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Reviews of OYO Hotel St. Helens, OR

2 out of 5
OYO Hotel St. Helens, OR
535 South Columbia River Highway, St. Helens, OR

Reviews

6.0
Rating 10 - Excellent. 44 out of 278 reviews" "
Rating 8 - Good. 57 out of 278 reviews" "
Rating 6 - Okay. 80 out of 278 reviews" "
Rating 4 - Poor. 38 out of 278 reviews" "
Rating 2 - Terrible. 59 out of 278 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

5.2/10

Amenities

5.8/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

8/10 Good

Luiz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really supportive and helpful. I enjoyed my stay
Stayed 1 night in May 2024

6/10 Okay

Ellen, Hood River

Stayed 2 nights in May 2024

8/10 Good

Jessica

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Didnt have a kitchenette that i booked, area around property was dirty. But it was very convenient for what we needed. No extra linen/blankets or pillows.
Stayed 1 night in May 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Location. No Coffee Bar in room.
Stayed 1 night in Apr 2024

10/10 Excellent

Helmut

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yay
Stayed 1 night in Apr 2024

10/10 Excellent

Laura

Stayed 1 night in Apr 2024

2/10 Terrible

Destiny

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There was blood splatter on the ceiling and on the curtains. I asked the lady on duty if someone had died in thst room, and she stated thst nobody died in that particular room, but have few other rooms. We checked out immediately. The staff was nice, but the property looked like a crack house. I am shocked that Expedia even has them on their website..
Stayed 1 night in Mar 2024
Response from Ammy on 8 May 2024
Apologies for the problems you had faced, Destiny! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

6/10 Okay

Aaron

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from a on 8 May 2024
Hi, Aaron! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim

6/10 Okay

Larry

Disliked: Staff & service, amenities
The check in was awkward and took longewr than it should have. The bathroom needed painting. No shampoo
Stayed 1 night in Feb 2024
Response from Ammy on 8 May 2024
Hi, Larry! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah

8/10 Good

Qinglan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s clean and safe
Stayed 1 night in Feb 2024
Response from Ammy on 8 May 2024
We appreciate your positive rating, Qinglan! We take pride in providing our guests with a great experience. Regards, Tim

2/10 Terrible

robert

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing.
The experience at the hotel left a dirty feeling, with a pervasive sense of being low-rent, perhaps reflective of the $45 nightly rate. Despite a five-night stay, the only redeeming aspect was the friendly and helpful staff, albeit marred by being checked into a room under construction. Post-checkout, the incessant calls requesting a review were intrusive and annoying. The pressure to leave a glowing, five-star review, coupled with the insistence on being on the phone during the process, felt like coercion. Spending 39 minutes tethered to a call, just to fulfill their demand, is unacceptable. To OYO Corporate: This review is a result of your relentless pursuit for feedback. Calling repeatedly and then dictating the terms of the review is manipulative. Genuine reviews should come organically, not under duress. Respect your guests' autonomy and let reviews happen naturally.
Stayed 4 nights in Jan 2024
Response from Lisa on 5 May 2024
We are sorry to hear about your experience, Robert! Being a visitor, we expect everything is perfect. Do not worry, we have shared the feedback to our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, Lisa

6/10 Okay

Maggie

Stayed 3 nights in Jan 2024
Response from Lisa on 5 May 2024
Hi, Maggie! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Lisa

2/10 Terrible

Josh

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unsafe, dingy, dirty, constant police in parking lot, prostitution, noise, domestic violence, animal abuse. The worst motel I have ever stayed in.
Response from Lisa on 5 May 2024
Hi, Josh! Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Lisa

10/10 Excellent

Gina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Locate restaurant yummy. Touch up paint in bathroom needed. Extra pillows needed. Tv bigger and more channels.
Stayed 1 night in Dec 2023

2/10 Terrible

Carla

Travelled with family
Stayed 1 night in Dec 2023
Response from Ammy on 4 May 2024
Hi, Carla! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 Terrible

Meghan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was not cleaned prior to us checking in, with garbage in the mini fridge. No attendant was on hand to check us in, instead leaving us to a kiosk that had a Zoom chat open. We were also told the facility did not allow cats, which doesn't align with the information on Expedia's website when booking.
Stayed 3 nights in Dec 2023
Response from Ammy on 6 May 2024
Hi, Meghan! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim.

