Shire of Cooloola hotels from RM387

"service at pool non existent Room not set up for 3… towels, bed cups glasses etc tea coffee milk etc not topped up bin overflowing and not emptied Had to constantly ask reception for items water not replaced daily. no turn down on 3rd night Hotel bar closed entire 3 nights Although recently renovated the beds were unbearably uncomfortable with old mattresses and awful lumpy pillows"

"Gorgeous, modern, artsy property. Great amenities. Convenient location. No staff on site so only communication is through app."

"Lots of bugs. Small ants crawling throughout the unit. Small cockroaches in the bathrooms. Big cockroaches in the living area. Moths and silverfish. Bugs in my bed, so much so that I had to shake out the sheets… it’s Australia, but even for Australia this was a lot of bugs. We kept all patio doors closed, and still they came. Also, hallway was full of garbage in front of the unit when we checked in. If this was a motel, that would be fine, but this was very expensive for minimal cleanliness."

"Very clean and comfortable. Great value for price. Very convenient location"

"Great location, nice people"

"Clean room, good location and facilities "

"The room was clean and adequate "

"Nice staff and great pool area. Wasn’t very clean"

"Overall, we had a good stay, but there is definitely room for improvement. Firstly, the description on Expedia states that the resort is a “5-minute walk” away. This wording is misleading, as it implies a short and easy walk. In reality, the walk is quite long, uphill, and not practical for many guests. It heavily relies on the buggy service, which unfortunately has a 10pm curfew that is quite inconvenient. Room service also needs improvement. Used dishes were not cleared, and coffee capsules were not replaced during servicing. We experienced long waiting times at reception as well. Given the size of the resort, it would be very helpful to have a valet service and someone to guide guests to their rooms upon arrival. Additionally, it would improve the guest experience if the buggy service offered to take guests directly to their rooms rather than only dropping them at reception. With some operational adjustments, this resort could significantly enhance the overall guest experience."