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Reviews of Rashleigh Arms

4 out of 5
Rashleigh Arms
Charlestown Road, Charlestown, St Austell, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 107 out of 161 reviews" "
Rating 8 - Good. 36 out of 161 reviews" "
Rating 6 - Okay. 12 out of 161 reviews" "
Rating 4 - Poor. 3 out of 161 reviews" "
Rating 2 - Terrible. 3 out of 161 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property. Good food and great staff. Would definitely recommend
Stayed 3 nights in Apr 2024

8/10 Good

Rapeepan

Travelled with family
Liked: Cleanliness, staff & service, amenities
The view
Stayed 3 nights in Mar 2024
Response from Charlie, Senior Assistant Manager on 6 Apr 2024
Thank you for leaving us 4 stars!

8/10 Good

Chris

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here lots of times in the past. The view from my room in T'Gallants was beautiful with views of the harbour and out to sea. Parking was free and there is ample parking in the car park. Room was well equipped and comfortable, only down side was the bathroom size and toilet which is a tight squeeze for a larger person
Stayed 1 night in Mar 2024
Response from Charlie, Senior Assistant Manager on 6 Apr 2024
Thank you for taking the time to leave a review! We really appreciate all feedback given and strive to ensure that all of our guests leave happy!

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Fantastic location and comfy hotel offering good accommodation and good menus.
Stayed 2 nights in Jan 2024
Response from Charlie, Senior Assistant Manager on 6 Apr 2024
Thank you for taking the time to leave a review! We really appreciate all feedback given and strive to ensure that all of our guests leave happy!

10/10 Excellent

Eithne

Stayed 1 night in Jan 2024
Response from Charlie, Senior Assistant Manager on 6 Apr 2024
Thank you for leaving us 10 Stars!

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 2 nights in Dec 2023
Response from The Rashleigh Team on 10 Jan 2024
Thank you for your review. We would like to hear more about your stay. Please contact us via our website or calling us.

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from The Rashleigh Team on 10 Jan 2024
Thank you for 10 stars! We are glad you enjoyed your stay at The Rashleigh Arms

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Our room was lovely, well maintained, modern and very comfortable. We had a sea view room in the seperate building, it was a really large room. All the comfort and amenities you need. Central heating and a separate Dyson heater/fan for a quick injection! Great location, central to Charlestown and walking distance to the abundance of bars and restaurants in town. A really nice place to visit
Stayed 1 night in Nov 2023
Response from The Rashleigh Team on 14 Dec 2023
Hi Rob, Thank you for taking the time to leave a review! We are very happy to hear that you enjoyed your stay and we lived up to the greastest expectations. We hope to see you again soon!

8/10 Good

Moira

Liked: Cleanliness, staff & service
Menu at the Rashleigh Arms wasn’t very varied for vegetarians. No salads. Bathroom cracked tiles. So pleased I was tall enough to turn on the electricity to the shower. Decor in room was very tired and boring. A shelf for the coffee and tea making facilities as there were no surface space for cups, make up, hair dryer etc.
Stayed 4 nights in Nov 2023
Response from General Manager on 28 Nov 2023
Thanks for your essential feedback Moira. We're always looking for ways to exceed guests expectations so all feedback is essential in the pursuit of providing the best experience. Thank you for taking the time to leave us a review.kind regards,RyanGeneral Manager

10/10 Excellent

Paul

Stayed 1 night in Oct 2023
Response from The Rashleigh Team on 14 Dec 2023
Thank you for your Great review!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room! Huge bed!
Had a lovely couple of nights in T’Gallants at The Rashleigh. Great room with huge bed and a view of the sea! 😊
Stayed 2 nights in Sep 2023
Response from The Rashleigh Team on 10 Jan 2024
Thank you for 10 Stars! We are pleased to see you have a fantastic stay with us.

8/10 Good

Barrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happily stay again.
Best full English breakfast that I have been served this year. Currently on 62 hotel nights. Room was good. But lacking A/C and the room was roasting. Parking was cheap as the machine was out of order. Would stay again, not prefer a room towards the rear. Funny room names 😏
Stayed 1 night in Sep 2023
Response from The Rashleigh Team on 10 Jan 2024
Thank you for your positive review! We are pleased to see you have a fantastic stay with us.

10/10 Excellent

Chrissy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another very special stay at The Rashleigh
Every time we return to The Rashleigh we are amazed that the Team and the service just gets better and better. It is a very, very special place run by an amazing Team who care for every single one of their guests as individuals.
Stayed 1 night in Sep 2023
Response from The Rashleigh Team on 10 Jan 2024
Thank you for 10 Stars! We are pleased to see you have had another fantastic stay with us. We look forward to welcoming you again soon.