2/10 Terrible

Devanie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Exterior of motel is deteriorated; interior is acceptable. Was given a room with a malfunctioning heater; transferred to a different room, with a functioning heater. Property uses a remote check-in agent at the front desk using a foreign attendant. Extremely awkward -- if you love foreign customer service, you'll love this.
Stayed 1 night in Nov 2023
Response from Ammy on 6 May 2024
Apologies for the problems you had faced, Kevin! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

4/10 Poor

Holly

Stayed 1 night in Nov 2023
Response from Ammy on 4 May 2024
Hi, Holly! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet and comfortable
Stayed 1 night in Nov 2023

2/10 Terrible

Brandy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible
I want to start by saying the front desk agent was absolutely lovely. This review has nothing to do with her, but this motel should be condemned. The entire first floor is rented out to people of the community apparently. People were smoking wherever they wanted. The people in the room next to us had their dog tied up to the outside balcony walkway. The headboard was not attached to the wall. The towel holder was broken and there was particleboard covering all of our towels. The transition from the hardwood floor to the tile was literally masking tape. The tub was filthy and had something dried to the side of it. The shower head was broken. The bed was the most uncomfortable and unclean thing I have ever slept on. We couldn’t shower, we couldn’t sleep, everything smelled like smoke. This is a horribly run apartment complex, not a motel. It was horrible.
Stayed 2 nights in Nov 2023

10/10 Excellent

Arien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Not a very good place to stay for vacation
The hotel is clean but the smoke smell is really bad cigarette butts everywhere the lady that lives there with her two or 3 kids are always up and super loud Someone else lives there with a dog an they are also very loud it’s just getto al around
Stayed 4 nights in Oct 2023
Response from Noah on 5 Dec 2023
Sorry to hear this! Please consider the issue of cleanliness as an off case, as it is one of our highlights. Do give us a chance to host you again, and we will make sure that you experience the comfort and hospitality we are known for. Regards, Noah

6/10 Okay

Tracy, Redmond

Travelled with family
It is close to all the restaurants so that was nice, however the shower had mold, we did not have enough towels for all family members and we did not have comforters on the bed, just two sheets. So we slept with clothes on in lieu of sleeping cold. The virtual agent for check-in was interesting and smooth - no complaints there. Walls are very thin, we could hear the neighbor’s snoring and a baby crying. The restaurant/bar that is in the same parking lot has later than usual hours. The hotel serves its purpose.
Stayed 2 nights in Oct 2023
Response from Tim on 5 Dec 2023
Hi, Tracy! We are very sorry that you have had an uncomfortable experience with us. Cleanliness is something about which we are particular and can not compromise, of course, we never want our visitors to face these problems. Thank you for raising this problem, and be assured that we will take this up and address it immediately. In case something else, please contact us. Regards, Tim

4/10 Poor

Laura

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
This hotel is rundown and in a poor neighborhood on the highway. There are homeless people outside and it was pretty loud until later evening. The noise level was fine while we were sleeping, however. There was hair in the bathtub, which is pretty disgusting, and the overall building is worn down. Paint chipping, red streaks-hopefully not blood, etc. Although the pillows on the bed were rock hard, the bed itself was pretty comfortable. Oh, and we are pretty sure there was a bullet hole in our front door. If you want a restaurant close by, there is one, but there were no hours posted and no name on the sign. I think it's affiliated with the hotel, but I'm not sure. There's also a grocery outlet conveniently located next door. Lol. It served its purpose and we came out alive.
Stayed 1 night in Oct 2023
Response from Barbara on 5 Dec 2023
Hi, Laura! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Barbara

6/10 Okay

Hailey

Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from Dewi on 5 Dec 2023
Hey, Hailey! Thank you so much for rating us positively. As per the feedback, we can see that you are not completely satisfied with our services, we have notified the concern with our significant team to ensure a comfortable stay in the future. Regards, Dewi

6/10 Okay

Anna

Travelled with family
Liked: Cleanliness, staff & service
Staff was extremely nice , the room was super clean. The heater didn't work and the water was luke warm at best. I'd stay here again though, I felt safe and secure . No coffee maker in the room which was disappointing.
Response from Joey on 5 Dec 2023
Thank you so much for the positive rating, Anna! Thank you for sharing this with us, we have duly noted your feedback, and we will strive for a better experience in the future. Regards, Joey

