Hotel St Austell di St Ives

"Lovely staff, idyllic setting!"

"This seems to be a restaurant with rooms upstairs rather than a hotel with a restaurant downstairs. It started a couple of days before when the hotel sent a message saying that "some rooms" have steep stairs and to notify them if that was an issue, so they could best accommodate. I was a little caught off-guard, but just replied I would have heavy luggage and it would probably be best to be placed in a room that wouldn't require the steep stairs. I received no reply and, upon checking, found...