apologies for your disappointment.

8/10 Good

Scott, Orlando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Typical beach hotel. Very friendly staff. Tons of dining and entertainment options all within walking distance.
Stayed 1 night in Feb 2024
Response from Hilton Clearwater Beach PR on 10 Apr 2024
Glad you enjoyed your stay Scott. Thank you for your generous rating.

10/10 Excellent

Alex G

Liked: Cleanliness, staff & service, property conditions & facilities
Such a beautiful location!!
Stayed 5 nights in Apr 2024
Response from Hilton CLearwater Beach PR on 10 Apr 2024
Thank you Alex. So glad you enjoyed your stay. Hope to see you again soon.

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Loved my stay.
Stayed 1 night in Apr 2024
Response from Hilton Clearwater Beach PR on 8 Apr 2024
Music to our ears. Thank you!

10/10 Excellent

Joey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here for the fourth year in a row. Very happy with the facilities. Love the pool and tiki bars. Thank you
Stayed 4 nights in Apr 2024
Response from Hilton Clearwater Beach PR on 8 Apr 2024
Thank you Joey! We appreciate your loyalty. A pleasure having you as our guest.

10/10 Excellent

Troy

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very nice. Little on the pricey side though.
Stayed 6 nights in Mar 2024
Response from Hilton Clearwater Beach PR on 6 Apr 2024
Troy thank you! We are thrilled you had a 5 out of 5 stay. Hope to see you again soon.

4/10 Poor

Christina

Disliked: Staff & service, amenities
Staff was horrible. We booked a king size room with a pullout couch but when we checked in we were told there were no rooms like that in the hotel. We were supposed to have a gulf view, the view was of the roof. Were told there were no roll around beds available. They gave us an air mattress. Horrible. Then. it cost us $250 for a cabana on the beach. Rip off.
Stayed 4 nights in Mar 2024
Response from Hilton Clearwater Beach PR on 3 Apr 2024
Christina we are truly sorry for your frustrations. We have shared them with our team and will work hard going forward to ensure it doesn't happen again.

6/10 Okay

Gretchen

Stayed 5 nights in Mar 2024
Response from Hilton Clearwater Beach PR on 23 Apr 2024
Gretchen we are very sorry for anything that did not meet your satisfaction. Thank you for your feedback.

4/10 Poor

Grace

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are not friendly. The hotel itself and the room are run down.
Stayed 1 night in Apr 2024
Response from Hilton Clearwater Beach PR on 2 Apr 2024
We are very sorry to hear about your disappointing visit. We will share your comments with our team and do our best to improve.

2/10 Terrible

Sara

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
768$ for one night, room was dirty and beds were very uncomfortable. The pool was crowded and all the Karen’s were putting out their towels to hold chairs at 8:00am and staff did nothing to fix the problem. I asked for extra blankets for my kids at 8:00pm and they knocked on my door at 10:30 to deliver. This is unacceptable and I would NEVER stay here again.
Response from Hilton Clearwater Beach PR on 2 Apr 2024
Sara we are very sorry to hear about the frustrations you encountered during your stay. We will certain do our best to do better in the future.

10/10 Excellent

Cory

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our reservation was "upgraded " to a king bed room, from 2 double beds. Well I needed to beds.. staff got us a double room with balcony. She followed up during our stay. Trip was very enjoyable!
Stayed 2 nights in Mar 2024
Response from Hilton Clearwater Beach PR on 1 Apr 2024
Cory thank you for that kind feedback. So glad you enjoyed your stay.

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great and hotel was nicely updated
Stayed 1 night in Feb 2024
Response from Hilton Clearwater Beach PR on 1 Apr 2024
Kim thank you! So glad you enjoyed your stay. Hope to see you again soon.

10/10 Excellent

Mina

Liked: Cleanliness, staff & service, property conditions & facilities
Good overall, expensive parking
Stayed 1 night in Mar 2024
Response from Hilton Clearwater Beach PR on 1 Apr 2024
Thank you for your feedback Mina. Greatly appreciated.

6/10 Okay

Mahesh

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Mar 2024
Response from Hilton Clearwater Beach PR on 1 Apr 2024
Our apologies Mahesh for anything that fell short of your expectations. Thank you for your feedback.

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was as advertised. We thought everything looked nice. Our beach area was less crowded, thankfully, than further down the beach. We loved that there was a Tiki Bar that you could order drinks from and sit on the beach with. The pool was really nice. There is an area for kids to play games outside. We rented a car, but wish we wouldn't have. We could walk everywhere! Plenty of restaurants, shops and Walgreens to get stuff from. It is next door to Pier 60 which is entertaining and has a playground for little kids to play on. It is not a quiet place and has a lot of children so if you are okay with that, then I highly recommend staying here. We would stay here again. We had no problems!
Stayed 4 nights in Mar 2024
Response from Hilton Clearwater Beach PR on 1 Apr 2024
Cindy music to our ears! Thank you. We are thrilled you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Harry

Liked: Staff & service, property conditions & facilities
Everything we needed was there. We will be back next year.
Stayed 3 nights in Mar 2024
Response from Hilton Clearwater Beach PR on 1 Apr 2024
Harry that you for your very generous rating and review. Look forward to your next visit.

