I have stayed at this Hilton for many years, several times. Unfortunately when we arrived on 3/27/24 we received the worst view from the balcony I have ever had. It was essentially a cinder block wall and I felt so closed in, we were highly disappointed. However, I called to have our room moved, which we moved to a better room with a great view but it still had an ugly cinder block wall balcony blocking most of our view. I called again and Breanna was incredibly helpful and made our request happen with little wiggle room due to spring break. The hotel is very expensive @ $500 night, I just wanted to have the best experience for my money. The grounds are beautiful, the hotel is as well, perfect location. Unfortunately staff is kind of snappy or rude, not very pleasant, Except for Bre.
Even at checkin when we arrived someone was in training which is totally fine but the foreign girl who checked us in was hard to understand and I wanted to ask more questions about certain charges or accommodations for our infant daughter and I felt rushed and not entirely welcome. I understand it’s spring break and the staff is probably worn out. Hospitality is a hard job but I expect kindness and respect when I haven’t done anything wrong.
Disappointed on our stay but I will probably return due to the resort being very clean, smells fantastic and you can’t beat the location. A few other disappointing things happened but I don’t have enough character space to type.