8/10 Good

Catherine

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great location with super staff. Too few staff working the bar resulting in unhappy customers. Would’ve have preferred no smoking outside.
Stayed 2 nights in Sep 2023
Response from General Manager on 14 Sept 2023
Hi Catherine many thanks for your review, it’s greatly appreciated. We work hard to maintain a high level of food and service and strive to make sure our guests are looked after and leave happy. Look forward to seeing you at Rashleigh Arms accommodation, Charlestown again soon.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from The Rashleigh Team on 10 Jan 2024
Thank you for your review. We would like to hear more about your stay. Please be in touch via our website phone.

8/10 Good

Shaun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from The Rashleigh Team on 10 Jan 2024
Thank you for your review. We look forward to welcoming you again soon!

10/10 Excellent

Jeffrey W

Stayed 2 nights in Jul 2023
Response from The Rashleigh Team on 10 Jan 2024
Thank you for 10 Stars! We are pleased to see you have a fantastic stay with us.

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from The Rashleigh Team on 10 Jan 2024
Thank you for 10 Stars! We are pleased to see you have a fantastic stay with us.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding welcome and stay
Where to start. Amazing welcome. Gorgeous room, Elemis toiletries, doggie welcome box with his own beer. Dinner was outstanding. All in all a truly wonderful stay and the service was so good.
Stayed 1 night in Jun 2023
Response from The Rashleigh Team on 10 Jan 2024
Thank you for 10 Stars! We are pleased to see you and your doggo have had a fantastic stay with us.

10/10 Excellent

IAIN

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Apr 2023
Response from The Rashleigh Team on 10 Jan 2024
Thank you for 10 Stars! We are pleased to see you have had a fantastic stay with us.

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy in Charlestown
The staff and service were faultless…as usual. The food was excellent with a reasonable choice of dinner options. The bedroom was small but adequate for two people. The bed was very comparable and the area wonderful. The only minor negative point was that the bathroom extractor fan didn’t work which made the room rather steamy.
Stayed 1 night in Apr 2023
Response from The Rashleigh Team on 10 Jan 2024
Thank you for 10 Stars! We are pleased to see you have had a fantastic stay with us and hope you join us again soon.

10/10 Excellent

Catherine

Stayed 1 night in Mar 2023
Response from The Rashleigh Team on 10 Jan 2024
Thank you for 10 Stars! We are pleased to see you have had a fantastic stay with us.

10/10 Excellent

JOHN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from The Rashleigh Team on 10 Jan 2024
Thank you for 10 Stars! We are pleased to see you have had a fantastic stay with us.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy in Charlestown
I didn't stay in the main building but a type of annex very close by. This was actually a benefit as no noise from the bar area and also fantastic views across Charlestown harbour from my window. The bedroom was clean, nicely presented and the bed very comfortable. The electric shower was a little casual for my liking but still functional and did the job. The evening bar food and breakfasts were very good with a good range of beer albeit no Mena Dhu on draught!! The staff were all very friendly and extremely helpful. I would stay here again.
Stayed 2 nights in Feb 2023
Response from The Rashleigh Team on 10 Jan 2024
Thank you for 10 Stars! We are pleased to see you have had a fantastic stay with us and hope you join us again soon.

10/10 Excellent

Chrissy

Liked: Cleanliness, property conditions & facilities, room comfort
Ryan and the Team provide excellent service
Excellent service, lovely room and excellent food. Definitely recommend Ryan and the team at The Rashleigh Arms to anyone who wants to visit Charlestown.
Stayed 1 night in Feb 2023
Response from The Rashleigh Team on 10 Jan 2024
Thank you for 10 Stars! We are pleased to see you have had a fantastic stay with us and hope you join us again soon. I Will pass on your comments to my team!

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, room was lovely although it was over the bar and the music was quite intrusive late into the evening. Food was excellent, evening service was good but morning service, the staff were not as well presented or courteous. Great location and we would return.
Stayed 1 night in Feb 2023
Response from The Rashleigh Team on 10 Jan 2024
Thank you for your review. We hope that you do join us again soon. We do have a separate annex which you could also stay in if you are staying over a weekend.

10/10 Excellent

Hannah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very friendly staff and lovely accommodation
Stayed 1 night in Jan 2023
Response from The Rashleigh Team on 10 Jan 2024
Thank you for 10 Stars! We are pleased to see you have had a fantastic stay with us.

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel, well situated.
Hotel was great, we had a large room in the additional t’gallant house nearby, which is also run by the hotel. The room was very well appointed, clean and comfortable. We had one evening meal and all breakfasts in the hotel, there was a large choice, food was presented nicely and tasted good. The hotel offers free parking for residents which is a bonus, though it is a cobbled parking area which is difficult to walk on. Everything about the hotel was great, accommodation, staff and food, our only one gripe which was nothing to do with the hotel was the inconsideration of additional residents who were noisy late at night on returning to the accommodation
Stayed 3 nights in Dec 2022
Response from The Rashleigh Team on 10 Jan 2024
Thank you for 10 Stars! We are pleased to see you have had a fantastic stay with us and hope you join us again soon. I Will pass on your comments to my team!