8/10 Good

Rebecca

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Amenities
I have stayed at this Hilton for many years, several times. Unfortunately when we arrived on 3/27/24 we received the worst view from the balcony I have ever had. It was essentially a cinder block wall and I felt so closed in, we were highly disappointed. However, I called to have our room moved, which we moved to a better room with a great view but it still had an ugly cinder block wall balcony blocking most of our view. I called again and Breanna was incredibly helpful and made our request happen with little wiggle room due to spring break. The hotel is very expensive @ $500 night, I just wanted to have the best experience for my money. The grounds are beautiful, the hotel is as well, perfect location. Unfortunately staff is kind of snappy or rude, not very pleasant, Except for Bre. Even at checkin when we arrived someone was in training which is totally fine but the foreign girl who checked us in was hard to understand and I wanted to ask more questions about certain charges or accommodations for our infant daughter and I felt rushed and not entirely welcome. I understand it’s spring break and the staff is probably worn out. Hospitality is a hard job but I expect kindness and respect when I haven’t done anything wrong. Disappointed on our stay but I will probably return due to the resort being very clean, smells fantastic and you can’t beat the location. A few other disappointing things happened but I don’t have enough character space to type.
Stayed 3 nights in Mar 2024
Response from Hilton Clearwater Beach PR on 1 Apr 2024
Rebecca we certainly appreciate your valuable feedback. And we hope you will except our sincere apologies for the number of frustrations you experienced. We will make our team aware of the issues you came across and do our best to improve.

10/10 Excellent

Linda

Travelled with family
Liked: Amenities, property conditions & facilities
It is a beautiful property, staff are helpful and friendly, food is good. They charge a surprise $35 per day per person to use the pool etc. And they charge $29 per day to use a beach chair. Not sure we would return because of that. Friends in the hotel next to us got two free beach chairs each day.
Stayed 6 nights in Mar 2024
Response from Hilton Clearwater Beach PR on 29 Mar 2024
Thank you for your feedback Linda. Our apologies for your disappointment with the fees. Please know we are continually reviewing our website to ensure any additional costs are very transparent to our guests at the time of booking. We also review the resort fee as we wish it to include as many amenities as possible to take care of our variety of clientele and currently includes WiFi; bike rentals; morning yoga; pool & beach activities; 1 hour non-motorized water sports 9am-12pm; 2 bottled waters daily; photo shoot with 1 print; Clearwater Beach Fitness access; kids crafts & games; 10% off spa merchandise. We are working with our team to ensure they are explaining the amenities available with accuracy. Again our sincere apologies.

4/10 Poor

adrian

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
the fridge and tv were unplugged and my wife had to clean the dirty fridge that was full of water from defrosting.It took about 3 hours to get our tv replaced and with all this there was no offer of compensation.also there were some pairs of dirty gloves left in the room
Stayed 2 nights in Mar 2024
Response from Hilton Clearwater Beach PR on 29 Mar 2024
Adrian we are very sorry for the frustrations you experienced. We will forward your feedback to our mgt team for review. And we will do our best to improve going forward.

6/10 Okay

Chris

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Ocean view room was over lots of air conditioners. Huge support wall blocking ocean view. Couldn’t hear ocean due to AC units. $29 per day parking $35 per day mandatory resort fee to play ping pong and a few other games. Oh, and it lets you use their chairs by the hotel. Not by the beach.
Stayed 3 nights in Mar 2024
Response from Hilton Clearwater Beach Resort PR on 28 Mar 2024
Our sincere apologies your visit fell short of your expectations Chris. Please know we are continually reviewing our website to ensure any additional costs are very transparent to our guests at the time of booking. We also review the resort fee as we wish it to include as many amenities as possible to take care of our variety of clientele and currently includes WiFi; bike rentals; morning yoga; pool & beach activities; 1 hour non-motorized water sports 9am-12pm; 2 bottled waters daily; photo shoot with 1 print; Clearwater Beach Fitness access; kids crafts & games; 10% off spa merchandise. We are working with our team to ensure they are explaining the amenities available with accuracy. The parking is a separate charge and again we are transparent on our website. Most resorts have fees for parking, especially where it is limited on the beach. We are very sorry for your disappointment and will certainly try to do better going forward.

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing , everything is so convenient
Stayed 2 nights in Mar 2024
Response from Hilton Clearwater Beach PR on 28 Mar 2024
Thank you Stephen. So glad you enjoyed your stay.

4/10 Poor

Erin

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
For the price it’s not worth it. You pay for parking, a daily resort fee, beach chairs, WiFi…. They nickle and dime you for everything. I think Holiday Inn on Clearwater was nicer for the price.
Stayed 7 nights in Mar 2024
Response from Hilton Clearwater Beach PR on 27 Mar 2024
Our apologies Erin. We try to be as transparent as possible about existing fees on our website at the time of booking. We appreciate your feedback and will certainly share it with our team for review.

4/10 Poor

Dean, Knox

Stayed 3 nights in Mar 2024
Response from Hilton Clearwater Beach PR on 15 Apr 2024
Our sincere apologies Dean for not meeting your expectations.

6/10 Okay

Alletta

Travelled with family
Liked: Cleanliness, staff & service
The staff is wonderful here, but the property seems a little run down. Overall, it is a well run, but average hotel. I did go to the spa & had a great massage.
Stayed 3 nights in Mar 2024
Response from Hilton Clearwater Beach PR on 25 Mar 2024
Thank you for your feedback Alletta. We are sorry for those things that fell short of your expectations.

8/10 Good

GARY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was under the impression that we’re gonna have free continental breakfast, but it was not the case. And it’s way too expensive. Other than that everything else was fine.
Stayed 4 nights in Mar 2024
Response from Hilton Clearwater Beach PR on 25 Mar 2024
Very sorry for your confusion Gary. We are glad to hear you enjoyed the rest of your stay.