6/10 Okay

Cyrena

Travelled with partner
Liked: Property conditions & facilities
Disliked: Amenities
It was a good stay. My husband and i got the half kitchen in our room. If you plan to use the kitchen heads up it has no cooking tools. We did have to buy pans, cooking utility, dish soap, silverware, and plates. The room only had a few towels. So we got a few wahing clothes too. It is a tad chilly in the hotel so bring extra blakets. We aslo had to drive over big dirt wholes to get the hotel. It is cloes to a shopping center. We also had troubles with our room key. Had to get it replacement to get into the room. The staff was kind and friendly. They helped us right away. I appreciated them.
Stayed 2 nights in Oct 2023
Response from Dewi on 5 Dec 2023
Never meant to disappoint you, Cyrena! Request to consider the concern of the cleanliness as an off case, as it is one of our highlights. Do give us another chance to host you soon, and we will ensure that you would experience the comfort and hospitality we are known for. Regards, Dewi

8/10 Good

Susan

Stayed 1 night in Oct 2023
Response from Dewi on 5 Dec 2023
That is great to hear, Susan! Thank you for joining our family, and we will always aim to live up to your standards. Regards, Dewi

4/10 Poor

courtney

Stayed 1 night in Oct 2023
Response from Barbara on 5 Dec 2023
Hi, Courtney! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Barbara

10/10 Excellent

Hector

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Joey on 5 Dec 2023
Hi, Hector! We are elated to know that you liked our services. Regards, Joey

6/10 Okay

Terri, Colville

Business traveller
Liked: Cleanliness
kiosk check in was a pain, even staff was having trouble, not confident in that method
Stayed 1 night in Oct 2023
Response from Ava on 17 Oct 2023
Sorry for the hassle you faced, Terri! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Ava

6/10 Okay

John

Disliked: Cleanliness, property conditions & facilities, room comfort
Budget at best
Cob webs on the door entrance and behind the door. Musty smell. Shower hard to get a comfortable temp. And constant drip With minimal pressure. Bed was very firm Ii did have a new fridge with a seperate freezer. Tv was fine but no guide have to just scroll. No automatic house keeping they call mid morning and ask if you need anything. I could go on.
Stayed 2 nights in Sep 2023
Response from Ava on 17 Oct 2023
Hi, John! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Ava

6/10 Okay

Morgan

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
No
Bathroom still had garbage in it, beds were super uncomfortable, the bar next door was insanely loud til 3 am, the tv didn’t work for the firar 24 hours, but it’s a cheap place couldn’t expect less
Stayed 2 nights in Sep 2023
Response from Ava on 17 Oct 2023
Sorry for the hassle you faced, Morgan! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Ava

6/10 Okay

Evan

Travelled with partner
Pros- Decent price, nice and somewhat clean room. Cons- We had a transient/homeless person banging on our door at 12am knocking a certain way to pretend to be staff possibly to get us to open our door which we did not. After the fact the person left we felt unsafe and couldn’t sleep. The bed is super uncomfortable. was then kept up again by people revving their motorcycles at 3-4am and talking very loud. Overall it’s a decent place if you’re a heavy sleeper and don’t get woken up at all hours of the night, but will definitely not be staying here ever again due to feeling unsafe, disrespectful people causing excessive noise and uncomfortably
Stayed 1 night in Sep 2023
Response from Barbara on 5 Dec 2023
Hi, Evan! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Barbara

6/10 Okay

Maria

Liked: Cleanliness, staff & service
Disliked: Amenities
I booked this property because it was convenient to the location and cheap. First things first, you check in with a machine. its a live person helping you through the process. I received my room key and went upstairs. Standard room. Looked and smelled clean. TV does not work. Static and unwatchable. Beds are uncomfortable. Can feel the spring. Everything was fine. Checked in and left my things. Came back and there was a puddle next to the fridge. Immediately notified them. They sent who I assumed to be the manager to my room. She said they had turned off the freezer to defrost. She cleaned it up with a towel. I told her about the TV and she said they're working with a new provider. Tried to go to sleep but it was very noisy. If your looking for a clean bed this is your hotel. Its bare minimum needs. Parking is free too.
Response from Ava on 17 Oct 2023
Hi, Maria! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Ava

