"Nice size room, easy 10 minute walk from Canterbury West train . Lots of nearby restaurants and shops. Shower ok, bed a wee bit tired. Big bonus having a buffet breakfast included - thank you! It was a bit noisy on weekend due to nearby clubs "
"Nothing wrong with the hotel per say, the pre-requisite of checking in takes longer than it needs to be and the inital deposit for the room (incase you charge anything back to it) is not very forthwith considering its £100 which is on the costly side for a deposite. Im still waiting for it to be released back to me. A simple card check would have suffied. Unfortunately the spa facilities were closed during my stay."
"Great position, sunny afternoon siting lakeside was wonderful. The hotel was a little tired but clean. Breakfast was horrendous, went down at 9:30 ( breakfast finished at 10:30) and didn’t actually receive by cooked breakfast until 10:45, 1.5 hours for a very basic breakfast is just not acceptable. I would image the kitchen being under resourced, plenty of serving staff, just nothing coming out."
"Room was ok.
* Could have been cleaner (cobwebs on the light shades)
* No bottled water in the room.
* Only two teabags / no biscuits (like other hotels)
Breakfast was ok
* Buffet service - limited selection / machine coffee
Desk staff - friendly and helpful"
"Generally the standard of hygiene could be improved dramatically , just very dusty and dirty in certain areas. They just need to hoover the carpet more.
We had a blocked sink and the water wasn’t very warm despite setting to maximum. I understand other guests had similar issues.
Positives were - very friendly staff, comfy bed and oreo snacks were nice"