10/10 Excellent

marilyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel for a short break. The staff were lovely and the food both at breakfast and in the evening were excellent. We would stay there again.
Stayed 3 nights in Dec 2022
Response from The Rashleigh Team on 10 Jan 2024
Thank you for 5 Stars! We are pleased to see you have had a fantastic stay with us.

2/10 Terrible

Harry

Stayed 1 night in Dec 2022
Response from The Rashleigh Team on 10 Jan 2024
Thank you for your review. We are disappointed to hear that you didn't have a pleasant stay with us and would like to hear more about your stay. Please be in touch via our website or phone.

10/10 Excellent

MARGARET

Stayed 2 nights in Nov 2022
Response from The Rashleigh Team on 10 Jan 2024
Thank you for your review. We would like to hear more about your stay. Please be in touch via our website phone.

10/10 Excellent

David

Stayed 1 night in Sep 2022
Response from The Rashleigh Team on 10 Jan 2024
Thank you for 10 Stars! We are pleased to see you have had a fantastic stay with us.

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great room, comfy beds with quality bedding. Good size shower. Lovely breakfast. One suggestion is that the room could have done with a fan as the weather was hot.
Stayed 1 night in Aug 2022
Response from The Rashleigh Team on 10 Jan 2024
Thank you for your review! We are pleased to see you have had a fantastic stay with us.

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from The Rashleigh Team on 10 Jan 2024
Thank you for 10 Stars! We are pleased to see you have had a fantastic stay with us.

10/10 Excellent

David

Stayed 1 night in Jun 2022
Response from The Rashleigh Team on 10 Jan 2024
Thank you for 10 Stars! We are pleased to see you have had a fantastic stay with us.

10/10 Excellent

isabella

Stayed 1 night in May 2022
Response from The Rashleigh Team on 10 Jan 2024
Thank you for 10 Stars! We are pleased to see you have had a fantastic stay with us.

10/10 Excellent

Mr C S

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
We had a very nice time everyone was so friendly and helpful we will be back
Stayed 4 nights in Mar 2022
Response from The Rashleigh Team on 10 Jan 2024
Thank you for 10 Stars! We are pleased to see you have had a fantastic stay with us and hope you join us again soon. I Will pass on your comments to my team!

2/10 Terrible

Caroline

Stayed 1 night in Mar 2022

10/10 Excellent

Andrew

Stayed 2 nights in Mar 2022
Response from The Rashleigh Team on 10 Jan 2024
Thank you for 10 Stars! We are pleased to see you have had a fantastic stay with us and hope you join us again soon!

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best time to go
Really enjoyable, good breakfast. I could imagine it gets really busy and noisy in season but February was quiet just what we needed
Stayed 4 nights in Feb 2022
Response from The Rashleigh Team on 10 Jan 2024
Thank you for 10 Stars! We are pleased to see you have had a fantastic stay with us and hope you join us again soon.

6/10 Okay

James

Stayed 2 nights in Feb 2022

8/10 Good

Georgina

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Great views from 2nd floor room
Staff amazing, helpful and friendly. Room nice but just standard. Shower needed a scrub. Shower room small. Stairs and 2nd floor stay, alot for my mother who is 79. Had to put heating on as room cold when we arrived. Cobbled carpark dangerous as no lights, so dark, nearly fell over few times, very off putting at night. Light to gate entrance to property also not working so again very dark. Great views of the Harbour from the room. Breakfast was good, option of fruit would have been nice. Dinner was really lovely and tasty. Actually enjoyed our stay. Was nice to relax after an emotional day at a funeral. Manager was lovely to mum on her birthday. Well done to the staff. Thank you.
Early morning view of Harbour
Early morning view of Harbour
Happy birthday Joan
Stayed 1 night in Feb 2022

10/10 Excellent

lisa

Stayed 2 nights in Feb 2022

2/10 Terrible

Daniel

Stayed 1 night in Feb 2022

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An enjoyable stay.
Exceptional welcome from Ollie. The premises were pleasing to walk into. Our room was quite small and needs updating. Water marks on the ceiling!! Despite this we had a wonderful one night stay. Food was good, staff fabulous. Recommended.
Stayed 1 night in Jan 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Christmas break
Our experience was great, the staff were very friendly helpful The room had a fabulous view warm clean and comfortable Will most definitely return
Stayed 1 night in Dec 2021

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Night away at the Rashleigh inn.
Loved our stay at the Rashleigh! Really friendly staff, greeted and escorted to our room on arrival. Extremely clean and well appointed room. Comfortable bed and surroundings. Beautiful breakfast the following morning too.
Stayed 1 night in Nov 2021

10/10 Excellent

PAULA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our 5 night stay.
Overall very good and will use it again. Room 5 was lovely with great views. Room cleaned every day to a high standard. Breakfast excellent and all staff well trained and friendly. 2 evening meals were also noteworthy. The shower was weak.....needs attention. No one offered to help with our bags on arrival and we were on the second floor!! Otherwise very satisfied.
Stayed 5 nights in Nov 2021

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2021