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The power went out and their fire alarm kicked in at 10 pm
, they woke up people and sent all out of the hotel , after that they say it’s not their fault :/!
Meisam
Stayed 2 nights in Jul 2023
Response from Tim G. on 31 Jul 2023
Hi Meisam, thanks for the feedback and sorry to hear that your experience did not live up to your expectations. However, the power outage was indeed not the property's fault. A car crashed in to a power pole and knocked out a transformer. It affected many other locations on the same side of the street. The power loss caused the fire alarm. And we're required to evacuate for a fire alarm (can't really ignore that). Once it was determined to be a false alarm, guests were able to return. This is certainly not a normal, or controllable event. Regards.
Great family destination and convenient to shopping, dining, and lots of activities. We went to see a concert during out trip and the arena is literally walking distance. We would definitely come back.
Great location! You are right near the Gondola at Heavenly Village which is where all the shops/restaurants are located. A short distance to walk to the casinos. Valet parking was annoying because it is a hassle to have to wait for your car if you want to go further than the walkable neighborhood. They were always busy. Elevators were very busy so there was usually a wait involved. Check in was not explained clearly, but we were directed to the correct location. It was a very nice condo overall.
Prime location for ski at Heavenly. Save us a lot of driving and parking time. But of course you have to pay more for the location. Room size is decent and condition is above average. Room is clean and pretty quiet.