6/10 Okay

Nasir, Ogden

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No staff available just a kiosk to check you in. Paint can be touched up. Wall trimming shows signs of mold and cracking. Neighborhood with trailer park nearby seems unsafe. A fight broke out at a restaurant's parking lot.
Stayed 2 nights in Sep 2023
Response from Ava on 17 Oct 2023
Hi, Nasir! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Ava

4/10 Poor

John

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
The ac unit was very loud and needed to be shut off to sleep. Sliding lock on the door would never prevent a break in but the dead bolt seemed strong enough. No remote control for the TV. Room was way too expensive for what we got.
Stayed 2 nights in Sep 2023
Response from Ava on 17 Oct 2023
Hi, John! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Ava

6/10 Okay

Keira

Disliked: Staff & service
The tv didn’t work, we asked for someone to fix it and no one came up to try.
Stayed 1 night in Sep 2023

6/10 Okay

Verified traveller

Business traveller
Disliked: Room comfort
They think have great place...
... with virtual check in and want feedback, but no one in office if issue. Empty rooms around, but usual hotels do... bunch up guests. People are living there, so you feel odd stepping by their grills and bicycles. About it.
Stayed 4 nights in Sep 2023

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
It is good hotel to stay at if you need just quick place for the night with a good price. The room was clean and nice. The only thing is the bar gets really load if you stay on the weekend so if you’re not planning to stay up late it is a little annoying.
Stayed 1 night in Sep 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks again ,see you next time🙂
Stayed 1 night in Sep 2023

10/10 Excellent

Brenda

Stayed 1 night in Sep 2023
Response from Ava on 17 Oct 2023
Thank you for rating us with such awesome words, Brenda! We will strive to keep up with your expectations every time. Regards, Ava

8/10 Good

Tambra

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Ava on 12 Sept 2023
Much thanks to you for rating us positively, Tambra! Delighted to know you loved our services. Have a nice day. Regards, Ava

6/10 Okay

Douglas

Disliked: Cleanliness, amenities, property conditions & facilities
Late arrival uses kios with no live person on the property. Room had no coffee maker or hair dryer. Floors were dirty and they require room deposit and to make sure you get your deposit credited back need room inspected at check out. Older motel with some updating like wslk in shower.
Stayed 1 night in Aug 2023

8/10 Good

george

Stayed 1 night in Aug 2023
Response from Barbara on 13 Sept 2023
Hello, George! Thank you for recognizing our efforts and giving us a positive ranking. We will never cease to please you with our services. Regards, Barbara

8/10 Good

Matthew, San Francisco

Travelled with family
Liked: Staff & service
It made for a good one night in the middle of a road trip. Property was clean and staff was nice. You could tell the property was definitely due for some fixes and the room was "well worn".
Stayed 1 night in Aug 2023
Response from Ava on 13 Sept 2023
Hi Matthew! Thanks for taking out time to share your prestige review with us. We take pride in giving outstanding services to our customers and we are overjoyed to receive your compliments and appreciation. Regards, Ava

8/10 Good

Judith Ann A

Liked: Room comfort
Disliked: Property conditions & facilities
Decent price for a bare bones room.
The bedroom was clean and comfortable so that was very good and the air conditioning on a very hot day was wonderful. I liked the cleanliness of the wood floor in the bedroom. No blanket on the bed, just sheets, but since it was a hot summer day that was okay.The tile floor in the bathroom looked like it needed a good scrubbing with bleach however. Unemptied garbage can and discarded bathtun outside our door looked tacky.
Stayed 1 night in Aug 2023
Response from Dewi on 13 Sept 2023
Hi, Judith! Thanks a lot for staying with us. So glad to know you liked our services. Regards, Dewi

4/10 Poor

Rosalie

Travelled with family, Travelled with pets
Disliked: Amenities, property conditions & facilities
Room was dirty. Looked like all housekeeping did was change the beds. The lounge patio from bar backs out on the parking lot, which is loud and brought 3 cop cars out innthe middle of the night. Also google maps takes you around the back of the building but there is no back enterance. Ignore directions and pull in from highway.
Stayed 1 night in Aug 2023
Response from Ava on 13 Sept 2023
Something like this should not have happened, Rosalie! We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues do not repeat. Regards, Ava

6/10 Okay

Avadesh

Travelled with family and small children
Liked: Staff & service
Internet was really poor.
Stayed 1 night in Aug 2023
Response from Dewi on 13 Sept 2023
Thanks for rating us superbly, Adadesh! Glad to know that you loved our services. Regards, Dewi